Bern, Hirschengraben 2446.946133,7.437145(Show on Map)
8.0
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel National Bern is celebrated for its exceptional location in the heart of Bern, offering unparalleled convenience to both leisure and business travelers. The hotel is lauded for its proximity to the main train station, public transportation and Bern's historic old town, making it an ideal base for exploration. The historic charm of the building and the old-style elevator add to the overall experience.
The breakfast offerings receive mixed but generally positive feedback. Guests appreciate the diverse and plentiful options, including fresh orange juice, a variety of cheeses and fresh bread. The breakfast room's pleasant atmosphere and the inclusion of breakfast in the stay were also highlights. While some guests noted areas for improvement, the overall sentiment leans towards a good to excellent breakfast experience.
Dining at Hotel National Bern is another delight with the in-house restaurant earning praise for its delicious food, friendly atmosphere and excellent service. Meals like Wienerschnitzel are particularly commended and guests appreciate the reasonable prices and a 10% discount. However, the restaurant's early closing time and weekend closure were noted as minor inconveniences.
The rooms at the hotel, while charming and clean, are often described as small and functional, fitting the essentials for short stays. Despite noise concerns due to the building's lack of soundproofing and air conditioning, the rooms are appreciated for their cleanliness, comfortable beds and historic decor. The proximity to public transportation and the old city, coupled with a free Bern travel ticket, adds great value to the lodging experience.
The hotel's cleanliness is consistently praised with spotless rooms and well-maintained common areas. The housekeeping staff receive accolades for their diligent service, ensuring a pleasant and comfortable stay.
The staff at Hotel National Bern are frequently highlighted for their exceptional friendliness and attentiveness, significantly enhancing the guest experience. The reception team, particularly individuals like Ana Pereira, receive commendations for their helpfulness and professional demeanor. The dining and housekeeping staff are also appreciated for their courteous and efficient service.
Guests generally find the WiFi service satisfactory, enjoying fast and reliable connectivity. However, some experienced occasional connectivity issues, particularly on the third floor and in specific rooms.
Parking options near the hotel are available, though some guests noted challenges with finding spots and the associated costs. Despite the lack of private parking, the proximity to public transportation and central train station provide some relief for travelers.
Hotel National Bern is a solid choice for families, offering a pleasant and welcoming environment with family-sized rooms that are suitable and comfortable. The hotel provides a good breakfast and comfortable beds, enhancing the stay for all family members.
The hotel's lively location offers plenty of nightlife options with a variety of bars, cafes and clubs. While this contributes to a vibrant atmosphere, it also results in noise that can be disturbing for light sleepers.
Overall, Hotel National Bern is appreciated for its prime location, historic charm, cleanliness, friendly staff and adequate amenities, making it a reliable and convenient choice for travelers exploring Bern.
Categories
Sustainability Journey
This hotel is part of the Swisstainable Level I sustainability program. Its restaurant uses regional and seasonal produce and relies on suppliers with sustainable production methods. The hotel partners with ADA Cosmetics, a manufacturer of hotel cosmetics that prioritizes sustainability and minimizes transport routes.
Family
This hotel features family rooms and offers cribs upon request. The on-site restaurant has a children's menu. It is located near supermarkets and cafes, providing convenience for families.
Dog Friendly
This hotel permits dogs of any size for an additional fee, making it a practical choice for pet owners. Cats may also be allowed by request. It is located in Bern.
Nightlife
Situated on Hirschengraben, this hotel is centrally located, offering convenient access to Bern's nightlife. Its proximity to various bars and entertainment venues makes it a suitable choice.
Parking
Hotel National Bern provides parking facilities. It is well-situated within Bern, offering easy access to various attractions.
Room Types
Triple RoomThis room is divided into 2 large rooms with an open passage and includes a wardrobe, a desk, a luggage rack, TV, and private bathroom.
Single RoomRoom featuring private bathroom with shower and toilet. Equipped with a table, a luggage rack, telephone, and TV.
Please note that extra beds are not available in this room type.
Standard Twin RoomRoom with a table, a luggage rack, a TV, and a private bathroom. Rooms and bathrooms come in different sizes.
Quadruple RoomThis room is divided into 2 large rooms with an open passage and includes a wardrobe, a desk, a luggage rack, a TV, and a private bathroom.
Single Room with Private External BathroomSimply furnished, small room with a window to the courtyard and a private external bathroom on the corridor, right in front of the room.
Please note that extra beds are not available in this room type.
Economy Twin Room with Private External BathroomSimply furnished, small room with a window to the courtyard and a private external bathroom (consisting of a shower and toilet) in the corridor, right in front of the room.
Please note that extra beds are not available in this room type.
Economy Single RoomThis room features a private bathroom, telephone and TV.
Please note that extra beds are not available in this room type.
Economy Queen RoomRoom featuring a private bathroom with shower and toilet.Equipped with a table, a luggage rack, telephone, TV.
Standard Queen RoomRoom featuring a private bathroom with shower and toilet.Equipped with a table, a luggage rack, telephone, TV.
Guest Reviews
8.0
Very Good
Review Summaries
Location
Hotel National Bern enjoys an exceptional location in the heart of Bern, making it an ideal choice for both leisure and business travelers. Guests consistently rave about its proximity to the main train station, just a short walk away and the ease of access to public transportation, including trams and buses right outside the hotel. This central position places visitors within walking distance of Bern's historic old town and its many attractions, shops and restaurants.
The hotel's setting allows effortless exploration of the city with everything from cultural sites to dining options conveniently nearby. Even for those using Bern as a hub for day trips, the proximity to the train station is a significant advantage. Many guests also appreciate the historic charm of the building and the old-style elevator, which add to the overall experience.
Overall, the location of Hotel National Bern stands out as one of its most praised features, offering outstanding convenience and ease for anyone looking to explore the beautiful city of Bern.
Breakfast
Hotel National Bern’s breakfast offerings garnered mixed but generally positive feedback from guests. Many appreciated the diverse and plentiful options available, mentioning fresh orange juice, a variety of cheeses, fresh bread and extensive buffet choices as highlights. The breakfast room’s pleasant atmosphere and the convenience of having breakfast included in the stay were consistently praised.
Guests who enjoyed their morning meals often described it as delicious, abundant and satisfying with several noting the availability of local products and freshly squeezed juice as standout features. The breakfast service also received accolades for being well-organized with staff earning compliments for their friendliness and efficiency.
However, some reviews indicated areas for improvement. A portion of guests found the breakfast to be lacking in variety and quality, mentioning that certain products were not replenished promptly and that the selection was not as extensive compared to other hotels in Bern and Zurich. Others felt the breakfast buffet was too basic with limited hot options like only boiled eggs and missed items such as more diverse meat choices or desserts.
Overall, while the breakfast at Hotel National Bern was generally deemed good to excellent by many, there is a consensus that a few enhancements could push the experience from satisfying to exceptional.
Dinner
Dining at Hotel National Bern offers a delightful experience, characterized by its in-house restaurant known for its delicious fare and friendly atmosphere. The restaurant frequently receives praise for its excellent dinners with guests highlighting meals like Wienerschnitzel as particularly delectable. The quality of the food stands out, often described as top-notch and reasonably priced.
Guests appreciate the good service with the restaurant staff consistently noted for their friendliness and helpfulness. The dining area provides a pleasant environment with many reviews speaking highly of the overall dining experience. The menu, although concise, has been commended for being sufficient and offering tasty options.
The restaurant extends a 10% discount, adding further value to an already enjoyable dining experience. Despite its early closing time of 9 pm, the restaurant ensures that guests have a wonderful dining experience up to that point. However, it is worth noting that it does not operate on weekends, which can be a minor inconvenience.
For those not wishing to venture far, this on-site option is highly recommended, providing great cuisine with some reviews suggesting making dinner reservations in advance. Guests have also found the breakfast offerings to be good, adding another layer of convenience and enjoyment to their stay at Hotel National Bern.
Rooms
Searching for a cozy lodging experience in Bern? The Hotel National Bern offers a blend of charming old-world aesthetics with modern conveniences, ensuring a pleasant stay despite a few quirks. One common theme among guest reviews is the small size of the rooms. Many described the rooms as cramped with some barely fitting the essentials and bathrooms that can be very tight. However, for a short stay, guests found the rooms to be adequate, clean and functional with necessary amenities like comfortable beds, fresh towels and charming decor that integrates well with the hotel's historic character.
Despite the compactness, the well-kept furnishings and large windows in some rooms further brighten up the space and provide a lovely period ambiance. The location is another highlight with guests praising its proximity to the old city and public transportation and the bonus of a free Bern travel ticket adds great value.
Noise was a frequently mentioned concern, especially for rooms facing the street or courtyard, where trams and neighboring guests can be easily heard. The older building’s lack of soundproofing and air conditioning exacerbated these issues, making some rooms uncomfortably hot, especially in summer.
Bathrooms, while mostly noted for their cleanliness, often need updating according to the reviews. Some guests reported modern fixtures offset by issues like poor ventilation and tiny spaces. Additionally, practical amenities such as extra pillows and a kettle are available, but some guests found the storage space and general layout to be less ideal for longer stays.
Ultimately, the Hotel National Bern garners appreciation for its classic charm, cleanliness, comfort and location, despite the almost universally mentioned small room sizes and some noise issues. For travelers who can compromise on room space and modern luxury for a taste of Bern's historical vibe with a convenient location, this hotel is a fitting choice.
Beds
Hotel National Bern receives mixed reviews regarding its beds, but the majority lean towards positive assessments. Many guests highlight that the beds are very comfortable with some specifically noting the use of memory foam toppers and cozy blankets. Excellent linens and comfortable bedding are frequently mentioned, contributing to a good night’s sleep.
Several reviews praise the bed sizes and find them spacious and well-suited with individual duvets. However, some guests mention issues with the firmness of the mattresses and pillows being either too hard or too soft, leading to discomfort for some.
While a few found the beds to be on the smaller side and the mattresses hard, the overall sentiment is that the comfort of the bedding makes up for these minor inconveniences. Despite these occasional criticisms, many guests felt the beds slept very well and remarked positively on the spacious and comfortable rooms.
In summary, guests at Hotel National Bern can generally expect comfortable and well-appointed beds, though preferences for firmness may affect individual experiences.
Cleanliness
The guest reviews for 'Hotel National Bern' overwhelmingly highlight the hotel's exemplary cleanliness. Many guests consistently describe their rooms as very clean, spotless and extremely well-maintained. Daily cleaning is frequently mentioned, ensuring that rooms remain tidy and fresh throughout their stay. The hotel's bathrooms receive special praise for being spotlessly clean with well-kept fixtures and clean towels provided regularly.
Rooms are noted not only for their cleanliness but also for being modern and functional. The positive feedback extends to the entire property, emphasizing that the overall cleanliness of the hotel, including common areas, is without fault. The attention to cleanliness contributes significantly to a comfortable and pleasant stay, as expressed by many satisfied visitors.
Overall, travelers appreciate the spotless condition of the hotel and commend the housekeeping staff for their attentive and thorough service. The combination of cleanliness, a good location and friendly staff makes 'Hotel National Bern' a reliable choice for those seeking a well-kept and welcoming place to stay.
Staff
Hotel National Bern has garnered an abundance of praise for its exceptionally friendly and attentive staff, making a significant impact on guests' overall experiences. Reviews frequently highlight the warm and welcoming demeanor of the reception team, especially noting individuals like Ana Pereira, who consistently went out of her way to ensure guests' needs were met. The multilingual capability of the staff adds to the convenience for international visitors with many reviewers appreciating the ease of communication in various languages.
Guest interactions with the front desk were often described as polite, professional and extremely helpful. Receptionists were noted for their ability to provide insightful advice on local attractions and for their diligent efforts in making every stay pleasant. Ana from reception was particularly commended for her exceptional service and friendly attitude.
Housekeeping did not go unnoticed either, receiving accolades for their courteous and diligent room maintenance. Guests appreciated the daily housekeeping that kept their rooms tidy and comfortable throughout their stay.
The overall ambiance of the hotel is further enhanced by the dining staff, who, despite a few isolated criticisms, largely contributed to a positive dining experience with their friendly service. The presence of accommodating and pet-friendly staff ensured that even guests with pets felt welcomed and well attended to.
From the efficient check-in processes to the thoughtful deeds like providing a public transportation map, the staff at Hotel National Bern have truly set an impressive standard for hospitality. This dedication to service excellence reflects in the numerous positive guest reviews, affirming that at Hotel National Bern, every guest is made to feel valued and well-cared for.
Wi-Fi
Guests at Hotel National Bern generally found the WiFi service to be quite satisfactory. Many reported that the WiFi connection was fast, reliable and allowed them to stay connected throughout their stay. There were numerous mentions of the WiFi working well, being quick and providing a pleasant browsing experience with no interruptions or issues.
However, not all experiences were perfect. Some guests encountered occasional connectivity problems, such as slow speeds or difficulty connecting. Specific issues were noted on the third floor and certain rooms, like Room 406, where the internet signal was weaker or only reachable near the door. A few reviews highlighted that, while the WiFi was generally good, there were pockets where the coverage could have been better.
Overall, despite some spotty areas and occasional issues, most guests found the WiFi at Hotel National Bern to be efficient and adequate for their needs with many praising its consistency and speed across the premises. Free WiFi was a notable amenity that added to the convenience of their stay.
Parking
Hotel National Bern offers a variety of parking options, albeit with some challenges. Guests have noted the availability of nearby street parking and public parking garages within walking distance. The City Parking West garage and other local city parking lots are mentioned as convenient, though often at an additional cost ranging from 24 to 30 CHF per day.
While the availability of parking is appreciated, some guests experienced difficulties in finding spots directly linked to the hotel or noted the high costs associated with nearby options. The lack of private or hotel-owned parking facilities was a common point of concern. Additionally, the hotel does not provide electric car charging stations.
Despite these issues, the proximity of these parking options to the hotel, as well as the good connections to public transportation and the central train station, provide some relief for travelers. While parking arrangements can be improved, the existing solutions offer a workable alternative for guests with vehicles.
Family
Hotel National Bern emerges as a solid choice for families seeking a comfortable and welcoming stay in the heart of the city. A consistent theme in the reviews is its family-friendly nature, described often as adequate, pleasant and comfortable. The ambiance is frequently highlighted as being both pleasant and family friendly, ensuring a welcoming environment for all guests.
The rooms, particularly the family-sized ones, receive praise for their suitability and spaciousness. Guests have noted that the rooms designed for four people are particularly commendable, equipped with four beds and described as very beautiful and perfect for a family setup. Additionally, the family rooms located on different floors provide ample space, adding to the overall comfort.
While some reviews noted the lack of specific amenities for babies and disabled guests, many guests appreciated the general amenities offered, which cater well to families with small children. The hotel also offers a good breakfast and comfortable beds, further enhancing the stay for all family members.
Overall, Hotel National Bern provides a comfortable and convenient stay for families with adequate facilities and a pleasant atmosphere that accommodates the needs of both parents and children.
Nightlife
Hotel National Bern is situated in a lively area teeming with nightlife options, making it a prime choice for those looking to explore the bustling evening scene. The surrounding vicinity is rich with bars, cafes and clubs, offering a vibrant atmosphere that continues late into the night. Guests have particularly noted the variety and quality of the bars, suggesting a favorable bar situation with plenty of choices.
However, the vibrant nightlife comes with its drawbacks. Many guests have mentioned noise from street traffic, trams and partygoers, which can be disturbing, especially for those with light sleep. There have been instances of loud parties within the hotel and neighboring areas that continue until the early hours, impacting overall sleep quality.
Despite the noise, the hotel's location remains convenient for those intending to dive into Bern's active nightlife scene. If enjoying a lively, bar-filled environment is a high priority, Hotel National Bern offers ample opportunities, though it's wise to be prepared for some level of noise throughout the night.
Dog Friendly
Hotel National Bern stands out as a highly dog-friendly establishment, offering a warm and welcoming environment for guests traveling with pets. The staff consistently receives praise for their accommodating attitude towards dogs, often providing thoughtful amenities such as dog beds and water bowls without needing to be asked. The hotel’s policy permits small pets, making it accessible for many furry companions.
Guests frequently mention the convenience of having luggage storage and dog treats available, which adds to the ease of traveling with a pet. The hotel's respect for specific requests regarding dog accessories further underscores its commitment to a pet-friendly stay. Additionally, the dog-friendly patio offers an enjoyable space for both pets and their owners to relax together.
However, it’s worth noting that some guests experienced challenges such as not being able to leave their dogs in the room and occasional disturbances from dogs barking at night. Despite these minor issues, the general consensus highlights a positive and supportive atmosphere for pet owners at Hotel National Bern.
In summary, Hotel National Bern provides robust facilities and services for pet owners, making it a preferred choice for those looking to travel with their pets in a comfortable and accommodating setting.
FAQ
No, Hotel National Bern doesn't have any pool.
No, a spa isn't available at Hotel National Bern.
Yes, Hotel National Bern welcomes dogs.
Yes, parking facilities are available at Hotel National Bern.
