Novotel Brisbane Airport
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Summary of reviewsNovotel Brisbane Airport garners high praise for its convenience, cleanliness and overall comfort, making it an excellent choice for travelers. The hotel’s prime location near both Brisbane Domestic and International Airports, along with its proximity to Direct Factory Outlets (DFO), a 24-hour Woolworths supermarket, major shopping centers and the International Cruise Terminal, makes it a practical option for guests needing easy access to essential amenities and transportation hubs. Clean, spacious and modern rooms further enhance the comfortable experience, offering amenities like mini fridges and large TVs, ensuring a restful stay.
The breakfast service is well-received with commendations for the friendly and attentive staff and a variety of delicious dishes. Specific mentions of standout service by individuals like Suzanne and Renee contribute to a memorable morning meal. Despite some criticism about pricing and occasional shortcomings in variety, most guests find the breakfast to be a highlight of their stay.
Dinner at the hotel’s restaurant also receives favorable feedback for the quality and presentation of food, though some guests note limited menu options and occasional inconsistencies in meal quality and service. Nevertheless, the staff’s friendly demeanor and the pleasant dining environment keep the overall dining experience positive.
Cleanliness is a consistently highlighted strength with the hotel maintaining high standards in both rooms and common areas. Housekeeping is particularly lauded for keeping the accommodations spotless and fresh, contributing significantly to guest satisfaction.
The staff's courteous and helpful nature further elevates the guest experience with numerous reviews praising the professionalism and friendliness of team members across various departments. Special mentions of individuals' exceptional service, such as Sarah at reception and Josh at the bar, highlight the staff's dedication to making guests’ stays enjoyable.
WiFi service at the hotel receives mixed reviews with some praising its reliability and ease of access, while others report issues with connectivity and signal strength. This indicates an area for potential improvement to enhance guest satisfaction further.
The gym is appreciated for its accessibility and basic equipment, though some guests suggest more modern facilities and air conditioning to improve the workout experience. The parking situation is another mixed aspect; while the security and availability of parking spots are appreciated, the high costs are a point of contention for several guests.
Families find the hotel accommodating with spacious rooms and friendly service, though some mention a desire for more generous room sizes and better food pricing. Facilities like the pool and family-friendly offers such as "kids eat for free" are noted as positives.
Overall, Novotel Brisbane Airport impresses guests with its excellent location, high standards of cleanliness and friendly staff, making it a highly recommended choice for travelers seeking convenience and comfort, especially those in need of quick access to the airport.
Categories
The breakfast service is well-received with commendations for the friendly and attentive staff and a variety of delicious dishes. Specific mentions of standout service by individuals like Suzanne and Renee contribute to a memorable morning meal. Despite some criticism about pricing and occasional shortcomings in variety, most guests find the breakfast to be a highlight of their stay.
Dinner at the hotel’s restaurant also receives favorable feedback for the quality and presentation of food, though some guests note limited menu options and occasional inconsistencies in meal quality and service. Nevertheless, the staff’s friendly demeanor and the pleasant dining environment keep the overall dining experience positive.
Cleanliness is a consistently highlighted strength with the hotel maintaining high standards in both rooms and common areas. Housekeeping is particularly lauded for keeping the accommodations spotless and fresh, contributing significantly to guest satisfaction.
The staff's courteous and helpful nature further elevates the guest experience with numerous reviews praising the professionalism and friendliness of team members across various departments. Special mentions of individuals' exceptional service, such as Sarah at reception and Josh at the bar, highlight the staff's dedication to making guests’ stays enjoyable.
WiFi service at the hotel receives mixed reviews with some praising its reliability and ease of access, while others report issues with connectivity and signal strength. This indicates an area for potential improvement to enhance guest satisfaction further.
The gym is appreciated for its accessibility and basic equipment, though some guests suggest more modern facilities and air conditioning to improve the workout experience. The parking situation is another mixed aspect; while the security and availability of parking spots are appreciated, the high costs are a point of contention for several guests.
Families find the hotel accommodating with spacious rooms and friendly service, though some mention a desire for more generous room sizes and better food pricing. Facilities like the pool and family-friendly offers such as "kids eat for free" are noted as positives.
Overall, Novotel Brisbane Airport impresses guests with its excellent location, high standards of cleanliness and friendly staff, making it a highly recommended choice for travelers seeking convenience and comfort, especially those in need of quick access to the airport.
Family Friendly Hotel
Novotel Brisbane Airport ensures a seamless stay with family-friendly rooms, a rooftop swimming pool, and easy access to DFO Brisbane for last-minute shopping.
Hotel with Free Wi-Fi
Novotel Brisbane Airport offers complimentary Wi-Fi in every room. Many reviews also mentioned reliable and good Wi-Fi service with some experiencing the usual fast connection typically expected in modern accommodations.
Business Hotel
Novotel Brisbane Airport offers meeting facilities and convenient access to Brisbane Airport, making it suitable for business travelers needing easy transportation. The hotel provides standard business amenities and comfortable rooms.
Hotel near Golf Courses
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
The Novotel Brisbane Airport boasts an enviable location that resonates well with guests, especially those traveling through Brisbane. Its proximity to both the Brisbane Domestic and International Airports makes it an ideal choice for those looking to catch early morning flights or arriving late at night. The convenience of quick airport access is repeatedly highlighted, ensuring a stress-free transition for travelers.
The hotel's location right next to the Direct Factory Outlets (DFO) and the 24-hour Woolworths supermarket adds a substantial advantage for guests needing last-minute shopping, groceries or a variety of eateries. The ease of access to these amenities makes the stay even more convenient. The proximity to major shopping centers, transportation hubs and the International Cruise Terminal further enhances its appeal for guests with varied travel needs.
Cleanliness and quietness complement the strategic location, offering a comfortable and relaxed environment. Guests also mentioned the hotel's spacious, modern and tidy rooms as a definite plus.
In essence, the Novotel Brisbane Airport is highly praised for its perfect blend of convenience, comfort and accessibility, making it an excellent option for travelers needing a practical and comfortable stay near Brisbane Airport.
When it comes to breakfast at Novotel Brisbane Airport, the reviews highlight mostly positive experiences. Guests frequently commend the friendly and attentive staff with special mentions of standout service from individuals like Suzanne and Renee. The breakfast buffet is praised for its great variety and delicious offerings, making it a hit among both adults and children. Many visitors enjoyed the ample selection of tasty dishes and the breakfast was noted as a highlight of their stay.
The breakfast is described as well-stocked and guests appreciated the plentiful, fresh and diverse options available. Some mentioned enjoying specific items like a lovely omelette or gluten-free toast, prepared specially by the morning chef. Additionally, the convenience of the hotel's proximity to the airport and the availability of good eateries nearby were appreciated.
However, there are noteworthy criticisms. Some guests found the breakfast to be overpriced, especially for those not booking it in advance. There were mentions of the buffet being occasionally underwhelming with some guests describing it as mediocre or poor value for money. Issues such as cold food, not enough dairy options and no bacon were highlighted by a few reviewers. Others mentioned that the breakfast variety needed improvement and suggested that the cost should be included in the room rates.
In summary, while most guests had a very positive experience with the breakfast buffet at Novotel Brisbane Airport, enjoying the variety and quality of food, there remain areas for improvement, particularly concerning value for money and selection diversity.
Novotel Brisbane Airport's restaurant generally received positive feedback from guests with many highlighting the excellent quality of the food and the commendable service. The restaurant was often described as lovely with a good selection of seating and dishes were praised for being delicious original and beautifully presented. Special mentions were given to the generous room service portions and the delightful sticky date pudding. Staff were frequently noted as friendly and brilliant, contributing to an overall pleasant dining experience.
However, there were some criticisms. Several reviewers found the menu options limited and noted that food quality could be inconsistent with some describing meals as average or not up to expectations. There were reports of slow service times and cold food, which detracted from an otherwise positive dining experience. The pricing of meals and beverages was also a point of contention for some guests, who felt that the high costs did not match the quality or portion sizes provided.
For those looking for convenient dining options close to the airport, the hotel restaurant offers a viable choice, though it might not meet the standards of more discerning eaters or those with specific dietary needs. The venue's atmosphere and staff competence generally earn high marks, making it a decent choice for a meal when staying at the hotel.
The rooms at Novotel Brisbane Airport generally receive positive feedback for their cleanliness, comfort and spaciousness. Guests frequently mention that rooms are clean, tidy, modern and well-appointed, contributing to a comfortable stay. Large rooms and bathrooms are particularly appreciated with many noting that the accommodation is quiet and well-soundproofed, ensuring a restful experience despite the proximity to the airport.
Many guests highlight the beds as being particularly comfortable and overall, the rooms are described as well-furnished with adequate amenities, including mini fridges and large TVs. There are also positive remarks about well-maintained and updated rooms that have a modern and uncluttered atmosphere.
However, some reviews note occasional issues such as small room size for the price, rooms appearing a bit worn or in need of maintenance and occasional musty smells. A few guests experienced problems with air conditioning and limited room lighting. Some rooms had minor cleanliness issues or lacked certain amenities like USB ports and luggage racks.
Despite these few drawbacks, the overall consensus is that Novotel Brisbane Airport offers clean, spacious and comfortable rooms, making it a convenient and satisfactory choice for travelers, especially those needing easy access to the airport.
Novotel Brisbane Airport has generally received positive feedback from guests regarding its beds with many praising them for their comfort. Guests frequently mentioned that the beds were super comfortable, very comfy and even described them as providing the best night’s sleep. Many highlighted the comfort of the beds in conjunction with a clean and quiet room environment, contributing to an overall pleasant stay.
However, not all reviews were entirely positive. Some guests noted that the beds could be hit-or-miss with a few describing them as old, worn and in need of an upgrade. There were also reports of bed mobility issues due to unstable casters, leading to beds that moved around too easily. Additionally, the quality of mattresses varied with some described as hard, lumpy or springy and other mattresses feeling cheap and in need of replacement.
Pillows also received mixed reviews; while some found them exceptionally comfortable, others thought they were too flat or too soft. Instances of inadequate bedding, such as sheets being too short or cases where only one pillow was provided per person, were noted.
In conclusion, while many guests enjoyed a comfortable and restful experience due to the cozy beds at Novotel Brisbane Airport, a few encountered issues that suggest some variability in bed quality across the hotel.
Novotel Brisbane Airport consistently meets high standards of cleanliness with guest reviews frequently highlighting the immaculate condition of the rooms and common areas. Visitors appreciate the spacious and modern accommodations, often describing them as comfortable and spotlessly clean. The hotel’s cleanliness extends to all areas including the lobby, elevator, car park and even utensils in dining spaces. Housekeeping services are praised for maintaining the cleanliness of the rooms on a daily basis, ensuring that everything smells fresh and looks pristine. Guests also note the well-maintained, four-star standard of the property, making it a respectable and reliable choice for travelers. Despite a few minor issues such as occasional dusty floors or bathroom tiles that could use better cleaning, the overwhelmingly positive feedback underscores Novotel Brisbane Airport's commitment to providing a clean and welcoming environment.
At Novotel Brisbane Airport, the staff consistently impresses with their friendly, courteous and helpful demeanor. The reception staff often receives special mention for being welcoming and efficient, especially Sarah, whose exceptional service is frequently noted. Guests appreciate the professional and polite attitude of the team, along with their prompt and smooth check-in and check-out processes. Various staff members like Suzanne, the breakfast coffee lady and Noor at reception, go above and beyond to ensure a pleasant experience.
The dining staff also contribute positively with Josh at the bar exemplifying great customer service. The overall service is commendable, from front desk to room service and even arranging taxis at odd hours. The cleanliness of the rooms and common areas adds to the positive experience, reflecting the meticulous care of the housekeeping staff.
Though some reviews hint at occasional slow service and a dated feel to the hotel, these are outweighed by the consistent praise for the staff's friendly and accommodating nature. Overall, Novotel Brisbane Airport's team is seen as a key highlight, contributing significantly to a comfortable and enjoyable stay.
While staying at Novotel Brisbane Airport, guests had varying experiences with the WiFi service. Many appreciated the ease of access and praised the availability of complimentary WiFi in every room. Several reviews also mentioned reliable and good WiFi service with some experiencing the usual fast connection typically expected in modern accommodations.
However, not all feedback was positive. Numerous guests encountered issues, such as inconsistent connectivity, poor signal strength and even complete unavailability in some rooms. Some felt the WiFi needed an upgrade and expressed frustration over the lack of a stable connection. Additionally, there was mention of difficulty with TV casting and frequent TV signal dropouts, further impacting their digital experience.
Overall, while some guests had a satisfactory experience with the WiFi at Novotel Brisbane Airport, others found it lacking and in need of improvement.
Located at the Novotel Brisbane Airport, the hotel gym has garnered mixed feedback from guests, leaning towards the positive side. Many appreciated the free access to the gym and affirmed that all the usual equipment was available and in good working order. However, frequent mentions of the gym being small and under renovation highlighted some areas for improvement. The equipment was sometimes reported as sticky and the lack of air conditioning made the space quite hot and uncomfortable for a few visitors. Suggestions for more modern and diverse equipment were common, reflecting a desire for upgrades to better meet guest expectations. Despite these points, the overall impression was that the gym, although basic, served its purpose for a quick workout, especially given its complimentary access.
Novotel Brisbane Airport offers a range of parking options that have received mixed feedback from guests. Many appreciated the safety and convenience of the underground parking, which is noted to be secure and adequate for long-term stays. The availability of spots is generally good with plenty of spaces both underground and outside, making it easy for guests to find parking.
However, a recurring concern is the high cost associated with parking. Multiple reviews indicated that the $25 per night fee is considered excessive with some guests expressing that parking should be included in the room price or at least complimentary. Another common point of frustration is the size and layout of the underground parking, which some found challenging to navigate due to tight spaces.
While some guests enjoyed the convenience of on-site parking, others suggested that the hotel should offer free or reduced-cost parking. Despite these criticisms, the provision of parking and its security were viewed positively by many, though the expense remains a notable drawback.
Families traveling to Novotel Brisbane Airport have varied experiences, particularly when it comes to activities and accommodations for kids. Positive feedback highlights the hotel's child-friendly environment and spacious family rooms. Parents note that the rooms are comfortable and adequately set up for families, allowing everyone to enjoy their stay. The staff received commendations for their friendliness and attentiveness to family needs, further enhancing the family-friendly atmosphere.
Reviews also mention that the facilities and location offer a good range of activities for children with some families pointing out that their children, including teenagers, had a great time. There are amenities specifically catering to families, such as the pool and the attractive "kids eat for free" offer, which is particularly appreciated by parents.
However, some families have noted a few drawbacks. The basic setup of family rooms and the occasional absence of twin beds have been points of contention. A few reviews mention that the family room size could be more generous and that the food prices are on the higher side.
Overall, Novotel Brisbane Airport is seen as a suitable family-friendly destination that caters well to children, though there are some areas for improvement to better accommodate larger family needs and expectations.
Novotel Brisbane Airport positions itself as a commendable four-star hotel, offering value for money with rooms that are consistently clean, comfortable and fresh. The establishment receives praise for its modern facilities, excellent service and a superb fit-out. The staff is frequently highlighted for their friendliness and high efficiency, contributing significantly to the positive guest experience.
The location is another strong point, deemed excellent and well-suited to travelers. Guests appreciate the convenience and the availability of amenities expected from a four-star hotel, including great food, a quality coffee shop and impressive views.
However, some feedback suggests that the hotel could benefit from updates with certain areas looking a bit dated. Despite this, the overall experience aligns well with typical four-star standards, making it a preferred choice over more budget-friendly options nearby. In summary, Novotel Brisbane Airport delivers a reliable and satisfactory stay, meeting the expectations of a four-star establishment.
Novotel Brisbane Airport has received positive feedback for its facilities and services tailored for business travelers. Guests appreciated the helpful and professional staff, noting their friendliness and efficiency, particularly during check-in and when arranging transfers. The hotel offers a modern and business-friendly environment with uncluttered rooms that provide a quiet setting for work.
Convenience is a key advantage, as the hotel's location is ideal for work travel and close to business destinations with good access to airport transfers and taxi services. The spacious twin bed rooms, open corridors and available business meeting rooms offer practical solutions for business needs.
However, a couple of downsides were mentioned, including the business center being closed and some dissatisfaction with the hotel's restaurant service and menu. Nonetheless, the combination of good rates, well-set-up meeting rooms and overall convenience makes Novotel Brisbane Airport a decent option for business travel.
Novotel Brisbane Airport boasts a prime location close to essential amenities, eateries and public areas, making it easily accessible for guests. The hotel's cleanliness and convenient location enhance the overall experience for travelers. Accessible facilities include parking and well-maintained public areas, ensuring ease of movement. The presence of walk-in showers and shower stools in the bathrooms cater specifically to guests with disabilities. Despite some concerns about room accessibility and the cost, early check-ins and dedicated accessible rooms highlight the hotel's commitment to accommodating guests with special needs. Overall, the great customer service and the convenience of being close to everything make this hotel a suitable option for travelers seeking accessibility.
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Location
The hotel's location right next to the Direct Factory Outlets (DFO) and the 24-hour Woolworths supermarket adds a substantial advantage for guests needing last-minute shopping, groceries or a variety of eateries. The ease of access to these amenities makes the stay even more convenient. The proximity to major shopping centers, transportation hubs and the International Cruise Terminal further enhances its appeal for guests with varied travel needs.
Cleanliness and quietness complement the strategic location, offering a comfortable and relaxed environment. Guests also mentioned the hotel's spacious, modern and tidy rooms as a definite plus.
In essence, the Novotel Brisbane Airport is highly praised for its perfect blend of convenience, comfort and accessibility, making it an excellent option for travelers needing a practical and comfortable stay near Brisbane Airport.
Breakfast
The breakfast is described as well-stocked and guests appreciated the plentiful, fresh and diverse options available. Some mentioned enjoying specific items like a lovely omelette or gluten-free toast, prepared specially by the morning chef. Additionally, the convenience of the hotel's proximity to the airport and the availability of good eateries nearby were appreciated.
However, there are noteworthy criticisms. Some guests found the breakfast to be overpriced, especially for those not booking it in advance. There were mentions of the buffet being occasionally underwhelming with some guests describing it as mediocre or poor value for money. Issues such as cold food, not enough dairy options and no bacon were highlighted by a few reviewers. Others mentioned that the breakfast variety needed improvement and suggested that the cost should be included in the room rates.
In summary, while most guests had a very positive experience with the breakfast buffet at Novotel Brisbane Airport, enjoying the variety and quality of food, there remain areas for improvement, particularly concerning value for money and selection diversity.
Dinner
However, there were some criticisms. Several reviewers found the menu options limited and noted that food quality could be inconsistent with some describing meals as average or not up to expectations. There were reports of slow service times and cold food, which detracted from an otherwise positive dining experience. The pricing of meals and beverages was also a point of contention for some guests, who felt that the high costs did not match the quality or portion sizes provided.
For those looking for convenient dining options close to the airport, the hotel restaurant offers a viable choice, though it might not meet the standards of more discerning eaters or those with specific dietary needs. The venue's atmosphere and staff competence generally earn high marks, making it a decent choice for a meal when staying at the hotel.
Rooms
Many guests highlight the beds as being particularly comfortable and overall, the rooms are described as well-furnished with adequate amenities, including mini fridges and large TVs. There are also positive remarks about well-maintained and updated rooms that have a modern and uncluttered atmosphere.
However, some reviews note occasional issues such as small room size for the price, rooms appearing a bit worn or in need of maintenance and occasional musty smells. A few guests experienced problems with air conditioning and limited room lighting. Some rooms had minor cleanliness issues or lacked certain amenities like USB ports and luggage racks.
Despite these few drawbacks, the overall consensus is that Novotel Brisbane Airport offers clean, spacious and comfortable rooms, making it a convenient and satisfactory choice for travelers, especially those needing easy access to the airport.
Beds
However, not all reviews were entirely positive. Some guests noted that the beds could be hit-or-miss with a few describing them as old, worn and in need of an upgrade. There were also reports of bed mobility issues due to unstable casters, leading to beds that moved around too easily. Additionally, the quality of mattresses varied with some described as hard, lumpy or springy and other mattresses feeling cheap and in need of replacement.
Pillows also received mixed reviews; while some found them exceptionally comfortable, others thought they were too flat or too soft. Instances of inadequate bedding, such as sheets being too short or cases where only one pillow was provided per person, were noted.
In conclusion, while many guests enjoyed a comfortable and restful experience due to the cozy beds at Novotel Brisbane Airport, a few encountered issues that suggest some variability in bed quality across the hotel.
Cleanliness
Staff
The dining staff also contribute positively with Josh at the bar exemplifying great customer service. The overall service is commendable, from front desk to room service and even arranging taxis at odd hours. The cleanliness of the rooms and common areas adds to the positive experience, reflecting the meticulous care of the housekeeping staff.
Though some reviews hint at occasional slow service and a dated feel to the hotel, these are outweighed by the consistent praise for the staff's friendly and accommodating nature. Overall, Novotel Brisbane Airport's team is seen as a key highlight, contributing significantly to a comfortable and enjoyable stay.
Wi-Fi
However, not all feedback was positive. Numerous guests encountered issues, such as inconsistent connectivity, poor signal strength and even complete unavailability in some rooms. Some felt the WiFi needed an upgrade and expressed frustration over the lack of a stable connection. Additionally, there was mention of difficulty with TV casting and frequent TV signal dropouts, further impacting their digital experience.
Overall, while some guests had a satisfactory experience with the WiFi at Novotel Brisbane Airport, others found it lacking and in need of improvement.
Gym
Parking
However, a recurring concern is the high cost associated with parking. Multiple reviews indicated that the $25 per night fee is considered excessive with some guests expressing that parking should be included in the room price or at least complimentary. Another common point of frustration is the size and layout of the underground parking, which some found challenging to navigate due to tight spaces.
While some guests enjoyed the convenience of on-site parking, others suggested that the hotel should offer free or reduced-cost parking. Despite these criticisms, the provision of parking and its security were viewed positively by many, though the expense remains a notable drawback.
Family
Reviews also mention that the facilities and location offer a good range of activities for children with some families pointing out that their children, including teenagers, had a great time. There are amenities specifically catering to families, such as the pool and the attractive "kids eat for free" offer, which is particularly appreciated by parents.
However, some families have noted a few drawbacks. The basic setup of family rooms and the occasional absence of twin beds have been points of contention. A few reviews mention that the family room size could be more generous and that the food prices are on the higher side.
Overall, Novotel Brisbane Airport is seen as a suitable family-friendly destination that caters well to children, though there are some areas for improvement to better accommodate larger family needs and expectations.
4 Star
The location is another strong point, deemed excellent and well-suited to travelers. Guests appreciate the convenience and the availability of amenities expected from a four-star hotel, including great food, a quality coffee shop and impressive views.
However, some feedback suggests that the hotel could benefit from updates with certain areas looking a bit dated. Despite this, the overall experience aligns well with typical four-star standards, making it a preferred choice over more budget-friendly options nearby. In summary, Novotel Brisbane Airport delivers a reliable and satisfactory stay, meeting the expectations of a four-star establishment.
Business
Convenience is a key advantage, as the hotel's location is ideal for work travel and close to business destinations with good access to airport transfers and taxi services. The spacious twin bed rooms, open corridors and available business meeting rooms offer practical solutions for business needs.
However, a couple of downsides were mentioned, including the business center being closed and some dissatisfaction with the hotel's restaurant service and menu. Nonetheless, the combination of good rates, well-set-up meeting rooms and overall convenience makes Novotel Brisbane Airport a decent option for business travel.
Accessible
No, Novotel Brisbane Airport doesn't have any pool.
No, a spa isn't available at Novotel Brisbane Airport.
No, Novotel Brisbane Airport doesn't allow dogs.
Yes, parking facilities are available at Novotel Brisbane Airport.
Yes, Novotel Brisbane Airport has a gym.
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