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Cumberland Hotel - OCEANA COLLECTION

Bournemouth , East Overcliffe Drive (Show on Map)

7.1

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Cumberland Hotel - OCEANA COLLECTION is a lovely hotel located in a prime location overlooking the ocean with easy access to the town centre and open top bus. The staff are friendly and helpful, making your stay even more pleasant. While guests have had mixed experiences with the breakfast and dinner options, the overall quality of the restaurant food was deemed excellent. The hotel provides a variety of room types with nice decor, comfortable beds and some offering sea views and balconies, but some guests did experience issues with limited parking, hot rooms, weak water pressure and noise from neighboring rooms. Travellers who value cleanliness will appreciate the hotel's cleanliness and most guests found the staff to be exceptional. The spa and pool facilities have received mixed reviews from guests, but the hotel's proximity to the beach has been praised. While the hotel may not meet the standards of a four-star rating, it offers good value for money and is a nice, affordable option for travelers looking for a pleasant stay.
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Beachfront Hotel

The Cumberland Hotel is a stunning 4-star art deco resort that sits proudly on the coveted East Cliff of Bournemouth. Overlooking seven miles of golden beaches with breathtaking views towards the Isle of Wight and the stunning Jurassic coast, this hotel is an absolute gem on the south coast of England. As guests step inside the Cumberland Hotel they are welcomed by a chic and sophisticated interior complete with modern amenities and an unmistakable sense of luxury. The hotel boasts an unrivalled outdoor pool and sun deck that offers the perfect place to relax and soak up the sun while enjoying the spectacular sea views. For those who consider themselves foodies the Cumberland Hotel has two exceptional restaurants to choose from. The 2-rosette à la carte Ventana Grand Café and cocktail bar offer guests an exceptional dining experience, while the house restaurant is renowned for serving the popular Cumberland Sunday Roast. In addition to the exceptional food and stunning sea views guests can enjoy access to a range of shared resort facilities across the Oceana group, making it the ideal choice for those seeking a truly indulgent and unforgettable stay. Although the hotel is separated from the long sandy beach by just a road, guests have easy access to the excitement of Bournemouth beach, where they can enjoy an array of water sports, sunbathing and beach activities. Whether guests are looking for a romantic weekend getaway, a family holiday or a business trip, the Cumberland Hotel offers everything they need for an enjoyable stay.

Hotel with Spa

The Oceana Day Spa, located at the Cumberland Hotel in Bournemouth, offers a range of treatments and massages aimed at restoring inner balance and leaving visitors feeling relaxed and rejuvenated. Guests are sure to find a treatment that suits their individual needs. The spa's offerings follow the cycles of nature and adapt to the changing seasons to meet the needs of both body and soul. A variety of spa treatments are available, including holistic massages, luxurious facials, nail, hand, and foot treatments. Regardless of the type of massage chosen, guests can be assured that they are in experienced hands and can expect to receive top-quality services. From classic Swedish massages to hot stone massages, the Oceana Day Spa is the perfect place to bring solace to both body and soul.

Hotel with Swimming Pool

Perched on the prestigious East Cliff of Bournemouth, the Cumberland Hotel is an iconic art deco hotel that boasts stunning views of the Isle of Wight and the Jurassic coast. Guests can enjoy seven miles of golden beaches, and during the warmer months, they can relax on the hotel's large Miami-style lido deck with a swimming pool and loungers. The sparkling swimming pool is surrounded by sleek, modern loungers, offering a refreshing respite from the summer heat. Hotel residents have priority access to the swimming pool and sun loungers while non-hotel residents are required to make a table reservation to use the swimming pool. However, due to limited availability, sun loungers are reserved exclusively for hotel residents. The Lido Menu serves delicious food and cold drinks poolside throughout the summer, perfect for chilling out with friends and soaking up the rays. Over 18s only are permitted to use the swimming pool. Even though the swimming pool is currently not heated, the breath-taking views and luxurious setting will make guests quickly forget about the water's temperature and enjoy the ambiance.

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Room Types

Standard Single Room Room has modern décor and crisp white duvets. It also features a TV, hairdryer, and facilities for making tea and coffee.

Family Room with Sea View (2 Adults + 1 Child) These rooms have an ocean view, crisp white duvets, and a plasma-screen TV. There is also a hairdryer, tea and coffee facilities, and a work desk. All Superior rooms have balconies with table and chairs Views looking out across Bournemouth bay. This room can fit an extra bed on request.

Standard Family Room of 3 The family room consists of 1 double and 1 single bed, with en suite bathroom. Includes modern décor and crisp white duvets. A TV, free WiFi, hairdryer, tea and coffee facilities and a work desk are also included.

Standard Double Room These rooms have double beds with white duvets. All rooms include private bathrooms with a bath and shower. They offer large windows with views outside the hotel and black curtains.

Standard King or Twin Room Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV.

Compact Double Room These rooms have double beds with white duvets. These rooms offer free WiFi, a flat-screen TV and tea/coffee making facilities.

Superior Double Room with Balcony and Sea View These rooms offer a balcony with seating and stunning sea views looking out to the ocean. Many have a sofa or seating area, flat- screen TV, hairdryer and desk.

Suite with Balcony & Sea View This spacious suite features 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite features a flat-screen TV, a tea and coffee maker, a wardrobe, a sofa as well as sea views. The unit has 1 bed.

Double Room with Balcony and Sea View Rooms are tastefully decorated to a high standard. These rooms offer King Size beds with crisp, white duvets, many with a sofa or seating area. All Ocean Front rooms have balconies, chairs and stunning sea views looking out as far as Brownsea Island and Old Harry Rocks.

Compact Single This room has a single bed with a white duvet.

Ocean Front Family Room of 4 Balcony The family room offers air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a bath.

Ocean Front Family Room of 5 with Balcony The family room features air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 4 beds.

Standard Family Room of 4 Featuring free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features a tea and coffee maker, a wardrobe, a carpeted floor, a flat-screen TV, as well as an inner courtyard view. The unit has 2 beds.

About Cumberland Hotel - OCEANA COLLECTION

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Guest Reviews

7.1

Good

Location

Cumberland Hotel - OCEANA COLLECTION is a lovely hotel located in a prime location overlooking the ocean with easy access to the town centre and open top bus. The lobby is stylish and the rooms are equipped with everything you need for a comfortable stay, some featuring beautiful views from the terrace. The staff are friendly and helpful, making your stay even more pleasant. The hotel is situated very close to the beach, making it an ideal location for a weekend stay or a night away with friends. Many guests booked the hotel mainly for its location, which did not disappoint. Some guests even mentioned that the location was suburb and they cannot fault it. With views out to sea, the hotel is perfect for those who love the beach and the ocean. Overall, Bournemouth is a lovely area to visit and The Cumberland Hotel provides an excellent location and good value for money.

Breakfast

Guests have a lot to say about the breakfast at Cumberland Hotel - OCEANA COLLECTION. Reviews ranged from exceptional to poor, but the majority were positive. Guests were satisfied with the food and drink and noticed that the breakfast offered a good selection and was tasty. Some guests even found it to be well worth the price. Others praised the helpful staff who were happy to accommodate requests. Vegetarian options, however, were limited. While breakfast may not have been included in every guest's booking, those who did enjoy the buffet found there was plenty of variety to choose from. Cold plates and lukewarm food were issues on the first day, but the hotel seemed to have improved the following day. Despite some negative reviews citing insufficient food and staff to cater to everyone, the overall opinion of breakfast at Cumberland Hotel was a positive one.

Dinner

Guests of the Cumberland Hotel - OCEANA COLLECTION had mixed reviews about the on-site restaurants. Some found the lunch and dinner options to be excellent and of an extremely high standard, while others thought the dinner menu was too limited and the turkey was dry. Despite some criticisms, the overall quality of the restaurant food was deemed excellent. However, some guests found that the bar food menu was overpriced and not accurately described. There were also discrepancies in the menus for the different restaurants with some guests recommending the more reasonable Ventura over the more expensive Mirabelle. Those without dinner included in their package were warned to be cautious about the supplementary charges found on the menu. Overall, the location was good and the food was great, but guests should be aware of the potential pitfalls of choosing a restaurant without proper information.

Rooms

The Cumberland Hotel - OCEANA COLLECTION provides a variety of room types with nice decor, comfortable beds and some offering sea views and balconies. However, some guests did experience issues with limited parking, hot rooms, weak water pressure and noise from neighboring rooms. The hotel’s decor is unique and attractive, but some parts of the hotel are old and tired with dated furnishings, broken items and dirty carpets. Lifts are often small and may require guests to use service lifts instead. It is recommended to check room descriptions carefully and upgrade if necessary. Overall, the hotel provides clean, tidy and comfortable rooms, but some guests felt that the price was too high for the level of service provided.

Beds

The Cumberland Hotel - OCEANA COLLECTION has received mixed reviews about their beds. Some guests found them lumpy, uncomfortable and had dips in the mattress with springs sticking out the sides of the mattress. However, other guests had a positive experience, finding the beds extremely comfortable with comfy pillows and a good view. The hotel has also received comments about thin walls and some guests found the room to be small and have a single bed. While the hotel might need to upgrade some of their mattresses, some guests have found them comfortable, making it ultimately up to personal preference.

Cleanliness

Travellers who value cleanliness will appreciate Cumberland Hotel - OCEANA COLLECTION. Most guests found their rooms to be clean and modern and the cleanliness of the hotel was noticeably good overall. Some guests had minor complaints, such as slightly dirty changing rooms or stained wallpaper, but the majority praised the tidiness and modern amenities. However, a small number of visitors had potential red flags, like a strong chemical smell, which could be concerning. Overall, visitors mostly found the hotel to be clean and comfortable with a pleasant and quaint Art Nouveau style.

Staff

Guests have consistently praised the friendly and helpful staff at Cumberland Hotel - OCEANA COLLECTION, who provided excellent service. Most staff members were attentive and polite, creating a warm and welcoming atmosphere throughout the hotel. Reviewers highlighted the great customer service provided by the reception, bar and dining staff. However, a few guests noted some negative experiences with certain personnel, such as the night porter and some restaurant staff. The majority of the reviews emphasized the exceptional service and hospitality offered by the hotel's staff, who went above and beyond to accommodate their guests.

Spa

The Cumberland Hotel - OCEANA COLLECTION advertises spa facilities, but guests have mixed reviews about their experience. Some guests enjoyed the spa with a swimming pool, showers and sauna, while others found it disappointing and not what they expected. There were no bathrobes or steam room available and some guests had to walk to another hotel to access the spa. However, others found the spa in the neighbouring hotel to be great and one guest had a lovely treatment at the on-site day spa. Overall, the spa experience at Cumberland Hotel - OCEANA COLLECTION varied depending on the guest's individual experience.

Pool

The pool at Cumberland Hotel - OCEANA COLLECTION has received mixed reviews from guests. Some loved its location and terrace, while others were disappointed by the state of the pool with peeled stick-on tiles and a smell of damp. Guests also noted that the indoor pool is not on the property but located at the sister hotel next door and that it's always packed. There were complaints about the cleanliness of the outdoor pool with one guest even finding a sanitary towel in it. Some guests were misled about the pool being heated when it was cold. However, the pool in the sister hotel next door was described as lovely and warm with a cool shower poolside. The sauna was rundown and needed some TLC, but the hotel offered access to a spa with an indoor pool, showers and sauna. Despite some issues with the pool, guests enjoyed easy access to the beach and a sea view from their rooms.

Beach

The Cumberland Hotel - OCEANA COLLECTION boasts an ideal location close to the beach. Guests can take a short and picturesque 10-minute walk from the Town Centre to reach the hotel. Facing onto the sea, the hotel offers stunning views from many of its rooms with some boasting direct beachfront access. The hotel sits right on East Cliff, perfect for those wanting to be near to the beach. You can take a short walk or brave the zig-zags down to the beach, which is only steps away from the hotel's doorstep. Many guests have not only praised the hotel's proximity to the beach but also its beautiful location, making it a great place to stay for your next seaside getaway.

Parking

Guests have had mixed experiences with parking at Cumberland Hotel - Oceana Collection. Some guests were happy with the parking and found it easy to use, while others found it limited and overpriced. Some guests were surprised to be charged for parking, as they believed it was included in their booking. The car park is small and some guests had to park on the road or in other hotels' car parks at a cost. There were also issues with electric chargers not working and confusion about how to use them. Overall, parking can be a major issue for guests at this hotel with some feeling it should be factored into the hotel's stars.

Family

Families looking for a fantastic getaway in Bournemouth should consider the Cumberland Hotel - OCEANA COLLECTION. While some guests had unsuitable experiences during the Christmas season, many praise the hotel for its spacious rooms and plenty of choices for entertainment. This hotel seems to be great for both couples and families with a particular focus on activities for kids. However, one guest did note that there were not enough toiletries in the bathroom for families of three. Overall, it seems that this hotel provides an enjoyable and entertaining experience for families with children looking to vacation in Bournemouth.

4 Star

The Cumberland Hotel - OCEANA COLLECTION is a charming art deco style hotel that offers good value for money. However, some guests noted that while it was a lovely hotel, it did not meet the standards of a four star rating due to the tired and worn out accommodations. The lack of a mini bar was also a let down for some guests. Despite these issues, most guests seemed satisfied with their stay, considering it a 3 star hotel with an outside pool and were pleased with the hotel's facilities and services. However, be aware of extra charges such as the £12 daily fee and the ambiguous dinner menu at the hotel restaurant, which some guests found to be subpar for the price. Overall, the Cumberland Hotel is a nice, affordable option for travelers looking for a pleasant stay but it may not be the best fit for those seeking a luxury four star hotel experience.

Yes, Cumberland Hotel - OCEANA COLLECTION has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Cumberland Hotel - OCEANA COLLECTION.

Yes, Cumberland Hotel - OCEANA COLLECTION welcomes dogs.

Yes, parking facilities are available at Cumberland Hotel - OCEANA COLLECTION.

Yes, Cumberland Hotel - OCEANA COLLECTION has a gym.

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