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Moon Hostel Bio

Bilbao , Luzarra, 7 (Show on Map)

6.6

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsMoon Hostel Bio offers a compelling option for travelers visiting Bilbao, largely due to its central location and exceptional staff service. Nestled in the Deusto neighborhood, it provides easy access to public transport, notable attractions like the Guggenheim Museum, and lively local bars and restaurants, making it a practical base for exploring the city.

Guest experiences with the hostel are notably positive when it comes to the warm and helpful reception staff. Receptionists like Eva and Natalia, as well as Mikel, are frequently praised for their professionalism and amiability, ensuring a welcoming atmosphere from check-in onwards. This personalized service, combined with helpful city recommendations and flexible check-in arrangements, greatly enriches the guest experience.

Room reviews are mixed, with guests appreciating the availability of private bathrooms and practical bedding, though space is limited and some rooms can feel cramped. Cleanliness is inconsistent; while sheets and towels often meet expectations, some areas require improvement. Common areas invited by the pandemic may vary in accessibility, but when available, they add to the comfort of the stay.

Free Wi-Fi is another area of mixed feedback, functioning well in common areas but posing challenges in-room. While some guests report satisfactory connectivity, others struggle with unreliable service.

Lastly, the hostel's bedding draws mixed reviews. Although some guests find it comfortable, there are frequent mentions of worn mattresses and less-than-ideal pillows, suggesting a need for updates to enhance comfort levels.

Overall, Moon Hostel Bio stands out for its convenient location, friendly staff, and affordability. While there are areas for improvement, particularly in cleanliness, room space, and bedding, the hostel remains a good choice for those seeking a budget-friendly stay with easy city access and welcoming service.
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Cheap Hostel

This hostel offers budget-friendly accommodation. It provides a social atmosphere and basic amenities suitable for budget travelers.

Room Types

Single Bed in 6-Bed Dormitory Room This bright, heated dormitory room features vibrant décor and bunk beds, free individual lockers and a shared en-suite bathroom. Towels and blankets can be rented for a small fee.

Double Room with Private Bathroom This private heated room features 1 double bed and a private bathroom.

Double Room with Bunk Beds and Private Bathroom This private heated room features 2 bunk beds and a private bathroom.

Triple Room with Private Bathroom This private heated room features 3 bunk beds and a private bathroom.

Quadruple Room with Private Bathroom This private heated room features 4 bunk beds and a private bathroom.

Single Room with bunk beds and Private Bathroom The single room provides a wardrobe, parquet floors, as well as a private bathroom featuring a shower. The single room offers heating. The unit offers 1 bed.

Family Room with Private Bathroom The family room features a wardrobe, parquet floors, as well as a private bathroom boasting a shower. The family room provides heating. The unit has 3 beds.

Family Room with Private Bathroom The family room includes a private bathroom fitted with a shower. The unit has 5 beds.

About Moon Hostel Bio

License: BBI00011

Guest Reviews

6.6

Rated

Location

Moon Hostel Bio enjoys a notably central location in Bilbao, making it an excellent choice for travelers eager to explore the city. Nestled in the Deusto neighborhood, the hostel boasts proximity to metro and bus stops, ensuring easy access throughout the city. Guests appreciate its strategic location, allowing for a walkable distance to the Guggenheim Museum, the vibrant city center, and San Mamés Stadium. Despite a lively street atmosphere with bustling bars and restaurants, the area remains well-connected and offers a peaceful retreat for visitors. For those seeking value, the pricing aligns well with the convenience of the location, making Moon Hostel Bio a practical base for city exploration. Supermarkets, public transport, and key attractions are only a short walk away, enriching the overall travel experience.

Rooms

Moon Hostel Bio offers a range of room options, but guest reviews frequently highlight the limited space within the rooms. Many visitors describe the accommodations as very small or cramped, particularly for larger groups, with some rooms having six bunk beds tightly arranged. Despite the space constraints, the rooms often come with private bathrooms, which guests appreciate for the privacy they provide.

Cleanliness appears to be inconsistent, with various mentions of clean rooms and private bathrooms contrasted by reports of dirty conditions and unpleasant odors in some areas. Bedding, towels, and toiletries generally receive positive feedback for their quality, though mattresses are often deemed uncomfortable, hindering a good night's rest.

The absence of air conditioning and adequate ventilation results in rooms occasionally feeling too hot, further adding to the discomfort. Some rooms feature small terraces or windows overlooking interior courtyards, providing a small respite from the otherwise enclosed spaces.

While noise from other guests and local nightlife is a common issue due to poor sound insulation, the hostel compensates with spacious common areas and friendly staff, when accessible. Due to the pandemic, these areas might vary in availability.

Despite these challenges, the private setting and convenient bathroom facilities offer some level of comfort, though travelers seeking more spacious and quiet accommodations may need to temper their expectations.

Beds

Moon Hostel Bio offers mixed experiences when it comes to the comfort of its beds. Several guests find the beds quite comfortable, surprisingly so for a hostel setting. However, many highlight significant issues with the mattresses, noting they are often old, springy, and provide little support, which can lead to back discomfort. There is also frequent mention of the pillows being less than ideal, sometimes described as extremely thin or uncomfortable. The beds are often described as basic, with bunk beds that are noisy and sometimes prone to sagging. Cleanliness is also a recurring concern, with feedback pointing to dirty sheets and stained mattresses. While there are positive aspects, such as having private rooms with necessary amenities and friendly staff, the overall consensus suggests the hostel could benefit from updating its bedding facilities to enhance guest comfort.

Cleanliness

Moon Hostel Bio offers travelers a mixed experience when it comes to cleanliness. On the positive side, guests have praised the hostel for clean sheets and towels, a feature that adds a touch of luxury to their stay. Some visitors found the bathrooms exceptionally clean, highlighting the satisfactory upkeep of facilities on occasion. The bedding in dormitories was often noted to be clean and practical, providing a comfortable place to rest.

However, the reviews also reveal significant areas for improvement. The cleanliness of the rooms and communal areas often fell short, with many reports of dirt, hair, and unpleasant smells persisting throughout the premises. Complaints of stained sheets and towels, as well as minimally cleaned bathrooms, were frequent among guests. The presence of mold, dust, and other unclean surfaces further detracted from the overall experience. Most notably, areas such as shared kitchens and common rooms were described as dirty and unequipped.

To sum up, Moon Hostel Bio offers moments of cleanliness, particularly concerning bedding and towels, but generally struggles with maintaining a high standard of hygiene across all its facilities. This inconsistency leads to varied experiences, leaving room for significant improvement in housekeeping practices.

Staff

Moon Hostel Bio has garnered a positive reputation largely due to its exceptional staff, whose remarkable friendliness and helpfulness are frequently highlighted in guest reviews. The reception staff consistently make an immediate and warm impression, creating an inviting atmosphere upon arrival. Receptionists such as Eva and Natalia have been particularly praised for their amiable demeanor and willingness to address guest concerns, while others like Mikel, the young man at the reception, received commendations for their professionalism and attentiveness.

Guests consistently mention the ease and flexibility during check-in, with staff often accommodating early arrivals and allowing guests to use common areas before official check-in times. The reception staff's ability to provide detailed explanations, resolve issues swiftly, and offer insightful recommendations about the city contribute significantly to the overall experience.

Despite some initial confusion caused by late reservation details, the staff demonstrate a commitment to resolving problems efficiently and satisfactorily. While some noted periods of low visibility of staff, the overall impression is one of dedicated service with attentiveness to guests’ needs. This commitment is complemented by the service, location, and amenities, such as free tea and coffee, which contribute to a pleasant and affordable stay at Moon Hostel Bio.

Wi-Fi

Travelers considering a stay at Moon Hostel Bio should be aware of the mixed feedback regarding its Wi-Fi service. Many guests noted that Wi-Fi is available in common areas, and some even reported good connectivity in the hallways. However, when it comes to in-room access, several guests experienced challenges, citing poor connectivity and unreliable service. Consistent Wi-Fi access seems to be an issue, with some guests needing to move to communal spaces to get online. While a few had positive experiences outside their rooms, prospective visitors should be prepared for variability in Wi-Fi strength during their stay.

No, Moon Hostel Bio doesn't have any pool.

No, a spa isn't available at Moon Hostel Bio.

No, Moon Hostel Bio doesn't allow dogs.

No, parking facilities aren't available at Moon Hostel Bio.

No, Moon Hostel Bio doesn't have a gym.

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