Cancún Hotel by H Hotéis - Airport

Brasilia -15.87674700, -48.00493400 , Ade(águas Claras) Conjunto 21 Lote 1 (Show on Map)


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Summary of reviewsCancún Hotel by H Hotéis - Airport receives mostly positive reviews, especially for its proximity to Brasília Airport, making it ideal for travelers with early flights or layovers. Many guests appreciate the convenience of being just a 10 to 15-minute drive from the airport, though some note its distance from central Brasília and key attractions as a drawback for more extended stays or those looking to explore the city.

Guests generally find the breakfast enjoyable, highlighting its cleanliness, good variety and tasty offerings like fresh omelettes and diverse fruit selections, though some cite a need for greater variety and better organization. Dinner experiences are mixed with many praising the delicious and well-presented food and the convenience of 24-hour service, but others reported long wait times, limited menu options and inconsistent quality.

Rooms are described as clean, comfortable and modern with good amenities such as streaming services and powerful showers. However, some guests mention limitations in room size, poor lighting, noise due to thin walls and occasional maintenance issues. Cleanliness is generally well-regarded, though inconsistent housekeeping and specific cleanliness lapses have been pointed out.

The staff at the hotel are consistently praised for their attentiveness and friendliness, particularly the reception team and kitchen staff, contributing positively to the overall guest experience. Wi-Fi also receives mixed reviews with many guests finding it powerful and reliable, while others experience frequent connectivity issues.

Family travelers find the hotel cozy and suitable for children with good overall value and a generally pleasant atmosphere. However, room adequacy for families receives mixed feedback. The in-room spa amenities like jetted tubs receive positive notes for relaxation, though some maintenance issues are highlighted. The gym's availability and condition vary with periods of closure due to maintenance affecting guest satisfaction.

Parking appears to be a challenging aspect with tight, tricky-to-navigate spaces, but the security of the underground garage and the availability of free parking are appreciated by many guests.

In summary, Cancún Hotel by H Hotéis - Airport is praised for its airport proximity, good breakfast, comfortable rooms and excellent staff service, making it suitable for short stays and transit. However, challenges with location relative to Brasília's center, parking difficulties and occasional maintenance and cleanliness issues could be areas for improvement.
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Hotel with Parking
This hotel offers free private parking and free self-parking. The availability of complimentary and flexible parking options is a notable benefit for travelers with cars.

Hotel Taking Steps Towards Sustainability

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Family Friendly Hotel

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4-Star Hotel

Room Types
Standard Double Room This air-conditioned double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as an outdoor dining area.

Standard Triple Room This air-conditioned triple room is comprised of a flat-screen TV with streaming services, a private bathroom as well as an outdoor dining area.

Deluxe Suite with Spa Bath The double room includes a private bathroom, well-fitted with a bath, a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with streaming services, soundproof walls, a minibar, a dining area as well as city views. The unit offers 1 bed.

Presidential Suite The double room includes a private bathroom, well-fitted with a bath, a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with streaming services, soundproof walls, a minibar, a dining area as well as city views. The unit offers 1 bed.

Guest Reviews
Location
The location of Cancun Hotel by H Hotéis - Airport is generally appreciated for its proximity to Brasília Airport, making it a convenient choice for travelers on layovers or those with early flights. Many guests highlight the hotel's location as excellent and perfect for what they needed, especially praising its closeness to the airport with many noting it only takes about 10 to 15 minutes to reach by car.

However, there are mixed feelings regarding its distance from the city center and other major attractions. Some travelers find it a bit far from downtown Brasília, shopping malls and notable landmarks like the Three Powers Square and National Congress. This distance is seen as a drawback for those wanting to explore the city's main sights or needing close access to commercial centers and restaurants.

The surrounding area has also received varied feedback. While some praise its tranquility and convenient highway access, others describe the location as strange, not very safe or too close to heavy traffic and a gas station. Accessibility issues such as confusing entry points and difficult parking have also been mentioned.

In summary, Cancun Hotel by H Hotéis - Airport is strategically placed for airport convenience, but its distance from central Brasília and its particular surroundings may not meet all travelers' needs. Ideal for short stays and transit purposes, the hotel is recommended for those prioritizing airport proximity over urban exploration.

Breakfast
When it comes to breakfast at Cancún Hotel by H Hotéis - Airport, guest reviews paint a rather mixed picture. On the positive side, many have praised the breakfast for being very good, varied and delicious. Simple yet tasty offerings such as freshly made omelettes, diverse fruit selections and the always-flowing coffee have been highlights for numerous guests. The cleanliness and service from the kitchen staff also received commendations with many noting that the food served met the expectations for the price.

However, it's clear that there is room for improvement. Several guests noted that while the breakfast is acceptable and sometimes even satisfactory, the variety is often lacking. Issues such as limited options, cold food by late morning, poor replacement of items and low-quality products like artificial juices and stale bread were frequently mentioned. Some even described the breakfast as disappointing or very weak, pointing to a need for better organization and freshness in what’s offered.

In summary, while many guests found the breakfast enjoyable and in line with their expectations, others found it lacking in variety and quality. The contrasting experiences suggest that while the hotel succeeds in providing a good breakfast for some, a more consistent approach with greater options could significantly enhance the overall guest experience.

Dinner
Cancún Hotel by H Hotéis - Airport offers a mixed dining experience. Many guests praise the delicious and well-presented food, noting that dinners can be very good and even excellent with some describing the taste as fabulous. The convenience of a 24-hour restaurant is also appreciated, along with the attentive and friendly staff who enhance the dining experience with their good service.

However, several guests encountered issues with the restaurant, such as long wait times, limited menu options and inconsistent food quality. Some reported cold or oily dishes, poor organization and inadequate portion sizes for the price. The restaurant’s operation with minimal staff, often only a single cook at night, affected both service speed and food quality. Noise from the restaurant area and instances of rude staff were also mentioned, detracting from the dining environment.

While the food has potential and the 24-hour service is a boon, there is considerable room for improvement in logistics, menu variety, cleanliness and overall dining operation to better meet customer expectations.

Rooms
The 'Cancún Hotel by H Hotéis - Airport' has received a mix of reviews from guests regarding its rooms. Positively, many guests found the rooms to be clean, comfortable and well-organized. There were frequent mentions of the beds being particularly comfortable and the rooms being cozy with clean bedding and towels. Some rooms were described as spacious, well-distributed and in good condition, featuring modern amenities such as TV with streaming services and powerful showers. Additionally, many praised the overall comfort and cleanliness of the accommodations, noting that the hotel provided good value for its price. The modern décor and the presence of well-maintained facilities enhanced the overall guest experience.

However, several reviews pointed out notable downsides, primarily focusing on the small size of many rooms, cramped spaces and limited storage options. Issues like poor lighting, noise due to lack of soundproofing and cleanliness inconsistencies were also mentioned frequently. Some guests experienced problems with room amenities such as malfunctioning hot tubs or insufficient electrical outlets. Additionally, several rooms were reported to be noisy with thin walls making it easy to hear neighbors or hallway traffic, which impacted the overall experience negatively. Despite these issues, guests generally appreciated the good cost-benefit ratio and convenient location of the hotel.

In summary, while the 'Cancún Hotel by H Hotéis - Airport' offers modern, comfortable accommodations with clean and well-organized rooms, guests may encounter limitations in room size and occasional maintenance or noise issues.

Beds
The beds at Cancún Hotel by H Hotéis - Airport receive numerous positive remarks for their overall comfort and quality. Guests frequently describe the beds as comfortable with many highlighting the bedding's cleanliness and the good condition of the mattresses. Several reviewers specifically mention that the beds are extremely or very comfortable, contributing significantly to the overall room comfort.

Clean bedding and well-maintained linens are consistently noted, although some guests did mention occasional issues with cleanliness, odd smells or visible signs of wear such as burn marks or stains. The hotel seems to have a few maintenance lapses, such as sheets with tears and the occurrence of thin or old blankets. However, clean beds and fresh linens are a norm for most.

The size of the beds also garners favorable feedback with comments about large and well-sized beds providing comfort. However, there are mentions of discomfort concerning double beds formed by joining two single beds, which can lead to gaps between the mattresses.

Some features accompanying the beds, like comfortable pillows and additional blankets, are appreciated, though there were some complaints about the quality and quantity of pillows.

Despite mixed reflections on minor details, the prevailing sentiment is that the beds at Cancún Hotel by H Hotéis - Airport offer a good night’s sleep, significantly enhancing the guests’ overall stay experience.

Cleanliness
Cancún Hotel by H Hotéis - Airport offers a mixed experience in terms of cleanliness according to guest reviews. The majority of guests praised the hotel for its clean and organized rooms with many noting that the rooms were very clean and well-maintained. Words such as "spotlessly clean," "impeccable cleanliness," and "clean and cozy" frequently appear in the feedback, emphasizing that much of the hotel meets high cleanliness standards.

Guests reported the hotel environment, including communal areas and rooms, to be generally very clean and fresh. The bed, sheets, towels and carpets were often complimented for their cleanliness. The daily cleaning service and organized hotel facilities were well-regarded by many visitors, enhancing their stay experience.

However, there are also recurring complaints indicating that cleanliness is inconsistent. Several guests noted issues like dirty mini fridges, mold in bathrooms, dust on furniture and hair in showers and beds. Some mentioned that their rooms were not cleaned regularly or that specific areas, especially bathrooms, were not well-maintained. The presence of dirt, mold and occasionally insects in some rooms suggests lapses in thorough cleaning routines.

In summary, while many guests find Cancún Hotel by H Hotéis - Airport to be clean and well-organized, there are notable instances where cleaning was inadequate. Consistency in housekeeping could enhance the overall guest experience at this otherwise well-regarded hotel.

Staff
Visitors to the 'Cancún Hotel by H Hotéis - Airport' consistently highlight the exceptional quality of the staff's service. Guests frequently praise the hotel staff for being attentive, friendly and helpful. The reception team is particularly commended for their promptness, politeness and problem-solving abilities. Many guests note that the restaurant employees and housekeeping staff deliver excellent service, contributing to an overall pleasant experience. The attentiveness of the employees, including receptionists and kitchen staff, is continually appreciated, creating a supportive and welcoming atmosphere.

The staff's professionalism extends to efficient and quick reception services, making check-ins and check-outs seamless. Personalized attention and a willingness to help with various needs are evident, making guests feel well-cared for throughout their stay. While there are occasional mentions of less polite interactions, these seem to be outliers in an otherwise consistently positive service environment.

Despite a few reviews indicating room for improvement, notably in the breakfast offerings and some interpersonal interactions, the overwhelming sentiment is one of satisfaction. The team’s dedication to cleanliness organization and guest support solidifies the hotel’s reputation for excellent customer service. As such, guests frequently leave with a positive impression, often highlighting individual employees for their exceptional kindness and efficiency.

Wi-Fi
The Wi-Fi experience at Cancún Hotel by H Hotéis - Airport presents a mixed bag for guests, though it leans towards the positive side in several instances. Many visitors appreciated the Wi-Fi as good, powerful, excellent and even flawless at times, highlighting that it worked fine and met their internet needs without issues. Descriptions such as good internet, strong signal and consistently great Wi-Fi show that the hotel delivers satisfactory online connectivity for a number of guests.

However, the hotel appears to have inconsistencies in its Wi-Fi performance with several guests reporting that it was weak, spotty or fluctuated significantly. Complaints about the internet not working or dropping frequently, especially affecting TV connectivity and streaming services like Netflix, were common. Some guests struggled continuously with Wi-Fi issues, which was particularly disruptive for work-related tasks or long meetings.

Overall, while many found the Wi-Fi to be satisfactory and reliable, others faced significant challenges with internet connectivity during their stay. It is evident that the hotel's Wi-Fi performance can vary and prospective visitors might experience different outcomes based on their specific needs and expectations.

Spa
Cancún Hotel by H Hotéis - Airport offers a noteworthy in-room spa experience featuring amenities such as bathtubs and jetted tubs, which many guests appreciated for their excellence and relaxing qualities. Despite these positives, some guests encountered issues with the hot tub not heating up and the absence of a sauna, which led to concerns about misleading advertising. Additionally, there were instances of no hot water, impacting the overall spa experience. While the presence of a Jacuzzi and the unique sea life-themed bath/shower options garnered positive remarks, occasional maintenance problems and specific details like a single faucet affected some reviews. Overall, the in-room spa amenities are impressive but could benefit from consistent maintenance and clearer advertising.

Gym
The gym at Cancún Hotel by H Hotéis - Airport has faced some challenges with several guests reporting periods where it was closed or under maintenance. However, it is noted that the facility does exist and, when operational, offers a small but pleasant experience for those looking to maintain their fitness routine during their stay. There have been instances where guests were not informed in advance about the gym's unavailability due to renovations. Despite these issues, the gym remains a valued amenity when it is in working condition.

Parking
Guests reviewing the 'Cancún Hotel by H Hotéis - Airport' frequently comment on the hotel's parking situation, indicating that it generally presents several challenges. The parking area is described as tight, cramped and difficult to maneuver, particularly for larger vehicles like SUVs and vans. Access to the garage is often considered tricky due to its narrow entrance and sharp curves. Some guests highlighted confusion in navigating the garage and noted that it could be a bit dark and unclean.

However, there are positive aspects mentioned in the reviews. The hotel offers both private and free parking, which is covered and located in an underground garage, providing security for parked vehicles. Despite the difficulties in accessibility, having a dedicated parking facility is appreciated by many guests. Various reviews mention that the parking is a necessary facility for the hotel's well-located premises, even if improvements are needed.

In summary, while the parking at this hotel is secure and complimentary, guests often find it narrowly sized and hard to navigate. Those with larger cars may experience significant inconvenience.

Family
Located in proximity to the airport, Cancún Hotel by H Hotéis appears to be a family-friendly choice that captivates travelers with its cozy ambiance and good cost-benefit ratio, making it a notable option for family travel. Guests frequently highlight the hotel's family-oriented and children-friendly nature, emphasizing its suitability and safety for kids. The breakfast is often praised as very good, adding to the overall positive experience for families.

Despite multiple favorable mentions, there are mixed feelings regarding the adequacy of the rooms for children with some guests expressing dissatisfaction about the accommodation and deeming it less than ideal for family stays. Nonetheless, several reviewers labeled it as a recommended spot for family trips with some recounting enjoyable stays with their spouses and children.

In summary, while the hotel clearly garners praise for certain family-friendly aspects and its breakfast offering, potential guests should consider feedback concerning the room suitability to ensure it aligns with their expectations for a family stay.

4 Star
Cancún Hotel by H Hotéis - Airport offers a good cost-benefit ratio and is generally considered a great option for those seeking fair prices and optimal facilities. The hotel stands out for its elegant and very clean interiors, alongside comfortable rooms and high-level service. Guests appreciate the excellent check-in and check-out process and the attentive staff contributes to a positive experience.

However, there is a notable discrepancy in the hotel's four-star claim with many guests feeling it falls short of this standard. While the facilities, structure and organization are commendable compared to others in the same category, some argue the hotel aligns more closely with a three-star rating. Despite this, the hotel remains a popular choice for short stays due to its strong cost-benefit proposition and overall good quality.

Business
Cancún Hotel by H Hotéis - Airport offers a convenient stay for business travelers, particularly beneficial for short stays and quick stopovers. The hotel is praised for its daily cleaning services, which align well with the needs of those on business trips. Guests frequently mention the excellent cost-benefit ratio, making it an attractive choice for budget-conscious travelers. The efficient service and accommodating staff contribute significantly to a comfortable experience.

Having an on-site restaurant is a notable advantage, simplifying meal plans during busy business schedules. The hotel provides a quiet and pleasant environment, conducive to work-related stays, although some reviews highlight minor issues such as insufficient sound insulation, which might not suit business meetings.

Even with some minor complaints about organization and noise from adjacent rooms, the overall feedback underscores the hotel’s value for money. It is particularly commended for quick check-in procedures and excellent customer support. However, travelers indicate a need for proper invoicing for business purposes and emphasize the importance of honoring reservation values set on booking platforms.

In summary, despite a few drawbacks, Cancún Hotel by H Hotéis - Airport stands out as a practical and cost-effective option for business travelers seeking comfort and efficiency.

Romantic
Cancún Hotel by H Hotéis - Airport stands out for its romantic atmosphere, making it an ideal choice for couples seeking a special getaway. The rooms are fragrant and well-decorated, contributing to the overall romantic ambiance. The hotel offers several romantic options, including the ability to request specialized decorations in the room and package enhancements, such as a romantic dinner for two, which have been positively highlighted.

However, there have been some inconsistencies with the delivery of these romantic packages. While some guests appreciated the beautiful romantic declarations and decorations, others found the execution lacking, mentioning specifically that promised decorations weren't always delivered as offered. Despite these occasional shortcomings, the hotel remains recommended for a romantic stay, offering comfortable amenities like very comfortable beds and thoughtful romantic touches.


No, Cancún Hotel by H Hotéis - Airport doesn't have any pool.

No, a spa isn't available at Cancún Hotel by H Hotéis - Airport.

No, Cancún Hotel by H Hotéis - Airport doesn't allow dogs.

Yes, parking facilities are available at Cancún Hotel by H Hotéis - Airport.

No, Cancún Hotel by H Hotéis - Airport doesn't have a gym.

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