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Hemma Bogotá Country Luxury Suites Hotel

Bogota , Calle 134 No 9a-92 (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHemma Bogotá Country Luxury Suites Hotel is highly esteemed by guests for its prime location in a safe, clean and vibrant area with convenient access to amenities such as a 24-hour supermarket and various shops and restaurants. The hotel’s proximity to key landmarks, including the Children's Cardiology Center, further enhances its appeal. The spacious, comfortable and luxurious rooms also contribute to the positive guest experience with modern amenities and well-furnished kitchens providing a home-like atmosphere.

Despite some challenges with breakfast variety and quality, many guests still find the offerings delicious and substantial, especially appreciating the accommodating staff. The hotel's emphasis on cleanliness is generally well-received with rooms often described as immaculate and comfortable, though some inconsistencies have been noted.

Staff service is consistently praised for its friendliness and attentiveness with specific mentions of exceptional assistance from employees like Camilo and Eric. The overall service experience tends to be excellent, although a few incidents of inconsistency and language barriers have been reported.

The WiFi service, while generally good and fast, sometimes presents connectivity issues, which the responsive staff work to resolve promptly. Free parking is a valued feature, despite the tight and narrow spaces that present challenges for larger vehicles.

The comfort of the beds, particularly the master beds, receives high praise for contributing significantly to a restful stay, although occasional issues with pillows and bed covers have been mentioned.

While some guests feel the hotel may not fully meet four-star standards due to limited common areas and ventilation issues, others appreciate the comfort, amenities and overall value provided by the hotel. Hemma Bogotá Country Luxury Suites Hotel remains a popular choice for its excellent location, spacious accommodations and dedicated staff, despite areas where improvements are desired.
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Categories

Hotel with Rooms With Jacuzzi / Hot-tub

Being a luxury suites hotel, it is highly likely to provide jacuzzi or hot-tub in the rooms, delivering a comfortable and upscale experience.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

4-Star Hotel

Room Types

Apartment with Balcony Featuring a private entrance, this apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony with mountain views, this apartment also provides a minibar and a flat-screen TV with cable channels. The unit offers 1 bed.

Superior Apartment Featuring a private entrance, this apartment comprises 1 living room, 1 separate bedroom and 2 bathrooms with a shower and a hairdryer. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony with mountain views, this apartment also provides a minibar and a flat-screen TV with cable channels. The unit offers 2 beds.

Deluxe Apartment Boasting a private entrance, this apartment includes 1 living room, 1 separate bedroom and 2 bathrooms with a shower and a hairdryer. The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony with mountain views, this apartment also offers a minibar and a flat-screen TV with cable channels. The unit has 2 beds.

Apartment with Balcony Featuring a private entrance, this apartment consists of a kitchen, 1 bedroom and 1 bathroom with a shower and a hairdryer. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony with city views, this apartment also provides a minibar and a flat-screen TV with cable channels. The unit offers 1 bed.

Superior Apartment Featuring a private entrance, this apartment consists of 1 living room, 1 separate bedroom and 2 bathrooms with a shower and a hairdryer. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony with city views, this apartment also provides a minibar and a flat-screen TV with cable channels. The unit offers 2 beds.

Deluxe Apartment Boasting a private entrance, this apartment features 1 living room, 1 separate bedroom and 2 bathrooms with a shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony with city views, this apartment also features a minibar and a flat-screen TV with cable channels. The unit has 2 beds.

Presidential Suite with jacuzzi The hot tub and spa bath are the special features of this suite. This spacious suite comes with 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a terrace with mountain views, this suite also features a private entrance and a flat-screen TV with cable channels. The unit has 2 beds.

Queen Suite with jacuzzi This suite features a hot tub. This spacious suite features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a terrace with mountain views, this suite also features a private entrance and a flat-screen TV with cable channels. The unit has 2 beds.

Presidential Suite with jacuzzi The hot tub is a top feature of this suite. This spacious suite includes 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a terrace with mountain views, this suite also offers a private entrance and a flat-screen TV with cable channels. The unit has 2 beds.

Queen Suite with jacuzzi The hot tub and spa bath are the special features of this suite. This spacious suite is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a terrace with mountain views, this suite also offers a private entrance and a flat-screen TV with cable channels. The unit offers 2 beds.

About Hemma Bogotá Country Luxury Suites Hotel

License: 63203

Guest Reviews

7.9

Good

Location

Hemma Bogotá Country Luxury Suites Hotel boasts an excellent location, often highlighted by guests. Many appreciate the hotel's proximity to essential amenities with a 24-hour supermarket, Exito, conveniently located just across the street. This placement offers easy access to prepared meals and a variety of goods, while the surrounding area provides a quiet, clean and safe environment.

Guests also note that the hotel is well-connected to shops, restaurants and shopping centers, making it a practical choice for both short-term stays and family trips. Additionally, the hotel is relatively close to significant landmarks such as the Children's Cardiology Center, adding to its appeal for particular needs.

The convenience of the location is complemented by the spacious and comfortable rooms, described as clean and luxurious. Positive mentions of the attentive and friendly staff further enhance the guest experience. Overall, Hemma Bogotá stands out for its prime position in a safe and vibrant part of the city, coupled with excellent in-hotel services and roomy accommodations.

Breakfast

The breakfast experience at Hemma Bogotá Country Luxury Suites Hotel is a mixed bag with a wide range of opinions from guests. On the positive side, many guests describe the breakfast as very good, delicious and even fantastic, noting its variety and the quality of offerings such as toasties, sausages, eggs, fruits and cereal. Some guests appreciate the complete and substantial portions and the presence of accommodating cooks who are willing to prepare eggs to individual preferences. The breakfast service is praised for being good and some guests particularly enjoyed the convenience of having breakfast delivered to their rooms, although with the occasional lack of cutlery.

However, a significant number of guests found the breakfast to be lacking in several key areas. Complaints often highlight the limited variety and the sometimes poor quality of the food. Issues such as cold breakfasts, incomplete orders and meals arriving late or not at all were commonly mentioned. Some guests found the breakfast to be overly basic and not particularly appealing with suggestions that it could be more Colombian rather than heavily Americanized. Additionally, logistical problems such as missing utensils, delayed service and inconsistency in delivery time were noted.

Despite some glowing reviews, it's clear that the breakfast service at Hemma Bogotá Country Luxury Suites Hotel has considerable room for improvement with many guests hoping for greater variety, better organization and more reliable service.

Rooms

Hemma Bogotá Country Luxury Suites Hotel impresses with its spacious and well-appointed rooms, earning high praise from guests for their size and comfort. Visitors are particularly enamored with the suites, which often come with beautiful views of the hills and are likened to studio apartments. The rooms are broadly described as large, clean and modern, offering a cozy and elegant atmosphere. Equipped with everything necessary for a pleasant stay, including well-furnished kitchens in some, the suites provide a sense of home away from home.

The comfort of the beds stands out, though there are occasional mentions of beds needing improvement. Cleanliness and tidiness are consistently noted, contributing to the overall sense of comfort. Many guests appreciate the thoughtful layout of the suites and the inclusion of multiple bathrooms in some rooms is seen as a significant advantage.

In terms of facilities, the rooms feature modern and well-kept amenities, ensuring that guests have everything they need for a comfortable stay. The hotel's central location and the provision of free parking are additional perks that enhance the overall guest experience.

Although a few reviews mention minor touches needed on the room finishes, the overwhelming consensus is that the rooms are excellent, providing a spacious, bright and inviting environment for travelers.

Beds

Guests of Hemma Bogotá Country Luxury Suites Hotel frequently praise the hotel's beds, often highlighting their large size and exceptional comfort. Multiple reviews mention the beds as very comfortable, contributing significantly to guests' overall positive experiences. The master bed receives particular acclaim for its quality and many appreciate the clean and well-maintained bedding. Excellent pillows complement the comfortable beds, providing a restful night's sleep. Guests also note the added convenience of having spacious rooms and well-appointed bathrooms, enhancing their stay. While the majority of reviews focus on the beds' comfort and cleanliness, a few guests mention less positive points such as uncomfortable pillows or a dirty bed cover. Overall, the hotel's beds are described as offering great comfort and value with guests commonly recommending the property for a comfortable stay in Bogotá.

Cleanliness

Hemma Bogotá Country Luxury Suites Hotel has received mixed reviews regarding its cleanliness. Many guests have praised the hotel for its cleanliness, describing the rooms as very clean, comfortable and immaculate. Satisfied visitors noted that the housekeeping staff were friendly, kind and attentive, ensuring the rooms were cleaned daily, including changing towels and making beds. The general ambiance was often described as clean and safe, adding to the guests' comfort during their stay, complemented by a friendly and polite front desk team.

However, several guests pointed out inconsistent cleaning standards. Issues such as stained walls, dirty bed covers, dusty sheets and inadequate bathroom cleaning detracted from their experience. Some reported worn-out floors, bedding and kitchens, as well as dirty living room sofas. Specific instances like finding chewing gum on tables, a lack of fresh linens and daily cleaning falling short of expectations were mentioned. Additionally, there were complaints about missing bathroom amenities and utensils.

In summary, while many guests enjoyed a clean and comfortable stay at Hemma Bogotá Country Luxury Suites Hotel, the hotel needs to address areas of inconsistent cleaning to improve the overall guest experience.

Staff

Visitors to Hemma Bogotá Country Luxury Suites Hotel frequently highlight the superbly attentive and friendly staff as one of the hotel's standout features. Guests commonly describe the service as excellent with staff members being described as kind, helpful and approachable. Specifically, the reception and cleaning staff receive high praise for their dedication and welcoming demeanor, often going above and beyond to ensure guests feel at home.

Reviewers particularly appreciate the exceptional assistance provided by personnel like Camilo and Eric, who have been noted for making guests' stays more comfortable and enjoyable. The breakfast service also garners positive feedback with the breakfast ladies being described as lovely and caring.

Despite the overwhelmingly positive feedback, a few reviewers have pointed out areas for improvement. There are mentions of inconsistent customer service at the reception with some guests experiencing poor treatment and unresponsiveness, especially during language barriers and early check-ins. Some also noted a need for better service adherence, such as timely issuance of invoices and more effective communication.

Overall, Hemma Bogotá Country Luxury Suites Hotel seems to excel in delivering friendly and attentive service, though there are isolated instances where improvements could enhance the overall guest experience.

Wi-Fi

Guests at Hemma Bogotá Country Luxury Suites Hotel have shared mixed feedback about the hotel's WiFi service. Many highlight the assistance provided by the reception team when issues arise, noting that staff are helpful in resolving connectivity problems. Several guests appreciate the fast WiFi and describe it as very good. However, others report inconsistent experiences: some describe the WiFi as having only regular speed, particularly noting issues on the third floor, while a few mention it occasionally disconnects at night or being unstable. Despite these inconsistencies, the presence of free parking is positively noted. Overall, while the internet service may have its ups and downs, the hotel staff's responsiveness in addressing issues receives commendation.

Parking

Hemma Bogotá Country Luxury Suites Hotel offers a convenient feature of free parking for its guests, which is a significant advantage in a bustling city. The hotel provides a parking lot and even an elevator for cars, allowing guests to park their vehicles on different floors. However, multiple reviews suggest that the parking experience may be less than ideal, particularly for those with larger vehicles. The parking spaces are described as tight and narrow, making them challenging to navigate, especially for trucks and big cars. Some guests faced difficulties like slow access and awkward maneuvering and there were mentions of a parking elevator that created some discomfort. Despite these issues, the availability of parking remains a positive aspect for many guests, even if it requires some patience and skill to use efficiently.

4 Star

Hemma Bogotá Country Luxury Suites Hotel has received mixed feedback from guests regarding its status as a four-star establishment with several noting that it does not meet the expected standards for this rating. Some guests have expressed disappointment, pointing out the lack of common areas beyond the reception and limited services typically associated with a four-star hotel. The ventilation also seems to be a concern, as some rooms have restricted air flow.

However, the hotel's location is appreciated and guests have positively highlighted the excellent facilities, good entertainment and quality of service provided. While some feel the price is high for what is offered, others find value in the comfort and amenities available, appreciating the overall experience despite reservations about the star rating.

No, Hemma Bogotá Country Luxury Suites Hotel doesn't have any pool.

No, a spa isn't available at Hemma Bogotá Country Luxury Suites Hotel.

Yes, Hemma Bogotá Country Luxury Suites Hotel welcomes dogs.

Yes, parking facilities are available at Hemma Bogotá Country Luxury Suites Hotel.

No, Hemma Bogotá Country Luxury Suites Hotel doesn't have a gym.

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