Heathlands Hotel
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Summary of reviewsThe Heathlands Hotel in Bournemouth enjoys a favorable reputation primarily due to its excellent location, which is a short walk from the beach, seafront and town center. This convenience, coupled with the quiet yet central setting, makes it an attractive choice for both business and leisure travelers. Guests appreciate the easy access to scenic walks, shops, restaurants and event venues. Parking is generally manageable and reasonably priced, although limited space and additional fees could be a drawback.
The cleanliness and comfort of the rooms receive positive feedback with many guests highlighting the spacious family rooms and well-maintained facilities. While the decor is considered outdated and in need of refurbishment, the overall cleanliness and the housekeeping staff's diligence are commendable. The staff, particularly individuals like Antonio, Bruno and Kevin, are frequently praised for their friendliness and professionalism, contributing significantly to the welcoming atmosphere of the hotel.
Breakfast at the Heathlands Hotel garners a mix of opinions. Positively, it is described as plentiful with a good variety and efficient service. The buffet-style dinner also receives acclaim for its quality, value for money and the accommodating service, although some guests encounter limited choices and inconsistent food quality.
For families, the hotel proves to be a popular destination with its spacious rooms and a family-friendly ambiance enhanced by a welcoming staff and suitable dining options. However, issues like limited Wi-Fi connectivity in rooms and occasional noise disturbances such as event noise do exist.
Guests visiting for the beach particularly value the short walk to the sandy shores, providing an enriched coastal experience. The close proximity to the vibrant nightlife and easy access to public transportation adds to the appeal for those looking to explore Bournemouth comprehensively.
Summarily, while the Heathlands Hotel shows room for improvement, particularly with its dated decor and some inconsistencies, it offers good value for money, cleanliness, a prime location and generally positive service experiences, making it a recommended choice for various types of travelers.
Categories
The cleanliness and comfort of the rooms receive positive feedback with many guests highlighting the spacious family rooms and well-maintained facilities. While the decor is considered outdated and in need of refurbishment, the overall cleanliness and the housekeeping staff's diligence are commendable. The staff, particularly individuals like Antonio, Bruno and Kevin, are frequently praised for their friendliness and professionalism, contributing significantly to the welcoming atmosphere of the hotel.
Breakfast at the Heathlands Hotel garners a mix of opinions. Positively, it is described as plentiful with a good variety and efficient service. The buffet-style dinner also receives acclaim for its quality, value for money and the accommodating service, although some guests encounter limited choices and inconsistent food quality.
For families, the hotel proves to be a popular destination with its spacious rooms and a family-friendly ambiance enhanced by a welcoming staff and suitable dining options. However, issues like limited Wi-Fi connectivity in rooms and occasional noise disturbances such as event noise do exist.
Guests visiting for the beach particularly value the short walk to the sandy shores, providing an enriched coastal experience. The close proximity to the vibrant nightlife and easy access to public transportation adds to the appeal for those looking to explore Bournemouth comprehensively.
Summarily, while the Heathlands Hotel shows room for improvement, particularly with its dated decor and some inconsistencies, it offers good value for money, cleanliness, a prime location and generally positive service experiences, making it a recommended choice for various types of travelers.
Dog Friendly Hotel
Mentioned as a pet-friendly hotel in Bournemouth. It provides accommodation options for guests with pets, though specific information regarding dog amenities or policies is not detailed.
Hotel near Nightlife Spots
Located on Grove Road on the East Cliff, this hotel is a short walk from Old Christchurch Road, providing access to the bars and pubs in that central nightlife district.
Cheap Hotel
Heathlands Hotel is a budget-friendly hotel that doesn't compromise on location, being situated on East Cliff. It offers comfortable accommodation at a reasonable price, making it a good option for budget travelers.
Hotel near The Beach
Family Friendly Hotel
Hotel with Parking
Guest Reviews
The Heathlands Hotel in Bournemouth boasts a highly praised location, receiving numerous positive comments from guests. Conveniently situated, the hotel is just a short walk from the beach, seafront and town center, making it an ideal base for both leisure and business visitors. The proximity to the beach and clifftop walks is particularly appreciated, providing easy access to scenic strolls and seaside activities. Additionally, it offers quick access to various amenities including shops, restaurants, the coach and train stations and event venues like the Bournemouth International Centre (BIC).
Guests repeatedly highlight the cleanliness and comfort of the rooms, coupled with friendly and helpful staff. The location also ensures a quiet and relaxed atmosphere, away from busy roads, yet within walking distance to all essential attractions and services. With good parking facilities and value for money, Heathlands Hotel appears to be a favorable choice for many travelers seeking a versatile and convenient stay.
The breakfast experience at Heathlands Hotel elicits mixed reactions from guests. On a positive note, many reviews commend the breakfast buffet for being plentiful, substantial and offering a good variety of options, both hot and cold. Guests frequently describe the food as good, satisfying and even exceptional with several praising its value for money and the efficient, friendly service in the dining area. Some reviews highlight the quality and taste of the breakfast, describing it as lovely, delicious and well-prepared.
However, not all feedback is favorable. There are notable mentions of cold or merely warm food, undercooked items and limited options, particularly for those with dietary restrictions. A few guests were unhappy with the taste, describing some items as bland or tasteless and a recurrent issue is the food being served cold, including tea and coffee. Despite these criticisms, the breakfast is overall considered adequate or satisfactory by most, providing a decent start to the day, especially when factoring in the hotel's convenient location and the staff's pleasant demeanor.
The Heathlands Hotel offers a mixed dining experience according to guest reviews. On the positive side, many guests appreciated the buffet-style dinners, highlighting the good food and excellent service. The multi-course dinners were often described as delicious, nicely prepared and great value for money. The restaurant was noted for its reasonable prices and some praised the self-service aspect for providing plenty of choice, including gluten-free options. There are also positive remarks about the helpful and friendly staff, particularly in the dining areas.
However, there were some drawbacks mentioned. Some guests found the meal selection limited, particularly for vegetarians, while others felt the food quality was inconsistent with a few describing it as mediocre or even undesirable. The restricted time slots for dinner and overbooking issues were also points of concern, making it challenging for some to dine at the restaurant and forcing them to opt for bar meals instead. While the bar meals were generally seen as good value and quick, there were a few critiques of certain dishes, like the mushroom soup.
Overall, while the hotel’s food service has its highlights, the dining experience could benefit from more variety and consistency to fully satisfy its guests.
The rooms at the Heathlands Hotel exhibit a range of experiences, largely characterized by their varied sizes and dated decor. Guests appreciate the cleanliness, comfort and spaciousness of some rooms with many noting that rooms were functional and well-equipped with amenities like tea and coffee facilities. The family rooms, in particular, were praised for being large and very clean. Additionally, the hotel's location close to the beach and town center received positive remarks, making it a convenient base for exploring the area.
However, the reviews also highlight several areas in need of improvement. Many rooms were described as outdated with old and sometimes broken furniture, peeling wallpaper and weak shower pressure. The lack of air conditioning and proper ventilation was a common complaint with numerous guests finding the rooms unbearably hot. Issues with cleanliness and maintenance appeared frequently, including stained ceilings, cracked sinks and dirty carpets.
Despite the dated nature of the hotel, some guests still found the rooms to be good value for money, especially for short stays. The varied experiences suggest while the hotel offers a decent stay, it would greatly benefit from refurbishment to address its dated decor and improve overall comfort for guests.
Guest reviews of the Heathlands Hotel reveal mixed feedback about their bedding with many emphasizing comfort but others expressing concerns that need attention. Several guests found the beds to be comfortable and clean, noting that the bedding was crisp and well-maintained. The comfortable sleep experience was highlighted by some reviews despite other issues within the hotel.
However, many reviews indicated discomfort due to hard or uncomfortable mattresses with comments about mattresses being too firm, feeling bed springs or the beds being described as small or narrow. There were mentions of disturbed sleep due to backaches caused by the beds and discomfort from squeaky and old mattresses. Issues like beds being formed from two singles pushed together also created dissatisfaction among guests, who described falling into gaps during sleep. Furthermore, the noise from the bed frames and general wear and tear of the bed structures added to the uncomfortable experience for some.
The pillow quality received varied feedback with some finding them firm and others labeling them as very flat, often with only one pillow provided per person. Despite these concerns, the bedding was notably clean and some guests did appreciate the comfortable aspects of their sleeping arrangements.
Overall, while the hotel does well in maintaining clean and sometimes comfortable bedding, there is a significant need to upgrade and replace old mattresses to improve the overall guest experience.
Heathlands Hotel stands out for its commendable emphasis on cleanliness, despite being an older, somewhat dated establishment. Numerous guests have noted the hotel’s well-maintained spaces with rooms, bed linens and towels frequently described as clean. Housekeeping staff have generally been praised for their diligence, ensuring that the rooms are tidy and comfortable, meeting adequate cleanliness standards.
The entire hotel, from its public areas to individual rooms, is often highlighted for its overall cleanliness. The dedicated cleaning staff contribute significantly to maintaining this standard, even if the hotel’s decor is perceived as old-fashioned and in need of some updates.
However, there have been reports from some guests about inconsistencies in room cleanliness with mentions of dust, dirty carpets and occasional maintenance issues like mold in bathrooms and grubby marks on walls. Despite these occasional lapses, many visitors still find the hotel’s cleanliness satisfactory, considering it a good, budget-friendly option.
The hotel’s location and generally clean environment receive positive feedback, though there is a consensus that a refurbishment could further enhance the guest experience. Additionally, the sanitization procedures, especially in these recent times, have been appreciated, adding to the overall sense of cleanliness and hygiene at Heathlands Hotel.
Heathlands Hotel boasts a team of predominantly friendly, professional and helpful staff. The reception and bar staff generally receive high praise for their warm welcomes and courteous service with specific mentions of individuals who go above and beyond to ensure a pleasant stay. Guests highlight the friendliness and efficiency of the check-in team, who are noted for their swift and accommodating responses to various requests, even when guests arrived later than expected.
Antonio, Bruno and Kevin stand out for their exemplary service with Antonio and Bruno receiving particular commendation for their assistance. Most interactions with staff across different areas of the hotel, including the dining and reception areas, are pleasant and professional, prompting several guests to feel well looked after during their stay.
However, not all experiences are positive. There are occasional reports of rude and uncaring staff with criticisms pointing toward some unhelpful and even standoffish behaviors, notably at the reception. Inconsistent service quality seems to be a notable issue with a minority of guests encountering unpleasant interactions that contrast sharply with the generally positive feedback.
In summary, while the majority of staff at Heathlands Hotel are praised for their friendliness and professionalism, there are areas where service could be more consistently welcoming and accommodating. Overall, the hotel staff leaves a mostly positive impression, contributing to a welcoming and pleasant ambiance for guests.
Guests at Heathlands Hotel have frequently commented on the Wi-Fi situation, highlighting both positive and negative aspects. Many have noted that the free Wi-Fi signal is accessible in the lobby and public areas with some mentioning that this connection is strong and satisfactory. However, the experience changes in the rooms, where many guests have reported no Wi-Fi availability or a very weak, intermittent connection. Some guests opted for a premium Wi-Fi service, which requires an additional fee, but even then, the performance varied.
There were also several mentions of technical issues, such as difficulties connecting to the Wi-Fi or frequent disconnections. Despite these drawbacks, the premium Wi-Fi did offer a better experience for those willing to pay. While the lobby area provides a reliable connection, providing room-wide Wi-Fi access would significantly enhance guests’ overall stay. For those planning a visit, being prepared for the current Wi-Fi limitations may help in managing expectations.
Located in an ideal spot for beach enthusiasts, Heathlands Hotel boasts a prime location just a few minutes' walk from Bournemouth's stunning sandy shores. Guests consistently praise the short and easy access to the beach with many noting that it takes only two to five minutes to reach the seafront. This proximity not only provides convenience but also enhances the overall stay with the opportunity for morning runs along the water and leisurely seaside strolls.
Aside from the beach, the hotel's location offers easy access to the city center, the pier and various local amenities including shops and cafes. The convenience of being close to both the beachfront and the commercial areas makes it an attractive choice for those looking to explore Bournemouth while enjoying the coastal environment.
Despite a few minor inconveniences such as limited space to dry beach towels and additional charges for pets, the overall sentiment about the location remains highly positive. Guests find the hotel's position near the cliff top paths and easy links to walk along the cliffs or down to the beach particularly appealing. The clean rooms and friendly staff contribute to the hotel's favorable reputation, making it a great value for anyone looking to enjoy the beach and nearby attractions of Bournemouth.
The Heathlands Hotel offers on-site parking facilities that guests find convenient, though it comes with a cost of £5 per day. Many appreciate the ample parking spaces available both at the front and rear of the building, finding the price reasonable compared to other hotels in the area. However, some guests have encountered challenges with parking space availability, particularly during busy times and have noted that parking can be tight and limited. The hotel operates a first-come, first-served system and spaces are not guaranteed if the car is moved. Despite these limitations with persistence, guests often manage to find a spot. Some visitors express dissatisfaction with the additional parking fee, especially as it is not always clearly stated upfront. For those arriving early, finding parking is generally less problematic. There are mentions of off-street parking nearby as an alternative. Overall, while parking at the Heathlands Hotel is generally manageable and reasonably priced, it is advisable to arrive early and be aware of the extra cost.
Heathlands Hotel is celebrated for its family-friendly atmosphere and ideal location, making it a popular destination for those traveling with children. The hotel offers large and spacious family rooms, some of which include multiple beds, effectively accommodating families of various sizes. Previous guests have appreciated the size of the rooms, noting that they are big enough to comfortably fit four people or more, providing ample space for everyone.
The hotel has a welcoming and accommodating environment, highlighted by friendly and helpful staff. Many guests have mentioned that they were given family rooms even when traveling in smaller groups, ensuring plenty of space during their stay. Families who visited enjoyed activities together with a garden area where children can play, contributing to the hotel's overall child-friendly appeal.
Breakfast options are well-regarded with mentions of an English breakfast buffet, though some guests noted the absence of a dedicated kids' menu in the restaurant. The hotel's family restaurant offers various meals, making it convenient for families to dine in without venturing far.
Some reviews indicate the hotel is budget-friendly and offers good value, especially for short stays. Despite occasional noise issues due to events like weddings, the family-friendly amenities and spacious rooms make it an attractive choice for families. Overall, Heathlands Hotel provides an accommodating experience for family visits with a warm, family-oriented feel that many guests have appreciated.
The Heathlands Hotel in Bournemouth offers easy access to the town's vibrant nightlife, making it a convenient option for those looking to explore the local scene. Its proximity to numerous pubs and clubs means that guests can enjoy late-night entertainment and conveniently return to their rooms. The hotel even puts on entertainment in the evening and offers a discount at the bar for added enjoyment. Guests mention the family-friendly atmosphere with friendly staff and good value for families, making it a surprisingly versatile destination.
However, it's worth noting that the lively environment can sometimes lead to a noisy atmosphere, especially with guests partaking in late-night activities and occasional loud music. Noise from nearby nightlife and some rowdy guests might detract from the experience for those seeking a quieter stay. Despite these issues, many still appreciate the hotel's location for its ease of access to the bustling nightlife of Bournemouth.
Heathlands Hotel embraces a warmly welcoming attitude towards guests with pets, offering dog-friendly rooms and a generally pet-accepting environment. Visitors frequently mention the pleasure of encountering various friendly dogs throughout their stay. The hotel allows dogs to stay in rooms, making it a reasonable choice for travelers who wish to bring their furry friends along.
However, guests should be prepared for additional charges, including a deposit and sometimes extra fees for keeping a dog in the room. Some reviews highlight clear communication from staff, particularly the manager, Jose, who was helpful in explaining these charges. Despite some reports of noise from barking dogs at night, the overall atmosphere remains friendly and accommodating. Additionally, the hotel’s layout is noted to be practical for both pets and guests with mobility issues, adding to its accessibility.
In summary, Heathlands Hotel offers a convenient stay for pet owners with friendly staff and a welcoming environment, though the additional costs for pets should be taken into account.
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Location
Guests repeatedly highlight the cleanliness and comfort of the rooms, coupled with friendly and helpful staff. The location also ensures a quiet and relaxed atmosphere, away from busy roads, yet within walking distance to all essential attractions and services. With good parking facilities and value for money, Heathlands Hotel appears to be a favorable choice for many travelers seeking a versatile and convenient stay.
Breakfast
However, not all feedback is favorable. There are notable mentions of cold or merely warm food, undercooked items and limited options, particularly for those with dietary restrictions. A few guests were unhappy with the taste, describing some items as bland or tasteless and a recurrent issue is the food being served cold, including tea and coffee. Despite these criticisms, the breakfast is overall considered adequate or satisfactory by most, providing a decent start to the day, especially when factoring in the hotel's convenient location and the staff's pleasant demeanor.
Dinner
However, there were some drawbacks mentioned. Some guests found the meal selection limited, particularly for vegetarians, while others felt the food quality was inconsistent with a few describing it as mediocre or even undesirable. The restricted time slots for dinner and overbooking issues were also points of concern, making it challenging for some to dine at the restaurant and forcing them to opt for bar meals instead. While the bar meals were generally seen as good value and quick, there were a few critiques of certain dishes, like the mushroom soup.
Overall, while the hotel’s food service has its highlights, the dining experience could benefit from more variety and consistency to fully satisfy its guests.
Rooms
However, the reviews also highlight several areas in need of improvement. Many rooms were described as outdated with old and sometimes broken furniture, peeling wallpaper and weak shower pressure. The lack of air conditioning and proper ventilation was a common complaint with numerous guests finding the rooms unbearably hot. Issues with cleanliness and maintenance appeared frequently, including stained ceilings, cracked sinks and dirty carpets.
Despite the dated nature of the hotel, some guests still found the rooms to be good value for money, especially for short stays. The varied experiences suggest while the hotel offers a decent stay, it would greatly benefit from refurbishment to address its dated decor and improve overall comfort for guests.
Beds
However, many reviews indicated discomfort due to hard or uncomfortable mattresses with comments about mattresses being too firm, feeling bed springs or the beds being described as small or narrow. There were mentions of disturbed sleep due to backaches caused by the beds and discomfort from squeaky and old mattresses. Issues like beds being formed from two singles pushed together also created dissatisfaction among guests, who described falling into gaps during sleep. Furthermore, the noise from the bed frames and general wear and tear of the bed structures added to the uncomfortable experience for some.
The pillow quality received varied feedback with some finding them firm and others labeling them as very flat, often with only one pillow provided per person. Despite these concerns, the bedding was notably clean and some guests did appreciate the comfortable aspects of their sleeping arrangements.
Overall, while the hotel does well in maintaining clean and sometimes comfortable bedding, there is a significant need to upgrade and replace old mattresses to improve the overall guest experience.
Cleanliness
The entire hotel, from its public areas to individual rooms, is often highlighted for its overall cleanliness. The dedicated cleaning staff contribute significantly to maintaining this standard, even if the hotel’s decor is perceived as old-fashioned and in need of some updates.
However, there have been reports from some guests about inconsistencies in room cleanliness with mentions of dust, dirty carpets and occasional maintenance issues like mold in bathrooms and grubby marks on walls. Despite these occasional lapses, many visitors still find the hotel’s cleanliness satisfactory, considering it a good, budget-friendly option.
The hotel’s location and generally clean environment receive positive feedback, though there is a consensus that a refurbishment could further enhance the guest experience. Additionally, the sanitization procedures, especially in these recent times, have been appreciated, adding to the overall sense of cleanliness and hygiene at Heathlands Hotel.
Staff
Antonio, Bruno and Kevin stand out for their exemplary service with Antonio and Bruno receiving particular commendation for their assistance. Most interactions with staff across different areas of the hotel, including the dining and reception areas, are pleasant and professional, prompting several guests to feel well looked after during their stay.
However, not all experiences are positive. There are occasional reports of rude and uncaring staff with criticisms pointing toward some unhelpful and even standoffish behaviors, notably at the reception. Inconsistent service quality seems to be a notable issue with a minority of guests encountering unpleasant interactions that contrast sharply with the generally positive feedback.
In summary, while the majority of staff at Heathlands Hotel are praised for their friendliness and professionalism, there are areas where service could be more consistently welcoming and accommodating. Overall, the hotel staff leaves a mostly positive impression, contributing to a welcoming and pleasant ambiance for guests.
Wi-Fi
There were also several mentions of technical issues, such as difficulties connecting to the Wi-Fi or frequent disconnections. Despite these drawbacks, the premium Wi-Fi did offer a better experience for those willing to pay. While the lobby area provides a reliable connection, providing room-wide Wi-Fi access would significantly enhance guests’ overall stay. For those planning a visit, being prepared for the current Wi-Fi limitations may help in managing expectations.
Beach
Aside from the beach, the hotel's location offers easy access to the city center, the pier and various local amenities including shops and cafes. The convenience of being close to both the beachfront and the commercial areas makes it an attractive choice for those looking to explore Bournemouth while enjoying the coastal environment.
Despite a few minor inconveniences such as limited space to dry beach towels and additional charges for pets, the overall sentiment about the location remains highly positive. Guests find the hotel's position near the cliff top paths and easy links to walk along the cliffs or down to the beach particularly appealing. The clean rooms and friendly staff contribute to the hotel's favorable reputation, making it a great value for anyone looking to enjoy the beach and nearby attractions of Bournemouth.
Parking
Family
The hotel has a welcoming and accommodating environment, highlighted by friendly and helpful staff. Many guests have mentioned that they were given family rooms even when traveling in smaller groups, ensuring plenty of space during their stay. Families who visited enjoyed activities together with a garden area where children can play, contributing to the hotel's overall child-friendly appeal.
Breakfast options are well-regarded with mentions of an English breakfast buffet, though some guests noted the absence of a dedicated kids' menu in the restaurant. The hotel's family restaurant offers various meals, making it convenient for families to dine in without venturing far.
Some reviews indicate the hotel is budget-friendly and offers good value, especially for short stays. Despite occasional noise issues due to events like weddings, the family-friendly amenities and spacious rooms make it an attractive choice for families. Overall, Heathlands Hotel provides an accommodating experience for family visits with a warm, family-oriented feel that many guests have appreciated.
Nightlife
However, it's worth noting that the lively environment can sometimes lead to a noisy atmosphere, especially with guests partaking in late-night activities and occasional loud music. Noise from nearby nightlife and some rowdy guests might detract from the experience for those seeking a quieter stay. Despite these issues, many still appreciate the hotel's location for its ease of access to the bustling nightlife of Bournemouth.
Dog Friendly
However, guests should be prepared for additional charges, including a deposit and sometimes extra fees for keeping a dog in the room. Some reviews highlight clear communication from staff, particularly the manager, Jose, who was helpful in explaining these charges. Despite some reports of noise from barking dogs at night, the overall atmosphere remains friendly and accommodating. Additionally, the hotel’s layout is noted to be practical for both pets and guests with mobility issues, adding to its accessibility.
In summary, Heathlands Hotel offers a convenient stay for pet owners with friendly staff and a welcoming environment, though the additional costs for pets should be taken into account.
No, Heathlands Hotel doesn't have any pool.
No, a spa isn't available at Heathlands Hotel.
Yes, Heathlands Hotel welcomes dogs.
Yes, parking facilities are available at Heathlands Hotel.
No, Heathlands Hotel doesn't have a gym.
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