Four Points by Sheraton Santo Domingo
Boca Chica
18.45700000,
-69.70609200
,
Km 22 Autopista Las Americas, Next To Las Americas Free Zn
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Summary of reviewsFour Points by Sheraton Santo Domingo is highly regarded for its prime location, a short drive from Las Américas Airport, making it an ideal choice for travelers with connecting flights or early departures. Guests appreciate the quiet environment, spacious and clean rooms and particularly comfortable beds. The breakfast buffet starts early at 6 AM, providing a varied selection of both local and continental options, which is convenient for early travelers.
The hotel's cleanliness, friendly and helpful staff and pleasant amenities like a nice pool and secure, ample parking contribute significantly to a positive guest experience. The pool area, in particular, is highlighted as an inviting and well-maintained space, enjoyed by both families and other travelers. Complimentary WiFi, though generally reliable in public areas, can be inconsistent in guest rooms.
However, some areas are in need of improvement. The rooms, while clean and comfortable, are outdated and require refurbishment. Guests have reported maintenance issues such as malfunctioning shower faucets and musty smells in some areas. The dinner service at the hotel's restaurant receives mixed reviews; although some guests appreciate the quality and pricing, others find the menu limited and the dining area in need of enhancement. Additionally, the lack of nearby dining options can be inconvenient.
Despite these drawbacks, the hotel's family-friendly atmosphere with spacious rooms and an appealing garden pool area, adds to its suitability for short stays and transit purposes. Business travelers find the hotel generally effective, though improvements in internet connectivity would enhance their experience.
Overall, Four Points by Sheraton Santo Domingo offers a convenient and friendly stay for those prioritizing proximity to the airport with a supportive staff and comfortable facilities, despite needing some updates and better dining options.
Categories
The hotel's cleanliness, friendly and helpful staff and pleasant amenities like a nice pool and secure, ample parking contribute significantly to a positive guest experience. The pool area, in particular, is highlighted as an inviting and well-maintained space, enjoyed by both families and other travelers. Complimentary WiFi, though generally reliable in public areas, can be inconsistent in guest rooms.
However, some areas are in need of improvement. The rooms, while clean and comfortable, are outdated and require refurbishment. Guests have reported maintenance issues such as malfunctioning shower faucets and musty smells in some areas. The dinner service at the hotel's restaurant receives mixed reviews; although some guests appreciate the quality and pricing, others find the menu limited and the dining area in need of enhancement. Additionally, the lack of nearby dining options can be inconvenient.
Despite these drawbacks, the hotel's family-friendly atmosphere with spacious rooms and an appealing garden pool area, adds to its suitability for short stays and transit purposes. Business travelers find the hotel generally effective, though improvements in internet connectivity would enhance their experience.
Overall, Four Points by Sheraton Santo Domingo offers a convenient and friendly stay for those prioritizing proximity to the airport with a supportive staff and comfortable facilities, despite needing some updates and better dining options.
Accessible Hotel
This hotel provides a '1 King Bed Accessible Non Smoking room,' includes a roll-in shower and separate toilet in some bathrooms for disabled guests, has a lift, and offers general wheelchair accessibility and facilities for guests with disabilities.
4-Star Hotel
This hotel offers convenience for travelers with its proximity to the airport. It provides comfortable accommodations and essential amenities, making it a practical choice for short stays and layovers.
Hotel with Outdoor Pool
The Quality Hotel Real Aeropuerto Santo Domingo offers a year-round outdoor swimming pool and a fitness center. The hotel is located about a 10-minute ride from Playa de la Caleta.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
Guest Reviews
The Four Points by Sheraton Santo Domingo consistently receives praise for its exceptional location, primarily due to its close proximity to Las Américas Airport. Travelers frequently highlight the convenience of staying here, especially for those with connecting flights or early morning departures. The hotel is typically just a short drive, often cited as being between 4 to 10 minutes from the airport, making it an ideal choice for layovers or quick overnight stays.
Guests also mention the hotel's quiet environment, which provides a peaceful respite despite its airport adjacency. The rooms are described as spacious, clean and comfortable with some comments on well-equipped amenities and particularly comfortable beds. The breakfast buffet receives positive mentions for its variety and early availability from 6 AM, accommodating early travelers.
While the vicinity to the airport is the most celebrated feature, the hotel also garners positive notes about the friendliness of the staff and the overall cleanliness of the property. For those using the hotel as a transit point or looking for ease of travel due to its strategic location, the Four Points by Sheraton Santo Domingo stands out as a fitting option. However, there are minor mentions of additional taxi costs due to airport fees and limited nearby dining options.
The breakfast offerings at Four Points by Sheraton Santo Domingo receive a mix of reviews, but many guests appreciate the variety and quality available. The breakfast buffet is often described as extensive, hearty and inclusive of a good selection of fresh fruits, breads and omelettes. Numerous reviewers found the breakfast to be complete and varied, satisfying tastes for both local and continental options.
Positive comments highlight the good quality of the food, the generous portion sizes and the friendly service provided by the breakfast staff. Guests appreciate that breakfast starts early at 6 AM, which is convenient for those catching early flights.
However, not all reviews are glowing. Some guests encountered issues such as lukewarm hot meats, limited options and items not being replenished promptly. A few found the breakfast to be basic or even poor with some complaints about cold food and lack of variety.
Overall, while many find the breakfast to be very good and a significant part of their positive experience at the hotel, others feel improvements could be made in terms of freshness, variety and overall quality.
Guests had mixed experiences with the dinner service at Four Points by Sheraton Santo Domingo. On the positive side, many appreciated the delicious food and found the prices to be reasonable. The breakfast received praise for its simplicity and quality and some guests found the dinner to be decent enough for a one-night stay. The restaurant itself was described as simple yet nice by several reviewers.
However, numerous guests highlighted significant downsides. Common criticisms included a very limited menu selection and high prices for the buffet and regular menu. The quality of the food was frequently described as average with reports of food being served cold and presentations lacking. There were issues with poor customer service and inadequate dining facilities, such as a lack of ventilation and an unappealing dining area. The restaurant's early closing time and limited options also posed challenges for late diners. Additionally, the absence of nearby dining alternatives left guests with few choices, amplifying the disappointment with the hotel's offerings.
Four Points by Sheraton Santo Domingo offers spacious and comfortable rooms, appreciated for their cleanliness. Guests frequently mention the attentiveness of the staff and the nice pool area that enhances their stay. Rooms are well-equipped with essential amenities including air conditioning and TVs, ensuring a functional and pleasant stay.
However, many reviews highlight that the rooms are old and in need of significant renovation. Dated facilities, old furniture and rust in the bathtubs indicate that the hotel requires urgent updates. Musty smells and other unpleasant odors are recurring issues, attributed to poor ventilation and the age of the interiors. Some guests encountered maintenance issues such as malfunctioning shower faucets and deteriorated bathrooms.
Despite these drawbacks, the general cleanliness and comfort of the rooms remain consistent points of praise. While the rooms might be considered a bit pricey given their condition, they often meet the basic expectations for a short stay, especially for those who value proximity to the airport.
When it comes to the beds at Four Points by Sheraton Santo Domingo, guests generally report a very positive experience. The majority found the beds to be comfortable and conducive to a good night's sleep with descriptions such as comfortable, good and super comfy frequently mentioned. Pillows also received commendations for their comfort.
The beds come in various sizes, including large and king-size options, which were particularly appreciated for their spaciousness and comfort. Some rooms offer two smaller double beds, which a few guests felt were on the small side, though still adequately comfortable overall.
There were occasional mentions of beds being damaged or uncomfortable, indicating some inconsistencies in quality. However, the consensus points to a good level of comfort with many guests particularly enjoying the large, comfortable mattresses.
Overall, guests can expect a fairly comfortable sleeping arrangement with good bedding and pillows contributing to a restful stay.
The Four Points by Sheraton Santo Domingo has received mixed reviews concerning its cleanliness. While many guests praise the hotel for being one of the cleanest they have ever visited with clean and hygienic rooms and commendable hygiene measures for Covid, others highlight issues related to the overall maintenance of the facilities. The hotel, including areas like the pool and common spaces, is regularly described as clean and well-maintained but aging.
Some guests have noted the carpets, especially in the hallways and on the fourth floor, as dirty and emitting unpleasant odors. Rooms have occasionally been identified as having musty and damp smells. Windows that don’t open and outdated interior contribute to a less fresh environment in some areas.
Specific maintenance issues, such as dirty windows and sticky carpeting, suggest that while the hotel's efforts to maintain cleanliness are evident, there are notable areas for improvement. The rooms, though generally clean and featuring comfortable beds, sometimes reflect their age and need for an upgrade.
In summary, while the Four Points by Sheraton Santo Domingo is recognized for its cleanliness and friendly staff, the hotel could benefit from updates and more detailed maintenance to enhance guest satisfaction fully. The overall guest experience is positive but tempered by areas that could be significantly improved.
The staff at Four Points by Sheraton Santo Domingo consistently receive high praise from guests for their commendable service. The overwhelming majority of reviews highlight the friendliness and helpfulness of the staff. Guests frequently mention the warm welcome they receive at reception and the courteous, professional manner of the employees. The restaurant staff are also noted for their attentive service. Staff members go out of their way to guide guests and offer assistance, even for last-minute needs.
While the positive feedback is predominant, a few guests have experienced delays in service at the restaurant and occasional issues with reception efficiency. Conversely, isolated comments mention less favorable experiences with certain staff members not being as helpful or friendly. Despite this, the general consensus indicates that the staff contributes significantly to the positive experience at the hotel by creating a welcoming and caring environment.
Additionally, the secure parking lot and the pleasant pool area further enhance guest satisfaction. On the rare occasions when unexpected issues like power outages or malfunctioning amenities arise, these are noted but do not overshadow the overall positive sentiments towards the staff's exceptional service and hospitality.
The Four Points by Sheraton Santo Domingo generally offers a good WiFi connection, especially in the reception area where the signal is strong. Many guests have noted that the WiFi connection is good, describing it as fast and stable. Free WiFi is available in all areas, which is a plus for travelers who need constant internet access.
However, the WiFi service does have some limitations. There are several reports of the internet being down or not working in certain parts of the hotel. The WiFi network in the rooms seems to require improvement with comments about slow speeds and difficulties staying connected. Overall, while the WiFi service can be acceptable and even very good in some areas, there are inconsistencies that may impact the experience for some guests.
The pool at Four Points by Sheraton Santo Domingo receives a mix of reactions from guests, but the overall sentiment leans positively. Many guests appreciate the beautifully landscaped garden surrounding the pool, creating a pleasant and inviting atmosphere. The pool itself is described as big, clean and well-maintained, adding to the appeal for families, especially children who seemed to love it. Additionally, the pool area is frequently highlighted as nice and immaculate, providing a fine spot to relax.
Some reviews note the pool's outdoor setting and 24/7 availability, making it a convenient amenity for guests. However, there are occasional mentions of the pool water being too cold and a few instances where the pool was either empty or under maintenance, which disappointed some guests.
In sum, when functional, the pool and its surroundings provide a delightful experience that complements the stay at the hotel.
The parking situation at Four Points by Sheraton Santo Domingo is highly praised by guests for several reasons. Many have highlighted the availability of large, private and guarded parking spaces, emphasizing the convenience and safety it offers. The term "ample" frequently comes up, ensuring that there is always enough space for vehicles. Additionally, the parking is noted to be free, both onsite and easily accessible since it is close to the hotel. While one review mentioned low security staff in the parking lot and entrance, guests generally agree that the parking facilities are good, which adds to the overall positive experience, complemented by the benefit of a free shuttle service to the airport.
Four Points by Sheraton Santo Domingo offers several accommodations that cater to families, including spacious family rooms suitable for up to four guests. The hotel is particularly noted for its family-friendly amenities, including a delightful pool and a well-kept garden that children enjoy. It serves as a convenient stopover, especially for those with long-haul flights needing a rest before continuing their journey. Despite some reviews indicating a less favorable experience for longer family stays, the hotel provides clean, nicely sized rooms that families find comfortable. However, improvements such as a more ample supply of towels and friendlier service could enhance the family experience. Overall, for short stays and transit purposes, the hotel meets the essential needs of families effectively.
The Four Points by Sheraton Santo Domingo is recognized as a 4-star hotel with facilities that reflect its rating. However, guests have noted that the amenities and overall quality do not match the high prices charged. The hotel's facilities and decor, such as the old carpet on the fourth floor and outdated elements, require significant refurbishment. Some essential services, like towel provision and functional elevators, have also been highlighted as areas needing attention. While it upholds a four-star classification, improvements are necessary to align the hotel with the expectations associated with its cost and rating.
The Four Points by Sheraton Santo Domingo has garnered mixed reviews concerning its suitability for business travelers. Guests have appreciated the hotel's timeliness in attending to their needs and have commended the good call service provided. It is noted that the hotel offers effective amenities and transportation, making it business user-friendly and efficient for business travel. However, there are areas for improvement such as the need for better internet connectivity and the absence of room service tailored for business travelers. The hotel is deemed good for a one-night stay, but some suggest it may not be the best option for extended business visits.
The Quality Hotel Real Aeropuerto Santo Domingo is noted for its convenient location and easy access, particularly for those needing close proximity to the airport. Guests appreciate the effortless taxi booking service, which adds to the overall accessibility. Though some suggest that there is room for improvement in the facilities to better cater to guests with disabilities, adjustments in cleaning protocols have been positively acknowledged. The hotel serves as a good stopover, especially for travelers needing a brief and hassle-free stay near the airport.
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Location
Guests also mention the hotel's quiet environment, which provides a peaceful respite despite its airport adjacency. The rooms are described as spacious, clean and comfortable with some comments on well-equipped amenities and particularly comfortable beds. The breakfast buffet receives positive mentions for its variety and early availability from 6 AM, accommodating early travelers.
While the vicinity to the airport is the most celebrated feature, the hotel also garners positive notes about the friendliness of the staff and the overall cleanliness of the property. For those using the hotel as a transit point or looking for ease of travel due to its strategic location, the Four Points by Sheraton Santo Domingo stands out as a fitting option. However, there are minor mentions of additional taxi costs due to airport fees and limited nearby dining options.
Breakfast
Positive comments highlight the good quality of the food, the generous portion sizes and the friendly service provided by the breakfast staff. Guests appreciate that breakfast starts early at 6 AM, which is convenient for those catching early flights.
However, not all reviews are glowing. Some guests encountered issues such as lukewarm hot meats, limited options and items not being replenished promptly. A few found the breakfast to be basic or even poor with some complaints about cold food and lack of variety.
Overall, while many find the breakfast to be very good and a significant part of their positive experience at the hotel, others feel improvements could be made in terms of freshness, variety and overall quality.
Dinner
However, numerous guests highlighted significant downsides. Common criticisms included a very limited menu selection and high prices for the buffet and regular menu. The quality of the food was frequently described as average with reports of food being served cold and presentations lacking. There were issues with poor customer service and inadequate dining facilities, such as a lack of ventilation and an unappealing dining area. The restaurant's early closing time and limited options also posed challenges for late diners. Additionally, the absence of nearby dining alternatives left guests with few choices, amplifying the disappointment with the hotel's offerings.
Rooms
However, many reviews highlight that the rooms are old and in need of significant renovation. Dated facilities, old furniture and rust in the bathtubs indicate that the hotel requires urgent updates. Musty smells and other unpleasant odors are recurring issues, attributed to poor ventilation and the age of the interiors. Some guests encountered maintenance issues such as malfunctioning shower faucets and deteriorated bathrooms.
Despite these drawbacks, the general cleanliness and comfort of the rooms remain consistent points of praise. While the rooms might be considered a bit pricey given their condition, they often meet the basic expectations for a short stay, especially for those who value proximity to the airport.
Beds
The beds come in various sizes, including large and king-size options, which were particularly appreciated for their spaciousness and comfort. Some rooms offer two smaller double beds, which a few guests felt were on the small side, though still adequately comfortable overall.
There were occasional mentions of beds being damaged or uncomfortable, indicating some inconsistencies in quality. However, the consensus points to a good level of comfort with many guests particularly enjoying the large, comfortable mattresses.
Overall, guests can expect a fairly comfortable sleeping arrangement with good bedding and pillows contributing to a restful stay.
Cleanliness
Some guests have noted the carpets, especially in the hallways and on the fourth floor, as dirty and emitting unpleasant odors. Rooms have occasionally been identified as having musty and damp smells. Windows that don’t open and outdated interior contribute to a less fresh environment in some areas.
Specific maintenance issues, such as dirty windows and sticky carpeting, suggest that while the hotel's efforts to maintain cleanliness are evident, there are notable areas for improvement. The rooms, though generally clean and featuring comfortable beds, sometimes reflect their age and need for an upgrade.
In summary, while the Four Points by Sheraton Santo Domingo is recognized for its cleanliness and friendly staff, the hotel could benefit from updates and more detailed maintenance to enhance guest satisfaction fully. The overall guest experience is positive but tempered by areas that could be significantly improved.
Staff
While the positive feedback is predominant, a few guests have experienced delays in service at the restaurant and occasional issues with reception efficiency. Conversely, isolated comments mention less favorable experiences with certain staff members not being as helpful or friendly. Despite this, the general consensus indicates that the staff contributes significantly to the positive experience at the hotel by creating a welcoming and caring environment.
Additionally, the secure parking lot and the pleasant pool area further enhance guest satisfaction. On the rare occasions when unexpected issues like power outages or malfunctioning amenities arise, these are noted but do not overshadow the overall positive sentiments towards the staff's exceptional service and hospitality.
Wi-Fi
However, the WiFi service does have some limitations. There are several reports of the internet being down or not working in certain parts of the hotel. The WiFi network in the rooms seems to require improvement with comments about slow speeds and difficulties staying connected. Overall, while the WiFi service can be acceptable and even very good in some areas, there are inconsistencies that may impact the experience for some guests.
Pool
Some reviews note the pool's outdoor setting and 24/7 availability, making it a convenient amenity for guests. However, there are occasional mentions of the pool water being too cold and a few instances where the pool was either empty or under maintenance, which disappointed some guests.
In sum, when functional, the pool and its surroundings provide a delightful experience that complements the stay at the hotel.
Parking
Family
4 Star
Business
Accessible
Yes, Four Points by Sheraton Santo Domingo has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Four Points by Sheraton Santo Domingo.
No, Four Points by Sheraton Santo Domingo doesn't allow dogs.
No, parking facilities aren't available at Four Points by Sheraton Santo Domingo.
Yes, Four Points by Sheraton Santo Domingo has a gym.
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