Holiday Inn Express Birmingham - Snow Hill by IHG
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Summary of reviewsThe Holiday Inn Express Birmingham - Snow Hill by IHG, offers a highly convenient and favorable location for both business and leisure travelers. Its proximity to the city center, train stations, shopping areas and important venues like the Utilita Arena and Civil Court Centre is frequently praised by guests. Despite some comments about parking expenses and minor challenges in finding the hotel, its central position contributes significantly to a quieter, more accessible stay, enhanced by the cleanliness and helpful staff.
The breakfast service receives mixed reviews with many guests appreciating the comprehensive selection that caters to varied tastes, including vegan and vegetarian options. However, issues such as overcrowding, cleanliness, food temperature and organization indicate areas needing improvement. Dinner options are generally satisfactory and affordably priced, although the limited menu could benefit from more variety. The popular alternative of external food deliveries addresses this gap for some guests.
Rooms are noted for their spaciousness, comfort and cleanliness. Guests frequently mention the modern amenities, comfortable beds and effective air conditioning. Nonetheless, there are recurring issues with dated décor, maintenance problems and occasional lapses in cleanliness standards. Addressing these concerns could enhance the overall room experience.
Cleanliness across the hotel generally receives positive remarks with many guests noting the meticulous attention from housekeeping. Efforts to maintain clean common areas and rooms are recognized, despite some criticisms about specific issues such as stained carpets and dusty surfaces.
The hotel's staff stands out for their exceptional service with frequent commendations for their friendliness, professionalism and efficiency. The reception and management teams, in particular, receive high praise for their helpful and welcoming demeanor, contributing to a positive stay.
Free WiFi is a valued amenity, described as fast and reliable by most guests, although some report connectivity issues. The gym, while small, is appreciated for its practicality and 24-hour access, despite occasional equipment and cleanliness concerns.
For families, the hotel provides a generally positive experience with spacious rooms and a central location ideal for exploring Birmingham. However, the lack of specific family activities and issues like occasional lift challenges were noted.
Nightlife enthusiasts benefit from the hotel's proximity to Birmingham's vibrant bar and club scene, making it an ideal base for evening entertainment. Some minor inconveniences such as room card issues and noise were reported but do not significantly detract from the hotel's appeal.
Beds receive mixed feedback with many finding them comfortable but others citing issues with sofa beds and mattress quality. Despite this, a significant number of guests are satisfied with the bedding provided.
Overall, Holiday Inn Express Birmingham - Snow Hill lives up to its three-star rating, providing an affordable and functional stay with a prime location, suitable amenities and commendable service, making it a favorable choice for both business and leisure travelers.
Categories
The breakfast service receives mixed reviews with many guests appreciating the comprehensive selection that caters to varied tastes, including vegan and vegetarian options. However, issues such as overcrowding, cleanliness, food temperature and organization indicate areas needing improvement. Dinner options are generally satisfactory and affordably priced, although the limited menu could benefit from more variety. The popular alternative of external food deliveries addresses this gap for some guests.
Rooms are noted for their spaciousness, comfort and cleanliness. Guests frequently mention the modern amenities, comfortable beds and effective air conditioning. Nonetheless, there are recurring issues with dated décor, maintenance problems and occasional lapses in cleanliness standards. Addressing these concerns could enhance the overall room experience.
Cleanliness across the hotel generally receives positive remarks with many guests noting the meticulous attention from housekeeping. Efforts to maintain clean common areas and rooms are recognized, despite some criticisms about specific issues such as stained carpets and dusty surfaces.
The hotel's staff stands out for their exceptional service with frequent commendations for their friendliness, professionalism and efficiency. The reception and management teams, in particular, receive high praise for their helpful and welcoming demeanor, contributing to a positive stay.
Free WiFi is a valued amenity, described as fast and reliable by most guests, although some report connectivity issues. The gym, while small, is appreciated for its practicality and 24-hour access, despite occasional equipment and cleanliness concerns.
For families, the hotel provides a generally positive experience with spacious rooms and a central location ideal for exploring Birmingham. However, the lack of specific family activities and issues like occasional lift challenges were noted.
Nightlife enthusiasts benefit from the hotel's proximity to Birmingham's vibrant bar and club scene, making it an ideal base for evening entertainment. Some minor inconveniences such as room card issues and noise were reported but do not significantly detract from the hotel's appeal.
Beds receive mixed feedback with many finding them comfortable but others citing issues with sofa beds and mattress quality. Despite this, a significant number of guests are satisfied with the bedding provided.
Overall, Holiday Inn Express Birmingham - Snow Hill lives up to its three-star rating, providing an affordable and functional stay with a prime location, suitable amenities and commendable service, making it a favorable choice for both business and leisure travelers.
Hotel Taking Steps Towards Sustainability
Committed to operating in line with IHG Green Engage, this hotel aims to be Carbon Neutral by 2040 and is Planet Mark certified. Initiatives include sourcing 50% of food and beverage locally, using bulk bathroom amenities, eliminating plastic straws, and supporting biodiversity through tree planting.
Family Friendly Hotel
Holiday Inn Express Birmingham - Snow Hill by IHG offers comfortable family rooms and a complimentary breakfast. Its location near Snow Hill Station provides easy access to Birmingham's attractions.
Hotel near Nightlife Spots
Situated near Snow Hill Station, this hotel offers convenient access to the city center and its nightlife. It is a good base for exploring Birmingham's bars and clubs.
Hotel with Gym
Holiday Inn Express Birmingham - Snow Hill by IHG has a fitness center. The hotel offers fitness facilities with convenient access.
3-Star Hotel
Located near Snow Hill station, this hotel provides convenient access to Birmingham's city center. It offers comfortable rooms, complimentary breakfast, and essential amenities for a comfortable stay.
Business Hotel
Accessible Hotel
Guest Reviews
The Holiday Inn Express Birmingham - Snow Hill boasts a highly favorable location that meets various needs, whether for business or leisure. Guests frequently highlight its proximity to the city center, making it particularly convenient for those wishing to explore Birmingham's attractions, shops, restaurants and nightlife, all within easy walking distance. Its central positioning is praised for being an easy walk from train stations, including Snow Hill and New Street and local bus stops, facilitating access to areas such as the Christmas markets, Bullring Shopping Centre, Victoria Square and several business centers.
Moreover, the closeness to parking facilities, albeit sometimes noted as expensive, offers additional convenience for visitors traveling by car. The hotel's location is also described as ideal for those attending events or meetings nearby, given its nearness to venues like the Utilita Arena and the Civil Court Centre.
Despite a few mentions of the location being somewhat tricky to find or slightly outside the absolute city center, the overall consensus is that the hotel's positioning is superb. It affords easy accessibility while remaining tucked away from the hustle and bustle, providing a quieter stay for guests. The importance of cleanliness and helpful staff also complements the favorable reviews, ensuring a pleasant experience aligned with the excellent location.
The breakfast experience at Holiday Inn Express Birmingham – Snow Hill, an IHG Hotel, receives mixed feedback with many guests appreciating key aspects while highlighting room for improvement. On the bright side, the breakfast is often described as good, nice and even fantastic by several guests. They appreciate the decent variety available, including the full English, cereals, croissants and hot and fresh food options. The breakfast being included in the stay is frequently noted as a bonus and the selection generally caters to a wide range of tastes. The availability of vegan and vegetarian options is also a positive point for many.
However, the breakfast experience is marred by some recurring issues. Cleanliness and organization are commonly noted problems with complaints about wet cutlery, dirty tables and food running out with delayed replenishments. The breakfast area tends to get overcrowded, leading to long waits for seats and food, which can make the experience feel rushed and chaotic. Additionally, comments about the food being cold, the lack of variety, particularly for vegetarians and vegans and specific items like hash browns and bacon not meeting expectations, indicate areas for potential improvement.
Overall, while many guests find the breakfast satisfactory and a good start to their day, enhanced management and addressing the specific complaints could significantly elevate the breakfast service.
Holiday Inn Express Birmingham - Snow Hill by IHG, offers a mixed dining experience, particularly for dinner. Guests appreciate that the food is reasonably priced and some have found the dinner to be quite satisfying and a savior after a long day. Certain dishes, such as pizzas, have been highly praised for their taste. However, the overall selection is limited with many finding only pizzas and fries available for the evening meal on numerous occasions. While some guests enjoyed their main meals and found the restaurant location convenient, a more varied and higher quality dinner menu would enhance the dining experience. Delivery service from external restaurants is an alternative, which some guests have utilized with satisfaction.
Upon reviewing guest feedback for the Holiday Inn Express Birmingham - Snow Hill, several consistent themes emerge regarding the quality and condition of the rooms. On the positive side, many guests have highlighted the spaciousness, cleanliness and comfort of the rooms. Phrases like "very clean," "big room," and "comfortable room" are frequently mentioned with appreciative nods to amenities such as the nice showers, good-sized TVs and facilities provided.
The rooms' quiet environment and cozy atmosphere have been well received with numerous comments about their suitability for a restful stay. Those staying in larger rooms often found plenty of space and appreciated features like comfortable beds and sizable bathrooms. The modern aspects of some rooms and effective air conditioning were also noted positively, adding to the overall pleasant experience for many.
However, feedback also reveals some recurring issues. Several guests found the rooms to be dated and in need of renovation, mentioning worn carpets, scuffed walls and outdated decor. Cleanliness was occasionally an issue with certain reviews pointing out dirty carpets, musty smells and instances where rooms were not properly cleaned. Maintenance problems such as broken air conditioning units, leaking taps and drafty windows were also reported, impacting the comfort of some stays.
Overall, while the Holiday Inn Express Birmingham - Snow Hill offers spacious, comfortable and generally clean accommodations with modern amenities, there are areas that require attention and improvement, particularly in terms of maintenance and thorough cleaning.
The beds at Holiday Inn Express Birmingham - Snow Hill receive a mixed bag of reviews. While many guests praise the beds for being very comfortable, comfy and of good size, others encountered issues such as uncomfortable mattresses and small or broken beds. Sofa beds, in particular, seem to incur the most criticism, commonly described as uncomfortable or unfit for use. Some found the standard beds too soft or too hard, mentioning specific issues like feeling the springs or the mattress sinking in the middle. Despite these varied experiences, a significant number of visitors found the beds acceptable or highly satisfactory, contributing to an overall perception of clean, comfy and adequately serviced bedrooms.
Holiday Inn Express Birmingham - Snow Hill by IHG, receives commendations for its commendable level of cleanliness across various areas. The majority of guest reviews highlight the clean and tidy condition of the rooms, which are often described as comfortable and well-maintained. The common areas, including the lobby and hallways, are generally found to be clean, adding to the overall positive impression of the property.
Guests consistently report that their rooms were very clean upon arrival with fresh towels and spotless bathrooms. The meticulous attention to detail by the housekeeping staff is evident in the frequent mentions of exceptional cleanliness and tidy presentations. Many reviewers appreciate the modern and comfortable ambiance of the rooms, as well as the cleanliness of the dining area and silverware.
However, not all feedback is glowing. Some guests note areas needing improvement, such as stained carpets, dusty surfaces and occasionally dirty dining furniture. Instances of room maintenance issues, like broken toilet seats and loose fixtures, are mentioned, along with occasional lapses in housekeeping standards. A few guests report unpleasant smells in their rooms and sticky bathroom floors.
Despite these occasional issues, the hotel’s cleanliness is largely praised, contributing to a comfortable and welcoming stay. The staff's efforts in maintaining a clean environment are frequently recognized, suggesting that with some targeted improvements, the hotel can enhance its overall guest experience.
Holiday Inn Express Birmingham - Snow Hill by IHG, stands out for its exceptional staff who consistently receive high praise from guests. The majority of the feedback highlights the staff’s friendliness, helpfulness and professionalism. Many guests specifically appreciate the warm and welcoming demeanor of the reception and front desk teams. Words such as "fantastic," "amazing," and "excellent" frequently appear in reviews, underscoring the positive experiences visitors have with the hotel's personnel.
Issues are addressed competently by staff and housekeeping efforts are acknowledged as thorough and prompt. Noteworthy mentions include a polite South African gentleman and efficient management, particularly the duty manager Aimée. Guests also commend the staff’s efficient check-in processes and accommodating nature, even in addressing room-specific concerns. The courtesy and attentiveness of the team provide a pleasant stay with management and reception staff going the extra mile to ensure comfort.
While a few reviews mention occasional lapses such as unprofessional conduct or poor service from some staff members, these appear to be exceptions rather than the norm. The vast majority of guests leave with a positive impression, citing outstanding customer service and supportive, approachable staff who contribute to a memorable visit.
Overall, the staff at Holiday Inn Express Birmingham - Snow Hill play a crucial role in enhancing the guest experience, making this hotel a preferable choice for travelers seeking stellar service in the heart of Birmingham.
Guests at the Holiday Inn Express Birmingham - Snow Hill by IHG, have mixed but generally positive experiences with the WiFi service. Many appreciated that WiFi was not only free but also often described as fast and good. Several guests mentioned the WiFi worked well and provided sufficient speed for their needs. However, some guests reported issues with connectivity, describing it as weak, unstable or sketchy at times. Despite these occasional hiccups, the overall sentiment highlights the availability of free and generally reliable WiFi, making it a useful amenity for hotel visitors.
At the Holiday Inn Express Birmingham - Snow Hill, the gym offers a decent and practical facility for fitness enthusiasts. Guests have appreciated the gym for being good and well-equipped with all the basic necessities one might wish for. There is 24-hour access, which adds to its convenience. Despite its small size, the gym is functional and clean, suitable for maintaining a workout routine while traveling. Some guests did mention issues such as some equipment not working, outdated facilities and occasional cleanliness problems. However, overall feedback points to a handy and accessible fitness room that meets the essential requirements for a healthy stay.
Holiday Inn Express Birmingham - Snow Hill by IHG, offers a generally positive experience for families, particularly those needing convenient access to the Children's Hospital. Its central location is ideal for families wanting to explore Birmingham's attractions. Guests appreciated its spacious, clean rooms with some specifically noting that the room sizes were well-suited for family needs and met the requirements of a family of four.
The staff received high praise for being friendly, welcoming and very helpful, contributing to a pleasant stay. The hotel's cleanliness and the provision of fresh towels daily were also noted as positives. However, there were some drawbacks; there are no specific family activities provided by the hotel and a few guests found the family rooms too small or less suitable for a family setup. Issues such as a broken sofa bed and occasional challenges with the lift were mentioned as minor inconveniences. Despite these points, the overall experience was favorable for family travelers, especially due to the central location and ample room sizes.
Holiday Inn Express Birmingham - Snow Hill by IHG, offers guests a highly convenient location for immersing themselves in the city's vibrant nightlife. The hotel is less than a 10-minute walk from a variety of bars and clubs, making it an ideal choice for those looking to experience Birmingham's evening entertainment. It's situated within a short 15-minute walk from the city center's lively bar scene and close to both the clubs and the picturesque canal area, ensuring a range of nightlife options are easily accessible. However, it should be noted that some guests have experienced minor inconveniences, such as room card issues upon returning from a night out and occasional noise from neighboring rooms. Despite these minor drawbacks, the hotel's prime location for nightlife remains a standout feature.
The Holiday Inn Express Birmingham - Snow Hill by IHG, provides an experience that consistently aligns with its three-star rating. Ideal for guests seeking an affordable and functional stay, the hotel is perfectly suited for business trips and those on a budget. Its central location in Birmingham ensures convenience for both business and leisure travelers.
The hotel's amenities and facilities meet the typical standards expected of a three-star establishment. Guests can expect standard conference room facilities, making it a suitable choice for business events.
While the hotel offers good value for money and a comfortable stay, some reviews suggest that the price may not always reflect the quality of the amenities provided. Nonetheless, it is a fit-for-purpose option for travelers who need a straightforward, no-frills accommodation experience.
Overall, the hotel is characterized by its affordability, standard amenities and central location, delivering a competent stay for those who do not have high expectations beyond a typical three-star hotel experience.
Holiday Inn Express Birmingham - Snow Hill by IHG, is well-suited for business travelers. The hotel's prime location is ideal for those needing close proximity to conference halls, offices and central meeting locations. Easy access to train and bus stations adds to the convenience and its budget-friendly rates are a plus for cost-conscious guests.
Rooms are described as comfortable and well-sized, providing everything necessary for short stays. The space is clean and well-lit, contributing to an overall satisfactory experience. Efficiency is seen in services such as check-in with compliments often paid to the helpful and responsive staff, including management.
The hotel excels with its business facilities, featuring impressive conference rooms and a well-equipped business center. The presence of meeting rooms and business conference spaces makes it a reliable option for those attending or hosting corporate events. Additionally, the fast and reliable wifi supports business needs effectively.
Guest reviews highlight the importance of security, as there have been isolated incidents reported, though these appear to be exceptions rather than the rule. Parking is available and reasonably priced, adding to the convenience of staying here.
Overall, Holiday Inn Express Birmingham - Snow Hill stands out for its prime location, solid business amenities, comfortable accommodations and supportive staff, making it a dependable choice for business travelers in Birmingham.
The Holiday Inn Express Birmingham - Snow Hill, an IHG Hotel, receives mixed reviews regarding its accessibility features, but there are several positive notes worth highlighting. The hotel's rooms are reported to be accessible and suitable for wheelchair users, offering good sizes and barrier-free options suitable for disabled guests and families. Guests have praised the friendly staff and clean environment, adding to the overall comfort during their stay. The location is also noted to be good for those with disabilities with nearby parking options available and discounted rates to ease the burden of slightly higher car park prices.
However, some areas for improvement were consistently mentioned. Accessibility could be better, as there were reports of the lift being out of action, forcing guests to take the stairs. This presented a significant challenge, reducing the hotel's overall usability for those with mobility issues. Other concerns included a lack of soap and body wash in the accessible rooms and a slightly noisy environment.
Despite these issues, the main attractions remain easily accessible and the hotel maintains several essential accessibility features that cater well to disabled guests. The staff's friendliness and readiness to assist play an essential role in mitigating some of the accessibility shortfalls, making it a reasonably considerate option for travelers with disabilities.
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Location
Moreover, the closeness to parking facilities, albeit sometimes noted as expensive, offers additional convenience for visitors traveling by car. The hotel's location is also described as ideal for those attending events or meetings nearby, given its nearness to venues like the Utilita Arena and the Civil Court Centre.
Despite a few mentions of the location being somewhat tricky to find or slightly outside the absolute city center, the overall consensus is that the hotel's positioning is superb. It affords easy accessibility while remaining tucked away from the hustle and bustle, providing a quieter stay for guests. The importance of cleanliness and helpful staff also complements the favorable reviews, ensuring a pleasant experience aligned with the excellent location.
Breakfast
However, the breakfast experience is marred by some recurring issues. Cleanliness and organization are commonly noted problems with complaints about wet cutlery, dirty tables and food running out with delayed replenishments. The breakfast area tends to get overcrowded, leading to long waits for seats and food, which can make the experience feel rushed and chaotic. Additionally, comments about the food being cold, the lack of variety, particularly for vegetarians and vegans and specific items like hash browns and bacon not meeting expectations, indicate areas for potential improvement.
Overall, while many guests find the breakfast satisfactory and a good start to their day, enhanced management and addressing the specific complaints could significantly elevate the breakfast service.
Dinner
Rooms
The rooms' quiet environment and cozy atmosphere have been well received with numerous comments about their suitability for a restful stay. Those staying in larger rooms often found plenty of space and appreciated features like comfortable beds and sizable bathrooms. The modern aspects of some rooms and effective air conditioning were also noted positively, adding to the overall pleasant experience for many.
However, feedback also reveals some recurring issues. Several guests found the rooms to be dated and in need of renovation, mentioning worn carpets, scuffed walls and outdated decor. Cleanliness was occasionally an issue with certain reviews pointing out dirty carpets, musty smells and instances where rooms were not properly cleaned. Maintenance problems such as broken air conditioning units, leaking taps and drafty windows were also reported, impacting the comfort of some stays.
Overall, while the Holiday Inn Express Birmingham - Snow Hill offers spacious, comfortable and generally clean accommodations with modern amenities, there are areas that require attention and improvement, particularly in terms of maintenance and thorough cleaning.
Beds
Cleanliness
Guests consistently report that their rooms were very clean upon arrival with fresh towels and spotless bathrooms. The meticulous attention to detail by the housekeeping staff is evident in the frequent mentions of exceptional cleanliness and tidy presentations. Many reviewers appreciate the modern and comfortable ambiance of the rooms, as well as the cleanliness of the dining area and silverware.
However, not all feedback is glowing. Some guests note areas needing improvement, such as stained carpets, dusty surfaces and occasionally dirty dining furniture. Instances of room maintenance issues, like broken toilet seats and loose fixtures, are mentioned, along with occasional lapses in housekeeping standards. A few guests report unpleasant smells in their rooms and sticky bathroom floors.
Despite these occasional issues, the hotel’s cleanliness is largely praised, contributing to a comfortable and welcoming stay. The staff's efforts in maintaining a clean environment are frequently recognized, suggesting that with some targeted improvements, the hotel can enhance its overall guest experience.
Staff
Issues are addressed competently by staff and housekeeping efforts are acknowledged as thorough and prompt. Noteworthy mentions include a polite South African gentleman and efficient management, particularly the duty manager Aimée. Guests also commend the staff’s efficient check-in processes and accommodating nature, even in addressing room-specific concerns. The courtesy and attentiveness of the team provide a pleasant stay with management and reception staff going the extra mile to ensure comfort.
While a few reviews mention occasional lapses such as unprofessional conduct or poor service from some staff members, these appear to be exceptions rather than the norm. The vast majority of guests leave with a positive impression, citing outstanding customer service and supportive, approachable staff who contribute to a memorable visit.
Overall, the staff at Holiday Inn Express Birmingham - Snow Hill play a crucial role in enhancing the guest experience, making this hotel a preferable choice for travelers seeking stellar service in the heart of Birmingham.
Wi-Fi
Gym
Family
The staff received high praise for being friendly, welcoming and very helpful, contributing to a pleasant stay. The hotel's cleanliness and the provision of fresh towels daily were also noted as positives. However, there were some drawbacks; there are no specific family activities provided by the hotel and a few guests found the family rooms too small or less suitable for a family setup. Issues such as a broken sofa bed and occasional challenges with the lift were mentioned as minor inconveniences. Despite these points, the overall experience was favorable for family travelers, especially due to the central location and ample room sizes.
Nightlife
3 Star
The hotel's amenities and facilities meet the typical standards expected of a three-star establishment. Guests can expect standard conference room facilities, making it a suitable choice for business events.
While the hotel offers good value for money and a comfortable stay, some reviews suggest that the price may not always reflect the quality of the amenities provided. Nonetheless, it is a fit-for-purpose option for travelers who need a straightforward, no-frills accommodation experience.
Overall, the hotel is characterized by its affordability, standard amenities and central location, delivering a competent stay for those who do not have high expectations beyond a typical three-star hotel experience.
Business
Rooms are described as comfortable and well-sized, providing everything necessary for short stays. The space is clean and well-lit, contributing to an overall satisfactory experience. Efficiency is seen in services such as check-in with compliments often paid to the helpful and responsive staff, including management.
The hotel excels with its business facilities, featuring impressive conference rooms and a well-equipped business center. The presence of meeting rooms and business conference spaces makes it a reliable option for those attending or hosting corporate events. Additionally, the fast and reliable wifi supports business needs effectively.
Guest reviews highlight the importance of security, as there have been isolated incidents reported, though these appear to be exceptions rather than the rule. Parking is available and reasonably priced, adding to the convenience of staying here.
Overall, Holiday Inn Express Birmingham - Snow Hill stands out for its prime location, solid business amenities, comfortable accommodations and supportive staff, making it a dependable choice for business travelers in Birmingham.
Accessible
However, some areas for improvement were consistently mentioned. Accessibility could be better, as there were reports of the lift being out of action, forcing guests to take the stairs. This presented a significant challenge, reducing the hotel's overall usability for those with mobility issues. Other concerns included a lack of soap and body wash in the accessible rooms and a slightly noisy environment.
Despite these issues, the main attractions remain easily accessible and the hotel maintains several essential accessibility features that cater well to disabled guests. The staff's friendliness and readiness to assist play an essential role in mitigating some of the accessibility shortfalls, making it a reasonably considerate option for travelers with disabilities.
No, Holiday Inn Express Birmingham - Snow Hill by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Birmingham - Snow Hill by IHG.
No, Holiday Inn Express Birmingham - Snow Hill by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Birmingham - Snow Hill by IHG.
Yes, Holiday Inn Express Birmingham - Snow Hill by IHG has a gym.
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