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Summary of reviewsThe Chermside Apartments are highly regarded for their prime location, close to the extensive Chermside Shopping Centre, numerous eateries and essential services like prominent hospitals and public transport facilities. Guests appreciate the convenience, especially in relation to Brisbane Airport and Brisbane Entertainment Centre, noting that despite its centrality, the area remains quiet and secure, making it ideal for various visitor needs.
Breakfast at The Chermside Apartments generally receives favorable remarks with many guests appreciating the friendly and helpful staff and the complimentary morning spread that includes cereals, toast, fruit, juice and coffee. Although some guests feel the offerings are too basic and occasionally critiqued the cleanliness, the breakfast service is often seen as a valuable addition to the stay.
The apartment rooms are highlighted for their spaciousness, modern amenities and overall comfort. Cleanliness and maintenance of the rooms generally receive positive feedback with high-floor options offering quieter ambiances and better views. Although there are occasional issues with musty odors or dated furnishings in some rooms, the overall impression is that of good value for money.
Staff at The Chermside Apartments are frequently praised for their friendliness and willingness to assist with reception and breakfast staff being particularly noted for their warm and welcoming demeanor. Despite a few isolated incidents of less favorable interactions, the general consensus points to a dedicated team committed to enhancing guest experiences.
The free WiFi is appreciated for its convenience, although its reliability can vary with some guests reporting difficulties with streaming services and frequent disconnections. The pool facilities are a mixed bag with praise for its pleasant atmosphere but some concerns about cleanliness and size. Parking, however, is consistently highlighted as an area needing improvement due to limited spaces and challenges for larger vehicles.
Beds at The Chermside Apartments are generally described as very comfortable, though opinions vary slightly with some finding them too firm or experiencing issues like cold rooms or wet beds on arrival. The apartments also offer accessibility features such as lift access and ground-level room availability, enhancing their appeal to guests with mobility needs.
While the apartments provide a pleasant and secure stay with modern amenities and a convenient location, opinions on luxury are mixed, suggesting an experience more reminiscent of mid-range comfort rather than high-end luxury. Overall, The Chermside Apartments deliver good value and a comfortable lodging option with several positive aspects that enhance the guest experience. Show more
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Aparthotel with EV Charging Stations
Aparthotel Taking Steps Towards Sustainability
Aparthotel with Swimming Pool
Heated Pool Outdoor Pool
Aparthotel with Parking
EV charging stations
Accessible Aparthotel
Aparthotel with Outdoor Pool
Aparthotel with Heated Pool
Room Types
Guest Reviews
7.4
Good
Location
The Chermside Apartments boasts an enviable location that consistently pleases its visitors. Positioned conveniently close to the Chermside Shopping Centre, one of the largest malls in Australia, guests find themselves in a prime spot for both shopping and dining. The property's proximity to Westfield Chermside makes it easy for guests to access various eateries, retail stores and entertainment options, all within a brief walking distance.
Travelers appreciate the hotel's convenience for those with medical appointments, being in close proximity to prominent hospitals such as St Vincent’s Private and Prince Charles Hospitals. For those needing access to public transport, the location is optimal with bus stations nearby making city transit straightforward.
The Chermside Apartments' location also serves guests needing to be near the Brisbane Airport or the Brisbane Entertainment Centre. Despite its centrality, the setting remains quiet and secure, offering a comfortable stay. Whether in town for shopping, medical needs or just a convenient place to stay, the location of The Chermside Apartments proves to be perfectly suited to a variety of visitor needs.
Breakfast
The breakfast at The Chermside Apartments receives generally positive feedback from guests with many appreciating the fact that it is included with the accommodation. Guests frequently mention the friendliness and helpfulness of the breakfast staff, adding a warm touch to their morning experience. A range of options is available, including cereals, toast, fruit, juice and coffee, making it simple yet enjoyable for many.
The concept of a complimentary breakfast is often praised, seen as a nice bonus, especially for those looking for value for money. This communal breakfast approach is even described as unique and part of a lovely story behind the service. The breakfast area, though simple, serves its purpose well, providing a good start to the day.
However, there are some criticisms. Some guests felt the breakfast was too basic and lacked variety, specifically mentioning the absence of cooked items like eggs and bacon. Cleanliness issues in the breakfast area were also noted and there were occasional service lapses, such as breakfast being closed earlier than stated.
Overall, the breakfast at The Chermside Apartments with its free and varied offerings, is viewed as a positive addition to the stay, enhancing the overall guest experience despite a few minor drawbacks.
Rooms
The Chermside Apartments offer a variety of room experiences with the majority of guest reviews highlighting positive aspects. The apartments are generally described as spacious, modern and well-appointed, often exceeding guest expectations in terms of size and comfort. Many reviewers praised the clean and tidy condition of the rooms and the convenience of the location, which is close to shopping centers and entertainment venues.
The large balconies were a significant plus for families and those needing extra space, contributing to the overall airy and open feel of the apartments. The rooms were noted for their modern furniture and stylish décor and several guests appreciated the well-maintained condition of the rooms, describing them as comfortable and welcoming.
Some common amenities such as Wi-Fi and kitchenettes were well-received and the staff were often described as friendly and helpful. High-floor rooms were particularly appreciated for their quieter ambiance and better views.
However, the reviews also pointed to some areas needing improvement. Some rooms, particularly smaller ones, had issues such as musty or unpleasant odors, poor natural lighting and dated furnishings. Issues with cleanliness were sporadically noted, including dirty stains and a lack of adequate dishwashing facilities in some areas. The balconies and some elements of the room such as heaters and air conditioning units occasionally received negative feedback due to maintenance issues.
Overall, The Chermside Apartments appear to offer good value for money with their spacious, comfortable and convenient accommodations, though guests may experience variability in room conditions depending on the room type and floor level.
Beds
The Chermside Apartments appear to offer a generally high standard of bed comfort, based on guest reviews. With numerous mentions of beds being described as excellent, super comfortable, very comfortable and even the most comfortable, it is clear that many guests found their sleeping arrangements to be satisfactory. Pillows also received praise for their comfort. Guests often felt the beds were both soft and comfy and there were multiple appreciative comments about the size of the beds, including king-size options.
However, not all feedback was entirely positive. A few guests found the beds either too firm or lumpy with some instances of discomfort. Isolated reviews also noted issues such as beds being wet on arrival or rooms being cold at night. On the whole, despite these occasional drawbacks, the majority seemed to enjoy a restful and comfortable sleep experience at the Chermside Apartments.
Cleanliness
The Chermside Apartments have received mixed feedback regarding cleanliness. While some guests found the rooms to be clean and comfortable, a significant number report several issues. Recurring problems include mould in the bathrooms, dusty surfaces, unclean balconies and grimy air conditioning units. The exterior of the building, as well as some internal elements like the shower and toilet, were frequently mentioned as needing more thorough cleaning and maintenance. Some guests encountered unpleasant smells, such as mustiness or body odour and noted visible dirt and cobwebs. Other specific concerns included dirty towels, unclean kitchen areas and leftover rubbish from previous occupants. Despite some rooms being described as clean and tidy, the general consensus suggests that a more consistent and rigorous cleaning regimen is necessary to improve the overall guest experience.
Staff
The Chermside Apartments consistently receives praise for its staff's friendliness and helpfulness. Guests frequently describe the staff as lovely, welcoming and attentive. Many reviews specifically highlight excellent service at reception with the team being polite, empathetic and efficient during check-ins and addressing issues. The positive interactions extend to the breakfast staff, who are noted for their warmth and hospitality.
However, experiences at the front desk can be mixed with some guests encountering unfriendly or dismissive receptionists. Despite these occasional criticisms, the overall impression of the staff is largely favorable with many guests appreciating their willingness to help, thoroughness in resolving issues and accommodating nature.
The housekeeping and reception teams are frequently mentioned for their pleasant demeanor and readiness to assist, contributing positively to the guests' stay. Though there are isolated instances of unhelpful or curt behavior, the majority of the feedback underscores a team that is dedicated to providing a comfortable and pleasant experience for their guests.
Wi-Fi
The WiFi at The Chermside Apartments offers both advantages and drawbacks. Guests appreciate that there is free WiFi provided, which adds to the convenience of staying in the hotel. The connection can be excellent at times, ideal for general browsing. However, some guests have experienced issues with the WiFi being too weak for streaming services and repeatedly disconnecting. The availability of WiFi is not included in all standard rooms and the overall service has been described as average by some visitors. While the WiFi can be satisfactory for basic use, it may not meet the needs of those requiring a strong and reliable connection for heavier internet use.
Pool
The Chermside Apartments offers a mixed experience with its swimming pool facilities. Many guests appreciated the pool, describing it as lovely, great and perfect for summer relaxation. Several visitors noted the serene and inviting atmosphere of the pool area, complimenting its convenience and proximity to shops.
However, some reviews indicate room for improvement. Issues like cleanliness and water quality were highlighted with mentions of debris and insufficient chlorine levels detracting from the overall experience. Additionally, the pool's size received mixed feedback; while it served its purpose for some, others found it too small. There were occasional mentions of the pool being unexpectedly closed, which was a disappointment for those looking forward to a swim.
Overall, while the pool receives praise for its pleasant and relaxing environment, better maintenance and clearer communication about its availability could enhance the guest experience.
Parking
The Chermside Apartments, while offering some perks, faces consistent criticism in guest reviews about its parking situation. Guests frequently noted that parking was limited and the small size of the car park made it particularly challenging for larger vehicles. There were numerous mentions of insufficient parking spaces, often leading to a full carpark with no guaranteed spots for guests. This scarcity of secure parking sometimes compelled visitors to rely on nearby parking options or street parking, which was not always convenient.
Despite these limitations, there are some positive aspects highlighted by guests. The availability of free and secure undercover parking was appreciated by those who managed to find a spot. Additionally, there were mentions of staff efforts to assist with parking issues when possible, indicating a responsive guest service.
In essence, while secure and undercover parking is available and appreciated by some, the overall experience with parking at The Chermside Apartments can be quite problematic, particularly during busy periods or special events. For those considering a stay, it might be worthwhile to explore nearby parking alternatives or arrive early to secure a spot.
Accessible
The Chermside Apartments offer several accessibility features that cater to guests with disabilities. The hotel provides lift access to the entire floor, ensuring ease of movement for those with limited mobility. Additionally, ground-level rooms enhance the convenience for guests who prefer easy access. Free parking near the door is a notable advantage, making arrivals and departures more straightforward. Despite the smaller room sizes, the modern keyhole design and elevator accessibility contribute positively to the overall ease of access. The hotel's commitment to accessibility is evident, though some areas like the availability of sidewalks and more substantial room arrangements could benefit from further enhancement.
Outdoor Pool
The Chermside Apartments' outdoor pool garners mixed feedback from guests, but generally leans toward the positive. Many describe the pool as inviting and really nice, noting its heated feature as a standout amenity. The pool area is touted as a good spot for relaxation with the added convenience of patio and balcony spaces enhancing the experience. There are occasional mentions of the pool being less clean than expected, but these are infrequent compared to the overall positive impressions.
Luxury
The Chermside Apartments offer a generally positive experience with a number of highlights that contribute to an enjoyable stay. Guests appreciated the beautiful and clean apartments, complemented by great amenities and a contemporary design. The spacious rooms were frequently noted, adding to the sense of comfort and luxury. The location also received praise for its convenience, especially being good for shopping.
However, opinions on value for money were mixed with some guests suggesting that the experience felt more akin to mid-range accommodation rather than a luxury complex. Despite occasional feedback mentioning minor gripes and average facilities, many found the apartments well-cleaned and secure. Overall, while there were some areas for improvement, the majority of reviews indicate that The Chermside Apartments provide a comfortable and pleasant stay.
Yes, The Chermside Apartments has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at The Chermside Apartments.
No, The Chermside Apartments doesn't allow dogs.
Yes, parking facilities are available at The Chermside Apartments.