Hotel Bogotá Regency Usaquén
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Summary of reviewsHotel Bogotá Regency Usaquén enjoys a prime location in a quiet and safe neighborhood, making it convenient for exploring Bogotá's attractions, shopping centers and well-regarded restaurants. The accessibility to public transportation adds to its appeal, though it is a bit distant from the airport. Overall, the location, along with excellent service, cleanliness and good value for money, make it a top choice for travelers.
The breakfast receives praise for being delicious and abundant with a variety of options and a pleasant dining setup that adds to the experience. Although there are some mixed reviews about its variety and occasional inconsistency, the overall feedback on breakfast remains positive.
Dinner at the hotel's restaurant is noted for its delicious food and excellent service, despite some drawbacks such as limited operating hours, particularly on weekends and logistical issues with room service and coffee availability. Despite these challenges, guests find the restaurant satisfactory, especially during operational hours.
The rooms are applauded for their spaciousness, cleanliness and comfort, making them ideal for travelers. However, some reviews indicate a need for modernization and better sound insulation. Missing amenities such as refrigerators and sufficient heating or cooling systems are noted by some guests. Despite these issues, the rooms are still considered comfortable and functional.
Cleanliness is a strong point of the hotel with many guests praising the well-maintained and clean environment. While there are occasional remarks about areas needing improvement, the general sentiment is positive regarding the hotel's cleanliness standards.
The staff at Hotel Bogotá Regency Usaquén earn high marks for their friendliness, professionalism and customer service. Their attentiveness and willingness to assist guests are frequently noted, leaving a lasting impression of care and respect.
The hotel’s wifi, however, is a common point of frustration for guests with numerous complaints about poor connectivity and signal strength, especially in rooms. This is an area that could benefit from significant improvement.
The gym receives largely negative feedback, as guests find it either non-existent or poorly maintained with limited accessibility and equipment. Improvements in this facility could enhance the overall guest experience.
Parking at the hotel is generally appreciated for its convenience and security, though some guests have noted the lack of covered spaces and occasional limitations during peak hours. Overall, the parking facilities are viewed positively.
Family accommodations are well-received with spacious, well-lit and comfortable rooms suitable for family stays. The family-friendly environment and convenient location enhance the experience for families, making it a good choice for extended family visits.
Beds in the hotel receive generally positive feedback for their comfort and size, contributing to a restful stay. However, opinions on bed comfort vary with some finding them too hard or too soft. Nevertheless, most guests are satisfied with the quality of the beds.
Business travelers find the hotel convenient and suitable for work-related stays, appreciating the strategic location, spacious rooms and efficient concierge service. Although there are minor drawbacks, such as additional charges for business services and noise issues, the hotel remains a recommended option for business stays.
Finally, the hotel is praised for its romantic ambiance, making it an ideal choice for couples seeking a picturesque and intimate experience. The beautiful terrace and views add to the charm, creating a pleasant setting for romantic getaways.
Categories
The breakfast receives praise for being delicious and abundant with a variety of options and a pleasant dining setup that adds to the experience. Although there are some mixed reviews about its variety and occasional inconsistency, the overall feedback on breakfast remains positive.
Dinner at the hotel's restaurant is noted for its delicious food and excellent service, despite some drawbacks such as limited operating hours, particularly on weekends and logistical issues with room service and coffee availability. Despite these challenges, guests find the restaurant satisfactory, especially during operational hours.
The rooms are applauded for their spaciousness, cleanliness and comfort, making them ideal for travelers. However, some reviews indicate a need for modernization and better sound insulation. Missing amenities such as refrigerators and sufficient heating or cooling systems are noted by some guests. Despite these issues, the rooms are still considered comfortable and functional.
Cleanliness is a strong point of the hotel with many guests praising the well-maintained and clean environment. While there are occasional remarks about areas needing improvement, the general sentiment is positive regarding the hotel's cleanliness standards.
The staff at Hotel Bogotá Regency Usaquén earn high marks for their friendliness, professionalism and customer service. Their attentiveness and willingness to assist guests are frequently noted, leaving a lasting impression of care and respect.
The hotel’s wifi, however, is a common point of frustration for guests with numerous complaints about poor connectivity and signal strength, especially in rooms. This is an area that could benefit from significant improvement.
The gym receives largely negative feedback, as guests find it either non-existent or poorly maintained with limited accessibility and equipment. Improvements in this facility could enhance the overall guest experience.
Parking at the hotel is generally appreciated for its convenience and security, though some guests have noted the lack of covered spaces and occasional limitations during peak hours. Overall, the parking facilities are viewed positively.
Family accommodations are well-received with spacious, well-lit and comfortable rooms suitable for family stays. The family-friendly environment and convenient location enhance the experience for families, making it a good choice for extended family visits.
Beds in the hotel receive generally positive feedback for their comfort and size, contributing to a restful stay. However, opinions on bed comfort vary with some finding them too hard or too soft. Nevertheless, most guests are satisfied with the quality of the beds.
Business travelers find the hotel convenient and suitable for work-related stays, appreciating the strategic location, spacious rooms and efficient concierge service. Although there are minor drawbacks, such as additional charges for business services and noise issues, the hotel remains a recommended option for business stays.
Finally, the hotel is praised for its romantic ambiance, making it an ideal choice for couples seeking a picturesque and intimate experience. The beautiful terrace and views add to the charm, creating a pleasant setting for romantic getaways.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
About Hotel Bogotá Regency Usaquén
License: 34599
Guest Reviews
Location
Breakfast
Reviews often praise the kindness and attentiveness of the staff during breakfast, contributing to a pleasant dining experience. Cleanliness and the pleasant setup of the breakfast area are also mentioned as positives.
However, there are some mixed reviews regarding the variety of the breakfast options. While some guests find the breakfast diverse and plentiful, others feel it can be repetitive and lacking in variety with a few noting that it is the same every day. Critics also mention that the quality can be inconsistent with occasional comments on the breakfast being basic or not meeting expectations for a higher-end hotel.
Despite these criticisms, the overall impression remains favorable with many guests appreciating the hearty and satisfying breakfast that often meets or even exceeds their expectations.
Dinner
However, there are substantial drawbacks, especially regarding the dining schedule. Numerous guests were inconvenienced by the limited operation hours with the restaurant often unavailable on Sundays and closing early on Saturdays. This lack of late-night and weekend dining options compelled guests to seek alternatives like food delivery services.
Additionally, some logistical aspects drew criticism. Room service items required immediate payment rather than being charged to the room and there was no coffee availability at the reception, necessitating a visit to the restaurant for a paid cup.
While the hotel meets basic needs and offers good food during operational hours, potential visitors might want to plan ahead for meals, especially during weekends. Addressing these operational gaps could significantly enhance the overall guest experience.
Rooms
Despite the overall positive feedback, some guests have pointed out a need for modernization in the rooms. The furniture and decor are considered outdated by several reviewers with some mentioning old carpets and dated facilities. Noise levels from the street and internal remodeling activities have also been a point of concern for some guests, indicating that sound insulation could be improved.
The lack of certain amenities such as refrigerators, minibars and sufficient heating or cooling systems has been noted. A few reviews mentioned that the rooms were either too cold or too warm, contributing to a less comfortable stay. Additionally, issues with the hot water supply and occasional maintenance problems, such as leaks and faulty equipment, were mentioned.
In summary, while Hotel Bogotá Regency Usaquén earns praise for its spacious and comfortable rooms, there are areas in need of refurbishment and improvement in amenities to enhance the guest experience.
Beds
However, some guests had less favorable experiences. A few reviews mentioned that the beds were either too small or too hard and there were occasional complaints about the age and noise of the beds. Others found the mattresses either very soft and uncomfortable or hard and uncomfortable, indicating a range of personal preferences.
There were also some specific issues with the placement of the bed being too close to the windows, making it difficult to climb in and out comfortably and the blankets being too small or uncomfortable. Despite these occasional drawbacks, the general consensus among reviewers is that the beds at Hotel Bogotá Regency Usaquén are largely comfortable and contribute positively to the overall stay experience.
Cleanliness
However, not all feedback is positive. Some guests observed areas needing improvement, such as dust in hard-to-see places, dirty windows and poorly maintained bathtubs and carpets. Other issues included outdated furniture and occasional neglect in deep cleaning behind beds and furniture. Some specific instances of cleanliness shortcomings involved dirty water from the bathtub and shower, wet and slippery floors and a leaking ceiling. Despite these concerns, the general consensus indicates that the hotel excels in maintaining a clean and comfortable environment for its guests with remarks on the excellent breakfast and attentive staff complementing the cleanliness efforts.
Staff
Wi-Fi
Gym
Parking
While many appreciate the availability and the security of the parking facilities, some guests have experienced limitations during peak hours and felt that the parking space could use enhancements. Despite a few instances of reservations not being fulfilled and additional charges post-checkout, the overall sentiment towards the parking facilities is positive with praise for its ample space and free access contributing to a satisfactory stay for many.
Family
Its location is advantageous for families, as it is close to family-friendly places, making it a convenient base for exploring the city. The hotel also offers a complimentary family breakfast, which adds to its appeal for family stays. Some find the hotel perfect for extended family visits and highlight the overall pleasant stay they had. While there are a few negative mentions about family accommodations, the general sentiment suggests that the hotel is suitable and wonderful for families.
Business
The hotel is considered excellent for business needs with several guests noting it as a great choice for work trips and business activities. The concierge service is commended for its efficiency, supporting the smooth execution of business tasks. For those planning extended stays, the facilities and service align well with long-term business travel requirements.
However, some reviews suggest areas for improvement, such as the additional charges for business services and issues with early check-in due to staffing constraints. There are also mentions of noise in the hallways and a card key return fee. Despite these minor drawbacks, most guests find Hotel Bogotá Regency Usaquén suitable for business travels, making it a recommended option for professional stays in the area.
Romantic
No, Hotel Bogotá Regency Usaquén doesn't have any pool.
No, a spa isn't available at Hotel Bogotá Regency Usaquén.
No, Hotel Bogotá Regency Usaquén doesn't allow dogs.
Yes, parking facilities are available at Hotel Bogotá Regency Usaquén.
Yes, Hotel Bogotá Regency Usaquén has a gym.
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