Hotel Serra Negra
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Summary of reviewsHotel Serra Negra enjoys a favorable reputation, particularly for its convenient location. Situated near the highway and close to essential amenities like supermarkets and pharmacies, it is an ideal choice for travelers. Many guests appreciate the balance between cost-effectiveness and the quality of accommodations, which are described as cozy, clean, and spacious. The ample parking facilities and friendly, attentive staff significantly enhance the overall experience.
Guests particularly commend the breakfast offerings at Hotel Serra Negra. The variety and taste of the breakfast items, including regional specialties like coffee and cheese bread, are frequently praised, earning high marks as a standout feature of the hotel. While there are suggestions for even more variety, the breakfast generally exceeds expectations.
Rooms receive mixed reviews. Although many guests highlight the spaciousness and comfort of the accommodations, there are concerns about cleanliness and maintenance. Issues such as unpleasant odors, mold, and outdated bathrooms detract from some guests' experiences. Nonetheless, the comfortable beds and efficient air conditioning are appreciated, with room services supporting a satisfactory stay.
Cleanliness across the hotel garners mixed feedback. While some guests praise the hotel's clean and organized environment, others point out maintenance issues in rooms, specifically bathrooms. Despite these discrepancies, the diligent staff are often noted for their positive contribution to the hotel's atmosphere.
The hotel staff are frequently celebrated for their exceptional service, characterized by professionalism and warmth. The team's attentiveness and willingness to go above and beyond for guests contribute significantly to the hotel's welcoming atmosphere.
Internet connectivity, however, proves to be a recurring challenge, with guests citing unreliable and slow Wi-Fi, particularly in the guest rooms. This inconsistency could be a concern for those requiring steady internet access.
Parking facilities at Hotel Serra Negra are commendable, offering secure and spacious options with convenient access to the hotel. Although larger vehicles may find the entrance slightly challenging, the parking experience generally meets guest needs well.
Overall, while Hotel Serra Negra has areas for improvement in room maintenance and internet connectivity, the positive aspects of its location, breakfast, and staff service strongly contribute to its appeal.
Categories
Guests particularly commend the breakfast offerings at Hotel Serra Negra. The variety and taste of the breakfast items, including regional specialties like coffee and cheese bread, are frequently praised, earning high marks as a standout feature of the hotel. While there are suggestions for even more variety, the breakfast generally exceeds expectations.
Rooms receive mixed reviews. Although many guests highlight the spaciousness and comfort of the accommodations, there are concerns about cleanliness and maintenance. Issues such as unpleasant odors, mold, and outdated bathrooms detract from some guests' experiences. Nonetheless, the comfortable beds and efficient air conditioning are appreciated, with room services supporting a satisfactory stay.
Cleanliness across the hotel garners mixed feedback. While some guests praise the hotel's clean and organized environment, others point out maintenance issues in rooms, specifically bathrooms. Despite these discrepancies, the diligent staff are often noted for their positive contribution to the hotel's atmosphere.
The hotel staff are frequently celebrated for their exceptional service, characterized by professionalism and warmth. The team's attentiveness and willingness to go above and beyond for guests contribute significantly to the hotel's welcoming atmosphere.
Internet connectivity, however, proves to be a recurring challenge, with guests citing unreliable and slow Wi-Fi, particularly in the guest rooms. This inconsistency could be a concern for those requiring steady internet access.
Parking facilities at Hotel Serra Negra are commendable, offering secure and spacious options with convenient access to the hotel. Although larger vehicles may find the entrance slightly challenging, the parking experience generally meets guest needs well.
Overall, while Hotel Serra Negra has areas for improvement in room maintenance and internet connectivity, the positive aspects of its location, breakfast, and staff service strongly contribute to its appeal.
Hotel with Parking
Hotel Serra Negra offers free private parking and barbecue facilities. The staff are always pleasant.
Family Friendly Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
Hotel Serra Negra receives positive remarks from guests regarding its convenient location. It is ideally situated close to the highway, making it an excellent choice for travelers on the road or those who need ready access to the city. The surroundings are enriched with essential amenities like supermarkets and pharmacies, adding to the hotel's appeal for convenience.
Guests highlight the advantageous combination of location and cost-effectiveness, noting that the hotel provides a great value proposition. The accommodations are described as cozy, with clean and spacious rooms, while guests appreciate the friendly and attentive staff. The breakfast offerings receive considerable praise for their variety and taste.
Parking at the hotel is ample, facilitating ease for those traveling by car. Although some guests note potential noise due to the hotel's proximity to the highway, this point is dwarfed by the overall satisfaction with the location and facilities offered. Though the infrastructure in some rooms could be improved, the hotel’s location, combined with good breakfast options and service, continues to earn positive reviews.
Hotel Serra Negra is frequently praised for its breakfast offerings, making it a notable highlight for guests. The majority of reviews commend the breakfast as excellent, very good, or great, with many noting the variety of options available. Guests appreciate the hearty and varied selections, which include flavorsome items like coffee and cheese bread, typical of the Minas Gerais region. The breakfast is described as well-served, abundant, and very tasty, with numerous options to satisfy different palates. While most guests find the breakfast impressive, a few suggest adding more variety to enhance the experience further. Despite these minor suggestions, the breakfast generally meets and often exceeds expectations, contributing to an overall positive impression of the hotel's amenities.
Hotel Serra Negra's rooms offer a mixed experience for guests. On a positive note, several guests appreciate the spacious and comfortable accommodations, highlighting features like large beds, soft pillows, and airy balconies. The air conditioning is often commended for functioning perfectly, and the overall comfort of the rooms is a recurring theme. However, many reviews point out issues that detract from the experience. Several guests noticed unpleasant odors, ranging from cigarette smells to sewage, and the cleanliness of the rooms is frequently criticized, with some mentioning mold and dust buildup. The bathrooms often receive negative feedback for being small, outdated, and poorly maintained, with some noting issues like weak showers, cramped spaces, and insufficient cleanliness. Room maintenance and attention to detail, such as the lack of blackout curtains and broken amenities, are also areas of concern. Despite these drawbacks, some guests find satisfaction in the satisfactory room services, basic yet decent breakfast, and available parking facilities.
Hotel Serra Negra seems to offer mixed experiences when it comes to bed comfort. Several guests noted that the beds were very comfortable, contributing positively to their stay. However, some reviews highlighted issues with bed size and mattress quality. There are mentions of beds being too small, with some suggesting they are less than 1.80 meters, and mattresses are described as too soft or worn-out. Noise from the beds and general discomfort due to the softness of the mattresses were also pointed out. Although there are positive remarks about comfort, improvements in mattress firmness and bed size consistency could enhance the sleeping experience for guests.
Hotel Serra Negra receives mixed reviews regarding its cleanliness, with a notable divergence in guest experiences. On the positive side, several guests appreciate the clean and organized atmosphere of the hotel, highlighting the rooms as very clean and the overall cleaning as excellent. In addition, the hotel provides good facilities with attentive staff and offers a satisfying breakfast for guests.
However, there are considerable concerns that need attention. Some guests report a decline in room maintenance, describing issues with mold, rust, and outdated interiors. The bathrooms frequently came under scrutiny, with mentions of dirt and flies, broken thresholds, and a problematic shower setup, which detracts from the overall experience. Certain rooms were criticized for a strong disinfectant smell or the presence of spider webs, leading to disappointment among visitors. Clearly, improvements in specific areas of cleanliness and maintenance could enhance guest satisfaction.
Hotel Serra Negra boasts an exceptional staff known for their professionalism and warmth. Guest reviews consistently highlight the team's impeccable service and hospitality, noting their polite and attentive nature. It's clear that both the reception and general hotel staff excel in providing friendly and accommodating experiences, with several mentions of standout individuals who go above and beyond to assist guests with various needs. The staff's consistent courtesy and willingness to help create a welcoming atmosphere that enhances the overall guest experience. Whether it's addressing a technical issue or simply ensuring a pleasant stay, the dedication of Hotel Serra Negra's team plays a pivotal role in the positive impressions left on visitors.
While the charming ambiance and overall atmosphere of Hotel Serra Negra are inviting, guests may face challenges with the internet connectivity during their stay. Numerous reviews highlight that the Wi-Fi is not stable, often resulting in a slow and unreliable connection. Particularly noticeable is the inconsistent signal within guest rooms, with mentions of difficulties in maintaining a connection, especially during nighttime hours. Unfortunately, some guests reported experiencing flickering or failure of the Wi-Fi signal throughout their visit. Those who require steady internet access might find these issues problematic.
Hotel Serra Negra offers guests a commendable parking experience characterized by spacious and secure facilities. The parking area is largely covered, providing additional protection for vehicles. Many guests have described the parking as safe, with convenient direct access to the hotel, which adds to its appeal. However, there are mentions of a challenging entrance for larger vehicles like pickup trucks due to the narrow approach, which may require careful maneuvering. Overall, the ample parking options contribute positively to the hotel experience, aligning well with the guests' needs and convenience.
Location Show Map
Location
Guests highlight the advantageous combination of location and cost-effectiveness, noting that the hotel provides a great value proposition. The accommodations are described as cozy, with clean and spacious rooms, while guests appreciate the friendly and attentive staff. The breakfast offerings receive considerable praise for their variety and taste.
Parking at the hotel is ample, facilitating ease for those traveling by car. Although some guests note potential noise due to the hotel's proximity to the highway, this point is dwarfed by the overall satisfaction with the location and facilities offered. Though the infrastructure in some rooms could be improved, the hotel’s location, combined with good breakfast options and service, continues to earn positive reviews.
Breakfast
Rooms
Beds
Cleanliness
However, there are considerable concerns that need attention. Some guests report a decline in room maintenance, describing issues with mold, rust, and outdated interiors. The bathrooms frequently came under scrutiny, with mentions of dirt and flies, broken thresholds, and a problematic shower setup, which detracts from the overall experience. Certain rooms were criticized for a strong disinfectant smell or the presence of spider webs, leading to disappointment among visitors. Clearly, improvements in specific areas of cleanliness and maintenance could enhance guest satisfaction.
Staff
Wi-Fi
Parking
No, Hotel Serra Negra doesn't have any pool.
No, a spa isn't available at Hotel Serra Negra.
No, Hotel Serra Negra doesn't allow dogs.
Yes, parking facilities are available at Hotel Serra Negra.
Yes, Hotel Serra Negra has a gym.
Location Show Map
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