Four Points by Sheraton Brisbane

Brisbane , , 99 Mary Street (Show on Map)


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Info Four Points by Sheraton Brisbane is a 4.5-star hotel that offers guests exceptional service and comfort in the heart of Brisbane's Central Business District. Guests can explore nearby attractions, including Queen Street Mall, South Bank, Brisbane Botanic Gardens and Treasury Casino. The hotel features The Eatery restaurant for seasonal fare and personalized catering, versatile meeting venues with modern AV and convenient chargeback services from the restaurants and bars at The Westin Brisbane next door.

Comfortable rooms and suites with free Wi-Fi, LCD TV, Staycast streaming and a Four Points by Sheraton Four Comfort Bed are available for guests to unwind after a busy day. The hotel also offers an on-site 24-hour fitness center, sustainability practices, an outdoor pool, room service, dry cleaning service and wake-up calls for added convenience. Guests can visit Heavenly Spa by Westin or the Nautilus Pool Bar at The Westin Brisbane next door for added relaxation and enjoyment.
Summary of reviewsOverall, Four Points by Sheraton Brisbane boasts an excellent location in the heart of the city, making it a perfect choice for travelers wanting to explore. While breakfast received mixed reviews, guests consistently praised the comfortable beds and pillows. The cleanliness of the hotel and rooms varied, but many guests appreciated the immaculate and spotless rooms. The staff was a highlight of many guests' stays with their professionalism, attentiveness and helpfulness receiving high marks. Parking fees received criticism, but overall, guests enjoyed a pleasant and comfortable stay at the hotel.
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Room Types
Superior Twin Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit has 2 beds.

Superior Queen Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV with satellite channels. The unit has 1 bed.

Superior King Room The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

Deluxe King Room with City View Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.

Superior Suite, 1 Bedroom Junior Suite, 1 King, Sofa bed The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the kitchenette, which is equipped with a refrigerator and a microwave. The suite has carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit offers 2 beds.

Deluxe City View Suite, 1 Bedroom Executive Suite, Top floor Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The spacious air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a seating area as well as city views.

About Four Points by Sheraton BrisbaneLocated in the heart of Brisbane's Central Business District (CBD), Four Points by Sheraton Brisbane offers guests 4.5-star comfort and exceptional service. Guests can easily explore many of the city's top attractions including Queen Street Mall, South Bank, Brisbane Botanic Gardens and Treasury Casino. The hotel's on-site restaurant, The Eatery, offers seasonal fare and personalized catering for guests hosting smart meetings in the hotel's versatile venues with modern AV. Guests can also access restaurants and bars at The Westin Brisbane, next to the hotel, offering convenient chargeback services.

After a busy day exploring Brisbane, guests can unwind in one of the hotel's uncomplicated rooms or suites with floor-to-ceiling windows, free Wi-Fi, an LCD TV, Staycast streaming and a Four Points by Sheraton Four Comfort Bed. The hotel's 24-hour fitness center allows guests to keep up with their workout routine.

Four Points by Sheraton Brisbane offers many on-site amenities for guests to enjoy, including sustainability practices, an outdoor pool, room service, dry cleaning service and wake-up calls. While pets are not allowed at this hotel, guests can visit the Heavenly Spa by Westin or the Nautilus Pool Bar located at The Westin Brisbane next door for added relaxation and enjoyment during their stay.
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Guest Reviews
8.0
Very Good
Location
The Four Points by Sheraton Brisbane boasts a fantastic location in the centre of the city, making it perfect for those wanting to explore. Guests praise the hotel's convenient location, which is within walking distance to many of Brisbane's top attractions, including the botanical gardens, museums, restaurants and shopping districts. Additionally, the hotel is well-situated for catching public transport. Many guests appreciated the quiet location despite being in the CBD area. The hotel's central location is perfect for those attending events or business trips. The friendly and welcoming staff, combined with the location, make for a great stay in Brisbane.

Breakfast
Guests have mixed opinions on the breakfast at Four Points by Sheraton Brisbane. Some found the breakfast choices to be limited and in need of improvement with a few even describing it as terrible and the worst buffet breakfast they have had. Others, though, had a good experience with the buffet breakfast with a great selection of choices, omelets and eggs cooked by a chef and even gifts of drinks on arrival. However, some had issues with the pricing, as it was not communicated upfront and some felt like they paid for an empty or underwhelming breakfast. Overall, the breakfast seems to be hit or miss, but the lovely and exceptionally helpful staff were a highlight for many guests.

Rooms
The rooms at Four Points by Sheraton Brisbane seem to have mixed reviews. Some guests found the rooms to be tiny and sparse for the price paid, while others described them as great, lovely and beautiful. Comfortable beds seem to be a common theme with some guests even saying they were exceptional for the price. Many reviewers noted the cleanliness of the rooms and some even described them as immaculate and spotless. However, there were some complaints of mold, stains and damage to the walls and furniture. While some guests found the rooms to be spacious and well-appointed with good facilities, others felt claustrophobic and disappointed with the views. Overall, there were mixed feelings about the room sizes and quality of amenities, but the hotel seemed to excel in cleanliness and comfortable bedding.

Beds
Guests of Four Points by Sheraton Brisbane consistently praise the comfortable beds and pillows. Many found the beds to be amazingly comfy, while others appreciated the firmness. Some guests noted that the beds were uncomfortably small, but most loved the clean and soft bedding. The only negative comment was about a dip in the middle of one bed. While some guests encountered issues with the pillows or arrangement of the bed, they still found them to be incredibly comfortable. Overall, guests enjoyed a restful night's sleep on the comfortable beds at Four Points by Sheraton Brisbane.

Cleanliness
Guests had mixed experiences with the cleanliness of Four Points by Sheraton Brisbane. Some found the hotel to be extremely clean, immaculate and spotless, while others found their rooms to be dusty with dirty showers, mouldy bathrooms and vents and stains on the carpet. Some guests praised the friendly staff, comfortable beds and convenient location, but others reported issues with key cards, hot water and soundproofing. Some guests also noted the lack of toiletries and toilet paper in their rooms and the need for a paint job and tidying up of the walls. Overall, while some guests enjoyed a clean and comfortable stay, others found the cleanliness and housekeeping to be substandard.

Staff
Many guests were impressed by the staff at Four Points by Sheraton Brisbane, describing them as friendly, helpful and excellent. Reception staff were particularly noted for their assistance and recommendations. Valet staff were also praised for their efficiency, while some guests found checkout concierge or other staff to be unhelpful. Overall, the staff received high marks for their professionalism, attentiveness and customer service with many guests saying they couldn't have been more helpful. A few guests reported difficulty understanding the staff's accents, but most found the service to be excellent.

Parking
Guests who have stayed at the Four Points by Sheraton Brisbane have had mixed feelings about the parking at the hotel. While some have praised the ease of check-in and the valet parking service, others have criticized the high prices with some stating that $49 for parking is "criminal". Some guests believe that paying guests should be entitled to at least one free parking spot, while others have reported an allocated parking spot for their room. Despite the high cost, some guests have found the valet parking service to be great. Although some have stated that parking fees are horrendous, others have found the prices to be reasonable and competitive compared to other CBD hotels in Brisbane. However, some guests have noted that paying for parking incurs a surcharge, which they find annoying. Overall, while the location of the hotel is good and on-site parking is available, some guests recommend that the hotel offers more affordable options or includes parking in the room rate.

4 Star
Four Points by Sheraton Brisbane provides a passable stay with pleasant and pleasurable experiences. The hotel has lost some of its extra touches and may be a bit tired for a Sheraton, but it still offers luxurious comfort with value. While some guests found poor facilities and inferior stainless, others praised the helpful staff and beautiful property. The room standards were generally okay with clean and COVID-proof rooms, comfortable beds and friendly reception. However, a few guests experienced some issues like soundproofing, inadequate toothbrushes and disappointing views. Nevertheless, most visitors had a wonderful time and would stay again at the Four Points by Sheraton Brisbane.


No, Four Points by Sheraton Brisbane doesn't have any pool.

Yes, a spa is available at Four Points by Sheraton Brisbane.

No, Four Points by Sheraton Brisbane doesn't allow dogs.

Yes, parking facilities are available at Four Points by Sheraton Brisbane.

Yes, Four Points by Sheraton Brisbane has a gym.
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