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Summary of reviewsLa Pradella offers a charming retreat nestled in the serene heart of a picturesque village, celebrated for its exceptional location that blends tranquility with accessibility. Guests frequently highlight the property's strategic position, providing breathtaking mountain views and proximity to ski slopes, hiking trails and nearby resorts. The spacious, well-equipped apartments with large terraces and balconies are ideal for enjoying the natural surroundings, enhancing the overall guest experience.
The breakfast options receive mixed feedback with some guests appreciating the convenience and quality of fresh bread and croissants, while others note a lack of variety and value for money. The lack of an on-site restaurant is counterbalanced by well-equipped kitchens in the apartments, allowing guests to prepare their own meals and enjoy outdoor dining on the furnished terraces.
Room reviews are generally positive with many guests praising the spacious, clean and functionally equipped apartments that feature beautiful mountain décor and stunning views. However, there are feedback points indicating a need for better maintenance and more rigorous cleanliness, particularly in the bathrooms and kitchens.
Cleanliness receives mixed reviews overall with some guests enjoying clean accommodations and others pointing out significant issues such as dust, leftover items from previous guests and worn-out furniture. Better cleaning protocols and maintenance are needed to address these concerns.
Staff interactions are a mix of positive and negative experiences. Many guests commend the friendliness and helpfulness of the reception staff, while others report limited availability and inconsistencies in service quality.
The free Wi-Fi is acknowledged as a weak point with numerous guests experiencing slow and unreliable connections that detract from the overall experience. The pool area receives mixed reviews as well, praised for its pleasant atmosphere and added value but criticized for inadequate heating and occasional cleanliness issues.
La Pradella offers a mixed experience when it comes to beds with some guests finding the mattresses comfortable while others point out issues with sagging and outdated sofa beds. Improved bedding would greatly enhance guest comfort.
Overall, La Pradella is considered good value for money, offering a generally pleasant stay with a range of facilities. However, improvements in maintenance, cleanliness and service reliability would significantly enhance the guest experience. The property remains a practical choice for guests seeking a peaceful retreat with easy access to nature and outdoor activities. Show more
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Categories
Dog Friendly Aparthotel
As an aparthotel, La Pradella offers apartment-style accommodations with hotel services. Its amenities and services cater to a comfortable stay for guests with dogs.
Aparthotel with Parking
La Pradella offers parking facilities for its guests.
Aparthotel with Indoor Pool
La Pradella offers self-catering accommodations with access to a spa area that includes an indoor swimming pool and a spa bath. A fitness area is also available for residents.
Aparthotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Aparthotel
3-Star Aparthotel
Aparthotel with Heated Pool
Room Types
Apartment (2-4 Adults)Set on 1 or 2 levels, this apartment offers free WiFi, an equipped kitchenette and a bathroom with a bathtub.
Apartment (2-6 Adults)Set on 1 or 2 levels, this apartment offers free WiFi, an equipped kitchenette and a bathroom with a bathtub.
Extras in this apartment include a balcony and a flat-screen TV.
Apartment (2-8 Adults)This apartment offers free WiFi, an equipped kitchenette and a bathroom with a bathtub.
Extras in this apartment include a terrace and a TV.
Superior Apartment (2-6 Adults)This spacious suite is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. The well-equipped kitchenette features a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a terrace with mountain views, this suite also offers a coffee machine and a flat-screen TV with satellite channels. The unit offers 4 beds.
Guest Reviews
7.4
Good
Location
Nestled in the heart of a serene village, La Pradella boasts an exceptional location that harmonizes tranquility with accessibility. Guests repeatedly commend its setting, highlighting the peaceful ambiance combined with close proximity to ski slopes and hiking trails. The surrounding landscapes are spectacular, offering breathtaking views of mountains and nature, ideal for outdoor enthusiasts. The location is praised for being geographically strategic, providing easy access to nearby resorts such as Font-Romeu and Pyrénées 2000, as well as other points of interest in the Cerdanya region.
The setting of La Pradella is not only advantageous for winter sports but also for summer activities, making it a versatile destination throughout the year. Visitors appreciate the convenience of nearby amenities, including supermarkets and shuttle services, which add to the overall convenience and functionality of the stay. The spacious and well-equipped apartments, combined with large terraces and balconies, allow guests to fully enjoy the tranquility and beauty of the natural environment.
The ample parking facilities and pet-friendly policies are additional perks that make La Pradella a practical choice for families and those traveling with pets. The reviews underline the exceptional combination of peaceful surroundings and practical location, making La Pradella a perfect retreat for anyone looking to immerse themselves in nature while still enjoying modern conveniences.
Breakfast
The breakfast at La Pradella has received mixed reviews from guests. On the positive side, guests have appreciated the convenience and quality of the fresh bread and croissants served in the morning. For an 8-euro price, the breakfast offers a decent selection that includes a croissant, bread, mini chocolate bread, spreads, jams, coffee, chocolate, juice, milk and cereal. Some guests have found this offering very convenient for the first morning of their stay and have enjoyed eating breakfast on the balcony.
However, there are several critical points mentioned regarding the breakfast. Many guests feel that the breakfast lacks variety, particularly in terms of fruit juice, cottage cheese and savory options like ham and cheese. The absence of pastries was also noted. Additionally, some guests were disappointed with the high price relative to the limited variety, quality and quantity provided. There are also mentions of the dining tables being sticky, which detracted from the overall experience.
Overall, while some guests found the breakfast to be satisfactory and convenient, others felt it did not meet their expectations in terms of variety and value for money.
Dinner
Nestled in a somewhat secluded location, La Pradella offers a unique dining experience that caters primarily to those who prefer the convenience and comfort of preparing their own meals. Despite the absence of an on-site restaurant, guests find the well-equipped kitchens in the apartments to be particularly advantageous. The kitchens are stocked with everything necessary for cooking, providing a viable alternative for those dine-in nights.
Guests can also enjoy ordering meals on-site to eat within the comfort of their apartments. The spacious terraces equipped with furniture allow for a delightful dining experience outdoors, making it a luxurious perk for dinners beneath the open sky. This flexibility is particularly appreciated by travelers seeking tranquility and a personalized dining setup.
While the lack of a restaurant and nearby supermarkets might pose a minor inconvenience, especially for those without a car, the setup at La Pradella compensates by offering facilities that support self-catering. However, guests should be aware to check amenities like the oven for any remnants from previous occupants.
The overall dining experience at La Pradella emphasizes convenience and personalization, making it a practical choice for those who enjoy a serene and self-sufficient stay.
Rooms
La Pradella offers a residence characterized by spacious, clean and well-equipped apartments, which are often praised for their comfort and functionality. Many guests highlight the beautiful mountain decor and stunning views from the terraces. These apartments are suitable for families with ample room for children and practical kitchen amenities for a cozy stay. The location is noted for its tranquility and ideal positioning, providing a peaceful retreat with easy access to nearby attractions.
However, the feedback emphasizes a need for better maintenance and cleanliness. Some apartments show signs of wear and require renovation, particularly in the bathrooms and flooring. While the facilities such as the swimming pool, sauna, gym and billiards room are appreciated, there are sporadic complaints about the outdated or non-functional amenities, including the gym and heating issues with the pool.
Lack of hygiene in the kitchen and utensils has been pointed out by several guests, suggesting a more thorough cleaning regime is necessary. Moreover, the kitchen is sometimes inadequately stocked with essential items like a raclette machine missing.
Overall, La Pradella delivers a generally positive experience by providing a cozy, well-located and practical stay with excellent mountain views and spacious apartments. Improvements in maintenance and cleanliness would significantly enhance the overall guest experience.
Beds
La Pradella offers mixed experiences when it comes to the comfort of their beds. Guests have noted that while some beds are large and comfortable, particularly the thicker mattresses, others have found issues with older, sagging or hard mattresses. The sofa beds often received criticism for being uncomfortable with several guests citing issues like feeling the springs and the noisy, outdated mattresses.
There's a consensus that the bedding needs improvement, as some guests mentioned uncomfortable pillows and badly fitting sheets. However, a few have reported new bedding which seems to be a step in the right direction. Despite these inconsistencies, some visitors found the standard beds to be great and notably comfortable, highlighting them as a positive aspect of their stay. For a more comfortable experience, guests may want to request the newer bedding or confirm bed types prior to arrival.
Cleanliness
La Pradella garners mixed reviews regarding its cleanliness. While some guests have found the accommodations to be clean, tidy and spacious, many others note significant issues. Positive comments mention clean sheets and towels, fresh and bright apartments and cleanliness upon arrival.
However, a substantial number of reviews highlight areas needing improvement. Common complaints include dirty apartments, dust and leftover items from previous guests. Specific issues range from hair in bathrooms and worn-out furniture to sticky dining tables and chipped dishes. The swimming pool and jacuzzi area also faced criticism for cleanliness and temperature with some guests noting mold and neglected maintenance in common areas.
Beyond cleanliness, there are mentions of maintenance issues, such as faulty showers and poorly anchored cabinets. The need for renovations is evident in remarks about worn-out floors, outdated décor and equipment in disrepair.
Overall, despite some guests enjoying a clean and pleasant stay, many others were dissatisfied with the state of their accommodations, indicating a need for better cleaning protocols and more rigorous maintenance at La Pradella.
Staff
La Pradella seems to deliver a mixed experience when it comes to staff encounters with guest reviews highlighting both positives and negatives. The hotel’s reception staff often earn praise for their friendliness, helpfulness and professionalism. Many guests appreciated the attentive and welcoming nature of the team, mentioning that the staff were accommodating and kind. The technician's promptness and kindness also stood out positively, as did the overall hospitality of the staff.
However, some reviews point out significant areas for improvement, particularly regarding staff availability and responsiveness. Issues such as not being able to reach reception service outside of opening hours, a limited schedule of the reception staff and indifferent attitudes were noted by several guests. Reports of poor customer service, low staff presence and a lack of attentiveness detract from the overall experience.
While the welcoming and accommodating reception host is a highlight for many, there are inconsistencies in service that should be addressed to enhance the guest experience uniformly.
Wi-Fi
La Pradella's wifi leaves a lot to be desired according to guest reviews. Though there were mentions of strong wifi in all areas, most assessments highlight significant issues with internet connectivity. Guests frequently reported non-existent, very bad or weak wifi with many experiencing slow and intermittent connections. The wifi often comes and goes and there were instances of no wifi at all in some rooms or even complete network outages during their stay. Overall, reliable wifi appears to be a significant problem at La Pradella, affecting the overall guest experience.
Pool
La Pradella's pool area receives mixed reviews from guests, focusing more on the positives despite some recurring issues. The swimming pool and jacuzzi are often highlighted as significant pluses with many guests appreciating the pleasant atmosphere and added value they bring. It's noted that the facilities offer good value for money and the pool, along with the jacuzzi and sauna, is particularly enjoyable for children and families, especially after a day of skiing or hiking.
However, there are frequent mentions of the pool water being too cold with multiple guests pointing out that the pool is not heated adequately. This issue has resulted in the pool being less usable and comfortable for many visitors. Maintenance problems, including the pool's cleanliness and instances of a dirty or damaged liner, have also been noted, which occasionally detract from the overall experience.
The pool area is open from 11 am to 7 pm, though some guests wish it opened earlier in the morning. Despite these issues, those who find the temperature to their liking enjoy the pool and jacuzzi, making it a nice bonus feature of the hotel. Overall, while there are areas for improvement, the pool and jacuzzi still add a considerable appeal to La Pradella for many guests.
3 Star
La Pradella offers a rather nice stay overall and is considered good value for money. Guests find the place comfortable with various facilities, although some note that these amenities are not well-maintained and somewhat outdated. While the wifi connection is slow, the establishment provides a generally pleasant experience, albeit not fully living up to its three-star rating.
Accessible
La Pradella offers several accommodating features for guests with disabilities. Among the highlights is the abundance of free and spacious parking, making it easy to park near the building. The location is also advantageous with close proximity to a shuttle service and convenient access to nearby hiking trails.
The apartments themselves are noted for being family-oriented and 100% accessible for individuals with reduced mobility, providing a comfortable stay. Additionally, lift access ensures that navigating between floors is possible without using stairs, contributing positively to the overall accessibility of the hotel.
However, there are some areas for improvement. Guests have reported issues with the elevator, stating that it was out of order during their stay. This can pose a significant inconvenience, particularly for those requiring a stroller or wheelchair. Furthermore, the absence of staff and challenges in accessing certain amenities, such as the gym, highlight areas where service could be more attentive.
Overall, La Pradella provides a reasonably accessible environment with some notable benefits but could enhance its service reliability to better cater to guests with disabilities.
Heated Pool
Guests have consistently expressed mixed experiences regarding the heated pool at 'La Pradella'. On the positive side, many reviews highlight the availability of a heated pool, swimming pool and jacuzzi with some guests expressing their enjoyment of these amenities. The consistent mention of a heated pool suggests its popularity and frequency of use among guests. However, several issues have been noted, such as the pool not being warm enough, problems with the heating system and a barely heated jacuzzi. Additionally, some reviews mention the pool being almost cold, sometimes even described as frozen, which detracted from the overall experience. Despite these concerns, the heated pool remains a notable feature of 'La Pradella', particularly for those who appreciate a leisurely swim or spa relaxation.
Indoor Pool
La Pradella offers guests the convenience of an indoor heated swimming pool, which many appreciate for its availability and the added bonus of a jacuzzi. The pool and sports area provide ample opportunities for relaxation and recreation. While there are mixed feelings with some considering the indoor pool their least favorite feature, it remains a prominent and frequently mentioned amenity that guests overall seem to enjoy.
Dog Friendly
Visitors to La Pradella have expressed satisfaction with the hotel's dog-friendly facilities and policies. It is reassuring that pets, including very big dogs, are welcomed with acceptance. Guests appreciate being able to travel with their dogs, highlighting the importance of inclusive pet policies. Although an additional cost of 10 euros per night is required for pets, it seems a reasonable fee for many travelers. The hotel does not distinguish between rooms for guests with or without pets, enhancing convenience. Certain amenities such as a nice pool area have been positively reviewed, though there was an isolated issue noted regarding dog hair. Overall, La Pradella provides a pet-friendly environment that meets the needs of travelers with dogs.
Yes, La Pradella has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at La Pradella.
Yes, La Pradella welcomes dogs.
Yes, parking facilities are available at La Pradella.