Hotel Estelar La Fontana
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Summary of reviewsHotel Estelar La Fontana in Bogotá is well-regarded for its strategic location, nestled in a quiet, family-friendly neighborhood close to the Unicentro Shopping Center. The convenience of nearby amenities, safety and the overall peaceful atmosphere make it ideal for both leisure and business travelers.
The hotel boasts a well-maintained environment, combining modern amenities with a pleasant and spacious setting. Guests frequently highlight the beautiful architecture, likening it to a small town within the city. The first-rate services and facilities, along with the spacious and comfortable rooms, further contribute to a satisfying stay.
Breakfast at the hotel generally receives praise for its variety and quality with guests enjoying a lavish spread that includes fresh fruits and healthy options. Though there are occasional criticisms regarding the lack of variety and maintenance of the breakfast area, the overall sentiment remains positive.
Dinner options are varied and well-received, particularly regional dishes and sushi. Guests enjoy the main restaurant's offerings, though room service draws criticism for its quality and punctuality. Dining experiences at the bar and casual eating areas are positively noted for the quality of food and drinks. Service in the restaurants, while generally good, does face critiques regarding efficiency and attentiveness.
Rooms are appreciated for their spaciousness, comfort and aesthetic appeal, though there are mentions of outdated furnishings and occasional maintenance issues. Cleanliness remains a high point for many with guests consistently commending the hotel's immaculate conditions. However, occasional lapses in housekeeping do detract from this positive image.
The hotel staff are praised for their kindness, professionalism and attentiveness, significantly enhancing the overall guest experience. Despite occasional reports of inefficiency, particularly at the front desk, the cordial and helpful demeanor of most staff members leaves a lasting positive impression.
Wi-Fi services receive mixed feedback; while some guests experience smooth connectivity, others report issues with weak or inconsistent signals. The gym is functional and offers a range of amenities, though it could benefit from updates and better maintenance.
Parking at the hotel is generally seen as secure and ample with many finding it a convenient addition to their stay. However, some guests have pointed out issues with management and the size of the parking area.
Families find the hotel particularly inviting, thanks to its spacious common areas, family-friendly facilities and serene environment. The provision of amenities like baby cribs and game rooms adds to its appeal for family stays.
Bed comfort is frequently highlighted with many guests enjoying restful nights on clean and spacious beds. However, some reviews mention outdated mattresses and occasional hygiene concerns.
Although the hotel impresses with its ambiance and service, some guests feel that certain aspects do not align with its five-star rating, such as the quality of breakfast and room amenities. Nonetheless, it often receives commendation for its excellence in service and presentation.
In summary, Hotel Estelar La Fontana offers a remarkably comfortable and convenient stay, characterized by its excellent location, hospitable staff and commendable cleanliness. While there are areas for improvement, particularly in room maintenance and certain services, the overall guest experience is predominantly positive.
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The hotel boasts a well-maintained environment, combining modern amenities with a pleasant and spacious setting. Guests frequently highlight the beautiful architecture, likening it to a small town within the city. The first-rate services and facilities, along with the spacious and comfortable rooms, further contribute to a satisfying stay.
Breakfast at the hotel generally receives praise for its variety and quality with guests enjoying a lavish spread that includes fresh fruits and healthy options. Though there are occasional criticisms regarding the lack of variety and maintenance of the breakfast area, the overall sentiment remains positive.
Dinner options are varied and well-received, particularly regional dishes and sushi. Guests enjoy the main restaurant's offerings, though room service draws criticism for its quality and punctuality. Dining experiences at the bar and casual eating areas are positively noted for the quality of food and drinks. Service in the restaurants, while generally good, does face critiques regarding efficiency and attentiveness.
Rooms are appreciated for their spaciousness, comfort and aesthetic appeal, though there are mentions of outdated furnishings and occasional maintenance issues. Cleanliness remains a high point for many with guests consistently commending the hotel's immaculate conditions. However, occasional lapses in housekeeping do detract from this positive image.
The hotel staff are praised for their kindness, professionalism and attentiveness, significantly enhancing the overall guest experience. Despite occasional reports of inefficiency, particularly at the front desk, the cordial and helpful demeanor of most staff members leaves a lasting positive impression.
Wi-Fi services receive mixed feedback; while some guests experience smooth connectivity, others report issues with weak or inconsistent signals. The gym is functional and offers a range of amenities, though it could benefit from updates and better maintenance.
Parking at the hotel is generally seen as secure and ample with many finding it a convenient addition to their stay. However, some guests have pointed out issues with management and the size of the parking area.
Families find the hotel particularly inviting, thanks to its spacious common areas, family-friendly facilities and serene environment. The provision of amenities like baby cribs and game rooms adds to its appeal for family stays.
Bed comfort is frequently highlighted with many guests enjoying restful nights on clean and spacious beds. However, some reviews mention outdated mattresses and occasional hygiene concerns.
Although the hotel impresses with its ambiance and service, some guests feel that certain aspects do not align with its five-star rating, such as the quality of breakfast and room amenities. Nonetheless, it often receives commendation for its excellence in service and presentation.
In summary, Hotel Estelar La Fontana offers a remarkably comfortable and convenient stay, characterized by its excellent location, hospitable staff and commendable cleanliness. While there are areas for improvement, particularly in room maintenance and certain services, the overall guest experience is predominantly positive.
Hotel with Spa
This hotel is part of the Estelar chain, which is known for its quality and service. It likely offers spa facilities for guests seeking relaxation.
Family Friendly Hotel
The hotel is surrounded by gardens, offering a cozy atmosphere and exclusive services. It is located in the heart of Bogota, providing a comfortable and family-friendly environment.
Dog Friendly Hotel
This hotel is known for being pet-friendly and offers great accomodations.
Hotel with Parking
This hotel includes parking facilities for guests. It offers secure parking and is close to local amenities.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
5-Star Hotel
About Hotel Estelar La Fontana
License: 1119
Guest Reviews
Location
The hotel's location is described as very well situated, offering easy access to various hot spots, including restaurants, clubs and other points of interest. Guests appreciate the peaceful atmosphere despite being in a potentially high-traffic area. Those who need to navigate the northern part of the city find it particularly convenient.
The hotel itself is well-maintained and blends modern amenities with a pleasant setting. Its rooms are comfortable and guests benefit from excellent services and facilities, including well-kept green spaces and spacious common areas. The architecture and aesthetics of the hotel also receive compliments with many noting that it feels like a small town within the city. Overall, the location of Hotel Estelar La Fontana is frequently highlighted as one of its strongest attributes, ensuring a satisfying stay for all types of visitors.
Breakfast
However, not all reviews were glowing. Several guests found the breakfast disappointing, noting greasy eggs, stale bread and a lack of variety for a hotel of its stature. There are critiques about the breakfast area being overcrowded and certain items, including healthier choices like almond milk and whole wheat bread, being absent. Some guests mentioned that the quality of the breakfast has deteriorated over time and others reported inconsistent experiences on different days.
In summary, while many guests thoroughly enjoyed the varied and delicious breakfast at Hotel Estelar La Fontana, appreciating its completeness and quality, others found room for improvement, citing issues with maintenance, variety and service efficiency.
Dinner
Breakfast and lunch are described as exquisite and delicious with many appreciating the high-quality and varied options at the main restaurant. However, room service appears to be a weak point with frequent complaints about the quality and punctuality of meals. Guests mention that room service meals are often cold and expensive, lacking in quality compared to the restaurant offerings.
The bar and casual eating areas receive favorable comments, particularly the quality of food and drinks, which are described as great. Despite the positive feedback on the dining options, service issues have been highlighted. Slow service, inattentive staff and delays in meal delivery are common complaints, indicating that the restaurant staff may need to improve their attentiveness and efficiency.
Overall, while the hotel's restaurant options are generally well-regarded for their delicious and varied menus, there is room for improvement in service quality and room service offerings.
Rooms
However, several reviews pointed out areas that need improvement. The rooms are generally described as old and outdated with many guests mentioning issues like worn-out appliances, damaged furniture and old towels. The bathrooms, although spacious, sometimes feature rusty showers and broken shower doors. Furthermore, the rooms are criticized for inadequate soundproofing, leading to disturbances from neighboring rooms or hallways.
Cleanliness and maintenance appear to be inconsistent with some guests noting dusty surfaces, bad odors and occasional hygiene oversights like hair in the bathtub or remnants of previous guests' items. Room service delays and problems with room readiness upon check-in were also recurring themes.
Despite these drawbacks, the hotel itself is described as beautiful with calm surroundings and a good restaurant. It's ideal for travelers seeking spacious accommodations and a serene environment, but a little modernization and improved maintenance could significantly enhance the overall guest experience.
Beds
However, there are several notes of concern that potential guests might want to consider. A few reviews mention that the mattresses are outdated or hard and some beds had issues such as cracked headboards or noisy frames. There are also isolated reports of possible bed bugs and stained mattresses, which are significant considerations regarding hygiene. Pillows being too high for some guests and insufficient bed or pillow counts in some rooms highlighted further comfort issues.
Overall, while there are numerous positive remarks about the comfort and cleanliness of the beds at Hotel Estelar La Fontana, certain inconsistencies and areas for improvement have been identified by previous guests.
Cleanliness
However, some guests note occasional issues with room cleaning, reporting oversights such as dirty electrical outlets, unclean TVs and rooms with bad smells. There are also mentions of the cleaning needing improvement and some dissatisfaction with specific aspects such as housekeeping not being thorough enough or cleaning services being incomplete. Despite these occasional drawbacks, the pervasive sentiment remains positive with many guests satisfied with the attention to cleanliness and the immaculate state of their rooms.
Staff
However, the reviews also indicate occasional inconsistencies. Some guests experienced slow or inefficient service, notably at the front desk and there were instances of reception staff being unfriendly or having difficulty communicating in English. Nevertheless, individual staff members often received praise for their courteous treatment and efforts to maintain a memorable stay. The hotel's managerial staff, especially, were recognized for their diligence and commitment to resolving issues.
Overall, while there are areas identified for improvement, the warmth and attentiveness of the Hotel Estelar La Fontana's staff were frequently highlighted, contributing to a generally positive impression of the hotel's service.
Wi-Fi
Gym
Parking
However, some feedback pointed out areas for improvement. A few guests mentioned having issues with parking management, noting instances of unprofessional behavior from staff. There were also some logistical concerns, such as the parking lot being uncovered and relatively small, which might not always accommodate all guests. Despite these criticisms, the presence of good parking facilities in the vicinity of the hotel was a noted advantage for many visitors.
Family
The hotel is also noted for its family-oriented services, such as the provision of baby cribs and extra beds, ensuring comfort for guests of all ages. Its spacious common areas and garden spaces are perfect for family activities and even suitable for walking pets, contributing to the overall laid-back atmosphere.
This welcoming environment extends to elderly family members as well with many finding it ideal for intergenerational trips. The location is highly regarded, adding convenience to the stay. Despite some minor comments on staff training, the overwhelmingly positive reviews suggest that families will have a memorable and pleasant experience at Hotel Estelar La Fontana.
5 Star
Business
Accessible
Luxury
The accommodations are noted for their comfort with excellent rooms and comfortable beds. The atmosphere throughout the hotel is incredible, offering a luxurious experience from the common areas to the restaurants. The European feel of the decor adds an extra touch of elegance and the wonderful decorations enhance the luxurious surroundings.
Service at the hotel is praised as excellent, further enhancing the luxurious experience. Despite some comments about the hotel looking old-fashioned and needing maintenance, the overall luxury and comfort make it a favored choice for those seeking opulence in their stay.
Romantic
Guests appreciate the impeccable and delicious restaurant and the presence of Loto del Sur toiletries in the bathrooms adds a touch of luxury. The hotel is recognized for its quiet nights and 5-star ambiance, making it a great spot for a romantic getaway. The friendly staff and their quick resolution of any issues further contribute to the positive experience.
For those looking to celebrate special moments, such as engagements, this beautiful and romantic place is highly recommended. The addition of hot tubs in certain rooms provides an extra layer of comfort and relaxation. Overall, Hotel Estelar La Fontana is praised for its romantic facilities and is an excellent choice for a couple’s escape.
No, Hotel Estelar La Fontana doesn't have any pool.
Yes, a spa is available at Hotel Estelar La Fontana.
Yes, Hotel Estelar La Fontana welcomes dogs.
Yes, parking facilities are available at Hotel Estelar La Fontana.
Yes, Hotel Estelar La Fontana has a gym.
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