The pool at Homewood Suites by Hilton Chicago West Loop Fulton Mkt Area receives mixed feedback from guests. Some appreciate the pool, describing it as nice and noting that they enjoyed their time there. The hotel's amenities, including the pool, gym and balcony, are often highlighted positively. However, several guests found the pool to be small and were disappointed with its size. Additionally, there were mentions that the pool was not available or closed during some stays, which detracted from the overall experience for those expecting to use this facility. Overall, while the pool is well liked by some, its limited size and occasional unavailability are points of criticism.
The Holiday Inn & Suites Chicago-Downtown by IHG, is praised for its strategic and convenient location, offering excellent proximity to major sites, downtown attractions and various public transportation options like the nearby CTA S. Clinton Station, Union Station and Amtrak. Its easy accessibility from O’Hare Airport further adds to its appeal, making it ideal for travelers. Though on-site parking fees and the surrounding area prompted mixed feelings, the location is generally considered outstanding.
While the breakfast service has room for improvement with guests expressing mixed reviews regarding cost, variety and communication, some did enjoy their meals at the on-site restaurant. However, issues like additional charges, limited options, cold and overly greasy food and inconsistent availability were noted.
Rooms at the hotel received positive feedback for recent remodeling, cleanliness and overall comfort. Guests appreciated spacious accommodations, comfortable beds and maintained bathrooms, although some noted small bathroom sizes and occasional maintenance issues like clogged drains. Despite these minor drawbacks, the rooms and amenities, including a lovely swimming pool, contribute to a generally pleasant stay.
The hotel excels in cleanliness with guests frequently noting the spotless, well-organized and spacious rooms along with well-maintained common areas. The high standards of cleanliness significantly enhance the overall guest experience.
A standout feature of the hotel is its staff, who receive high praise for their friendliness, helpfulness and exceptional service. The front desk and housekeeping staff, in particular, have been highlighted for their attentiveness and professionalism, even though there are occasional reports of less favorable interactions.
The parking situation garners mixed reviews due to the high cost of $50 to $65 per night. Despite the expense, the convenience and security of on-site parking are appreciated by many.
Guests generally find the beds to be very comfortable, contributing positively to the hotel's reputation for providing a restful stay. While pillow comfort varied among guests, the overall bedding experience is favorable.
In summary, the Holiday Inn & Suites Chicago-Downtown by IHG, is noted for its excellent location, cleanliness, comfortable rooms and friendly staff, making it a solid choice for visitors looking for convenience and quality service, even though some aspects like breakfast and parking could benefit from improvements.
Holiday Inn - Chicago Dwtn - The Mart by IHG is ideally located in the heart of downtown Chicago, making it a popular choice for both leisure and business travelers. Guests appreciate its proximity to key attractions such as the river, museums, Navy Pier, Michigan Avenue, and Millennium Park, as well as its easy access to public transportation via a direct connection to the Brown Line at Merchandise Mart. The hotel's strategic location offers stunning views and serves as a perfect base for exploring the city's diverse offerings.
The breakfast experience at the hotel receives positive feedback for its variety and high-quality offerings. Guests frequently commend the service provided by the morning staff for being excellent and friendly, contributing to a pleasant start to the day. Although some guests feel the cost of breakfast is somewhat high, the overall experience is favorable for many visitors, with the buffet ensuring family-friendly options.
In terms of cleanliness, the Holiday Inn is applauded for its modern and spacious rooms, which are consistently well-maintained, as are the lobby and common areas. While some feedback highlights minor inconsistencies in housekeeping, the hotel generally meets a high standard of cleanliness, providing a clean and pleasant environment for guests.
The staff is another highlight of the hotel, receiving considerable praise for their warmth and exceptional service. Many guests note the attentive and welcoming nature of team members, specifically mentioning individuals like Mr. Juan for making them feel at home. The front desk and housekeeping teams are frequently described as wonderful, and the breakfast staff earns particular recognition for their kind and attentive approach. Although a few reviews mention occasional lapses in engagement, the majority of interactions with the staff are positive, fostering a supportive atmosphere.
While the hotel's location is a significant advantage, parking presents a drawback. Guests often find the parking garage expensive, and there is no valet service available. Many express frustration with the additional costs, especially given the room rates. Despite the parking inconvenience, the hotel's prime location remains a major attraction for visitors to Chicago.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 141-160 out of 200+ hotels in and around Broadview