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Summary of reviewsThe Old Manse Hotel by Greene King Inns, situated in the heart of the picturesque village of Bourton-on-the-Water, offers a charming and authentic experience with its unbeatable setting. The location, close to the River Windrush and local amenities, provides an ideal base for exploring one of England’s prettiest villages. Guests frequently mention the convenience of having unique shops and delightful eateries within walking distance, making their stay memorable.
Breakfast at the hotel is a highlight with guests praising the substantial variety and quality of the food. The offerings include both cooked and continental options, all described as beautifully cooked and freshly prepared. Most diners find the portions generous and the staff’s attentiveness further enhances the dining experience. The consistently positive reviews about breakfast, including specific praise for the full English breakfast, underscore its value as a significant part of guests' stays.
Dinner receives similar commendations with food often described as delicious and served in a lovely ambiance. The restaurant's friendly atmosphere, well-stocked bar and good value menu are appreciated. Although portion sizes and occasional inconsistencies are noted, the overall sentiment toward the hotel's dinner service remains positive with many guests enjoying dishes like scampi and baked camembert.
The hotel rooms, though described as small, are appreciated for their comfort and cleanliness. Guests highlight the cozy ambiance, comfortable beds and charming, historical setting. Despite some mentions of wear and the need for updates, the general consensus is that the rooms provide a pleasant stay. Cleanliness is a noted strong point with guests frequently praising the spotless rooms and well-maintained communal areas.
The staff at the Old Manse Hotel are a standout feature, consistently receiving praise for their friendliness, efficiency and accommodating nature. Many guests feel welcomed and well-cared-for with staff members often going above and beyond to ensure a comfortable stay.
However, the hotel's WiFi service is a notable downside with many guests reporting poor connection quality and intermittent access. This seems to be a significant area needing improvement.
Overall, the Old Manse Hotel presents a blend of historical charm and modern hospitality. While some areas show signs of age and could benefit from refurbishment, the hotel's prime location, solid dining experiences, cleanliness and exceptional staff make it a worthwhile choice for visitors seeking an authentic Cotswold experience. Show more
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Categories
3-Star Inn
Located within a short walk of local attractions, this hotel features a restaurant and comfortable rooms. Guests appreciate the great breakfast and convenient location, with easy access to Birdland Wildlife Park.
Cheap Inn
Small Inn
Room Types
Double RoomThis comfortable, heated room features a TV, tea/coffee making facilities and an en suite bathroom with hairdryer.
Twin RoomThis comfortable, heated room features a TV, tea/coffee making facilities and an en suite bathroom with hairdryer.
Superior Double RoomA seating area with a flat-screen TV, a desk and a private bathroom are featured in this double room. The unit offers 1 bed.
Guest Reviews
7.7
Good
Location
Located in the heart of the picturesque village of Bourton-on-the-Water, Old Manse Hotel by Greene King Inns boasts an unbeatable setting, often described as perfect, central and beautiful by visitors. With its proximity to the River Windrush, guests appreciate the charming waterside views and easy access to local attractions and amenities. The building itself adds to the allure, offering a quaint and authentic experience in an ideal Cotswold location. Despite the sometimes crowded public areas, the hotel's prime position makes it an excellent choice for exploring one of England's prettiest villages. With everything within walking distance, from unique shops to delightful eateries, the hotel's superb location ensures a memorable stay for those wishing to immerse themselves in the idyllic surroundings of this well-loved Cotswold gem.
Breakfast
The breakfast offerings at the Old Manse Hotel by Greene King Inns are a notable highlight for many guests. The menu is praised for its substantial variety with an extensive selection of both cooked and continental options. Many reviews underscore the delicious quality of the food, which is often described as beautifully cooked, freshly prepared and piping hot. Guests appreciate the generous portions and the flexibility to cater to individual meal requests.
There are numerous glowing comments about the breakfast being excellent, wonderful and amazing with some diners mentioning it as a memorable part of their stay. Specific dishes like the full English breakfast receive high marks and many note the consistent excellence over multiple mornings. The breakfast is often commended for its reasonable prices, good value and inclusion as part of the stay, which adds to the overall positive dining experience.
While the majority of reviews are favorable, a few guests noted minor issues such as portion sizes being smaller than expected, occasional undercooked items or service delays. However, these instances seem to be exceptions rather than the rule.
In terms of service, breakfast is often highlighted as being supported by friendly, attentive and efficient staff, enhancing the overall dining experience. Overall, the breakfast at Old Manse Hotel leaves a lasting impression and is frequently cited as a significant and enjoyable part of guests’ accommodations.
Dinner
The dining experience at the Old Manse Hotel by Greene King Inns has generally been met with high praise from guests. Both dinner and breakfast have been frequently described as superb with many complimenting the food for being delicious, hot and tasty. The restaurant offers a lovely ambiance and diners appreciate the friendly atmosphere and well-stocked bar, especially when enjoying a meal by the fire.
The menu is often highlighted for its variety and good value with a good selection of drinks to accompany the meals. Guests have particularly enjoyed the scampi, steak (though there have been occasional issues with cooking preferences) and baked camembert dish, pointing out the excellent quality and preparation.
However, portion sizes of evening meals were noted to be on the smaller side by some. While many found the food consistently very good or excellent, a few guests experienced inconsistency, mentioning instances of greasy food, microwaved dishes and unappetizing sauces. The Sunday roast received mixed reviews; the selection wasn't always up to par for some diners.
Despite occasional critiques, the overall sentiment towards the hotel's dinner service remains positive with terms like fantastic, amazing and lovely frequently used to describe the food quality and dining experience. The restaurant seems to strike a balance with reasonable pricing and good portion sizes, making it a worthwhile dining option for many visitors.
Rooms
Nestled in an attractive and historical setting, the Old Manse Hotel by Greene King Inns offers a cozy and quaint atmosphere for visitors. Guests frequently appreciate the charm and character of this lovely old building located conveniently near key attractions and a delightful bakery. Rooms, while often described as small, are commended for their comfort and cleanliness, boasting amenities such as comfortable beds, tea and coffee facilities, hairdryers and TVs.
Several guests have noted the cozy ambiance the rooms provide, making stays feel warm and inviting. Cleanliness is a recurring highlight with many rooms described as spotless and well-maintained. The unique character of individual rooms adds to the overall appeal, particularly those located in converted lofts or adjacent cottages.
However, some areas of the hotel show signs of wear with decor and furnishings appearing tired or dated. Many rooms are noted to be compact or even cramped with small bathrooms and limited storage options. Noise can be an issue for rooms located near the kitchen or equipped with older heating systems. Despite these points, the general consensus is one of comfort and adequate facilities, making for a pleasant stay.
The hotel's pricing is deemed reasonable by some visitors, especially considering its charming character and prime location. Yet, there's a clear call for refurbishments to modernize and refresh the interiors to enhance guest experiences further.
Beds
The Old Manse Hotel by Greene King Inns has garnered consistent praise for the comfort and quality of its beds. Guests frequently highlight the beds as being clean and exceptionally comfortable, often mentioning the spaciousness and support provided by king-size options. Superior and deluxe rooms with river views receive special acclaim for their large, comfortable beds. The beds' coziness contributes significantly to a good night's sleep with many reviewers noting they slept well during their stay. Despite a few mentions of minor issues such as some beds feeling a bit small or in need of an upgrade, the overall sentiment is that the beds are a definite strong point of the hotel, inviting relaxation and restfulness. The occasional discomforts reported, like creaky frames or overly firm mattresses, do not overshadow the generally positive feedback on the hotel's bedding quality.
Cleanliness
Old Manse Hotel by Greene King Inns has garnered mixed reviews about its cleanliness, yet the positive feedback predominantly highlights the meticulous upkeep of rooms and communal areas. Numerous guests praised the hotel for its cleanliness with mentions of clean rooms, comfortable beds and spotless bathrooms being recurrent. The hotel's well-maintained and inviting ambiance was frequently noted, complemented by fresh linens and tidy spaces that received commendations for their neatness and comfort. Common areas, including the restaurant and car park, were also recognized for their cleanliness.
However, some guests did point out issues that detracted from their overall experience. Complaints about outdated furniture, worn carpets and areas in need of repair were not uncommon. There were remarks about dusty shelves, dirty carpets and bathrooms needing a deep clean. Instances of stained carpets, chipped paintwork and poorly maintained social areas were mentioned, indicating a need for more comprehensive cleanliness and refurbishments in some parts of the hotel.
Overall, while the Old Manse Hotel by Greene King Inns generally offers a clean and comfortable environment, it appears that updates and more rigorous cleaning schedules could further enhance guest satisfaction.
Staff
The 'Old Manse Hotel by Greene King Inns' boasts an exceptional team of staff who receive consistent praise for being friendly, accommodating and efficient. Many guests highlight the staff's helpfulness and a welcoming demeanor, making visitors feel right at home. Reviews frequently note the professionalism and pleasant interactions with the team, who often go above and beyond to ensure a comfortable stay. Receptionists like Clare, Lydia and Simon receive special mentions for their excellent customer service. Despite a few isolated remarks about staff being stressed or inattentive, the overwhelming sentiment is that the staff at Old Manse Hotel are a major asset, contributing significantly to the positive guest experience with their warmth, attentiveness and dedication. Friendly, efficient and approachable, the staff consistently elevate the hotel's overall impression, creating a hospitable environment that enhances guests' stays.
Wi-Fi
At Old Manse Hotel by Greene King Inns, the WiFi situation leaves much to be desired. Despite the internet being advertised as free, it is often described as having poor connection quality, weak signal strength and insecure network access. Guests frequently report that the WiFi is intermittent, slow and sometimes completely unavailable, especially in certain areas like the annex. The WiFi issues are significant enough to hinder basic online activities and there are multiple mentions of the internet being almost unusable. Overall, the hotel's WiFi service requires significant improvement to meet guests' expectations and needs.
3 Star
Nestled in a prime location, the Old Manse Hotel by Greene King Inns offers an experience that reflects the charm and authenticity of its historic building. While the decor and facilities evoke a sense of the bygone era, the hotel undeniably shows signs of age and is frequently described as in need of renovation and refreshment.
The rooms, though clean and maintaining a basic standard, are often noted for their outdated furnishings and decoration. Many guests feel that renovations are overdue and that elements like carpets and paint could significantly benefit from updating. The bathrooms, too, retain an old-fashioned style which may not appeal to all modern travellers.
Guests appreciate the character and traditional vibes of the hotel. The communal areas such as the bar, where a fire often enhances the cozy atmosphere, add to the quaint charm. However, some aspects of the communal spaces, including the reception area and dining room, present wear and tear, signaling a need for refurbishment.
Value for money stands out as a notable advantage, especially given the hotel's prime location. The pricing aligns with expectations for a three-star establishment, making it a budget-friendly option in the area. Although a few drawbacks exist, for those seeking an economical stay imbued with historical ambiance, the Old Manse Hotel retains a certain appeal.
No, Old Manse Hotel by Greene King Inns doesn't have any pool.
No, a spa isn't available at Old Manse Hotel by Greene King Inns.
No, Old Manse Hotel by Greene King Inns doesn't allow dogs.
No, parking facilities aren't available at Old Manse Hotel by Greene King Inns.
No, Old Manse Hotel by Greene King Inns doesn't have a gym.