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Sheraton Brooklyn New York

Brooklyn , 228 Duffield Street (Show on Map)

7.3

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton Brooklyn New York is a highly recommended hotel for travelers visiting New York City. The hotel's location in downtown Brooklyn is ideal with easy access to multiple subway stations and nearby shops and restaurants. Guests appreciated the convenience of the location, which is within walking distance of the Brooklyn Bridge, Dumbo and the Barclays Center. The rooms are generally described as spacious and clean with comfortable beds and a great skyline view. While some guests had maintenance issues, the staff was friendly and accommodating. The hotel is highly praised for its cleanliness with efficient daily towel and linen changes. The staff is generally described as friendly, helpful and professional with some exceptional individuals singled out for their efforts in providing great customer service. While some guests had issues with the cost and availability of the wifi, others had positive experiences. The beds are comfortable and inviting, ensuring a good night's sleep. Overall, guests can expect a pleasant stay at the Sheraton Brooklyn New York with a great price vs quality deal and convenient facilities and services for business travelers and guests with disabilities.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Accessible Hotel

4-Star Hotel

Room Types

Guest room, 1 Double, City view This room, with a city view features a flat-screen cable TV, a work desk and a terrace.

Guest Room, 1 King This room features a flat-screen cable TV and a work desk.

Guest room, 2 Double This room features a flat-screen cable TV and a work desk.

Club level, Guest room, 2 Double This room features a flat-screen cable TV and a work desk. This room has access to the club lounge, open 24 hours a day, 7 days a week.

Club level, Guest room, 1 King This room features a flat-screen cable TV and a work desk. This room has access to the club lounge, open 24 hours a day, 7 days a week.

Suite, 1 King, Sofa bed This suite features a sofa bed, a flat-screen cable TV and a work desk.

Suite, 2 Double, Sofa bed This suite features a sofa bed, a flat-screen cable TV and a work desk.

Suite, Bedroom 1: 1 King, Bedroom 2: 2 Double, Sofa bed This suite features a sofa bed, a flat-screen cable TV and a work desk.

King Room with Balcony The unit has 1 bed.

Double Room with Balcony The unit offers 2 beds.

About Sheraton Brooklyn New York

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Guest Reviews

7.3

Good

Location

If you're visiting New York City, you couldn't ask for a better location than the Sheraton Brooklyn. Situated in downtown Brooklyn, the hotel is close to multiple subway stations, making it easy to access both Brooklyn and Manhattan. The area is less frantic than Manhattan but still has plenty of shops and restaurants nearby, including Fulton Mall. Guests appreciated the convenience of the hotel's location, which they described as ideal, perfect, excellent and great. The hotel is within walking distance of the Brooklyn Bridge, Dumbo and the Barclays Center. Despite being outside of Manhattan, guests found the location favorable to their travels due to its proximity to transit and multiple metro lines. The hotel's well-connected neighborhood makes it easy to explore NYC's attractions. Overall, the location was a highlight for many guests with multiple mentions of the easy access to subways and surrounding amenities.

Rooms

The Sheraton Brooklyn New York is a great choice for your stay, conveniently located near the Brooklyn Bridge and Dumbo. Most guests describe their rooms as spacious and clean with comfortable beds and a great skyline view. Some guests note that the rooms are small, but it is expected for New York City. While some guests had maintenance issues, others loved the functionality of the rooms with a fridge and nice balcony. The old furnishings left some guests feeling like the hotel could use a makeover, but many appreciated the good level of cleanliness. There were a few issues reported such as bad smells, broken locks and malfunctioning showers, but overall, many found that the staff was friendly and accommodating.

Beds

Travelers who prioritize a comfortable and cozy sleeping experience will be pleased with the beds at the Sheraton Brooklyn New York. With several positive reviews commending the comfort of the beds and pillows, guests can expect a good night's sleep during their stay. Despite a few negative comments about some uncomfortable beds, the majority of guests were satisfied with the quality of the bedding. The location and cleanliness of the hotel were also frequently praised and the staff was noted for their kindness. Overall, guests can expect comfortable and inviting accommodations at the Sheraton Brooklyn New York.

Cleanliness

The Sheraton Brooklyn New York hotel is highly praised by guests for its cleanliness. Many guests mention that the hotel and the rooms were very clean with some describing the cleanliness as excellent. The cleaning service was also noted as efficient with daily towel and linen changes. Despite a few negative comments regarding some cleanliness issues such as dusty floors and uncleaned rooms, the general level of cleanliness was considered excellent. The staff responsible for cleaning was also commended for their attentiveness. The hotel's convenient location was also praised by guests, including its proximity to Brooklyn Bridge and Dumbo. Guests also appreciated the comfy beds and clean rooms, making their stay very enjoyable.

Staff

The staff at the Sheraton Brooklyn New York hotel are generally described as friendly, helpful and professional. Many guests appreciated the quick response and assistance provided by the front desk personnel, particularly Danny and Vincent. The housekeeping staff was also praised for their attentiveness and promptness. However, a few guests reported experiencing rudeness or indifference from some staff members. Despite this, many guests still found the staff to be accommodating and welcoming with some singling out exceptional individuals such as Daykwon, Niibrash/Nabrish and Talia. Overall, the hotel's staff received positive feedback for their efforts in providing great customer service.

Wi-Fi

Guests of the Sheraton Brooklyn New York have had mixed experiences with the hotel's wifi. Some were disappointed to find that there was no free internet, while others felt that the cost of access was too high. However, there were positive comments for those who did use the wifi with some guests referring to it as excellent. One guest even appreciated the inclusion of a Starbucks coffee machine in their room. Some guests felt that it was unacceptable to have to pay for wifi in a 4-star hotel in the modern age, but there were options to get free access by joining the Marriott program. Overall, while some guests had issues with the cost and availability of the wifi, others had positive experiences.

4 Star

If you're traveling to downtown Brooklyn or Manhattan, the Sheraton Brooklyn New York is an excellent choice due to its convenient location. Public transportation is easily accessible from the hotel, making it easy to get around. The hotel is also very clean with comfortable beds and pillows. The staff are polite, professional and always willing to help. A great price vs quality deal can be found, making it a good value for money. While some guests found that the hotel room was small, it wasn't a surprise given the location and the furniture was a bit outdated, the overall experience was pleasant. Some maintenance and facility issues in the bathroom were quickly addressed by the hotel staff. However, some guests found the hotel to be lacking services and facilities that a four-star hotel would normally provide. Despite minor issues, most guests had a very good stay overall.

Business

The Sheraton Brooklyn New York is an excellent choice for business travelers due to its convenient downtown location and fast check-in process. Guests also appreciated the option to book a club level room for added amenities. Although some mentioned a lack of storage in the rooms and issues with room keys, overall the hotel was a great place to stay, particularly for those departing on a cruise. While it may not be the cheapest option in New York City, guests found the facilities and services for business travelers to be well worth the cost.

Accessible

Sheraton Brooklyn New York is an excellent choice for guests with disabilities looking for a convenient location in downtown Brooklyn. Guests have highlighted the hotel's proximity to transit and attractions in both Brooklyn and Manhattan. Despite the lack of central AC, the hotel's Abreiseprozedere (check-out process) is extremely easy. However, some guests have noted that there are no lavatories on the ground floor and there's no parking facility for out-of-state visitors. Nonetheless, the hotel staff is accommodating to guests in wheelchairs and the location is considered a great option for those considering accessibility.

No, Sheraton Brooklyn New York doesn't have any pool.

No, a spa isn't available at Sheraton Brooklyn New York.

Yes, Sheraton Brooklyn New York welcomes dogs.

No, parking facilities aren't available at Sheraton Brooklyn New York.

No, Sheraton Brooklyn New York doesn't have a gym.

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