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NH Collection Bogota Hacienda Royal

Bogota , Calle 114 No. 6-02 (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsNH Collection Bogotá Hacienda Royal, located in the picturesque district of Usaquén, offers guests an ideal blend of tranquility and accessibility. Situated in a safe, inviting neighborhood that features a shopping mall and vibrant culinary scene, it provides travelers with easy access to retail outlets, dining establishments, and nearby attractions such as the lively Usaquén Park and weekend flea market. This excellent location is complemented by a serene ambiance, making it a highly recommended choice for both business and leisure travelers.

Guests frequently praise the hotel for its delicious and diverse breakfast offerings. The expansive buffet includes fresh Colombian fruits, juices, and pastries, along with made-to-order eggs, ensuring a customized dining experience. The breakfast staff enhances this experience with their friendliness and professionalism, further elevating the morning ritual. Although minor improvements have been suggested, such as additional protein and gluten-free options, the consensus remains overwhelmingly positive.

The hotel rooms are consistently noted for their comfort and spaciousness. Cleanliness is a standout aspect, with housekeeping receiving high marks for their meticulous attention to detail. While some guests find the room decor slightly dated and bathrooms small, these concerns are overshadowed by the comforting environment and amenities such as minibars, balconies, and stunning views.

The exceptional cleanliness throughout the property, from guest rooms to public areas, is another commendable feature, with the housekeeping team ensuring immaculate conditions. This dedication to hygiene complements the hotel's overall peaceful setting.

A major highlight of guest experiences is the hotel's staff, recognized for their warmth, attentiveness, and helpfulness. Their superb service significantly enhances guest satisfaction, with special praise often directed toward staff in the restaurant for their dedication and professionalism. English proficiency ensures smooth communication, adding to the positive experience.

While there are occasional critiques regarding bed comfort and room proportion, the general sentiment is favorable, with guests appreciating the quality linens and overall sleep experience offered by the hotel’s beds.

Though some reviews suggest areas for improvement in meeting five-star expectations, most guests appreciate the hotel's comfortable atmosphere and plan to return, enamored by its compelling location and quality service. Overall, NH Collection Bogotá Hacienda Royal delivers a superb stay experience that balances comfort, cleanliness, and hospitality in a charming neighborhood.
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Categories

5-Star Hotel

Part of NH Collection's premium brand, this hotel provides elegant rooms, quality service, and upscale amenities. Offers a sophisticated environment for a luxurious stay.

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Hotel with Gym

Room Types

About NH Collection Bogota Hacienda Royal

License: 6021

Guest Reviews

8.8

Excellent

Location

Nestled in the charming district of Usaquén in northern Bogotá, NH Collection Bogota Hacienda Royal offers guests a superb location with a blend of tranquility and accessibility. The hotel is conveniently attached to a shopping mall, providing immediate access to an array of retail and dining options. This area is renowned for its serene ambiance, surrounded by picturesque views of the mountains, and offers a safe and comfortable environment for travelers. Visitors can easily explore the nearby attractions, including the vibrant Usaquén Park, a lively square, and the weekend flea market, all within walking distance.

The neighborhood is a delightful mix of quaint cafes, trendy pubs, and a diverse range of restaurants, perfect for culinary enthusiasts. For those in Bogotá on business, the hotel's proximity to business centers is ideal, ensuring both productivity and leisure. Guests have praised the hotel for its quiet surroundings, making it an excellent choice for those who appreciate peace away from the city's hustle. Overall, the combination of an excellent location, safe and inviting neighborhood, and the hotel's dedicated service make the NH Collection Bogota Hacienda Royal a highly recommended place for both business and leisure travelers.

Breakfast

At the NH Collection Bogota Hacienda Royal, breakfast is a highlight for many guests. The reviews consistently praise the hotel for its diverse and delicious breakfast offerings. The buffet is frequently described as extensive and varied, featuring a wide range of options, including an impressive selection of fresh Colombian fruits, juices, cereals, and delectable pastries. Guests particularly appreciate the opportunity to customize their meals, with eggs made to order at no extra cost, ensuring a fresh start to the day.

The breakfast experience is further enhanced by the friendly and professional staff, who go above and beyond to cater to personal preferences, making guests feel well-taken care of. Many diners mention that their meals were not only tasty but also excellently presented, adding to the overall dining experience.

Although there are some minor suggestions for improvement, such as offering more protein options and gluten and lactose-free items, the general consensus is overwhelmingly positive. While some guests find the breakfast to be slightly overpriced, the quality and variety of the food seem to justify the cost for most.

Across the board, the breakfast is consistently described as amazing, delicious, and one of the best aspects of staying at the hotel, drawing praise for both its flavor and the service accompanying it.

Rooms

NH Collection Bogotá Hacienda Royal offers guests a consistently positive experience with its rooms, which are frequently described as spacious, comfortable, and beautifully appointed. Many guests appreciate the clean and quiet atmosphere of the accommodations, along with the comfortable beds and well-organized amenities such as a well-equipped minibar. While some mention the decor as slightly dated, the overall impression of the rooms is positive thanks to features like impressive balconies and stunning views.

The hotel is located in a beautiful neighborhood, providing guests with a serene and convenient setting, especially for those visiting the area for medical reasons. Cleanliness is a recurring theme, with rooms often noted as spotless, and the housekeeping team receives praise for their attention to detail.

Although a few guests mentioned small bathrooms and minor issues with the room's smell, these concerns did not seem to overshadow the overall comfort and spaciousness of the accommodations. Moreover, the hotel's proximity to a shopping center and a nice park adds to its appeal.

The hotel staff has been complimented for their helpfulness, contributing to the overall positive guest experience. The on-site breakfast also garners high marks, further enhancing the stay. Despite some minor reputational drawbacks with reception staff, guests frequently express enjoyment and satisfaction during their stay, making this hotel a worthwhile consideration for those visiting Bogotá.

Beds

The NH Collection Bogota Hacienda Royal generally receives positive feedback regarding its beds. Guests frequently highlight the beds as being very comfortable, often paired with high-quality linens that enhance the overall sleep experience. Comments about spacious beds contribute to the sense of luxury and comfort in the hotel rooms. Additionally, the rooms themselves are described as comfortable, providing ample space conducive for work and relaxation. However, some feedback suggests room for improvement, with a few guests finding the beds either too soft or not adequately supportive, and instances where the size of the beds did not match the room's proportions, resulting in a less comfortable experience for some. Despite these critiques, the overall impression remains favorable as guests often praise the comfort and cleanliness of the beds and pillows, making it a noteworthy aspect of their stay.

Cleanliness

NH Collection Bogotá Hacienda Royal consistently garners praise for its exceptional cleanliness, a factor that stands out prominently in guest feedback. Visitors repeatedly describe the hotel as very clean, with various aspects from rooms to public areas maintained to high standards. Despite its age showing in some areas, the hotel does not compromise on hygiene, ensuring that rooms and facilities remain immaculate and well-organized. The housekeeping team is often commended for their attention to detail, presenting rooms in pristine condition and even organizing personal items in a visually appealing manner. Guests appreciated the cleanliness across the entire property, including the breakfast area where everything is well-maintained. The hotel also benefits from a serene, safe location, which complements the clean and comfortable environment. Overall, NH Collection Bogotá Hacienda Royal delivers a superb experience in cleanliness, making it a reliable choice for travelers valuing hygiene and comfort.

Staff

At the NH Collection Bogotá Hacienda Royal, the warmth and professionalism of the staff stand out as key highlights of guest experiences. The team is consistently described as friendly, attentive, and incredibly helpful, offering superb service that significantly enhances the stay. Many guests specifically praise the accommodating nature of staff members, who go above and beyond to ensure a memorable visit. The attention to detail and personalized service are noteworthy, with mentions of staff members who excel in making every guest feel at home and comfortable. Communication is also smooth, thanks to the staff's proficiency in English. Special mention is often made of the restaurant staff, particularly Pedro and Ana, for their exceptional service and dedication. Overall, the hotel's friendly and professional staff is a major reason why guests have such positive experiences at this well-located property in Usaquén.

5 Star

NH Collection Bogota Hacienda Royal is well-loved by guests who appreciate its comfortable atmosphere and plan to return in the future. The hotel has been described as an excellent choice, and some guests find the facilities reflective of its five-star rating, recommending it highly. However, there are critiques as well, with several guests feeling that the hotel does not fully embody the standard expected of a five-star establishment. Concerns have been raised about the maintenance and cleanliness of the property, with some suggesting that it is more akin to a three-star hotel. Additionally, service inconsistencies during breakfast hours have been noted, which can be surprising for a hotel of its supposed caliber. Despite these issues, the location offers a compelling experience that encourages guests to visit again.

No, NH Collection Bogota Hacienda Royal doesn't have any pool.

Yes, a spa is available at NH Collection Bogota Hacienda Royal.

Yes, NH Collection Bogota Hacienda Royal welcomes dogs.

Yes, parking facilities are available at NH Collection Bogota Hacienda Royal.

Yes, NH Collection Bogota Hacienda Royal has a gym.

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