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Summary of reviewsParkhotel Bergheim, centrally located in the heart of the city, is an ideal choice for travelers seeking convenience and proximity to local attractions, shops, and restaurants. Its position near key venues like Medio Rhein Erft and easy access to public transportation make it a strategic base for exploring Bergheim. Guests consistently commend the friendly and attentive staff, who enhance the welcoming atmosphere, with special praise for their helpfulness and service quality.
The hotel offers spacious, comfortable rooms that deliver excellent value for money, appealing to budget-conscious travelers. However, guests frequently note signs of aging in the decor and infrastructure, with calls for renovation to update the atmosphere. While some aspects of cleanliness are praised, particularly the showers, there are reports of issues with hygiene and maintenance, especially in the bathrooms. Despite these concerns, the hotel's location and the availability of nearby parking are appreciated.
The breakfast service at Parkhotel Bergheim receives mixed reviews. While some guests are satisfied with basic offerings, others express disappointment over the absence or simplicity of breakfast, opting instead to visit local cafes for more fulfilling options. The hotel's beds similarly garner varied feedback, with several guests finding comfort in the large, luxurious options, though others mention issues with mattress softness and noise.
Overall, Parkhotel Bergheim is considered a simple and comfortable lodging option with standout qualities like its prime location and exceptional staff, providing a pleasant, albeit basic, experience for visitors. Show more
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Family Friendly Hotel
Located in Bergheim, Parkhotel Bergheim offers a relaxing environment. It is suited for families looking for a quiet retreat.
Hotel with Parking
Room Types
Single RoomBright and charmingly furnished room with a flat-screen satellite TV, free WiFi and a desk with laptop space. The modern bathroom comes with a shower, hairdryer and standard toiletries.
Double RoomBright and charmingly furnished room with a flat-screen satellite TV, free WiFi and a desk with laptop space. The modern bathroom comes with a shower, hairdryer and standard toiletries.
Standard Twin RoomBright and charmingly furnished room with a flat-screen satellite TV, free WiFi and a desk with laptop space. The modern bathroom comes with a shower, hairdryer and standard toiletries.
Deluxe Double RoomOffering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room offers a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV with satellite channels, as well as city views. The unit has 1 bed.
Budget Double RoomThis double room provides heating and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
6.0
Rated
Location
Parkhotel Bergheim boasts an enviable location in the heart of the city, ideal for travelers who prioritize convenience and accessibility. Guests appreciate its proximity to local attractions, shops, cafes, and restaurants, making it an excellent choice for exploring Bergheim. The hotel is particularly praised for being just a short walk away from key venues such as Medio Rhein Erft, enhancing the appeal for those attending events. Despite some remarks about needed renovations, the central setting is often highlighted as a major advantage. With easy access to public transportation and a quiet yet central position, visitors find it a strategic base for short stays in the area. The friendly and attentive staff further complements the location, ensuring a welcoming atmosphere for guests.
Breakfast
Parkhotel Bergheim, a quaint lodging option, faces consistent feedback regarding its breakfast service, or lack thereof. Reviewers frequently mention the absence of breakfast, with several expressing disappointment after having booked expecting this amenity. While some guests felt inconvenienced by the missing breakfast, others reported that it was not a major issue due to alternative options available nearby. The staff at the hotel are often described as friendly and helpful, although there were instances where information about breakfast bookings was either missing or misunderstood.
When breakfast was provided, guests experienced varied levels of satisfaction. Some found the offerings to be meager or simple, lacking variety or richness expected for the price paid. Occasionally, breakfast was prepared despite initial confusion, yet it was described as hastily arranged. Meanwhile, there are comments suggesting opting for local cafes or bakeries, which offer more satisfying breakfast choices.
Amidst the mixed feedback, there were indeed guests who appreciated straightforward, albeit basic, breakfast provisions, emphasizing key essentials like toast and fruit. Overall, while Parkhotel Bergheim provides potential breakfast solutions nearby, expectations should be managed regarding in-house breakfast services.
Rooms
Parkhotel Bergheim offers some spacious and comfortable rooms, which guests find to be the highlight of their stay. The hotel provides excellent value for money, appealing to budget-conscious travelers looking for basic accommodations that meet essential needs well. However, the hotel atmosphere and furnishings show clear signs of aging and could benefit from renovation. Several guests have noted issues with cleanliness and hygiene, particularly in the bathroom areas, and the overall aesthetic is described as outdated and plain. Moreover, some aspects of the hotel infrastructure and maintenance, such as broken fittings and fixtures, detract from the guest experience. Despite the affordability, potential visitors should be prepared for the basic, no-frills nature of Parkhotel Bergheim, which might not match the modern standards seen in its promotional images.
Beds
The reviews of Parkhotel Bergheim paint a mixed picture when it comes to the beds, though there are several highlights worth noting. Many guests found the beds to be very good, stating they were comfortable and large, with some describing them as luxurious. The comfort of the pillows was also frequently praised. However, there were consistent concerns about the softness of the mattresses, with some guests finding them too soft or experiencing discomfort from noticeable dips or springs. Noise issues were also mentioned, with some beds squeaking loudly with movement, disturbing sleep. Maintenance issues such as stained bed linen were noted by a few, hinting at inconsistencies in cleanliness and upkeep. Overall, while there are elements of comfort appreciated by several guests, these are occasionally overshadowed by complaints about noise and mattress quality.
Cleanliness
Parkhotel Bergheim offers a mixed experience when it comes to cleanliness. Many guests have highlighted the cleanliness of the rooms, with several describing them as clean and comfortable, praising the showers in particular. Visitors appreciate the friendly welcome they receive upon arrival, which adds to the pleasant aspects of their stay.
However, there are noticeable areas for improvement. Some guests have reported issues with the overall hygiene standards, particularly pointing out problems in the bathrooms, such as mold and broken fixtures. Others have noted that certain parts of rooms were not cleaned during their stay or that cleaning could be more thorough. The hotel itself is described as having aged, with some outdated furnishings and occasional maintenance issues.
Despite these concerns, the hotel's location near the pedestrian zone and availability of parking spaces are positive aspects that guests appreciate. Overall, while there are basic cleanliness and maintenance issues, many guests find the hotel to be a simple and comfortable choice.
Staff
Parkhotel Bergheim is renowned for its exceptionally friendly and helpful staff, a factor that consistently enhances the guest experience. The reception team is highlighted several times for being exceedingly welcoming and courteous, often going above and beyond to assist guests. Help with luggage and finding solutions for late arrivals are just a few examples of their commitment to outstanding service. Special mention is made of team member Ameer, who is praised for making the check-in process smooth and effortless, thanks to his fluency in English. The staff's dedication to friendly and accommodating service is a recurring theme in guest reviews, ensuring a warm and pleasant stay for all visitors.
Parking
Parkhotel Bergheim boasts several advantages when it comes to parking, making it a convenient choice for travelers arriving by car. Guests have consistently noted the availability of private parking, which is complemented by additional public parking options nearby. The hotel offers the convenience of free parking spaces right outside the door, and these spots remain free even on weekends starting from Saturday afternoon. While there are some instances where parking spaces were limited late in the evening, the general consensus highlights that parking at the hotel is both good and easily accessible, contributing to a hassle-free arrival and departure experience for guests.
No, Parkhotel Bergheim doesn't have any pool.
No, a spa isn't available at Parkhotel Bergheim.
No, Parkhotel Bergheim doesn't allow dogs.
Yes, parking facilities are available at Parkhotel Bergheim.