Helios Benidorm
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Summary of reviewsHelios Benidorm is an exemplary hotel that consistently receives glowing reviews for its ideal location, exceptional cleanliness and top-notch amenities. The hotel is centrally situated, providing guests with easy access to the lively nightlife, bars, restaurants and the beautiful Levante Beach—all within a short stroll, yet maintaining a peaceful atmosphere.
Guests frequently highlight the cleanliness and modernity of the rooms, noting them as spacious, well-maintained and equipped with comfortable beds and large balconies offering great views. The excellent maid service ensures rooms are kept spotless daily. Additionally, the friendly and efficient staff are praised for their professionalism and attentiveness, making guests feel welcomed and well-cared for throughout their stay.
The dining experience at Helios Benidorm is another standout feature. The breakfast buffet receives high praise for its wide variety, excellent quality and thoughtful preparation, including a selection of hot and cold items that cater to all tastes and dietary preferences. Dinner also garners positive feedback for its fresh, beautifully presented options and superb value for money. Both meals are enjoyed in a clean, spacious dining environment with attentive service.
The hotel offers numerous amenities that enhance the guest experience. The pool area is a favorite, described as lovely, clean and heated—particularly appreciated during the winter months. Guests enjoy the relaxing poolside atmosphere, ample sunbeds and well-kept surroundings. The spa is another highlight, offering fantastic treatments and a relaxing environment, while the gym is noted for its modern equipment and professional support.
Helios Benidorm's location near the beach is a major advantage, making it a perfect choice for beach lovers. The beach is only a short walk away and its cleanliness is frequently remarked upon. Easy and convenient parking, including both free and private options, adds to the overall convenience, even though occasional congestion and limited spaces are noted.
Overall, Helios Benidorm stands out for its prime location, impeccable cleanliness, welcoming staff, delicious dining options and excellent facilities, making it a top choice for those looking to enjoy a vibrant yet relaxing stay in Benidorm.
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Guests frequently highlight the cleanliness and modernity of the rooms, noting them as spacious, well-maintained and equipped with comfortable beds and large balconies offering great views. The excellent maid service ensures rooms are kept spotless daily. Additionally, the friendly and efficient staff are praised for their professionalism and attentiveness, making guests feel welcomed and well-cared for throughout their stay.
The dining experience at Helios Benidorm is another standout feature. The breakfast buffet receives high praise for its wide variety, excellent quality and thoughtful preparation, including a selection of hot and cold items that cater to all tastes and dietary preferences. Dinner also garners positive feedback for its fresh, beautifully presented options and superb value for money. Both meals are enjoyed in a clean, spacious dining environment with attentive service.
The hotel offers numerous amenities that enhance the guest experience. The pool area is a favorite, described as lovely, clean and heated—particularly appreciated during the winter months. Guests enjoy the relaxing poolside atmosphere, ample sunbeds and well-kept surroundings. The spa is another highlight, offering fantastic treatments and a relaxing environment, while the gym is noted for its modern equipment and professional support.
Helios Benidorm's location near the beach is a major advantage, making it a perfect choice for beach lovers. The beach is only a short walk away and its cleanliness is frequently remarked upon. Easy and convenient parking, including both free and private options, adds to the overall convenience, even though occasional congestion and limited spaces are noted.
Overall, Helios Benidorm stands out for its prime location, impeccable cleanliness, welcoming staff, delicious dining options and excellent facilities, making it a top choice for those looking to enjoy a vibrant yet relaxing stay in Benidorm.
Hotel near Nightlife Spots
This hotel is considered one of the best party hotels in Benidorm.
Accessible Hotel
The hotel has garnered positive feedback for its impressive accessibility accommodations, making it a highly recommended option for travelers with disabilities. The rooms are spacious and well-suited for wheelchair users and the hotel is equipped with special assistance rooms and ground-floor disabled rooms.
Hotel with Gym
Features a fully equipped gym for guests to work out and enjoy top facilities all year long. The hotel also offers spa facilities and a varied massage menu.
Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Location of the pool: Outdoor pool
Answers last updated by Helios Benidorm
Business Hotel
Hotel with Parking
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Helios Benidorm is a true gem for travelers seeking convenience and comfort. Touted by guests for its unbeatable location, the hotel is centrally situated, offering easy access to all the essentials of a perfect holiday. Whether it's the lively nightlife, bustling bars, delectable restaurants or the beautiful Levante Beach, everything is just a short stroll away. Despite its proximity to all the action, the hotel manages to maintain a peaceful atmosphere, ensuring a restful stay.
Visitors appreciate the hotel's cleanliness with rooms described as spotlessly clean and modern. The friendly and efficient staff add to the positive experience, making sure guests feel well-cared for from check-in to check-out. Helios Benidorm also boasts useful amenities like easy parking, a lovely pool area and a delicious breakfast spread to start the day right.
In summary, Helios Benidorm’s fantastic location, combined with its cleanliness, exceptional staff and great facilities, make it an ideal choice for anyone looking to enjoy the vibrant yet relaxing side of Benidorm.
The breakfast experience at Helios Benidorm consistently receives high praise from guests, showcasing a wide variety of options that cater to all tastes. Guests frequently highlight the excellent and superb quality of the breakfast with many considering it one of the best they've experienced in Benidorm hotels. Reviewers appreciate the extensive selection of hot and cold items, including a variety of breads, pastries, cereals, fruits, juices, pancakes and omelettes.
The breakfast is described as well-organized, well-presented and thoughtfully prepared with many noting it's a great value for money. The provision of champagne at breakfast is seen as a special touch, adding to the sense of indulgence. The buffet setup is often mentioned as plentiful and varied, providing everything from hearty bacon and sausages to healthy and vegetarian options.
While the majority of reviews are positive, some guests noted areas for improvement, such as the temperature of the hot food and occasional queues during service. Despite these minor critiques, the overall feedback remains strongly positive with many guests willing to return specifically for the breakfast experience.
In summary, Helios Benidorm prides itself on delivering an exceptional breakfast that leaves a lasting impression on guests, featuring a diverse array of choices that caters to all dietary preferences and enhances the overall stay at the hotel.
Dinner at Helios Benidorm receives overall positive feedback from guests, characterized by its exceptional quality and extensive variety. Many diners highlight that the food is fresh, hot and beautifully presented. The dining room is spotless and the buffet offers abundant options, ensuring there is something to suit everyone's taste. Both breakfast and dinner get high marks with guests praising the great selection and superb value for money.
Several reviews mention the restaurant's friendly staff and the thoughtful little touches, like wine and dessert for special occasions, adding to the overall delightful dining experience. The dining environment is commended for being clean and spacious with some reviewers appreciating a pleasant view.
However, not all experiences are perfect. Some guests find the food uninspiring at times, especially during themed dinners like the Boxing Day gala, which didn't meet their expectations. There are mentions of the evening meals being served a bit late, starting at 7.30 PM, which might not suit everyone's schedule. A few reviews call attention to inconsistent food quality, suggesting room for improvement in some areas.
Overall, the dinner at Helios Benidorm is described as fulfilling with many guests opting to dine at the hotel despite the abundance of nearby restaurants. The combination of excellent food choices, remarkable service and thoughtful details leaves a lasting impression on most guests.
'Helios Benidorm' offers a blend of modernity, comfort and cleanliness that is highly appreciated by its guests. The hotel rooms are consistently described as clean, spacious and well-maintained with many visitors praising the spotless condition and comfortable decor. The beds are noted to be very comfortable, contributing to a restful stay.
The rooms come equipped with modern facilities and the large balconies offer great views, adding to the overall positive experience. Guests mention the excellent maid service that ensures rooms are cleaned daily, keeping them fresh throughout the stay. Moreover, features like spacious layouts, good air conditioning, powerful showers and amenities such as fridges and room safes enhance the comfort level.
However, some reviewers noted a few drawbacks, including the absence of tea or coffee-making facilities in the rooms and occasional issues with room size, particularly for standard options which were found to be smaller than expected. Some facilities, like the showers and bathroom space, could be improved according to guest feedback. Despite these minor issues, the overall impression of the rooms at 'Helios Benidorm' remains highly favorable with visitors often highlighting the hotel's prime location, modern aesthetics and the friendly, helpful staff.
Guests at Helios Benidorm predominantly praise the comfort and quality of the beds, often describing them as "very comfortable" and "comfy". Reviewers frequently mention that the beds ensured a good night's sleep with some even noting the beds were the “comfiest” they had ever slept in. Additionally, the rooms are often highlighted for being clean, enhancing the overall comfort. While most guests find the beds quite satisfactory with clean linen and plenty of pillows, there are occasional remarks about the mattresses being either too soft or hard for some guests’ preferences. Despite these few divergent opinions, the consensus is clear that Helios Benidorm offers a restful and comfortable sleeping experience for most visitors.
Helios Benidorm consistently receives high praise for its exemplary cleanliness, making it a standout choice for travelers prioritizing spotless surroundings. Guests repeatedly describe the hotel as "spotlessly clean" with rooms, public areas, the pool and dining spaces all maintained to impeccable standards. The bathrooms and communal areas are particularly noted for their immaculate condition. The cleaning staff receive accolades for their diligence, ensuring daily refreshed rooms and exceptional touch-point cleaning. The property is also highlighted as being modern, comfortable and well-maintained, offering a reassuringly safe and hygienic environment. The consistent focus on cleanliness is complemented by friendly and efficient staff, making Helios Benidorm a top pick for a clean and comfortable stay.
The staff at Helios Benidorm consistently receives high praise for their exceptional service and friendliness. Guests frequently mention that the staff are not only helpful and attentive but also go above and beyond to ensure a pleasant stay. The reception team, in particular, is highlighted for their professionalism and willingness to assist with any concerns, often making guests feel welcomed and valued from the moment they arrive.
Many reviews emphasize the politeness and efficiency of the staff, noting their ability to address issues promptly and with a genuine smile. Whether it's arranging parking or providing dining recommendations, the staff's supportive and courteous nature leaves a lasting impression on visitors.
The hotel's restaurant and bar staff are also commended for their meticulous service and warm demeanor, contributing to a pleasant dining experience. Cleanliness is another aspect where the staff excel with the housekeeping team maintaining spotless rooms and clean common areas, further enhancing the overall guest experience.
Overall, the dedication and kindness of the staff at Helios Benidorm play a significant role in the positive reviews, creating a welcoming and comfortable environment for all guests.
Helios Benidorm provides guests with an accessible and reliable WiFi experience throughout most of the hotel. The WiFi is often praised for its strong signal, excellent strength and good speed. Reviews frequently note that the internet connection is fast and uninterrupted, allowing for a satisfactory online experience. Free WiFi is included, which is a definite plus for many visitors.
However, some guests have mentioned issues with the WiFi signal in their rooms, describing it as weak or even non-existent. Specific mentions indicate that certain locations within the hotel, such as the lobby or upper floors, may experience poor reception. Despite these occasional shortcomings, the general consensus is that the WiFi service at Helios Benidorm is commendable, particularly in common areas, ensuring guests can stay connected during their visit.
Helios Benidorm offers a remarkable spa experience that has garnered glowing reviews from guests. The facilities and services are widely appreciated with many highlighting the pleasant and accommodating staff. The spa area itself is frequently described as great, fabulous and amazing with specific mentions of excellent sessions, fantastic treatments and a beautifully relaxing environment.
Visitors have particularly enjoyed the heated pool and jacuzzi, even in December, making it a prime feature during their stay. The spa sessions are often regarded as the highlight of their visit, providing a lush, tranquil retreat. The availability of slots for treatments is ample, ensuring guests can conveniently schedule their preferred services.
While there is an additional cost for using the spa, many find the price reasonable and good value for the experience offered. The massages and other treatments receive high praise and the comprehensive facilities contribute to an overall positive experience. This spa is highly recommended for those seeking relaxation and rejuvenation during their stay at Helios Benidorm.
Helios Benidorm offers a commendable gym experience for its guests. The fitness center features modern and well-maintained equipment, ensuring a satisfying workout. Reviews highlight a variety of machines and a clean environment, making it an appealing space for fitness enthusiasts. The presence of professional fitness coaches and diverse fitness classes adds to the overall positive impression.
However, there were occasional mentions of issues such as the gym being locked or some equipment being broken. Despite these minor setbacks, guests generally found the gym to be well-equipped and functional with many noting the new and impressive machinery available for use. Overall, Helios Benidorm's gym receives high praise for its facilities and professional support, making it a solid choice for travelers looking to maintain their fitness routine while away from home.
Helios Benidorm boasts an impressive pool area that has delighted many of its guests. Visitors frequently mention the lovely, well-maintained pool, which is often described as clean and heated—a particularly appreciated feature during the winter months. The outdoor heated pool has received high praise for its beautifully warm water, making it enjoyable year-round.
The pool area is consistently highlighted as relaxing and enjoyable with plenty of sunbeds available to soak up the sun. The area around the pool is often referred to as a suntrap and beautifully landscaped, adding to the overall ambiance. Guests appreciate that the pool bar facilities are sufficient and offer good value snacks and drinks, enhancing the poolside experience.
While the pool area is noted for being fantastic, never overly crowded and a perfect spot for sunbathing with its ample sunbeds, there have been occasional mentions of the pool being a bit small for the number of guests during peak times. Additionally, some have noted delayed opening times in the mornings and insufficient shade relief during the hottest parts of the day.
Overall, the Helios Benidorm pool area offers a relaxing, enjoyable experience with its clean, well-kept facilities, heated pool and ample sunbeds, making it a significant highlight for guests staying at the hotel.
Helios Benidorm is highly praised for its prime location just a short walk away from the beach. Guests consistently highlight that the beach, including the popular Levante Beach, can be reached in about five to ten minutes on foot. This convenient proximity makes it easy for visitors to enjoy beach activities with minimal effort. The cleanliness of the beach and the surrounding pool area also receives positive remarks, contributing to an enjoyable seaside experience. Additionally, the hotel’s location is noted to be perfect for accessing nearby bars and restaurants, giving guests plenty of options for dining and entertainment. Overall, the nearby beach and its easy accessibility are key advantages that make Helios Benidorm a preferred choice for beach lovers.
Many guest reviews of Helios Benidorm highlight the mixed experiences with parking. On the positive side, there is plenty of accessible parking nearby, including a large free parking area close to the hotel. Many found the parking easy and conveniently located with reasonably priced private parking available for 15 euros a day. The underground parking at the hotel also received favorable mentions and several reviews noted the availability of parking both on-site and within proximity.
However, some guests pointed out challenges. The parking is occasionally congested and problems can arise due to the limited marked hotel spaces and the need for a key to access the garage. Check-in is required to receive the parking key, adding a step before parking. Also, some had to walk a bit to find parking, especially when the hotel’s spaces were full. A few reviews mentioned the difficulty and disappointment in finding parking, noting that the hotel doesn’t offer free parking.
Despite these parking concerns, the hotel maintains a clean environment with friendly staff, good food and an excellent location.
Helios Benidorm is highly favored among families seeking a relaxing vacation destination. The hotel is described as family-friendly with great facilities that cater specifically to families with children. There are spacious family rooms available, often equipped with amenities like a jacuzzi bath, making family stays more comfortable and enjoyable. The family atmosphere permeates the property, supported by friendly and attentive staff who go out of their way to ensure a memorable stay for both adults and children.
For children, the hotel offers a variety of activities and facilities, such as a kids pool, playground and engaging animations. Additionally, there are dedicated kids rooms and meals available, ensuring that younger guests are both entertained and well-catered for.
Families visiting Helios Benidorm also appreciate the excellent value for money and the accommodating nature of the hotel, making it an ideal choice for family gatherings and those traveling with children. While it's noted that the property may not be suitable for groups like lads or the disabled, it remains a top recommendation for family-focused stays, offering a quiet, family-friendly atmosphere that many guests have greatly enjoyed.
Helios Benidorm is ideally situated for those looking to immerse themselves in the vibrant nightlife of Benidorm. The hotel's location is praised for being close to all the action with numerous bars, clubs and evening entertainment options just a short walk away. Guests appreciate the easy access to the bustling strip, making it a perfect spot for socializing without having to endure the noise typical of such areas. Additionally, the hotel's proximity to Levante Beach adds to its appeal, offering a dual advantage of beachside relaxation and lively nightlife.
The pool area stands out as a notable feature, providing a serene atmosphere to unwind during the day. Dining by the pool at night comes highly recommended, adding a unique touch to the evening experience. The nightlife in the vicinity is consistently described as great, fun and excellent with ample opportunities for an entertaining night out.
The presence of a helpful and friendly reception team further enhances the experience, ensuring that guests have everything they need for an enjoyable stay. Helios Benidorm's fantastic location for nightlife and its quiet yet accessible setting make it an attractive choice for visitors eager to explore the dynamic social scene of Benidorm while enjoying a comfortable and restful night's sleep.
Helios Benidorm consistently receives praise for its cleanliness with guests describing the rooms, dining areas and overall hotel as spotlessly clean. The location is also frequently cited as perfect with easy access to the beach and vibrant nightlife. Many guests have returned for multiple stays, appreciating the organized environment and the amenities like the pool area, even if some felt the pool was not a highlight.
The hotel offers good value for its three-star rating with guests often noting that it feels more like a four-star property. It's an excellent choice for those looking for standard breakfast options and overall facilities that meet or exceed three-star expectations. Although there were comments about the premium rooms not being worth the extra cost, the overall consensus is that the hotel provides excellent value for money.
Numerous reviews highlight that Helios Benidorm outshines similarly priced hotels in the area, delivering quality and cleanliness that is second to none for the price range. Guests often find it a better deal compared to other three-star or even some four-star hotels. Despite a few comments on it being average for its star rating, the majority agree that it totally exceeded expectations, making it one of the best three-star hotels many have stayed in.
Helios Benidorm emerges as a strong contender for business travelers with its range of satisfactory amenities and services designed to meet professional needs. The staff have been highlighted for their helpful and supportive demeanor, enhancing the overall experience for guests. The hotel exudes a friendly atmosphere and boasts a collection of facilities that cater specifically to business travelers.
The hotel features a business lounge and offers business center services that many found adequate and even exceeding expectations in some areas. For those needing to work from their rooms, the availability of a work desk and chair adds to the appeal. Guests found the hotel’s business amenities satisfactory and particularly appreciated the good WiFi, which is essential for business activities.
Conference rooms, although noted by some as small, were still considered good for meetings. Complimentary services like a printer also add to the hotel's value for business purposes. The location of Helios Benidorm is convenient for business, further enhancing its appeal for business travelers.
Despite a few mentions of the hotel not being ideal for corporate travelers or lacking in certain business center facilities, the majority of reviews suggest that the overall services and locations make it excellent for business stays. With numerous positive comments regarding the business-friendly environment, good working spaces and excellent service, Helios Benidorm is often recommended for business purposes.
Helios Benidorm has garnered positive feedback for its impressive accessibility accommodations, making it a highly recommended option for travelers with disabilities. Guests have praised the accessibility of rooms, highlighting that they are spacious and well-suited for wheelchair users. The hotel is equipped with special assistance rooms, ground-floor disabled rooms and comprehensive facilities catering to various accessibility needs.
Visitors have found it easy to access essential amenities like the dining room, bar and public areas. The hotel features accessible entrances, lifts and even dedicated parking for disabled guests. Facilities such as soap dispensers, room makeup tools and overall design ensure ease of use for those with limited mobility.
The staff at Helios Benidorm receive commendations for their supportiveness and dedication to providing an inclusive environment. The hotel’s commitment is evident as guests report no discrimination and an overall considerate approach toward those with disabilities.
In addition to functional accessibility, the hotel is recognized for being spotlessly clean and easy to navigate, appealing to guests of all mobility levels, including elderly visitors and individuals using mobility scooters. This comprehensive approach makes Helios Benidorm a standout choice for those seeking a hassle-free stay.
Helios Benidorm boasts a dedicated children's pool that receives praise for its cleanliness and spaciousness. This area is specifically designed to be child-friendly and is separate from the main swimming zone, allowing kids to enjoy their aquatic activities safely. The heated pool is particularly appreciated, ensuring that children can swim comfortably regardless of the weather.
While the hotel provides enjoyable underwater and throwing games, some reviews indicate a desire for additional features such as extra sprinklers and water slides. Despite the limited mentions of a dedicated children’s area, the pool itself offers a safe and fun environment with well-spaced sunbeds nearby, making it easy for parents to supervise while relaxing.
Helios Benidorm is a haven for pool enthusiasts, especially with its impressive outdoor heated pool that has received consistent praise for being clean, well-maintained and perfect for a dip even during the colder months. This heated pool is a standout feature, frequently highlighted as a massive bonus, particularly appreciated during winter stays.
Guests have pointed out the thoughtfully designed outdoor pool area, which is not just nice but also relaxing and beautifully set. The abundance of sunbeds ensures that there's always a spot to lounge by the poolside. The pool area extends an inviting atmosphere, enhanced by a separate outdoor pool for families and an outdoor jacuzzi—elements that add to the overall appeal.
The pool's size is neither too small nor too deep, striking a balance that makes it accessible for swimmers of all levels. With poolside supervision by a lifeguard, guests can enjoy their swim with an added sense of safety.
The pool remains open until 10 PM, giving ample time for an evening dip and its cleanliness is a recurrent theme in reviews with many mentioning the spotless condition of the pool area. The addition of outdoor heaters enhances the comfort during colder seasons, ensuring a pleasant experience year-round.
Overall, the well-maintained heated outdoor pool area at Helios Benidorm, coupled with its beautiful setting and excellent facilities, makes it a highly recommended feature of the hotel. Guests often express a desire to return and recommend the hotel to others, primarily because of the superb pool area.
Helios Benidorm stands out as an ideal choice for honeymooners looking for a romantic getaway. The hotel excels in creating memorable experiences with special touches like bottles of champagne, personalized welcome cards and thoughtful gestures such as sparkling wine and chocolates for occasions like Valentine's Day. The honeymoon packages feature romantic setups and suites that provide a dreamy ambiance, perfect for special celebrations.
Couples have praised the hotel for its attentive service, such as unsolicited drinks and chocolates delivered to rooms for birthdays and anniversaries. The romantic views and atmosphere contribute to the overall charm, making it a great destination for a romantic escape. The hotel's spa facilities and delicious food further enhance the experience, making it both a luxurious and affordable choice for honeymooners.
Guests have also appreciated the small but significant gestures, like wine and snacks in the room upon arrival and free spa access for special occasions, adding to the sense of celebration and romance. While some reviews noted the need for more sanitising in busy public areas, the overall feedback highlights the hotel's dedication to making honeymoons and anniversaries truly special. Helios Benidorm is recommended for its romantic terrace, honeymoon suites and great services tailored for couples, ensuring a memorable stay.
Location Show Map
Location
Visitors appreciate the hotel's cleanliness with rooms described as spotlessly clean and modern. The friendly and efficient staff add to the positive experience, making sure guests feel well-cared for from check-in to check-out. Helios Benidorm also boasts useful amenities like easy parking, a lovely pool area and a delicious breakfast spread to start the day right.
In summary, Helios Benidorm’s fantastic location, combined with its cleanliness, exceptional staff and great facilities, make it an ideal choice for anyone looking to enjoy the vibrant yet relaxing side of Benidorm.
Breakfast
The breakfast is described as well-organized, well-presented and thoughtfully prepared with many noting it's a great value for money. The provision of champagne at breakfast is seen as a special touch, adding to the sense of indulgence. The buffet setup is often mentioned as plentiful and varied, providing everything from hearty bacon and sausages to healthy and vegetarian options.
While the majority of reviews are positive, some guests noted areas for improvement, such as the temperature of the hot food and occasional queues during service. Despite these minor critiques, the overall feedback remains strongly positive with many guests willing to return specifically for the breakfast experience.
In summary, Helios Benidorm prides itself on delivering an exceptional breakfast that leaves a lasting impression on guests, featuring a diverse array of choices that caters to all dietary preferences and enhances the overall stay at the hotel.
Dinner
Several reviews mention the restaurant's friendly staff and the thoughtful little touches, like wine and dessert for special occasions, adding to the overall delightful dining experience. The dining environment is commended for being clean and spacious with some reviewers appreciating a pleasant view.
However, not all experiences are perfect. Some guests find the food uninspiring at times, especially during themed dinners like the Boxing Day gala, which didn't meet their expectations. There are mentions of the evening meals being served a bit late, starting at 7.30 PM, which might not suit everyone's schedule. A few reviews call attention to inconsistent food quality, suggesting room for improvement in some areas.
Overall, the dinner at Helios Benidorm is described as fulfilling with many guests opting to dine at the hotel despite the abundance of nearby restaurants. The combination of excellent food choices, remarkable service and thoughtful details leaves a lasting impression on most guests.
Rooms
The rooms come equipped with modern facilities and the large balconies offer great views, adding to the overall positive experience. Guests mention the excellent maid service that ensures rooms are cleaned daily, keeping them fresh throughout the stay. Moreover, features like spacious layouts, good air conditioning, powerful showers and amenities such as fridges and room safes enhance the comfort level.
However, some reviewers noted a few drawbacks, including the absence of tea or coffee-making facilities in the rooms and occasional issues with room size, particularly for standard options which were found to be smaller than expected. Some facilities, like the showers and bathroom space, could be improved according to guest feedback. Despite these minor issues, the overall impression of the rooms at 'Helios Benidorm' remains highly favorable with visitors often highlighting the hotel's prime location, modern aesthetics and the friendly, helpful staff.
Beds
Cleanliness
Staff
Many reviews emphasize the politeness and efficiency of the staff, noting their ability to address issues promptly and with a genuine smile. Whether it's arranging parking or providing dining recommendations, the staff's supportive and courteous nature leaves a lasting impression on visitors.
The hotel's restaurant and bar staff are also commended for their meticulous service and warm demeanor, contributing to a pleasant dining experience. Cleanliness is another aspect where the staff excel with the housekeeping team maintaining spotless rooms and clean common areas, further enhancing the overall guest experience.
Overall, the dedication and kindness of the staff at Helios Benidorm play a significant role in the positive reviews, creating a welcoming and comfortable environment for all guests.
Wi-Fi
However, some guests have mentioned issues with the WiFi signal in their rooms, describing it as weak or even non-existent. Specific mentions indicate that certain locations within the hotel, such as the lobby or upper floors, may experience poor reception. Despite these occasional shortcomings, the general consensus is that the WiFi service at Helios Benidorm is commendable, particularly in common areas, ensuring guests can stay connected during their visit.
Spa
Visitors have particularly enjoyed the heated pool and jacuzzi, even in December, making it a prime feature during their stay. The spa sessions are often regarded as the highlight of their visit, providing a lush, tranquil retreat. The availability of slots for treatments is ample, ensuring guests can conveniently schedule their preferred services.
While there is an additional cost for using the spa, many find the price reasonable and good value for the experience offered. The massages and other treatments receive high praise and the comprehensive facilities contribute to an overall positive experience. This spa is highly recommended for those seeking relaxation and rejuvenation during their stay at Helios Benidorm.
Gym
However, there were occasional mentions of issues such as the gym being locked or some equipment being broken. Despite these minor setbacks, guests generally found the gym to be well-equipped and functional with many noting the new and impressive machinery available for use. Overall, Helios Benidorm's gym receives high praise for its facilities and professional support, making it a solid choice for travelers looking to maintain their fitness routine while away from home.
Pool
The pool area is consistently highlighted as relaxing and enjoyable with plenty of sunbeds available to soak up the sun. The area around the pool is often referred to as a suntrap and beautifully landscaped, adding to the overall ambiance. Guests appreciate that the pool bar facilities are sufficient and offer good value snacks and drinks, enhancing the poolside experience.
While the pool area is noted for being fantastic, never overly crowded and a perfect spot for sunbathing with its ample sunbeds, there have been occasional mentions of the pool being a bit small for the number of guests during peak times. Additionally, some have noted delayed opening times in the mornings and insufficient shade relief during the hottest parts of the day.
Overall, the Helios Benidorm pool area offers a relaxing, enjoyable experience with its clean, well-kept facilities, heated pool and ample sunbeds, making it a significant highlight for guests staying at the hotel.
Beach
Parking
However, some guests pointed out challenges. The parking is occasionally congested and problems can arise due to the limited marked hotel spaces and the need for a key to access the garage. Check-in is required to receive the parking key, adding a step before parking. Also, some had to walk a bit to find parking, especially when the hotel’s spaces were full. A few reviews mentioned the difficulty and disappointment in finding parking, noting that the hotel doesn’t offer free parking.
Despite these parking concerns, the hotel maintains a clean environment with friendly staff, good food and an excellent location.
Family
For children, the hotel offers a variety of activities and facilities, such as a kids pool, playground and engaging animations. Additionally, there are dedicated kids rooms and meals available, ensuring that younger guests are both entertained and well-catered for.
Families visiting Helios Benidorm also appreciate the excellent value for money and the accommodating nature of the hotel, making it an ideal choice for family gatherings and those traveling with children. While it's noted that the property may not be suitable for groups like lads or the disabled, it remains a top recommendation for family-focused stays, offering a quiet, family-friendly atmosphere that many guests have greatly enjoyed.
Nightlife
The pool area stands out as a notable feature, providing a serene atmosphere to unwind during the day. Dining by the pool at night comes highly recommended, adding a unique touch to the evening experience. The nightlife in the vicinity is consistently described as great, fun and excellent with ample opportunities for an entertaining night out.
The presence of a helpful and friendly reception team further enhances the experience, ensuring that guests have everything they need for an enjoyable stay. Helios Benidorm's fantastic location for nightlife and its quiet yet accessible setting make it an attractive choice for visitors eager to explore the dynamic social scene of Benidorm while enjoying a comfortable and restful night's sleep.
3 Star
The hotel offers good value for its three-star rating with guests often noting that it feels more like a four-star property. It's an excellent choice for those looking for standard breakfast options and overall facilities that meet or exceed three-star expectations. Although there were comments about the premium rooms not being worth the extra cost, the overall consensus is that the hotel provides excellent value for money.
Numerous reviews highlight that Helios Benidorm outshines similarly priced hotels in the area, delivering quality and cleanliness that is second to none for the price range. Guests often find it a better deal compared to other three-star or even some four-star hotels. Despite a few comments on it being average for its star rating, the majority agree that it totally exceeded expectations, making it one of the best three-star hotels many have stayed in.
Business
The hotel features a business lounge and offers business center services that many found adequate and even exceeding expectations in some areas. For those needing to work from their rooms, the availability of a work desk and chair adds to the appeal. Guests found the hotel’s business amenities satisfactory and particularly appreciated the good WiFi, which is essential for business activities.
Conference rooms, although noted by some as small, were still considered good for meetings. Complimentary services like a printer also add to the hotel's value for business purposes. The location of Helios Benidorm is convenient for business, further enhancing its appeal for business travelers.
Despite a few mentions of the hotel not being ideal for corporate travelers or lacking in certain business center facilities, the majority of reviews suggest that the overall services and locations make it excellent for business stays. With numerous positive comments regarding the business-friendly environment, good working spaces and excellent service, Helios Benidorm is often recommended for business purposes.
Accessible
Visitors have found it easy to access essential amenities like the dining room, bar and public areas. The hotel features accessible entrances, lifts and even dedicated parking for disabled guests. Facilities such as soap dispensers, room makeup tools and overall design ensure ease of use for those with limited mobility.
The staff at Helios Benidorm receive commendations for their supportiveness and dedication to providing an inclusive environment. The hotel’s commitment is evident as guests report no discrimination and an overall considerate approach toward those with disabilities.
In addition to functional accessibility, the hotel is recognized for being spotlessly clean and easy to navigate, appealing to guests of all mobility levels, including elderly visitors and individuals using mobility scooters. This comprehensive approach makes Helios Benidorm a standout choice for those seeking a hassle-free stay.
Children's Pool
While the hotel provides enjoyable underwater and throwing games, some reviews indicate a desire for additional features such as extra sprinklers and water slides. Despite the limited mentions of a dedicated children’s area, the pool itself offers a safe and fun environment with well-spaced sunbeds nearby, making it easy for parents to supervise while relaxing.
Outdoor Pool
Guests have pointed out the thoughtfully designed outdoor pool area, which is not just nice but also relaxing and beautifully set. The abundance of sunbeds ensures that there's always a spot to lounge by the poolside. The pool area extends an inviting atmosphere, enhanced by a separate outdoor pool for families and an outdoor jacuzzi—elements that add to the overall appeal.
The pool's size is neither too small nor too deep, striking a balance that makes it accessible for swimmers of all levels. With poolside supervision by a lifeguard, guests can enjoy their swim with an added sense of safety.
The pool remains open until 10 PM, giving ample time for an evening dip and its cleanliness is a recurrent theme in reviews with many mentioning the spotless condition of the pool area. The addition of outdoor heaters enhances the comfort during colder seasons, ensuring a pleasant experience year-round.
Overall, the well-maintained heated outdoor pool area at Helios Benidorm, coupled with its beautiful setting and excellent facilities, makes it a highly recommended feature of the hotel. Guests often express a desire to return and recommend the hotel to others, primarily because of the superb pool area.
Honeymoon
Couples have praised the hotel for its attentive service, such as unsolicited drinks and chocolates delivered to rooms for birthdays and anniversaries. The romantic views and atmosphere contribute to the overall charm, making it a great destination for a romantic escape. The hotel's spa facilities and delicious food further enhance the experience, making it both a luxurious and affordable choice for honeymooners.
Guests have also appreciated the small but significant gestures, like wine and snacks in the room upon arrival and free spa access for special occasions, adding to the sense of celebration and romance. While some reviews noted the need for more sanitising in busy public areas, the overall feedback highlights the hotel's dedication to making honeymoons and anniversaries truly special. Helios Benidorm is recommended for its romantic terrace, honeymoon suites and great services tailored for couples, ensuring a memorable stay.
Yes, Helios Benidorm has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Helios Benidorm.
No, Helios Benidorm doesn't allow dogs.
Yes, parking facilities are available at Helios Benidorm.
Yes, Helios Benidorm has a gym.
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