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Summary of reviewsHilton Garden Inn Birmingham Brindley Place is a top choice for visitors looking to explore Birmingham, offering clean and comfortable accommodations in an ideal location. The hotel's proximity to key attractions such as the Utilita Arena, Symphony Hall and the ICC, as well as the vibrant surrounding area filled with bars, restaurants and shopping destinations like the Bullring, makes it perfect for both leisure and business travelers. Additionally, excellent transport links enhance its convenience.
The breakfast at Hilton Garden Inn is frequently praised for its wide variety and quality. Guests enjoyed an extensive range of options from cold buffets to freshly cooked items like poached eggs, omelettes and DIY waffles, making it a highlight of their stay. Though occasional logistical issues were noted, the overall sentiment remained positive due to the friendly staff and excellent food quality.
For dinner, the hotel provides generally good dining experiences with a well-priced selection of freshly cooked meals. Fish and chips, lamb shank and burgers were particularly praised. Although some guests found the restaurant pricey and faced slow or spotty service, the comfortable atmosphere and quality food received commendation.
Rooms at the hotel are described as clean, spacious and comfortable, featuring modern design elements and good facilities. Guests appreciate the clean beds, ample storage and great views from some rooms. However, minor issues like warm temperatures due to air conditioning problems and occasional noise were noted.
The hotel maintains high standards of cleanliness with guests frequently highlighting the spotless condition of public areas and rooms. The staff are consistently praised for their friendliness, helpfulness and professionalism, significantly contributing to the positive guest experience.
WiFi service is generally reliable, though some guests faced connectivity issues. The gym is well-equipped and meets basic fitness needs despite being on the smaller side. Parking receives mixed feedback; while convenient, it is often described as cramped and expensive.
Families find the hotel convenient, thanks to its central location and family-friendly atmosphere, though family rooms could use some updates. The strategic location near nightlife hotspots makes it ideal for those seeking Birmingham's vibrant night scene, despite minor drawbacks like the hotel's own bar area closing early.
Overall, Hilton Garden Inn Birmingham Brindley Place delivers a satisfying stay with its excellent location, friendly staff, clean and comfortable rooms and good dining options. Improving on minor issues would further enhance guest satisfaction. Show more
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Hotel Taking Steps Towards Sustainability
This hotel uses 100% renewable energy, has removed single-use plastics from meeting rooms, and provides refillable toiletries. They participate in a scheme to plant trees for rented umbrellas and offer Carbon Neutral Meetings & Events supporting local environmental projects.
Family Friendly Hotel
Hilton Garden Inn Birmingham Brindley Place offers family-friendly accommodations in a central location. The hotel provides easy access to Brindley Place's attractions and dining.
Dog Friendly Hotel
This hotel welcomes pets and provides comfortable rooms and amenities. It is well-situated in Brindley Place, offering easy access to pet-friendly walks along the canals.
Hotel near Nightlife Spots
Located in Brindleyplace, this hotel is surrounded by bars and restaurants with a canalside atmosphere. Brindleyplace is known for its vibrant nightlife and dining scene.
Business Hotel
Hilton Garden Inn offers comfortable accommodations and essential business amenities, including meeting spaces and free Wi-Fi. Its location in Brindley Place provides convenient access to corporate offices and attractions. The hotel ensures a productive stay with its reliable services and facilities.
Accessible Hotel
Hilton Garden Inn Birmingham Brindley Place offers disabled rooms not far from the lifts, with spacious interiors. There are wide, wheelchair-friendly lifts and the main reception area is open and spacious. The hotel has accessible features and offers a dedicated pet experience.
Hotel near Golf Courses
Hotel with Parking
Hotel with Gym
Room Types
Queen RoomThis room has a queen bed.
A 42-inch LCD TV, a mini fridge, a desk and an ergonomic chair are included in this room. A coffee/tea maker, a laptop safe and ironing facilities are available. Complimentary WiFi is included.
Twin RoomThis room has 2 single beds.
A 42-inch LCD TV, a mini fridge, a desk and an ergonomic chair are included in this room. A coffee/tea maker, black-out curtains and ironing facilities are available. Complimentary WiFi is included.
Queen Room - Mobility AccessThis queen room has a queen-size bed. It offers a roll-in bathroom with a raised toilet, a lowered sink, and an emergency cord.
A 42-inch LCD TV, a mini fridge, a desk and an ergonomic chair are included in this room. A coffee/tea maker, black-out curtains and ironing facilities are available.
King RoomThis room offers a king-size bed.
A 42-inch LCD TV, a mini fridge, a desk and an ergonomic chair are included in this room. A coffee/tea maker, black-out curtains and ironing facilities are available.
Deluxe Queen RoomThis deluxe queen room offers a queen-size bed and black-out curtains.
A 42-inch LCD TV, a mini fridge, a desk and an ergonomic chair are included in this room. Ironing facilities are available.
Queen Room with ViewThis queen room has a queen-size bed.
A 42-inch LCD TV, a mini fridge, a desk and an ergonomic chair are included in this room. A coffee/tea maker, black-out curtains and ironing facilities are available.
Queen Room with extra bedThe unit has 1 bed.
Guest Reviews
8.0
Very Good
Location
Hilton Garden Inn Birmingham Brindley Place is ideally situated for anyone looking to explore the vibrant city of Birmingham. This hotel boasts a prime location that is frequently praised by guests for its proximity to key attractions such as the Utilita Arena, Symphony Hall and the ICC. The central positioning makes it perfect for concert-goers and event attendees, offering just a short walk to these venues.
The surrounding area is bustling with a variety of bars, restaurants and entertainment options, all within a few minutes' walk from the hotel. It's also conveniently close to shopping destinations like the Bullring, making it a great base for both leisure and shopping trips. Despite being in the heart of the action, guests have mentioned that the hotel maintains a quiet and peaceful atmosphere, ensuring a restful stay.
Excellent transport links, including nearby tram and bus routes, make it easy to navigate the city. Brindley Place itself adds to the charm with its scenic canals and lively atmosphere, perfect for a leisurely stroll. Whether in Birmingham for business or pleasure, the convenience of having everything within easy reach cannot be overstated.
Overall, Hilton Garden Inn Birmingham Brindley Place provides clean, comfortable accommodations in a fantastic location, making it a top choice for visitors wanting to experience the best of Birmingham's attractions and nightlife.
Breakfast
The breakfast at Hilton Garden Inn Birmingham Brindley Place consistently impresses with its wide variety and quality. Guests frequently highlight the extensive range of options, from self-service cold buffets to freshly cooked items like poached eggs, omelettes and even the option to make your own waffles. Descriptions such as excellent, outstanding and amazing are common with many noting the great value for money and brilliant gluten-free options.
Despite the high praise, some reviews mention occasional logistical issues, such as crowded dining areas, long waits for popular items and a few instances of food being cold or overcooked. Nonetheless, these critiques are overshadowed by the overwhelming focus on the positive aspects, including the friendly and attentive staff, the excellent food quality and the convenience of the self-service setup.
Overall, the breakfast at Hilton Garden Inn Birmingham Brindley Place receives high marks for variety, taste and overall experience, making it a highlight for many visitors.
Dinner
The Hilton Garden Inn Birmingham Brindley Place has received a mix of feedback for its dining options, though several positive aspects stand out. Guests generally appreciated the restaurant, describing it as great with a good selection of well-priced, freshly cooked meals. The bar and restaurant areas were highlighted for being lovely, comfortable and offering a good selection of light snacks and drinks with attentive staff enhancing the experience.
Fish and chips emerged as a particularly praised dish with several guests noting its excellence both for late lunch and supper. Meals such as the lamb shank and polenta also received favorable mentions. Although some guests found the restaurant food pricey, many still considered it tasty and enjoyable with some describing meals as excellent or lovely. The burger in the restaurant was highlighted as one of the best-ever experienced by a guest.
However, there were notable critiques, including slow service, particularly later in the evening and occasions where service was spotty or unimpressive. There were mentions of dishes being overpriced and portions being small. Some guests encountered issues with the temperature and quality of pizzas and a few remarked on unremarkable or poor-quality meals like lamb shank being fatty or a steak not meeting expectations.
The restaurant sometimes faced operational issues, such as closing early or not being open at all, which inconvenienced some guests. Pricing for food and drinks was another point of contention with several guests feeling it was higher than expected.
Overall, the Hilton Garden Inn Birmingham Brindley Place offers a generally positive dining experience with good food and a comfortable atmosphere, though there are areas where service and consistency could be improved to enhance guest satisfaction.
Rooms
The rooms at Hilton Garden Inn Birmingham Brindley Place receive mixed feedback but are consistently praised for their cleanliness. Numerous reviews highlight how spacious and well-organized the rooms are with modern design elements and good facilities including tea and coffee making supplies, toiletries and comfortable beds. Guests appreciate the ample storage space and great views from some rooms. The comfortable and airy rooms contribute positively to many stays.
However, some guests note that the rooms can feel warm, primarily due to problems with the air conditioning. There's also mention of noise issues, both from the road and internal sources like adjacent plant rooms. Bathrooms, while clean, are often described as cramped and in need of updating. Some reviewers point out that rooms could use a refresh to address dated décor, worn carpets and general wear and tear.
Amenities such as mini-fridges and televisions receive mixed reviews with occasional issues like non-functional AC and insufficient supplies noted. Despite these drawbacks, the hotel’s proximity to local attractions, friendly staff and satisfactory breakfast service make it a suitable choice for short stays. Updating and addressing the warmth and noise concerns would greatly improve the overall guest experience.
Beds
Hilton Garden Inn Birmingham Brindley Place offers mixed experiences when it comes to their beds. The reviews reveal a considerable variation in guest comfort levels. Many appreciated the large, comfy beds, describing them as very comfortable and firm but restful. Cleanliness and the overall comfort of the bedding were also noted positively by several guests.
However, other reviews highlighted significant dissatisfaction. A recurring issue was the hardness of the beds with various guests describing them as rock hard, like sleeping on concrete or excessively firm. Noise from creaky, squeaky beds also disrupted some stays, making any movement loud and disturbing. Instances of uncomfortable springs and issues with the mattress firmness further contributed to discomfort for some visitors.
Pillow quality similarly received mixed feedback with some finding them too soft or flat, detracting from a good night's rest. Height issues were mentioned with beds being described as a bit high off the ground.
In summary, while some guests found the beds at Hilton Garden Inn Birmingham Brindley Place adequately comfortable and conducive to a good sleep, a notable number encountered issues ranging from hardness and noise to problematic pillows, leading to a less satisfactory experience.
Cleanliness
Hilton Garden Inn Birmingham Brindley Place consistently impresses with its high standards of cleanliness, making it a preferred choice for travelers seeking a tidy and well-maintained environment. Guests frequently highlight the hotel's spotless conditions, praising everything from the immaculate public areas to the well-cleaned rooms and bathrooms. The rooms themselves are described as clean, comfortable and functional with some noting that they are also spacious and well-facilitated.
Despite a few minor issues, such as occasional reports of dated decor or less-than-ideal lighting in some rooms, the overall sentiment points to the hotel's excellent hygiene standards. Reviewers appreciate the fresh and clean beds, modern facilities and the attentive, thorough cleaning service. The hotel’s staff also seem to maintain the premises in superb condition, contributing to a pleasant and comfortable stay.
In addition to its cleanliness, the hotel's convenient location and comfortable accommodations further enhance its appeal, making it an excellent option for both leisure and business travelers visiting Birmingham.
Staff
The reviews for the Hilton Garden Inn Birmingham Brindley Place overwhelmingly praise the hotel's staff for their friendliness, helpfulness and professionalism. Guests frequently highlighted the warm welcome from the reception team, who were described as amazing, lovely and exceptionally efficient during check-in and check-out processes. The check-in staff stood out for their exceptional service, often going out of their way to accommodate guests' needs and ensure a comfortable stay.
The bar and breakfast staff also received commendation for their friendliness and attentiveness, although a few reviews mentioned that bar service could sometimes be less welcoming. Housekeeping staff were lauded for their courteous and accommodating nature.
Overall, the hotel's staff are characterized by their consistent politeness, professionalism and readiness to help, significantly contributing to the guests' positive experiences at the hotel.
Wi-Fi
Guests' experiences with the WiFi at Hilton Garden Inn Birmingham Brindley Place are mixed. Many have found the WiFi to be good, fast and easy to use, providing a pleasant stay with reliable internet and browsing features. Some guests reported good connections and satisfactory connectivity overall. However, others faced issues, describing the WiFi as slow, unreliable or erratic with some even experiencing major connectivity problems or no internet access in certain rooms. Despite these inconsistencies, the hotel's WiFi service has generally met the basic requirements for internet use.
Gym
The Hilton Garden Inn Birmingham Brindley Place features a gym that received varied feedback from guests. The fitness facilities are generally described as being in good condition and well-equipped, providing all the essentials needed for a workout. While some noted that the gym is on the smaller side, it is considered decent and functional, especially when not crowded. Guests appreciated that the equipment was in good working order, although some reviews suggested the gym could benefit from more extensive options. Overall, the gym meets the basic fitness needs of travelers.
Parking
Parking at the Hilton Garden Inn Birmingham Brindley Place receives a mixed bag of feedback from guests. On the positive side, many visitors highlight the hotel's great parking facilities and its convenient underground car park. The location and easy access to parking spots, sometimes facilitated through the Just Park app, are frequently appreciated. Additionally, some guests find the nearby parking options satisfactory, noting that there are plenty of spaces right next to the hotel and in the adjacent multi-storey car park.
However, several guests express concerns regarding the narrow and tight parking spaces, which pose challenges, especially for larger vehicles. The car park by the hotel is often described as cramped, making navigation difficult. For those driving SUVs or estate cars, the experience can be particularly frustrating with reports of scraped cars when exiting.
Another common grievance is the high cost of parking with many considering it expensive despite the hotel's central location. Prices mentioned range up to £22 per night, a point that disappoints numerous guests, especially given the lack of discounts or hotel-specific parking rate reductions.
While some visitors commend the reasonable and straightforward parking, others mention the limited availability and unclear signage, which make locating and accessing the parking facilities problematic. Additional comments about the expensive and overcrowded parking spots suggest that improvements in these areas could enhance the overall guest experience considerably.
Family
The Hilton Garden Inn Birmingham Brindley Place offers a mixed experience for families with children. The hotel's central location and proximity to attractions such as the Utilita Arena, just a five-minute walk away, make it a convenient choice for family visits. Guests often highlight the family-friendly atmosphere and attentive staff, particularly noting the excellent service during family events and how staff engage with younger guests.
While the hotel is considered a good place for a comfortable family stay, some aspects fall short. Family rooms, though accessible and generally suitable for families, have been described as basic and in need of an update. Issues like the shower being positioned too close to the toilet and insufficient amenities, such as only one bottle of water for three guests, have been mentioned.
Overall, the Hilton Garden Inn Birmingham Brindley Place presents a welcoming and convenient option for families visiting the area with friendly and attentive service standing out as a highlight, despite some room for improvement in their family accommodations.
Nightlife
The Hilton Garden Inn Birmingham Brindley Place is highly praised for its strategic location, especially for those seeking vibrant nightlife. Guests appreciate the hotel's proximity to an array of bars, restaurants and nightclubs, making it an ideal spot for both socializing and dining. The hotel’s vicinity to the Utilita Arena makes it a convenient choice for concert-goers, while the ease of access to the city center and shopping areas adds to its appeal.
Brindley Place is noted for its lively atmosphere with numerous entertainment options right on the doorstep. Despite some noise issues on weekends due to the bustling nightlife, the location avoids the more rowdy crowds. Easy walking distances to various nightlife hotspots further enhance its attractiveness for visitors looking to enjoy Birmingham's vibrant night scenes.
However, a few guests noted that the hotel's own bar area was somewhat lackluster and closed early, which may slightly detract from the overall evening experience. Nevertheless, the convenience of nearby establishments more than compensates for this minor drawback, making the Hilton Garden Inn a fantastic choice for a night out in Birmingham.
Business
The Hilton Garden Inn Birmingham Brindley Place is noted for being an excellent choice for business travelers due to its convenient location, especially for those working at nearby head offices. Business guests have found it ideal for attending shows and conferences with suitable facilities and proficient staff enhancing the overall experience. The hotel's meeting and conference rooms are highly praised for their usefulness and suitability for professional gatherings.
Guests appreciate the convenience for business meetings and trips, highlighting the great in-room facilities tailored for professional needs. The friendly service adds to the appeal for work-related stays. However, some mention that the price does not always reflect the value concerning services and facilities and the breakfast timing may not be ideal for those on a tight business schedule. Despite these minor drawbacks, the hotel remains a solid choice for business travel, balancing well between work and leisure needs.
Accessible
The Hilton Garden Inn Birmingham Brindley Place garners overall positive reviews for its accessibility features catering to guests with disabilities. The hotel provides accessible rooms which are noted to be very accommodating and suitable for those with mobility issues. Guests appreciate the effort made by the staff to be accommodating and helpful, especially regarding specific needs related to disabilities. Accessibility of the premises, including ramps and paths, ensured ease of movement within the venue.
The parking facilities are highlighted as convenient and easy, although maneuvering in and out could be slightly challenging for larger vehicles. While the wheelchair-friendly features were appreciated, a few noted areas such as wheelchair access from the car park could be improved. Reviews also mention that the accessible bathroom, although functional, appeared somewhat dated with limited space in the shower area.
Overall, the hotel is deemed family-friendly and accessible for disabled guests with useful accessibility features making stays comfortable. Staff assistance during breakfast and other interactions contributed positively to the guests' experience.
Dog Friendly
The Hilton Garden Inn Birmingham Brindley Place receives positive feedback for its dog-friendly policies, providing a welcoming atmosphere for pets and their owners. The hotel's amenities include dog-friendly options and a dog bar, creating a pet-friendly stay for guests. Furthermore, a local dog park is suggested and the area includes recommended pet-friendly activities, highlighted in the welcome pack. Several reviews commend the hotel’s overall pet-friendly atmosphere and good location for dogs, although some express concerns over the pet charges and lack of treats or water for pets. Despite these concerns, dogs are generally welcome, making it a convenient option for pet owners.
No, Hilton Garden Inn Birmingham Brindley Place doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Birmingham Brindley Place.
Yes, Hilton Garden Inn Birmingham Brindley Place welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Birmingham Brindley Place.
Yes, Hilton Garden Inn Birmingham Brindley Place has a gym.