Sanctuary Resort & TreeHouse Restaurant garners positive reviews for its prime location and accommodating atmosphere, making it an appealing stopover for travelers between Sydney and Brisbane. Despite its convenient position on the highway, the resort offers a tranquil environment with lush, tropical greenery, contributing to a serene setting appreciated by nature lovers. The proximity to essential amenities, Coffs Harbour’s town center and the airport add further convenience, making it suitable for both short-term and extended stays.
Guests have enjoyed the breakfast offerings, praising specific items like bacon, eggs and coffee, although some noted a need for more variety and consistency. Dinner at the on-site restaurant received high acclaim for food quality with dishes like lamb shank and chicken schnitzel standing out. Nonetheless, some reviewers mentioned the necessity to pre-book, limited menu options and occasional closures.
The rooms, described as clean, spacious and comfortable, offer a restful stay amidst beautiful, leafy surroundings. Despite the overall positivity, some noted the dated décor and the need for bathroom upgrades. Cleanliness is generally well-maintained, though certain areas such as carpets and tiles require attention.
The staff at Sanctuary Resort & TreeHouse Restaurant are frequently praised for their friendliness and accommodating nature with individuals like Maria at reception and Sean in the kitchen receiving special commendations. The exceptional hospitality contributes significantly to making guests feel welcome and at home.
While the free Wi-Fi is appreciated, connectivity issues and limited data allowances were points of frustration for some guests. The pool area is a standout feature, especially for families with its well-maintained facilities and inviting ambiance. The tennis courts, however, were noted as needing renovation.
Parking at the resort is generally convenient and ample, despite occasional disruptions due to renovations. The availability of secure and easy-to-find parking spaces close to rooms is a benefit for guests traveling with larger vehicles or requiring quick access.
Families find the resort particularly accommodating with spacious family rooms and a variety of child-friendly facilities such as the pool and tennis court. However, some guests pointed out that the property feels dated in certain areas. The beds received mixed feedback with many finding them comfortable, though some guests experienced issues with hardness or worn-out mattresses.
In summary, Sanctuary Resort & TreeHouse Restaurant provides a family-friendly, convenient and generally comfortable stay with highlights including a serene setting, excellent staff service and appealing amenities. Some areas like room updates, breakfast variety and consistent Wi-Fi performance require improvement to elevate the overall guest experience.