Best Western Citadelle
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Summary of reviewsBest Western Citadelle in Besançon garners high praise from guests for several aspects of their stay. The hotel's prime location near the citadel and the historic old town provides guests with easy access to major attractions, pedestrian streets and a variety of dining options while maintaining a tranquil environment. This strategic positioning makes it an ideal choice for travelers wanting to immerse themselves in the city's rich history and vibrant culture.
Breakfast at Best Western Citadelle is another highlight with guests lauding the extensive and high-quality selection available in a charming and pleasant setting. The breakfast room, often described as beautifully decorated, adds to the delightful dining experience. Although a few minor issues were noted, such as the absence of fresh fruit juice, the overall breakfast experience is highly rated.
The cleanliness of the hotel receives consistent commendation from guests. Rooms, bathrooms and public areas are maintained to a high standard, contributing to a comfortable and hygienic stay. Guests appreciate the meticulous housekeeping efforts, which ensure that the entire hotel remains spotless.
Service at Best Western Citadelle is frequently praised with the staff described as friendly, professional and accommodating. The team's welcoming demeanor, attentiveness and helpful nature significantly enhance the guest experience, making visitors feel well-cared for throughout their stay.
The rooms offer a mixed experience; while they are clean, comfortable and well-maintained, some are noted to be small with insufficient lighting and storage. Soundproofing issues and street noise disturbances are also mentioned. However, the quality bedding and modern bathrooms contribute positively to the overall room experience.
Wi-Fi quality appears variable with some guests enjoying fast and reliable connections while others face significant issues with signal strength and consistency. Parking options are limited and can be somewhat complicated with only a few private and secure spaces available. Guests may need to resort to public parking alternatives, which are often less convenient and may incur additional costs. Those with electric vehicles, however, will appreciate the availability of EV charging stations, despite a surcharge for usage.
Family travelers find the hotel to be accommodating with child-friendly amenities and spacious rooms suitable for families. The staff's exceptional service further enhances the experience for families. Business travelers also benefit from the hotel's facilities, including business meeting rooms and a dedicated business center, though the Wi-Fi can sometimes be unsteady.
Overall, Best Western Citadelle stands out for its excellent location, clean and comfortable accommodations, wonderful breakfast and exceptional staff service. Though there are areas for improvement, such as room size, Wi-Fi reliability and parking convenience, the hotel provides good value and a satisfying experience for a range of travelers.
Categories
Breakfast at Best Western Citadelle is another highlight with guests lauding the extensive and high-quality selection available in a charming and pleasant setting. The breakfast room, often described as beautifully decorated, adds to the delightful dining experience. Although a few minor issues were noted, such as the absence of fresh fruit juice, the overall breakfast experience is highly rated.
The cleanliness of the hotel receives consistent commendation from guests. Rooms, bathrooms and public areas are maintained to a high standard, contributing to a comfortable and hygienic stay. Guests appreciate the meticulous housekeeping efforts, which ensure that the entire hotel remains spotless.
Service at Best Western Citadelle is frequently praised with the staff described as friendly, professional and accommodating. The team's welcoming demeanor, attentiveness and helpful nature significantly enhance the guest experience, making visitors feel well-cared for throughout their stay.
The rooms offer a mixed experience; while they are clean, comfortable and well-maintained, some are noted to be small with insufficient lighting and storage. Soundproofing issues and street noise disturbances are also mentioned. However, the quality bedding and modern bathrooms contribute positively to the overall room experience.
Wi-Fi quality appears variable with some guests enjoying fast and reliable connections while others face significant issues with signal strength and consistency. Parking options are limited and can be somewhat complicated with only a few private and secure spaces available. Guests may need to resort to public parking alternatives, which are often less convenient and may incur additional costs. Those with electric vehicles, however, will appreciate the availability of EV charging stations, despite a surcharge for usage.
Family travelers find the hotel to be accommodating with child-friendly amenities and spacious rooms suitable for families. The staff's exceptional service further enhances the experience for families. Business travelers also benefit from the hotel's facilities, including business meeting rooms and a dedicated business center, though the Wi-Fi can sometimes be unsteady.
Overall, Best Western Citadelle stands out for its excellent location, clean and comfortable accommodations, wonderful breakfast and exceptional staff service. Though there are areas for improvement, such as room size, Wi-Fi reliability and parking convenience, the hotel provides good value and a satisfying experience for a range of travelers.
Family Friendly Hotel
This hotel is centrally located and offers comfortable accommodations for families exploring Besançon. Its proximity to the city's attractions makes it convenient for family outings.
Hotel with Free Wi-Fi
Offers a reliable Wi-Fi connection, ensuring seamless connectivity for guests. Located in Besançon, it's a convenient choice for travelers seeking both comfort and accessibility.
Business Hotel
This hotel is strategically located in Besançon, offering convenient access to the city's business district. It provides essential business amenities and services, making it suitable for business travelers.
Hotel with Parking
Located in the city center, Best Western Citadelle offers convenient parking. Its central location allows easy access to local attractions.
EV charging stations
Accessible Hotel
This hotel offers accessible features including an elevator, wheelchair accessible parking, access ramps, and rooms for physically challenged guests. These rooms are equipped with rails in the bathroom, a raised toilet with grab bars, a safety bar in the shower, a walk-in shower, extra wide doors in bathrooms, and lowered vanity areas.
Hotel with EV Charging Stations
Located in Besançon, this hotel provides a comfortable stay with the added benefit of EV charging stations. Its central location is ideal for exploring the city's attractions.
3-Star Hotel
Located near the Citadel, a UNESCO World Heritage site, this hotel offers a charming stay in the city center. It's praised for its excellent service and convenient location, making it ideal for exploring Besançon's historic attractions.
Historic Hotel
Guest Reviews
The Best Western Citadelle boasts an outstanding location highly praised by its guest reviewers. Nestled near the citadel and just a short walk from the heart of Besançon, the hotel offers easy access to the city’s charming old town, making it an ideal base for exploring. Guests frequently highlight its proximity to the historic center, pedestrian streets and a variety of restaurants and bars. The setting combines a quiet environment with central convenience, allowing visitors to enjoy the tranquility while being close to all major attractions. Guests appreciate the convenience of affordable parking options and the ease of reaching key sites on foot. With such a strategically placed location, this hotel stands out as a prime choice for travelers looking to immerse themselves in the rich history and vibrant culture of Besançon.
At the Best Western Citadelle, guests universally praise the breakfast experience. The breakfast array is often described as very good, hearty and extensive, offering a wide selection of high-quality products for all tastes. Frequent mentions highlight the abundant breakfast buffet, which is both diverse and well-stocked, featuring local cheese specialties and freshly ground coffee.
The breakfast room itself adds to the dining experience. Many reviews laud its pleasant, beautiful setting, often located in a vaulted or underground room that adds a unique charm. The décor is tasteful and cozy, making the morning meal feel even more special.
While the breakfast generally meets high standards, a few guests noted minor shortcomings such as the absence of fresh fruit juice or the use of powdered scrambled eggs. Despite these occasional critiques, most guests find the offerings to be more than satisfactory and appreciate the variety and quality provided.
Overall, the breakfast at Best Western Citadelle is a highlight for many guests with the sumptuous spread and delightful setting consistently adding to their enjoyable stay.
The rooms at Best Western Citadelle present a mixed experience for guests. On the positive side, many reviews highlight the cleanliness of the rooms with numerous mentions of spotless and well-maintained spaces. Guests consistently praise the comfort of the rooms and beds, noting quality bedding and pleasant atmospheres. The bathrooms, where mentioned, receive commendations for being modern, spacious and fairly new.
However, a recurring point is the small size of many rooms with some described as tiny and lacking sufficient storage space. Lighting in the rooms is often insufficient, resulting in dark or gloomy environments that detract from the overall experience. Soundproofing is another common issue with several reviews noting disturbances from street noise and other guests.
The decor varies with some rooms described as beautifully decorated and cozy, while others are noted for being worn or basic. Rooms in the annex building generally have more space and some are specifically mentioned as suitable for wheelchair users.
Overall, while the hotel offers clean and comfortable accommodations with some well-furnished and modern facilities, potential guests should be aware of the possible downsides such as small room sizes and low lighting.
The beds at Best Western Citadelle have overwhelmingly positive feedback. Most guests highlight the comfort and quality of the bedding, often noting the presence of comfortable and clean beds. Many reviews emphasize the large, comfortable beds with some mentioning king-sized beds that enhance their restful experience. The bedding is frequently mentioned for its high quality, contributing to an atmosphere of comfort within the rooms.
A few guests noted that the beds are very firm, suggesting a preference for a softer mattress. Furthermore, there are mentions of duvets being worn out and some pillows not being ideal for neck support, which detracted from the otherwise positive sleep experience for a few guests. However, these points are exceptions rather than the rule.
Overall, the general consensus points towards a comfortable and satisfying sleep experience at the hotel with quality bedding and comfortable beds being a standout feature.
Best Western Citadelle consistently receives positive praise regarding its cleanliness from its guests. The overall sentiment is clear: the hotel is exceptionally clean and well-maintained. Guests frequently describe both the rooms and bathrooms as very clean with many noting the meticulous attention to detail in maintaining a spotless environment. The cleanliness extends to public areas and reception with descriptions of these spaces being equally spotless.
Reviewers have noted the rooms are in good condition, clean and tidy, echoing sentiments comparable to the high standards of a clean German home. The establishment is described as beautiful with well-maintained and clean areas that contribute to a comfortable stay.
The bathrooms, in particular, receive commendation for their neat and modern appearance. Guests appreciate the spacious and bright bathrooms that are cleaned to a high standard. Even though some rooms are considered small or require updates, the prevailing theme is that they are clean and comfortable.
In summary, Best Western Citadelle's rigorous cleanliness protocols ensure an impeccable environment, reassuring guests of a pleasant and hygienic stay. Despite occasional comments about the need for updates and minor issues with specific areas, the hotel’s dedication to cleanliness remains a standout feature.
The reviews of 'Best Western Citadelle' highlight an exceptional level of service from the hotel's staff, frequently described as friendly, professional and accommodating. The team is noted for being extremely helpful and informative, often providing valuable advice and recommendations to guests. Their welcoming demeanor is a recurring theme with many guests appreciating the warm greetings and smiles from the staff upon arrival.
The reception staff, in particular, received high praise for their professionalism and attentiveness with several reviews singling out their patience and willingness to assist with any requests or issues. Guests also appreciated the staff's ability to communicate effectively in English, making interactions smooth and pleasant for international visitors.
The positive atmosphere created by the team significantly enhances the overall guest experience with several reviewers mentioning the consistent friendliness and efficiency of the employees throughout their stay. The staff's genuine hospitality and service-minded attitude contribute to a feeling of being well-cared for, from check-in to check-out.
In summary, the staff at 'Best Western Citadelle' is a standout feature of the hotel, ensuring that guests feel welcome, supported and satisfied during their stay.
Visitors have mixed opinions about the Wi-Fi at Best Western Citadelle. Guests have highlighted both positive and negative experiences. On the bright side, many found the Wi-Fi to be available, free and noted that it worked well in some areas. Descriptions like "good internet," "very fast Wi-Fi," and "quick wifi" indicate that some had satisfactory experiences.
However, several guests faced issues, indicating significant variability in quality. Many reviews mention that Wi-Fi was unreliable, occasionally dropping out with some stating it was almost non-existent or did not work properly at all. There are concerns about poor signal and slow speeds and some visitors noted that there was no phone network in the rooms. Overall, while some guests had a positive experience with the internet connectivity, others found the Wi-Fi service to be quite lacking.
Guest reviews reveal a nuanced mix of opinions regarding parking at Best Western Citadelle. Positively, the hotel offers various parking options that include limited private, public and courtyard spaces. Guests appreciated the secure and reserved parking spots available, such as the private reserved parking and secure parking in the courtyard. Some guests found the parking very useful and convenient, noting it's easily accessible and pleasant. For those arriving with bicycles, the hotel provides a specifically designated secure space for storage.
However, the majority emphasized the limited and somewhat complicated parking situation. The parking spaces available at the hotel are very few (approximately six), often requiring advance reservations. When full, guests must resort to alternative options, sometimes as far as ten to fifteen minutes away or incur additional fees for street and public parking. The proximity of public parking, which can be free or paid, was highlighted, albeit with some concerns about safety and inconvenience. Reviews pointed out that parking within the hotel courtyard is tight, expensive and must be pre-booked.
Overall, while the convenience and security of the available parking spaces are appreciated, potential guests are advised to book in advance due to the limited availability and consider additional costs for street and public parking.
Travelers will find 'Best Western Citadelle' well-equipped for those driving electric vehicles with multiple reviews confirming the availability of EV charging stations. Guests appreciate the option to charge their electric cars on-site, noting the convenience of having a charging point at the parking area. The presence of sufficient charging stations ensures most visitors can recharge without difficulty. However, there's a surcharge associated with using the charging stations, which is inclusive of both parking and recharging fees. While there are ample facilities, it is important to note the limited number, which might be a concern during peak times.
The Best Western Citadelle shines as a family-friendly hotel, providing a range of amenities that cater to both parents and children. Families traveling with kids will appreciate the sofa beds available, perfect for converting into a sleeping space for children. Additionally, the hotel offers suitable bedding for younger children, ensuring a comfortable stay for little ones.
The hotel's atmosphere is welcoming and very child-friendly, making it a great base for family travel. Activities such as foosball in the basement add an extra layer of fun for the kids, keeping them entertained throughout their stay.
Accommodations include spacious rooms that are stroller-friendly, making it convenient for families to move around. The availability of large, comfortable rooms ensures that even a family of four can find sufficient space, though some feedback suggests the comfort level could be improved for larger groups.
Breakfast caters well to families, providing a good start to the day for both kids and adults. The staff at Best Western Citadelle receive high praise for their exceptional service and welcoming demeanor, enhancing the overall family experience.
The hotel's well-maintained, well-located setting further amplifies its appeal, contributing to a pleasant and hassle-free family stay. Overall, it is a solid choice for families looking for a short, comfortable getaway.
Best Western Citadelle provides a mix of opinions when it comes to its three-star rating. On the positive side, guests frequently mention that the hotel offers good value for the price and that the three-star accommodations meet expected standards. Visitors often note that the hotel features typical amenities for a three-star property and that its services uphold the Best Western standard. Some reviews even state that while it is a three-star hotel, the service feels more akin to four-star quality.
However, a few guests feel that the hotel does not always live up to the claimed three-star standard. Some express that it is a bit below the expected category, suggesting that the facilities and service do not always correspond with the typical three-star rating. Despite this, for many, the hotel remains a well-priced option that provides the expected comfort and amenities of an establishment in its category.
Best Western Citadelle offers a business-oriented environment, making it a suitable choice for a business trip. The hotel is well-equipped for various business needs with amenities such as business meeting rooms, conference rooms and a dedicated business center. Business travelers have noted the good wifi connection for business use, although some mentioned it can be unsteady at times.
Frequent business travelers find the hotel's facilities well-assisted and convenient for short business stays. The business amenities provided are suitable for hosting events and meetings and the conference room usage has received positive feedback. Despite a few drawbacks, such as an awkward lobby workspace, the overall setup is deemed business traveler friendly.
Best Western Citadelle receives mixed reviews regarding its accessibility for guests with disabilities. The hotel is acknowledged for being wheelchair accessible and offering proper accommodations, including wheelchair-accessible bathrooms. The location is described as easy to access with a short walk from the train station and accessible parking available nearby.
The hotel features an assisted design including the presence of an elevator accessible for ease of movement, a user-friendly facility layout and open leisure spaces for guest comfort. The right location supports the needs of guests with limited mobility and includes amenities like a ramp for wheelchairs to ensure accessibility for all.
However, some areas could benefit from improvement. Certain rooms may lack coziness due to their design and while there are accessible parking spaces, the high parking rates can be a concern for some guests. Additionally, the absence of an elevator on the street side may pose a challenge for some visitors. Overall, Best Western Citadelle is seen as a mostly accessible hotel, well-suited for guests with disabilities, though it is recommended that those planning a stay clarify specific accessibility needs in advance.
Nestled within the Citadel of Besançon, the Best Western Citadelle offers a unique stay steeped in history and charm. This historic venue, set in the heart of the old town, provides a beautiful atmosphere within a venerable 10th-century structure. The hotel's location in the historic district places guests close to must-see sights, surrounded by the preserved charm of Besançon's historic city center.
The building itself is a testament to the past, featuring decor that harmonizes with its historical setting. Guests can appreciate the traditional Franche-Comté architectural style, characterized by Besançon stone-like designs, beautiful vaulting and massive fireplaces. The ambiance is further enhanced by Gothic-style elements and historically themed decorations, creating an immersive experience.
Staying at this hotel means being enveloped in the old-world charm and history of the historic walls and traditional styles. Each room and space within the hotel maintains a connection to the past, from the vaulted rooms to the electric lines on the ceiling, offering a taste of historical reenactment. The hotel's dedication to preserving the historical past makes it a standout, promising a memorable stay for those who appreciate heritage and history.
Best Western Citadelle is highly regarded for its dog-friendly facilities and services. Dogs are welcome and there are special dog rooms available, though some are located on the street side. The hotel features a separate annex specifically for pets, ensuring a comfortable stay for dog owners. Essential amenities like water bowls for dogs are provided, adding to the convenience. The hotel's proximity to the old town and the city center makes it an excellent choice for those looking to explore a dog-friendly area. The overall accessibility further enhances the experience for guests with pets, making it a favored accommodation for dog owners.
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Location
Breakfast
The breakfast room itself adds to the dining experience. Many reviews laud its pleasant, beautiful setting, often located in a vaulted or underground room that adds a unique charm. The décor is tasteful and cozy, making the morning meal feel even more special.
While the breakfast generally meets high standards, a few guests noted minor shortcomings such as the absence of fresh fruit juice or the use of powdered scrambled eggs. Despite these occasional critiques, most guests find the offerings to be more than satisfactory and appreciate the variety and quality provided.
Overall, the breakfast at Best Western Citadelle is a highlight for many guests with the sumptuous spread and delightful setting consistently adding to their enjoyable stay.
Rooms
However, a recurring point is the small size of many rooms with some described as tiny and lacking sufficient storage space. Lighting in the rooms is often insufficient, resulting in dark or gloomy environments that detract from the overall experience. Soundproofing is another common issue with several reviews noting disturbances from street noise and other guests.
The decor varies with some rooms described as beautifully decorated and cozy, while others are noted for being worn or basic. Rooms in the annex building generally have more space and some are specifically mentioned as suitable for wheelchair users.
Overall, while the hotel offers clean and comfortable accommodations with some well-furnished and modern facilities, potential guests should be aware of the possible downsides such as small room sizes and low lighting.
Beds
A few guests noted that the beds are very firm, suggesting a preference for a softer mattress. Furthermore, there are mentions of duvets being worn out and some pillows not being ideal for neck support, which detracted from the otherwise positive sleep experience for a few guests. However, these points are exceptions rather than the rule.
Overall, the general consensus points towards a comfortable and satisfying sleep experience at the hotel with quality bedding and comfortable beds being a standout feature.
Cleanliness
Reviewers have noted the rooms are in good condition, clean and tidy, echoing sentiments comparable to the high standards of a clean German home. The establishment is described as beautiful with well-maintained and clean areas that contribute to a comfortable stay.
The bathrooms, in particular, receive commendation for their neat and modern appearance. Guests appreciate the spacious and bright bathrooms that are cleaned to a high standard. Even though some rooms are considered small or require updates, the prevailing theme is that they are clean and comfortable.
In summary, Best Western Citadelle's rigorous cleanliness protocols ensure an impeccable environment, reassuring guests of a pleasant and hygienic stay. Despite occasional comments about the need for updates and minor issues with specific areas, the hotel’s dedication to cleanliness remains a standout feature.
Staff
The reception staff, in particular, received high praise for their professionalism and attentiveness with several reviews singling out their patience and willingness to assist with any requests or issues. Guests also appreciated the staff's ability to communicate effectively in English, making interactions smooth and pleasant for international visitors.
The positive atmosphere created by the team significantly enhances the overall guest experience with several reviewers mentioning the consistent friendliness and efficiency of the employees throughout their stay. The staff's genuine hospitality and service-minded attitude contribute to a feeling of being well-cared for, from check-in to check-out.
In summary, the staff at 'Best Western Citadelle' is a standout feature of the hotel, ensuring that guests feel welcome, supported and satisfied during their stay.
Wi-Fi
However, several guests faced issues, indicating significant variability in quality. Many reviews mention that Wi-Fi was unreliable, occasionally dropping out with some stating it was almost non-existent or did not work properly at all. There are concerns about poor signal and slow speeds and some visitors noted that there was no phone network in the rooms. Overall, while some guests had a positive experience with the internet connectivity, others found the Wi-Fi service to be quite lacking.
Parking
However, the majority emphasized the limited and somewhat complicated parking situation. The parking spaces available at the hotel are very few (approximately six), often requiring advance reservations. When full, guests must resort to alternative options, sometimes as far as ten to fifteen minutes away or incur additional fees for street and public parking. The proximity of public parking, which can be free or paid, was highlighted, albeit with some concerns about safety and inconvenience. Reviews pointed out that parking within the hotel courtyard is tight, expensive and must be pre-booked.
Overall, while the convenience and security of the available parking spaces are appreciated, potential guests are advised to book in advance due to the limited availability and consider additional costs for street and public parking.
EV charging stations
Family
The hotel's atmosphere is welcoming and very child-friendly, making it a great base for family travel. Activities such as foosball in the basement add an extra layer of fun for the kids, keeping them entertained throughout their stay.
Accommodations include spacious rooms that are stroller-friendly, making it convenient for families to move around. The availability of large, comfortable rooms ensures that even a family of four can find sufficient space, though some feedback suggests the comfort level could be improved for larger groups.
Breakfast caters well to families, providing a good start to the day for both kids and adults. The staff at Best Western Citadelle receive high praise for their exceptional service and welcoming demeanor, enhancing the overall family experience.
The hotel's well-maintained, well-located setting further amplifies its appeal, contributing to a pleasant and hassle-free family stay. Overall, it is a solid choice for families looking for a short, comfortable getaway.
3 Star
However, a few guests feel that the hotel does not always live up to the claimed three-star standard. Some express that it is a bit below the expected category, suggesting that the facilities and service do not always correspond with the typical three-star rating. Despite this, for many, the hotel remains a well-priced option that provides the expected comfort and amenities of an establishment in its category.
Business
Frequent business travelers find the hotel's facilities well-assisted and convenient for short business stays. The business amenities provided are suitable for hosting events and meetings and the conference room usage has received positive feedback. Despite a few drawbacks, such as an awkward lobby workspace, the overall setup is deemed business traveler friendly.
Accessible
The hotel features an assisted design including the presence of an elevator accessible for ease of movement, a user-friendly facility layout and open leisure spaces for guest comfort. The right location supports the needs of guests with limited mobility and includes amenities like a ramp for wheelchairs to ensure accessibility for all.
However, some areas could benefit from improvement. Certain rooms may lack coziness due to their design and while there are accessible parking spaces, the high parking rates can be a concern for some guests. Additionally, the absence of an elevator on the street side may pose a challenge for some visitors. Overall, Best Western Citadelle is seen as a mostly accessible hotel, well-suited for guests with disabilities, though it is recommended that those planning a stay clarify specific accessibility needs in advance.
Historic
The building itself is a testament to the past, featuring decor that harmonizes with its historical setting. Guests can appreciate the traditional Franche-Comté architectural style, characterized by Besançon stone-like designs, beautiful vaulting and massive fireplaces. The ambiance is further enhanced by Gothic-style elements and historically themed decorations, creating an immersive experience.
Staying at this hotel means being enveloped in the old-world charm and history of the historic walls and traditional styles. Each room and space within the hotel maintains a connection to the past, from the vaulted rooms to the electric lines on the ceiling, offering a taste of historical reenactment. The hotel's dedication to preserving the historical past makes it a standout, promising a memorable stay for those who appreciate heritage and history.
Dog Friendly
No, Best Western Citadelle doesn't have any pool.
No, a spa isn't available at Best Western Citadelle.
No, Best Western Citadelle doesn't allow dogs.
Yes, parking facilities are available at Best Western Citadelle.
No, Best Western Citadelle doesn't have a gym.
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