5-Star HotelSummary of reviews related to the '5 Star' categoryThe Grand Palladium White Island Resort & Spa is a spectacular hotel offering exceptional services and facilities that receive 5-star ratings from many guests. Visitors love the friendly staff, spa, buffet and well-maintained rooms. However, some guests have provided negative feedback, mentioning issues such as the musty smell in some rooms, lack of a mid-day room service and malfunctioning lifts. Many guests believe that the hotel does not deserve to be rated as a 5-star hotel and found certain defects, especially at the price charged. The hotel is family-friendly and the quality-price ratio is excellent, although some visitors feel that it would be more fitting to rate the hotel at 4-stars rather than 5. Nevertheless, the hotel's exceptional location compensates for its minor shortcomings.