Hotel Nurlytau
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Summary of reviewsHotel Nurlytau presents a tranquil and picturesque retreat, ideally located at the entrance to Borovoe amidst a forested area surrounded by pine trees. This serene environment offers guests fresh, clean air and easy access to natural attractions like Burabay River, Lake Burabay and Burabay National Park, making it an appealing choice for those seeking nature and relaxation. Its central location provides convenience without compromising on peace and quiet with amenities such as public transport stops and local shops within walking distance.
Guests have positively noted the breakfast offerings at Hotel Nurlytau, which, although simple, are tasty, hearty and included in the room price. Typical items like porridge, bread, butter, scrambled or boiled eggs and tea are appreciated for their freshness. Despite some mentions of limited variety and smaller portions, the breakfast generally meets expectations and sets a wholesome start to the day. The hotel also offers lunch and dinner options which have been praised for their delicious, homemade taste, particularly the Kazakh-style meat. Service at the dining area is facilitated by talented chefs, although meals need to be ordered in advance and some guests found the costs to be relatively high.
The rooms at Hotel Nurlytau are a mixed experience. Many guests appreciate the spaciousness and scenic views, especially those overlooking the pine forest. Equipped with basics like a refrigerator and TV, along with new furniture in some rooms, the rooms offer a cozy ambiance with fresh linen and towels. However, they are noted to be outdated and in need of repair with frequent mentions of uncomfortable, sagging mattresses and worn-out furniture. Cleanliness is also inconsistent with reports of inadequately cleaned rooms, dust and cobwebs. Therefore, while visually pleasing from the outside and located in a peaceful setting, the internal maintenance requires significant improvement.
Cleanliness overall has mixed reviews. Some guests note the tidy, neat rooms and regular changes of bed linens and towels, contributing to a cozy environment. On the other hand, numerous reports highlight shortcomings such as dirt, dust, spider webs and even sightings of mice. Inadequate bathroom cleaning and poor housekeeping services are recurring issues that detract from the guest experience.
Staff members at Hotel Nurlytau receive commendable reviews for their friendliness, helpfulness and professionalism. Administrators and support staff leave a lasting positive impression with their proactive and hospitable nature. Despite occasional issues with internal communication, the staff's approach contributes significantly to the welcoming atmosphere of the hotel.
WiFi service at the hotel receives mixed feedback with some guests experiencing good reception and decent speeds, while others find the connection unreliable and exceptionally slow. Similarly, cell signal quality may be weak in addition to fluctuating WiFi performance.
The hotel offers ample, secure on-site parking within a cozy courtyard that enhances the guest experience through amenities like barbecue grills, providing a touch of leisure and relaxation.
Hotel Nurlytau is particularly suitable for family vacations, offering a serene and peaceful environment. Guests recommend it for families, emphasizing the comforting breakfasts, large rooms with useful amenities and the restful atmosphere, despite the rooms' old-fashioned design. However, experiences with the beds are varied with some guests noting comfort and cleanliness, while many others report issues with old, sagging mattresses and worn-out furniture, indicating a need for refurbishment.
In summary, Hotel Nurlytau is a desirable choice for travelers seeking a peaceful, nature-centric retreat with basic comforts. However, improvements in room maintenance, cleanliness and bedding quality are necessary to enhance overall guest satisfaction.
Categories
Guests have positively noted the breakfast offerings at Hotel Nurlytau, which, although simple, are tasty, hearty and included in the room price. Typical items like porridge, bread, butter, scrambled or boiled eggs and tea are appreciated for their freshness. Despite some mentions of limited variety and smaller portions, the breakfast generally meets expectations and sets a wholesome start to the day. The hotel also offers lunch and dinner options which have been praised for their delicious, homemade taste, particularly the Kazakh-style meat. Service at the dining area is facilitated by talented chefs, although meals need to be ordered in advance and some guests found the costs to be relatively high.
The rooms at Hotel Nurlytau are a mixed experience. Many guests appreciate the spaciousness and scenic views, especially those overlooking the pine forest. Equipped with basics like a refrigerator and TV, along with new furniture in some rooms, the rooms offer a cozy ambiance with fresh linen and towels. However, they are noted to be outdated and in need of repair with frequent mentions of uncomfortable, sagging mattresses and worn-out furniture. Cleanliness is also inconsistent with reports of inadequately cleaned rooms, dust and cobwebs. Therefore, while visually pleasing from the outside and located in a peaceful setting, the internal maintenance requires significant improvement.
Cleanliness overall has mixed reviews. Some guests note the tidy, neat rooms and regular changes of bed linens and towels, contributing to a cozy environment. On the other hand, numerous reports highlight shortcomings such as dirt, dust, spider webs and even sightings of mice. Inadequate bathroom cleaning and poor housekeeping services are recurring issues that detract from the guest experience.
Staff members at Hotel Nurlytau receive commendable reviews for their friendliness, helpfulness and professionalism. Administrators and support staff leave a lasting positive impression with their proactive and hospitable nature. Despite occasional issues with internal communication, the staff's approach contributes significantly to the welcoming atmosphere of the hotel.
WiFi service at the hotel receives mixed feedback with some guests experiencing good reception and decent speeds, while others find the connection unreliable and exceptionally slow. Similarly, cell signal quality may be weak in addition to fluctuating WiFi performance.
The hotel offers ample, secure on-site parking within a cozy courtyard that enhances the guest experience through amenities like barbecue grills, providing a touch of leisure and relaxation.
Hotel Nurlytau is particularly suitable for family vacations, offering a serene and peaceful environment. Guests recommend it for families, emphasizing the comforting breakfasts, large rooms with useful amenities and the restful atmosphere, despite the rooms' old-fashioned design. However, experiences with the beds are varied with some guests noting comfort and cleanliness, while many others report issues with old, sagging mattresses and worn-out furniture, indicating a need for refurbishment.
In summary, Hotel Nurlytau is a desirable choice for travelers seeking a peaceful, nature-centric retreat with basic comforts. However, improvements in room maintenance, cleanliness and bedding quality are necessary to enhance overall guest satisfaction.
Hotel with Parking
Hotel Nurlytau offers parking, including free parking, private parking, and on-site parking. Various parking options are available for guests.
3-Star Hotel
Located in Burabay, this hotel provides essential amenities for a comfortable visit. It is suitable for travelers looking for standard accommodations.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Guest Reviews
Hotel Nurlytau enjoys a convenient and picturesque location that appeals to guests seeking tranquility and nature. Situated in a forested area at the entrance to Borovoe, the hotel is surrounded by pine trees and boasts fresh, clean air. The serene environment offers a quiet retreat away from the hustle and bustle of noisy restaurants and busy streets, making it an ideal spot for relaxation.
Proximity to natural attractions is a highlight with the Burabay River and Lake only a short walk away, often just 2 to 5 minutes on foot. Guests can easily access the beach area, which is right across the road from the hotel, allowing for leisurely walks and water activities. The nearby Burabay National Park and scenic spots like Lake Burabay and the surrounding mountains provide excellent opportunities for exploration and breathtaking views.
The hotel's central yet secluded location ensures convenience without compromising on peace and quiet. Public transport stops and local shops are within walking distance, facilitating easy movement and access to necessary amenities. Forest views and the proximity to nature add to the charm, making Hotel Nurlytau a desirable choice for travelers looking to enjoy both comfort and the beauty of Borovoe.
Hotel Nurlytau offers a breakfast experience that generally receives favorable remarks from its guests. Reviews highlight the simplicity yet tastiness of the offerings with many guests appreciating the hearty and filling nature of the meals. Breakfast is conveniently included in the room price, adding value to the stay. Commonly served items include various porridges, bread, butter, scrambled or boiled eggs and tea, noted for their freshness and good preparation.
However, some guests mentioned that the breakfast lacks variety and found the portions on the smaller side. The absence of coffee was another point of concern for some. Despite these minor drawbacks, many guests were satisfied with the taste and cleanliness of the breakfast, often describing it as delicious and hearty. Overall, while not extravagant, the breakfast at Hotel Nurlytau meets expectations and provides a wholesome start to the day.
Hotel Nurlytau offers a delightful dining experience that includes breakfast, lunch and dinner. Guests have praised the delicious dishes, particularly highlighting the Kazakh-style meat served at dinner. Meals are enjoyed in a homely setting with food that's described as tasty and filling, akin to homemade cuisine. While the hotel offers the convenience of choosing favorite dishes and provides hot dishes or snacks at reasonable prices, it's worth noting that lunch and dinner need to be ordered in advance. Some guests have found the cost of lunch and dinner to be on the higher side. Despite this, the overall impression of the dining experience at Hotel Nurlytau remains largely positive, thanks to the talented chefs and consistently excellent meals.
Hotel Nurlytau offers a mix of experiences when it comes to its rooms. Many guests appreciated the spaciousness and scenic views, particularly those overlooking the pine forest. Rooms come equipped with basics like a refrigerator and TV and for many, they were clean and adequately sized. There's also new furniture available in some rooms which added to the comfort levels. Fresh linen and towels are provided and the overall ambiance is cozy.
Despite these positives, there are areas where improvements are needed. Numerous reviews highlighted that the rooms are quite outdated and in need of repair, especially the beds, mattresses and bathroom facilities. Mattresses were frequently described as saggy and worn out, making sleep uncomfortable for some guests. The furniture also shows signs of wear and tear and in many cases, the rooms were not as clean as expected with various complaints about dust, cobwebs and trash being left behind.
Some amenities such as the TV reception and the cleanliness of the bathrooms were not up to standard either. Guests mentioned the lack of air conditioning and the need for better locks and curtains. Although the hotel looks good from the outside and offers a peaceful environment within the pine forest, the internal upkeep does not match the external appeal.
In summary, while Hotel Nurlytau provides basic comfort and pleasant views, it falls short in terms of maintenance and cleanliness. Significant upgrades and regular cleaning are necessary to enhance guest satisfaction. It is an appropriate option for a short stay if you seek a no-frills experience in a scenic location.
At Hotel Nurlytau, guests' experiences with the beds seem quite varied. Some guests have found the beds to be comfortable and soft, contributing positively to their stay. Clean, freshly made bed linen has also been noted as a strong point with some reviewers appreciating the cleanliness of their bedding. However, many guests report issues with old, sagging mattresses and small-sized beds, which can be quite inconvenient and uncomfortable. Mattresses are often described as sunken or firm with some causing discomfort. Pillows, too, have faced criticism for being lumpy and stained.
Moreover, the furniture, including the beds, appears worn out with occasional mentions of bed slats falling off and crumpled bed linen detracting from the overall experience. Despite a few guests noting very comfortable beds, many have pointed out the need for refurbishment and more substantial sleeping arrangements, especially for couples who may find the double beds a bit tight. Overall, while there are some aspects to appreciate, the bedding situation at Hotel Nurlytau reflects a need for significant improvement to ensure a restful night's sleep for all guests.
Hotel Nurlytau has a mix of feedback regarding its cleanliness and it appears that the experiences vary greatly among guests. On the positive side, some visitors noted that the rooms are clean, neat and that both bed linens and towels are routinely changed. Guests appreciated the clean and cozy atmosphere, as well as the friendly staff. The hotel's territory is kept clean, offering a tranquil environment with views of the surrounding forest, contributing to a sense of peace and quiet.
However, numerous guests have reported issues related to cleanliness and maintenance. There are several mentions of rooms not being cleaned adequately or at all during the stay with some noting a significant presence of dirt, dust, spider webs and even hair from previous occupants. Carpets, bathtubs and mirrors have been pointed out as particularly dirty and there are frequent complaints about stained towels.
Additionally, some have mentioned more severe problems such as mice, leaks and inadequate bathroom cleaning. The lack of consistent room cleaning and inadequate housekeeping services seem to be recurring issues that detract from the overall experience.
In conclusion, while the hotel does have positive aspects in terms of room cleanliness for some, there are widespread concerns about inconsistent cleaning and maintenance that need to be addressed to improve guest satisfaction.
Hotel Nurlytau has garnered attention for its staffing with a significant focus on the positive interactions experienced by guests. Reviews consistently highlight the friendly, kind and welcoming nature of the staff, including administrators like Aisulu, Nikolai and Angela who have been noted for their helpfulness and positive demeanor. Drivers and other support staff such as Danjar are mentioned for their effective service.
Guests have found the reception staff to be notably kind, helpful and responsive with special mentions of their understanding and prompt resolution of requests and issues. Many guests appreciated the polite, non-intrusive and professional behavior displayed by the staff during various interactions, including breakfast service where their customer-oriented approach was praised. However, there were occasional concerns about the levels of engagement and communication within the team, particularly between different service areas like the cafeteria and the reception.
Overall, the administrators and service staff seem to have left a lasting impression for their proactive and friendly nature, contributing to a welcoming atmosphere at the hotel. Despite some noted areas for improvement, the positive experiences of many guests reflect a generally attentive and guest-focused ethos at Hotel Nurlytau.
Hotel Nurlytau offers WiFi to its guests, but reviews suggest mixed experiences with its performance. While some guests noted good WiFi reception in their rooms and appreciated the decent internet speed, others found the connection to be unreliable. Several reviews mention the WiFi not loading properly or being extremely slow with speeds reportedly below 1 Mbps in some cases. There's also feedback about weak cell signals in addition to the WiFi issues. Overall, while the hotel does provide WiFi, its quality and reliability can be inconsistent.
Hotel Nurlytau offers guests the convenience of an on-site private parking area which is both spacious and fenced. The parking area is part of a cozy courtyard that also features tables with barbecue grills, adding a touch of relaxation and leisure to the stay. The availability of parking on the premises ensures that guests can securely and comfortably park their vehicles during their visit.
Hotel Nurlytau stands out as a serene and peaceful retreat, highly recommended for family vacations. Guests have praised it as an excellent and cozy choice for families with hearty and delicious breakfasts being a highlight. The rooms, described as better than the photos online and very comfortable, might be old-fashioned but they are large and equipped with useful amenities like small refrigerators.
Families, particularly those with children, find the hotel perfect for a relaxing stay. One review specifically mentioned a positive experience when visiting with grandchildren, emphasizing the restful environment. Though there are varied opinions regarding its suitability for families with children, many recommend it for a tranquil family getaway.
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Location
Proximity to natural attractions is a highlight with the Burabay River and Lake only a short walk away, often just 2 to 5 minutes on foot. Guests can easily access the beach area, which is right across the road from the hotel, allowing for leisurely walks and water activities. The nearby Burabay National Park and scenic spots like Lake Burabay and the surrounding mountains provide excellent opportunities for exploration and breathtaking views.
The hotel's central yet secluded location ensures convenience without compromising on peace and quiet. Public transport stops and local shops are within walking distance, facilitating easy movement and access to necessary amenities. Forest views and the proximity to nature add to the charm, making Hotel Nurlytau a desirable choice for travelers looking to enjoy both comfort and the beauty of Borovoe.
Breakfast
However, some guests mentioned that the breakfast lacks variety and found the portions on the smaller side. The absence of coffee was another point of concern for some. Despite these minor drawbacks, many guests were satisfied with the taste and cleanliness of the breakfast, often describing it as delicious and hearty. Overall, while not extravagant, the breakfast at Hotel Nurlytau meets expectations and provides a wholesome start to the day.
Dinner
Rooms
Despite these positives, there are areas where improvements are needed. Numerous reviews highlighted that the rooms are quite outdated and in need of repair, especially the beds, mattresses and bathroom facilities. Mattresses were frequently described as saggy and worn out, making sleep uncomfortable for some guests. The furniture also shows signs of wear and tear and in many cases, the rooms were not as clean as expected with various complaints about dust, cobwebs and trash being left behind.
Some amenities such as the TV reception and the cleanliness of the bathrooms were not up to standard either. Guests mentioned the lack of air conditioning and the need for better locks and curtains. Although the hotel looks good from the outside and offers a peaceful environment within the pine forest, the internal upkeep does not match the external appeal.
In summary, while Hotel Nurlytau provides basic comfort and pleasant views, it falls short in terms of maintenance and cleanliness. Significant upgrades and regular cleaning are necessary to enhance guest satisfaction. It is an appropriate option for a short stay if you seek a no-frills experience in a scenic location.
Beds
Moreover, the furniture, including the beds, appears worn out with occasional mentions of bed slats falling off and crumpled bed linen detracting from the overall experience. Despite a few guests noting very comfortable beds, many have pointed out the need for refurbishment and more substantial sleeping arrangements, especially for couples who may find the double beds a bit tight. Overall, while there are some aspects to appreciate, the bedding situation at Hotel Nurlytau reflects a need for significant improvement to ensure a restful night's sleep for all guests.
Cleanliness
However, numerous guests have reported issues related to cleanliness and maintenance. There are several mentions of rooms not being cleaned adequately or at all during the stay with some noting a significant presence of dirt, dust, spider webs and even hair from previous occupants. Carpets, bathtubs and mirrors have been pointed out as particularly dirty and there are frequent complaints about stained towels.
Additionally, some have mentioned more severe problems such as mice, leaks and inadequate bathroom cleaning. The lack of consistent room cleaning and inadequate housekeeping services seem to be recurring issues that detract from the overall experience.
In conclusion, while the hotel does have positive aspects in terms of room cleanliness for some, there are widespread concerns about inconsistent cleaning and maintenance that need to be addressed to improve guest satisfaction.
Staff
Guests have found the reception staff to be notably kind, helpful and responsive with special mentions of their understanding and prompt resolution of requests and issues. Many guests appreciated the polite, non-intrusive and professional behavior displayed by the staff during various interactions, including breakfast service where their customer-oriented approach was praised. However, there were occasional concerns about the levels of engagement and communication within the team, particularly between different service areas like the cafeteria and the reception.
Overall, the administrators and service staff seem to have left a lasting impression for their proactive and friendly nature, contributing to a welcoming atmosphere at the hotel. Despite some noted areas for improvement, the positive experiences of many guests reflect a generally attentive and guest-focused ethos at Hotel Nurlytau.
Wi-Fi
Parking
Family
Families, particularly those with children, find the hotel perfect for a relaxing stay. One review specifically mentioned a positive experience when visiting with grandchildren, emphasizing the restful environment. Though there are varied opinions regarding its suitability for families with children, many recommend it for a tranquil family getaway.
No, Hotel Nurlytau doesn't have any pool.
No, a spa isn't available at Hotel Nurlytau.
No, Hotel Nurlytau doesn't allow dogs.
Yes, parking facilities are available at Hotel Nurlytau.
No, Hotel Nurlytau doesn't have a gym.
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