Bogota, Calle 53 # 10-784.64064,-74.064972(Show on Map)
7.3
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Express 53 in Bogotá enjoys a prime central location, making it an excellent base for both business and leisure travelers. The hotel provides easy access to important sites, shopping centers and entertainment spots, including Theatron and various bars. The nearby Transmilenio bus stations further enhance travel convenience throughout the city. Although some concerns about noise and safety at night were noted, the majority of guests commend the hotel’s strategic locale and its overall value-for-money proposition.
Breakfast at Hotel Express 53 receives mixed reviews. Many guests praise its delicious offerings, variety and the friendly restaurant staff. Some even regard it as one of the best they’ve encountered. However, there are repeated concerns about lack of variety and inconsistency in breakfast service, including unchanging daily menus and missing included breakfasts.
The hotel's Panorama restaurant is widely acclaimed for its delicious food, varied menu, excellent service and breathtaking panoramic views of the city from its rooftop terrace. Despite occasional service oversights, the restaurant is highly recommended for an in-house dining experience.
The rooms at Hotel Express 53, however, have garnered significant criticism. Guests frequently describe them as small, cramped and not meeting expectations set by online photos. A noticeable lack of windows, resulting in stuffy and poorly ventilated conditions, exacerbates discomfort. Issues with cleanliness, including dirty towels and bedding, unpleasant smells and maintenance problems, further detract from the experience. Noise from the streets and within the hotel adds to the negative feedback, although when rooms do meet expectations, they are appreciated for their cleanliness and comfort.
Cleanliness receives mixed feedback with good remarks on the hotel's overall efforts and organized facilities. However, several reviews point out issues like poor bathroom cleaning, dirty towels, bad smells and a lack of daily housekeeping, indicating a need for more consistent cleaning practices.
The staff at Hotel Express 53 are frequently praised for their attentiveness, friendliness and professionalism. Key staff members, like Camilo and Julian, are specifically mentioned for their excellent service. Despite occasional instances of unhelpful or rude behavior, the overall sentiment remains one of satisfaction with the team’s dedication and hospitable demeanor.
WiFi service at the hotel is a mixed bag. While the internet connection is good in certain public areas, many guests report a lack of WiFi access in their rooms, which can significantly impact overall guest satisfaction.
Hotel Express 53’s suitability for family stays receives positive remarks, particularly for short stays during city layovers. The hotel offers a good price-to-service ratio and a convenient location with accessible dining options. However, the lack of air conditioning and windows in the rooms can detract from the family-friendly experience.
The beds at the hotel face numerous complaints regarding their comfort with many guests describing them as very hard and uncomfortable. Issues with mattress quality and bed hygiene are also mentioned, making the sleeping experience less than satisfactory.
As a three-star hotel, Hotel Express 53 provides good value, convenient location and adequate services in line with its rating. However, there is room for improvement in cleanliness, maintenance and certain amenities. Business travelers, in particular, find the hotel accommodating with its coworking space and central location, although some breakfast services could be enhanced.
Overall, while Hotel Express 53 has considerable strengths, particularly in its location, dining and staff service, addressing the concerns related to rooms, cleanliness and WiFi could significantly improve guest experiences.
Categories
Free Wi-Fi
Family
Business
3 Star
Sustainability Journey
Room Types
Budget Double Room
Double Room
Single Room
Standard Triple Room
Standard Twin Room
About Hotel Express 53
Registry or License or Notification Number: 262627
Guest Reviews
7.3
Good
Review Summaries
Location
Hotel Express 53 boasts a prime location that caters to a wide range of needs and preferences. Its central placement in Bogotá ensures that guests can easily access important sites, including government offices, shopping centers and top entertainment spots such as Theatron and various bars. The convenience extends further with proximity to Transmilenio bus stations, aiding smooth travel throughout the city.
Many guests have praised the hotel’s strategic locale, which provides good access routes to different parts of Bogotá, making it an ideal base for both business errands and leisure activities. The surrounding area features several shops, supermarkets and restaurants, enhancing the overall convenience and appeal of staying at Hotel Express 53.
While the central location offers numerous benefits, it’s worth noting that some guests have expressed concerns about noise levels due to the bustling streets and potential safety issues at night. Despite these minor drawbacks, the majority of reviewers highlight the excellent price-to-location ratio, emphasizing the hotel's value-for-money proposition.
In summary, Hotel Express 53 is well-regarded for its convenient and strategic location, making it a favored choice for visitors needing easy access to Bogotá's key attractions and services.
Breakfast
Hotel Express 53 has received mixed feedback about its breakfast offerings. On the positive side, many guests have praised the breakfast for being very delicious, well-prepared and served in ample portions. Some have highlighted the impeccable food quality and excellent service provided by the friendly restaurant staff. Notably, the breakfast is often described as complete and even one of the best in the world by some reviewers. Guests appreciated the variety of food and natural choices available and many particularly enjoyed the scenic views from the breakfast area.
However, several reviews indicated a need for improvement. Common criticisms include a lack of variety and creativity in the breakfast menu with many guests noting that the options were repetitive, particularly the daily serving of scrambled eggs. Some guests mentioned that the breakfast was basic and didn't cater well to dietary needs, such as those of diabetics. Additionally, there were complaints about the inconsistency in breakfast provisions with some guests not receiving the included breakfast that was advertised.
Overall, while Hotel Express 53 offers a breakfast experience that many find satisfying and enjoyable, there are definite areas for enhancement, especially in terms of variety and consistent service provision.
Dinner
Hotel Express 53’s Panorama restaurant receives widespread acclaim from guests, making it a standout feature of the hotel. Many visitors highlight the restaurant's stunning views, including those from the terrace, which offers a beautiful panorama of the city. The rooftop location adds a unique dining experience, combining great food with breathtaking scenery.
The quality of the food is consistently praised with terms like delicious and very good frequently mentioned. Breakfast, in particular, is noted for its variety and taste, contributing to a pleasant start to the day. The menu is described as varied and enjoyable.
Service at the restaurant is generally seen in a positive light. Guests often commend the friendly and efficient staff and the overall atmosphere is described as excellent and pleasant. However, there are occasional reports of service oversights, such as meals being forgotten or not served, which detract from the otherwise high standards.
Despite minor flaws, the restaurant at Hotel Express 53 appears to be a strong recommendation for those looking to dine in-house, combining good food, excellent service and spectacular views to create a memorable dining experience.
Rooms
Hotel Express 53 has received a range of feedback regarding its rooms with common themes highlighting significant issues. The most frequent concern is the small size of the rooms, described repeatedly as cramped, tiny or extremely small. Many guests reported that the rooms do not resemble the photos advertised online, showing a marked difference from expectations.
A substantial number of rooms have no windows, making them feel claustrophobic and poorly ventilated, leading to stuffy conditions and a lack of natural light. This lack of ventilation further exacerbates issues with heat, making rooms uncomfortably hot, especially without air conditioning.
Cleanliness is another significant area of concern. Reviews frequently mention dirty towels, bedding and other maintenance issues such as broken shower doors and dusty corners. There were also mentions of unpleasant smells, including dampness and cigarette smoke, contributing to an overall uncomfortable experience.
Noise is another persistent issue with rooms facing the street suffering from external sounds and internal noise from other guests or the elevator. This makes for a less than restful stay.
On the positive side, when the rooms did meet expectations, guests described them as pleasant, clean and in some cases, spacious with good climates. However, these occurrences seem less frequent compared to the negative feedback.
In summary, while Hotel Express 53 might offer some satisfactory rooms, the overwhelming feedback points to issues with room size, ventilation, cleanliness, noise and maintenance, which potential guests should consider.
Beds
Hotel Express 53's beds have garnered numerous comments from guests, primarily highlighting discomfort. Many reviews note that the beds are very hard and uncomfortable with descriptions likening them to concrete or rocks. Issues with mattress quality are evident, including indentations and reports of mattresses sinking in. Several guests also mentioned that pillows were uncomfortable, contributing to an overall unpleasant sleeping experience.
Some reviews highlighted concerns over bed hygiene, including dirty bed sheets and low-quality bedding. Instances of bed bugs and uncleanliness were noted, causing significant discomfort for guests.
On the positive side, there were mentions of a king-sized bed and a few guests found the bed to be comfortable. However, these mentions are overshadowed by numerous complaints about the beds' hardness and the lack of comfort they provided. Overall, it seems the hotel needs to address the quality and comfort of their beds to enhance guest satisfaction.
Cleanliness
Hotel Express 53 has received mixed reviews when it comes to cleanliness. Many guests have appreciated the hotel's efforts, noting that its facilities are always very clean and everything is organized. A significant number of comments praise the clean rooms and the consistent effort to maintain cleanliness with clean towels available for guests.
However, there are notable concerns that cannot be ignored. Several reviews mentioned poor cleaning in the bathrooms, dirty towels and even instances of cockroaches under the towel. Some guests pointed out that the rooms had a bad smell with no ventilation, air conditioning or windows, contributing to the discomfort. Issues such as peeling paint, dusty corners and dirty sinks were also mentioned, along with reports of hair on the pillows and sheets.
Specific mentions of inadequate cleaning practices, such as not cleaning the room every day and not changing the sheets, suggest room for improvement. Additionally, some guests experienced a day without hot water and there were complaints about humidity.
Overall, while the hotel does have a positive side concerning cleanliness, highlighted by many guests, there remains a significant need for better and more consistent cleaning practices to enhance the stay experience.
Staff
At Hotel Express 53, guests repeatedly highlight the exceptional qualities of the staff, painting a picture of attentive and courteous service. The reception team is frequently mentioned for their hospitality and kindness, creating a welcoming atmosphere upon check-in. Noteworthy employees like Camilo and Julian are complimented for their friendly and attentive demeanor.
The overall customer service stands out with numerous reviews praising the staff for being very good, friendly and always willing to help. The cleaning staff and restaurant personnel also receive commendations for their professionalism and quality service.
However, there are some mentions of less favorable experiences, including instances of rude and unhelpful behavior from certain receptionists and other staff members. Despite these occasional negative remarks, the predominant sentiment is one of satisfaction with the staff's dedication and the excellent service provided.
In summary, the majority of guest reviews praise Hotel Express 53 for its attentive, kind and friendly staff, contributing significantly to positive stays. The team’s professionalism and hospitality are key strengths, leaving a lasting impression of good service, even though there's some room for improvement in consistency.
Wi-Fi
Hotel Express 53 receives mixed reviews regarding its WiFi service. Guests appreciate the excellent internet connection available in certain areas of the hotel, describing it as good and very good. However, a recurring issue is the lack of WiFi access in the rooms with many noting that the signal does not reach these areas. Some found the internet to be terrible or not valid at all within their accommodations. Despite the reliable connection in some parts of the hotel, the persistent problem of no WiFi in the rooms remains unresolved for many. Overall, while the hotel provides a strong internet service in designated spots, ensuring consistent WiFi coverage throughout all rooms could significantly enhance guest satisfaction.
Family
Hotel Express 53 appears to be a recommended option for family stays, suggesting a comfortable environment for those traveling with their loved ones. It is seen as a suitable choice for families looking for a brief respite, particularly for a one-night stay during a city layover. The hotel has a good price-service relationship and offers comfortable rooms. Adding to its appeal, it is centrally located with an abundance of nearby food places, providing convenience for dining. However, there are mentions of some drawbacks; the bedrooms can get uncomfortably hot and lack both air conditioning and windows, which might detract from the overall family-friendly experience.
3 Star
Hotel Express 53 provides a central location that many guests find convenient and well-suited for its price range. The excellent value and good logistics offered by the hotel are highlighted as significant positive aspects. However, the overall experience aligns closely with its three-star rating and while guest expectations were managed in terms of luxury, some found the quality not quite worth the price. There were concerns about the distinction between simplicity and negligence, indicating areas for potential improvement in cleanliness and maintenance. Overall, the hotel matches its three-star designation but leaves room for betterment in certain areas.
Business
Hotel Express 53 receives positive feedback for its suitability for business travelers. The hotel features a nice coworking space, ideal for those needing to work during their stay. The central location is commended for its convenience and flexible capacity for meetings. Guests appreciate the excellent reception service, which includes access control during nighttime. Although breakfast service is available, it is mentioned to be somewhat incomplete. Overall, the facilities and services make it a recommended place for business purposes.
FAQ
No, Hotel Express 53 doesn't have any pool.
No, a spa isn't available at Hotel Express 53.
No, Hotel Express 53 doesn't allow dogs.
No, parking facilities aren't available at Hotel Express 53.
