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Summary of reviewsVallée Les Etoiles, nestled in the picturesque Ardennes region, offers a tranquil retreat with stunning views over the Meuse Valley. The strategic hilltop location provides panoramic vistas from the chalets, creating a peaceful atmosphere enhanced by lush greenery and abundant natural beauty. Outdoor enthusiasts will appreciate the abundance of hiking trails and proximity to the river, while families can enjoy ample playgrounds and spacious park layout. Despite its natural seclusion, the park ensures easy access to amenities and nearby attractions like the caves of Han and the city of Dinant.
Guests frequently commend the delightful breakfast service that includes fresh baked goods delivered directly to their chalets, contributing to a relaxed start to the day. The dinner experience, although mixed at times due to availability, generally earns praise for its delicious and affordable meals, both at the restaurant and via delivery service. The pop-up restaurant and on-site snack bar are also valued for their convenience.
The charming wooden chalets, praised for their cleanliness, spaciousness and coziness, provide comfortable accommodations with scenic views. Although some guests noted minor maintenance issues, such as outdated interiors and occasional pests, the overall impression remains positive. The park’s facilities, including children’s playgrounds and a swimming pool, further enhance the stay.
The staff at Vallée Les Etoiles receive high marks for their friendliness, accommodation and helpfulness. Effective communication, good language skills and responsive service contribute significantly to the positive guest experience.
Free Wi-Fi throughout the park is generally good, though some guests experienced connectivity and stability issues. The swimming pool, particularly valued for its heating, is a pleasant feature for families, though there were some concerns about its cleanliness and maintenance during peak times. Parking also presents a mixed experience with availability sometimes limited and challenges due to narrow streets and steep terrain.
Despite some mixed reviews on the comfort of beds with mentions of worn-out mattresses and thin pillows, the overall experience at Vallée Les Etoiles remains largely positive. With its beautiful setting, thoughtful amenities and friendly staff, it stands out as an ideal destination for a peaceful and rejuvenating getaway. Show more
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Vacation Home with Indoor Pool
This holiday park features a heated indoor pool and a dedicated kiddie pool, making it suitable for families. It also includes a sauna and a whirlpool for relaxation.
Dog Friendly Vacation Home
Vacation Home with Swimming Pool
Heated Pool Indoor Pool
Vacation Home with Parking
4-Star Vacation Home
Vacation Home with Heated Pool
Room Types
Two-Bedroom ChaletThis chalet has a fireplace, stovetop and private entrance.
Please note that a mandatory additional final cleaning fee applies of EUR 40 per stay applies to this chalet.
Please note that a mandatory gas/water/electricity surcharge of EUR 11 per day applies to this chalet.
Superior ChaletThis chalet features a fireplace, dining area and seating area.
Please note that a mandatory additional final cleaning fee applies of EUR 50 per stay applies to this chalet.
Please note that a mandatory gas/water/electricity surcharge of EUR 13 per day applies to this chalet.
Three-Bedroom ChaletThis chalet has a dishwasher, stovetop and dining area.
Please note that a mandatory additional final cleaning fee applies of EUR 45 per stay applies to this chalet.
Please note that a mandatory gas/water/electricity surcharge of EUR 12 per day applies to this chalet.
One-Bedroom BungalowBoasting a private entrance, this bungalow also includes 1 living room, 1 separate bedroom and 1 bathroom with a shower. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The bungalow has a coffee machine, a seating area, a dining area as well as a terrace with garden views. The unit has 2 beds.
Three-Bedroom BungalowFeaturing a private entrance, this bungalow also is comprised of 4 living rooms, 3 separate bedrooms and 1 bathroom with a shower. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The bungalow features a coffee machine, a seating area, a dining area as well as a terrace with garden views. The unit offers 5 beds.
Guest Reviews
8.1
Very Good
Location
Nestled in the picturesque Ardennes region, Vallée Les Etoiles offers an idyllic retreat for nature lovers and travelers seeking tranquility. This charming destination boasts a captivating setting with stunning views over the Meuse Valley, providing guests with a soothing ambiance and a sense of peace. The strategic positioning of the park on a hill ensures that visitors are treated to panoramic vistas from their chalets, enhancing the overall holiday vibe.
The surrounding landscape is teeming with lush greenery and abundant natural beauty, making it an excellent base for hikes, walks and outdoor activities. Proximity to the river and numerous hiking trails further solidifies its appeal to outdoor enthusiasts. The tranquil environment and the well-maintained park infrastructure accentuate the relaxing atmosphere, while the dog-friendly policy means guests can enjoy the serene setting alongside their furry companions.
Families will appreciate the ample playgrounds and spacious layout, allowing children to explore and play freely. Nearby attractions such as the caves of Han and the city of Dinant offer diverse options for day trips, making it a versatile destination for various interests. Despite its natural seclusion, the park provides easy access to amenities, ensuring a comfortable stay. In essence, Vallée Les Etoiles stands out for its harmonious blend of beautiful surroundings, thoughtful amenities and a serene environment, making it an ideal spot for a peaceful and rejuvenating getaway.
Breakfast
Vallée Les Etoiles offers a delightful start to the day with its breakfast offerings. Guests have particularly enjoyed the delicious and freshly prepared breakfasts, which include a variety of sandwiches, rolls and pastries. One of the highlights is the convenient delivery service, where breakfast is brought directly to the cottages or chalets, ensuring a relaxed and hassle-free morning. The fresh bread and pastries delivery has been highly appreciated, adding to the overall excellent breakfast experience. The service has received commendation for its reliability and quality, contributing positively to the guests' stay.
Dinner
Vallée Les Etoiles offers a noteworthy dining experience, despite some mixed reviews concerning availability and options. Guests frequently praised the delicious food and affordable, high-quality meals both in the restaurant and through the delivery service directly to their chalets. Many complimented the ample and well-prepared meals, highlighting the convenience and excellence of the catered options, which is particularly handy for families with young children.
There were mentions of a pop-up restaurant, valued for its nice ambiance and an on-site snack bar, appreciated for its convenience. However, it seems there were periods when the main restaurant was closed, which led to a lack of dining choices for some guests. This was compounded by reports of insufficient communication regarding the restaurant's operational status.
Notwithstanding these setbacks, guests who experienced the restaurant when it was operational found the service commendable and the menu diverse and appetizing. Combined with the kindness and availability of the staff, the overall dining encounters were positively memorable for many guests.
Rooms
Nestled in the heart of the Maas Valley, Vallée Les Etoiles offers charming wooden chalets that are perfect for a tranquil getaway. The accommodations are clean, spacious and designed with a cozy atmosphere in mind. Guests frequently praise the beautiful and well-maintained grounds, highlighting the scenic views and peaceful surroundings as major perks of their stay. The chalets themselves are well-furnished and equipped with everything needed for a comfortable visit, including dishware and amenities that cater well to families and groups.
Despite a few maintenance issues such as outdated interiors, occasional ant sightings and some appliances malfunctioning, the overall impression remains positive due to the warmth and functionality of the cottages. The interior design, often described as cozy and functional, meets most needs although minor renovations could enhance the comfort of the visitors further.
The park’s facilities add to its appeal with various children's playgrounds, a swimming pool and well-positioned chalets that offer both privacy and lovely views. The bungalows are generally deemed clean and neat, providing a pleasant setting whether for a brief stay or a longer vacation. Additionally, many appreciate the ample sleeping accommodations and overall comfort provided by these lodgings.
While there are occasional inconveniences such as early morning brightness due to small curtains or slight stuffiness on hot days, the experience tends to remain positive. The cottages boast a rustic charm that aligns well with the natural surroundings, making Vallée Les Etoiles a cozy retreat for travelers seeking both relaxation and a touch of the outdoors.
Beds
The beds at Vallée Les Etoiles garner a mixed reception from guests. Many highlight the comfort of the beds, referring to the bedding as top-notch with phrases like "good beds" and noting instances of enjoyable sleep. Some guests appreciated the extra effort of having bed sheets ready upon arrival and enclosed in plastic bags, ensuring a clean feeling. Comfortable mattresses were also mentioned positively.
However, there are numerous complaints regarding the state and comfort of the beds. Reviews often describe the mattresses as too soft, worn-out and in need of replacement. Some guests experienced significant discomfort, citing back pain and restless nights due to the condition of the mattresses. Pillows also came under scrutiny, frequently described as very thin and old, needing an upgrade. Additionally, many guests indicated that the overall bedding setup could benefit from significant renovation with some expressing dissatisfaction with the cleanliness and quality of the linens provided.
Despite the occasional positive feedback on the bedding comfort, it is evident that consistent improvements and replacements are necessary to enhance the sleeping experience for all guests.
Cleanliness
Vallée Les Etoiles receives mixed reviews regarding cleanliness from its guests. Many appreciate the cleanliness and maintenance of the chalets with comments highlighting the neat and clean cabins, as well as the clean bed sets and well-kept grounds. Several guests found the surroundings tranquil and beautifully maintained, adding to the overall pleasant experience.
On the other hand, some visitors noted areas for improvement in cleanliness, pointing out dusty interiors, musty smells and unclean kitchen appliances. Certain amenities, such as the swimming pool and indoor play area, were called out for being unhygienic at times. Specific complaints included mold, spider webs and pest droppings in some accommodations. The general sentiment suggests that while the chalets and the surrounding estate are largely clean and well-looked-after, there is room for improvement in maintaining consistent hygiene standards, especially in less immediately visible areas.
Staff
The reviews for 'Vallée Les Etoiles' reflect highly on the quality of the staff and their impeccable service. Guests consistently praise the team for being exceptionally friendly, accommodating and helpful. The reception staff is noted for their welcoming demeanor and effective communication, though there is a mention that email communication could sometimes be clearer. The staff, described as pleasant and attentive, are recognized for their responsiveness and ability to address issues promptly. The brewery staff received special commendation for their adorability and enthusiasm.
Language skills are highlighted as a strength with Dutch being widely spoken and good English proficiency among the staff, making interactions smooth for international visitors. While there were some minor mentions of communication issues, the overall impression is that the staff is dedicated to providing a positive and warm experience for guests, including a hospitable welcome and helpful service throughout their stay. The team's ability to manage guests’ needs efficiently, from check-in to handling special requests, underscores the excellent service framework at 'Vallée Les Etoiles'.
In summary, the hotel is lauded for its friendly and supportive staff who contribute significantly to an enjoyable stay, making guests feel well cared for and at home.
Wi-Fi
Vallée Les Etoiles offers free Wi-Fi throughout the park and it is generally described as good with fast speeds noted by several visitors. The Wi-Fi signal is available in the cottages and for some guests, it was sufficient for the whole family's use. However, many guests experienced issues with logging in, often needing to use guest accounts instead of their own email addresses.
While some visitors appreciated the good and fast connection, others had less favorable experiences, citing problems such as the WiFi being painfully slow, unstable and frequently disconnecting. There were also mentions of Wi-Fi and TV outages and some reported that streaming services like Netflix and YouTube were not working, possibly due to outdated TVs. Some guests found the WiFi to be not very reliable with periods of no signal during the day and no resolution despite awaiting a technician.
Overall, while there are positive remarks about the Wi-Fi at Vallée Les Etoiles, many guests have encountered significant frustrations with connectivity and stability.
Pool
The swimming pool at Vallée Les Etoiles garners mixed reviews from guests. A number of visitors appreciated the pool, describing it as nicely heated, pleasant and an enjoyable feature of the hotel, especially for families with children. The heated aspect was frequently praised with many noting that it was warm even in colder seasons. The indoor pool, in particular, was highlighted for its convenience and warmth.
However, there were several criticisms regarding the pool's cleanliness and maintenance. Some guests found the pool water to be cloudy or dirty and others noted that the pool area, including changing rooms, needed better upkeep. Issues like the pool being too small for the number of guests and sometimes overcrowded were also mentioned. Additionally, there were remarks about the pool being outdated and in need of renovation.
The pool's closure during some guests' stays, sometimes without prior notification, led to disappointment, especially for those who specifically chose the location for its pool facilities. Despite these drawbacks, many families found the pool to be a considerable asset, enhancing their overall experience at the resort.
Parking
Vallée Les Etoiles offers a mixed experience when it comes to parking, a common point of discussion in guest reviews. On the positive side, there are generally enough parking spaces available, including electric car charging stations, which can be a significant perk for those driving electric vehicles. Guests also found sufficient parking close to the cottages and mentioned the availability of plenty of parking spaces at times.
However, challenges do exist. Parking directly in front of the cottages can be difficult and is often limited, especially in the narrow streets, making it problematic for individuals with limited mobility. Some guests had to park a bit farther away and carry their luggage over a distance, which can be cumbersome. The parking lots tend to fill up quickly and the lack of assigned parking spaces adds to the challenge. Although a single parking spot is allowed per chalet, it still might not be right in front of the accommodation, requiring some walking.
For those visiting with elderly family members, the site can be particularly difficult to navigate due to its steepness and limited parking near the cottages. Vallee Les Etoiles might benefit from enhancing the convenience of parking, especially during peak times and consider providing designated spots for arrival and departure to ease the process. Overall, while the parking facilities are adequate, a little planning and patience might be required.
Heated Pool
Vallée Les Etoiles boasts a well-heated swimming pool frequently appreciated by guests. The indoor pool is praised for providing an ideal activity during bad weather and is considered a nice added value to the hotel offerings. Most reviews emphasize that the pool is truly heated and maintains the water at the right temperature, making it enjoyable for swimming. Although one review mentions the pool not being very warm, the overall sentiment highlights it as a lovely facility that enhances the stay. The pool's simplicity is complemented by its pleasant heating, enhancing the overall guest experience.
Indoor Pool
At Vallée Les Etoiles, guests can enjoy a variety of amenities, including an indoor pool and multiple indoor playgrounds for children. The indoor pool is a popular feature, often highlighted positively for its maintenance and overall appeal. However, some guests have noted that the pool could benefit from being warmer during the winter months and that it is not particularly large. While the children's area in the pool is appreciated, it is noted to be on the smaller side. Additionally, the indoor playgrounds, although a great feature, are mentioned to be a bit too far from the cabins. The facility also includes a sauna, adding to the relaxation options available. Overall, the indoor pool and play areas contribute positively to the family-friendly environment at Vallée Les Etoiles.
Dog Friendly
Vallée Les Etoiles is a highly recommended destination for those traveling with dogs. The tranquil environment paired with child and pet-friendly amenities makes it an ideal spot for family vacations. Guests appreciated the welcoming attitude towards dogs, along with thoughtful touches like a welcome package containing treats, a ball and poop bags. The facility includes a fenced terrace allowing dogs to roam safely and a designated dog park, providing plenty of space for pets to play.
The on-site restaurant and terrace are also accommodating, permitting dogs to join their owners during meals. Staff are noted for their kindness and availability, adding to the relaxed atmosphere of the stay. The extra charge of 11 euros for bringing a dog is a minor downside but generally considered worth it for the pet-friendly amenities offered.
Guests did mention one downside: the grass length, which poses issues with ticks for dogs. Despite this, the overall experience for pet owners at Vallée Les Etoiles is overwhelmingly positive, making it a top choice for those looking to include their furry friends in their holiday plans.
Yes, Vallée Les Etoiles has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Vallée Les Etoiles.
Yes, Vallée Les Etoiles welcomes dogs.
Yes, parking facilities are available at Vallée Les Etoiles.