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Summary of reviewseSuites Belo Horizonte Minascasa has received generally positive reviews for its convenient and central location. Guests appreciate its proximity to key amenities such as Minas Shopping Mall and Atacadao Assaí wholesale market, as well as its easy access to public transportation and major city areas. Despite being situated on a busy avenue, it remains relatively quiet, allowing for a peaceful stay.
The hotel's breakfast is frequently highlighted as a standout feature, offering a wide variety of fresh and tasty options that cater to different tastes. Guests particularly enjoy the local cheese bread and appreciate the friendly and attentive breakfast staff. However, some noted occasional issues with slow replenishment and organization during peak times.
Dinner options at the hotel, including the main restaurant and the pizzeria, are generally well-received for their quality and affordability. However, there are mixed reviews regarding the service with some guests experiencing long waits and feeling unattended.
The rooms receive praise for their spaciousness, modern decor and comfort. Guests appreciate the cleanliness, comfortable beds and modern amenities such as flat-screen TVs and soundproofing. However, there are occasional reports of minor maintenance issues and inadequate cleaning.
Cleanliness is generally good with many guests describing the hotel as spotless. However, inconsistencies in room cleaning and maintenance have been noted, including issues with daily cleaning routines and specific complaints about dirty bathrooms and linens.
The staff at eSuites Belo Horizonte Minascasa are mostly described as polite, friendly and attentive. The efficient and courteous service at reception is particularly praised. Although some guests reported issues with check-in and service quality, these were in the minority.
One significant area for improvement is the Wi-Fi service, which many guests found unreliable and inconsistent, especially on higher floors. This issue was a common source of frustration.
Parking is described as safe and convenient but not complimentary with daily rates considered reasonable by most guests. There are some suggestions for better clarity in parking arrangements and the lack of direct access from the reception area is noted as a minor inconvenience.
The hotel’s beds are a high point with many guests praising their comfort and size, contributing to a restful stay. However, there were occasional complaints about the condition of mattresses and linens.
eSuites Belo Horizonte Minascasa is considered suitable for business travelers due to its clean facilities, attentive staff and strategic location. However, the unreliable Wi-Fi posed challenges for some needing to conduct work tasks.
For pet owners, the hotel is pet-friendly with a reasonable fee for pets. However, there were suggestions for providing specific pet amenities to enhance the experience further.
Overall, eSuites Belo Horizonte Minascasa is a solid three-star hotel offering good value, particularly praised for its location, breakfast and comfortable accommodations, while providing areas for improvement in service and maintenance. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly and offers modern suites. It provides comfortable accommodations and convenient services for guests traveling with their canine companions.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Superior Double Non SmokingThis air-conditioned room features a 19m², double bed, table with chair, safe, 32'' cable TV, telephone, air conditioning, black out curtains, soundproofing , complete set of clothes, private bathroom, amenities, hairdryer, hangers, sockets near the bed, minibar, kettle, complimentary tea and coffee sachet on the first night, wake-up service and free Wi-Fi.
Superior Twin Non SmokingThis air-conditioned room features a 19m², two single beds, table with chair, safe, 32'' cable TV, telephone, air conditioning, curtain black out, acoustic insulation, complete set of clothes, private bathroom, amenities, hairdryer, hangers, sockets near the bed, minibar, kettle, complimentary tea and coffee sachet on the first night, wake-up service and Free WiF
Superior Double Handicapped Non SmokingApartment adapted for people with special needs, 19m², double bed, closet, table with chair, safe, 32'' TV cable channels, telephone, air conditioning, black out curtains, soundproofing, complete layette, adapted private bathroom, shower chair, amenities, hairdryer, hangers, sockets near the bed, minibar, kettle, complimentary tea and coffee sachet on the first night, wake-up service and free Wi-Fi.
Superior Queen Non SmokingFeaturing a 19m², queen-size bed, desk with chair, safe, 32'' cable TV, telephone, air conditioning, black out curtain, soundproofing, complete bedding, private bathroom, amenities, hairdryer, hangers, sockets near the bed, minibar, kettle, complimentary tea and coffee sachet on the first night, wake-up service and free WiFi.
Deluxe Queen Room19m², double bed, table with chair, safe, 42'' smart TV with cable channels, telephone, air conditioning, black differentiated curtains out, acoustic insulation, complete differentiated trousseau, private bathroom, amenities, hairdryer, hangers, sockets near the bed, iron with ironing board, stocked minibar, kettle, complimentary tea and coffee sachet in the first night, wake-up service and free Wi-Fi.
Studio with Sofa BedThe unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
eSuites Belo Horizonte Minascasa boasts an excellent location, making it a prime spot for travelers looking for convenience. Guests frequently highlight its proximity to Minas Shopping Mall, which offers an array of restaurants, shops and entertainment options. Additionally, the hotel's location provides easy access to Atacadao Assaí wholesale market, pharmacies and various bars, enhancing the overall convenience for guests.
Situated on a busy avenue, the hotel ensures fantastic connectivity with easy access to public transportation, making it simple to reach both the city center and the airport. Its strategic position also makes it ideal for those attending events at the nearby Ouro Minas Hotel event center. Moreover, the hotel is in a relatively quiet area despite being in a bustling corridor, providing a peaceful stay for guests.
The hotel's infrastructure and service receive high praise with guests noting the comfortable rooms, attentive staff and varied breakfast offerings. The overall cost-benefit ratio is deemed excellent, particularly for those in town for both business and leisure.
All in all, eSuites Belo Horizonte Minascasa stands out for its central, well-connected and convenient location, making it a favored choice for visitors to Belo Horizonte.
Breakfast
At eSuites Belo Horizonte Minascasa, guests frequently praise the breakfast as one of the highlights of their stay. Many reviews describe the breakfast as excellent with numerous options and a diverse variety that cater to different tastes, ranging from fresh fruits to savory dishes and sweets. Several guests noted the well-served, complete nature of the breakfast with fresh products consistently highlighted.
The variety of items is often mentioned with many guests appreciating the wide selection available each morning. This includes popular local items like cheese bread, which is often freshly served and well-favored. Despite the high guest volumes at times, resulting in occasional slow replenishment and organization challenges, the breakfast generally meets or exceeds expectations.
The hospitality and friendliness of the breakfast staff also receive positive mentions, contributing to a pleasant dining experience. The breakfast area is appreciated for its cleanliness and the attentive service provided, adding an extra layer of satisfaction for guests.
On the flip side, some guests found the breakfast to be less varied than expected with occasional issues such as cold items or a lack of certain options like gluten-free or lactose-free products. There are also mentions of the breakfast setup occasionally struggling to keep up with high demand, resulting in long queues and disorganization.
In summary, the breakfast at eSuites Belo Horizonte Minascasa is generally well-regarded, offering a broad assortment of tasty and fresh options, supported by attentive service. While there are a few areas for improvement, most guests leave the breakfast table satisfied and ready for their day.
Dinner
ESuites Belo Horizonte Minascasa boasts a mixed reputation regarding its dining options. The hotel features both a main restaurant and a pizzeria with guests appreciating the convenience and quality of the affordable food offerings available. Many reviews highlight the delicious and tasty food, including a variety of options like pizza and pasta, at accessible prices.
However, several critical points emerge, mainly concerning the service. Some guests reported long waiting times with instances of being completely unattended despite the restaurant appearing full and attractive. Complaints about service quality and staff responsiveness were noted, particularly during dinner hours. Closing times of the dining facilities were also a concern, as some felt the service ended too early.
The restaurant and pizzeria are praised for their good food, but improvements in service efficiency and responsiveness could enhance the overall dining experience at the hotel. While the food quality is generally well-received, some guests suggest the restaurant's operational aspects fall short, impacting the dining pleasure.
Rooms
The rooms at eSuites Belo Horizonte Minascasa generally receive praise for their spaciousness, modern decor and high level of comfort. Many guests appreciate the cleanliness and organization, noting that the rooms are well-maintained and cozy. The large and comfortable beds are frequently highlighted, contributing to a restful stay.
The rooms often feature modern amenities, such as flat-screen TVs and soundproofing, which enhance the overall experience. The bathrooms are described as spacious and well-appointed with some guests mentioning the excellent showers.
However, the reviews also point out some areas needing attention. Some rooms have been reported with minor maintenance issues, such as peeling paint and dirty mirrors. The issue of sometimes inadequate cleaning, especially in bathrooms, has been mentioned by a few guests. There are also occasional complaints about a lack of amenities like soap and shampoo, as well as some discomfort with old or stained linens.
Some guests find the rooms to be on the smaller side, although this is often balanced by the thoughtful layout and modern design. Certain rooms could benefit from better lighting and a few lack wardrobes or suitable storage spaces.
Overall, while there are areas for improvement, the rooms at eSuites Belo Horizonte Minascasa are largely considered comfortable and enjoyable, providing a good base for travelers to the city.
Beds
At 'eSuites Belo Horizonte Minascasa', the beds have garnered significant praise from guests, often being described with positive terms such as very comfortable, huge and excellent. Many reviews highlight the bed as a standout feature, noting its king-sized dimensions and cozy nature. The super cozy and spacious beds contribute to a great night's sleep. Many guests emphasized the comfort of both the bed and pillows, describing the mattress quality as high and the beds as big and comfortable.
However, a few guests pointed out issues related to the condition of the mattresses, mentioning old and sinking mattresses that sometimes created discomfort. Additionally, some reviews noted that there were stains and tears on the bed linens, suggesting a need for better maintenance and cleanliness. Despite these concerns, the overall consensus remains that the beds are a remarkable aspect of the hotel's accommodations, providing ample comfort for a restful stay.
Cleanliness
The guest reviews of eSuites Belo Horizonte Minascasa highlight a mix of positive and negative opinions regarding the hotel's cleanliness. On the positive side, many guests found the hotel and rooms to be clean, well-maintained and comfortable. Words like spotless, impeccable and super clean were frequently used and guests appreciated the hotel's efforts in sanitizing common areas.
However, some feedback pointed to inconsistencies in the cleaning service. Complaints included rooms not being cleaned daily, dirty bathrooms, stained linens and excessive dust. Specific issues such as hair strands in bathrooms, dirty rugs and poorly maintained elevators were also noted. While some guests praised the cleaning staff for their politeness and efficiency, others felt the overall cleanliness could be improved significantly, citing a need for better supervision and consistent daily cleaning routines.
In summary, while eSuites Belo Horizonte Minascasa appears to offer generally good cleanliness and comfort, there are definite areas in their cleaning services that could benefit from more stringent quality control and regular maintenance.
Staff
The reviews for eSuites Belo Horizonte Minascasa highlight a mix of experiences with the hotel staff, predominantly leaning towards the positive. Most guests found the employees to be polite, friendly, attentive and very helpful, adding that the staff's courtesy and professionalism significantly contributed to their stay. Several specific mentions were made about the excellent service at reception, highlighting quick and efficient check-ins handled by polite and kind staff. Many guests appreciated the warm welcome, noting that employees often went above and beyond to assist whenever needed.
Despite these positive notes, some reviews pointed out areas needing improvement, including mentions of poor service at reception and issues with check-in. A few guests felt that the staff lacked proper training and organization. However, these concerns were overshadowed by numerous accounts of attentive and competent professionals who made the stay enjoyable.
Overall, the staff at eSuites Belo Horizonte Minascasa were described as doing their best to provide friendly and helpful service with an emphasis on politeness and attentiveness that seems to define the guest experience.
Wi-Fi
The guest reviews for eSuites Belo Horizonte Minascasa highlight significant issues with the hotel's Wi-Fi. Many guests reported experiencing very bad internet service with some noting that the Wi-Fi did not work at all, especially on higher floors. Others mentioned the Wi-Fi dropped frequently and had poor quality, making it unreliable for consistent use, including on social media and specific devices like computers. Nonetheless, a few reviews did mention good and fast Wi-Fi, indicating that the experience might vary by room or location within the hotel. Overall, the need for better modems or repeaters, particularly for the upper floors, was a common suggestion amongst guests. The Wi-Fi experience left much to be desired with many guests expressing disappointment in its performance.
Parking
Guests who have experienced parking at eSuites Belo Horizonte Minascasa generally describe it as being a mixed experience. While safe and convenient parking is available on-site, the fact that it is not complimentary might be a downside for some. The daily rate ranges from R$ 20.00 to R$ 40.00, which many find reasonable but not cheap. Both open and covered parking options are provided, enhancing convenience and the easy access through the garage adds to the overall positive experience. However, some guests mentioned that the parking arrangement can be a bit confusing and suggested that clarity is needed. It is also remarked upon that the parking lot is not directly accessible from the reception area, adding a touch of inconvenience to the experience. Nevertheless, the secure parking provided seems to justify the cost for many visitors, even though ideally, they would prefer it to be included in the hotel stay.
3 Star
eSuites Belo Horizonte Minascasa presents itself as a reasonable accommodation option, aligning with a three-star rating. Guests have noted that while the hotel offers standard and reasonably consistent services, it has some areas needing improvement. The limited restaurant menu and the backdated dining hall have been highlighted as missed opportunities to enhance the guest experience. Some visitors have compared the hotel's quality to that of economy-class chains, such as Ibis, suggesting a similar level of service and amenities.
Although the hotel claims to be a three-star establishment, certain details, such as the cleanliness and the inconsistent WiFi, have drawn criticism, causing some guests to question the rating. Overall, eSuites Belo Horizonte Minascasa meets the basic expectations for a three-star hotel but leaves room for significant enhancements in various aspects.
Business
eSuites Belo Horizonte Minascasa receives favorable feedback for its suitability for business travelers. The facilities are impeccably clean with efficient elevators and clear signage. The staff is noted for being very attentive, contributing to an overall great and comfortable stay. The location is well-suited for business visits, offering great city views and easy accessibility. Many business people opt for this hotel, underlining its effectiveness for business trips and fundraisers. It provides excellent accommodation and is a good choice for business stays with early breakfasts available for events like the Pampulha race. However, some guests experienced issues with Wi-Fi reliability, impacting their ability to complete work tasks. Despite this, the hotel remains a very good option for business travelers, offering perfect meeting rooms and a generally great experience for business trips.
Dog Friendly
Located in Belo Horizonte, eSuites Belo Horizonte Minascasa is a comfortable choice for those traveling with their furry companions. The hotel is praised as dog-friendly, welcoming pets of various sizes. Pet parents can rest assured that their beloved animals will be accepted graciously. Although there's an extra fee of 50 reais and a requirement to present the pet's vaccination card, many visitors feel it's worth it for the convenience.
Despite the generally positive feedback, there are a few areas for improvement. While the hotel accepts pets, they do not provide specific amenities or services for pets, such as beds, bowls or treats and guests expressed a desire for better communication about extra costs, including those for pets and parking. Visitors may also note that there is no assistance available for carrying suitcases.
Overall, eSuites Belo Horizonte Minascasa offers a pleasant and pet-friendly environment, appreciated by many pet parents for its accommodating policies, even with room for enhancements in service details and amenities.
No, eSuites Belo Horizonte Minascasa doesn't have any pool.
No, a spa isn't available at eSuites Belo Horizonte Minascasa.