City Hotel
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Summary of reviewsCity Hotel is highly praised for its prime location near Lake Lucerne and the center of Brunnen, offering easy access to local attractions and public transportation. Guests appreciate the central yet quiet surroundings, ideal for a peaceful retreat while being close to the lake and city center. The friendly and uncomplicated service from the staff further enhances the positive experience.
The hotel's breakfast generally receives favorable comments with many guests describing it as excellent, plentiful and offering a good price/performance ratio for Swiss standards. While some reviews mention occasional inconsistency in the selection and quality, the overall sentiment is positive. The hotel’s dinner offerings are a strong point with the restaurant providing delicious, high-quality meals, including a variety of healthy options at attractive prices. Guests also enjoy a 10% discount on their meals, making the dining experience even more appealing.
City Hotel's rooms are often noted for being spacious and comfortable, though some aspects such as small bathrooms and outdated fixtures could benefit from refurbishment. Cleanliness is frequently highlighted as a strong point with rooms and bathrooms described as very clean. The staff receives consistent praise for their professionalism and friendliness, making guests feel welcome and attended to throughout their stay.
Parking is generally hassle-free with free, ample spaces available, adding to the convenience for guests. Families find the hotel suitable with large rooms and a welcoming atmosphere for children. The beds are commended for their comfort and quality, contributing to a restful sleep experience.
Despite these positive aspects, some guests feel that the hotel falls short of its four-star rating. Criticisms include high costs, small room and bathroom sizes and the lack of certain amenities like a minibar, leading many to perceive it more as a three-star hotel.
Overall, City Hotel offers a great location, comfortable and clean accommodations, excellent dining options and friendly service, making it a well-regarded choice for visitors to Brunnen, albeit with a few areas for improvement.
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The hotel's breakfast generally receives favorable comments with many guests describing it as excellent, plentiful and offering a good price/performance ratio for Swiss standards. While some reviews mention occasional inconsistency in the selection and quality, the overall sentiment is positive. The hotel’s dinner offerings are a strong point with the restaurant providing delicious, high-quality meals, including a variety of healthy options at attractive prices. Guests also enjoy a 10% discount on their meals, making the dining experience even more appealing.
City Hotel's rooms are often noted for being spacious and comfortable, though some aspects such as small bathrooms and outdated fixtures could benefit from refurbishment. Cleanliness is frequently highlighted as a strong point with rooms and bathrooms described as very clean. The staff receives consistent praise for their professionalism and friendliness, making guests feel welcome and attended to throughout their stay.
Parking is generally hassle-free with free, ample spaces available, adding to the convenience for guests. Families find the hotel suitable with large rooms and a welcoming atmosphere for children. The beds are commended for their comfort and quality, contributing to a restful sleep experience.
Despite these positive aspects, some guests feel that the hotel falls short of its four-star rating. Criticisms include high costs, small room and bathroom sizes and the lack of certain amenities like a minibar, leading many to perceive it more as a three-star hotel.
Overall, City Hotel offers a great location, comfortable and clean accommodations, excellent dining options and friendly service, making it a well-regarded choice for visitors to Brunnen, albeit with a few areas for improvement.
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4-Star Hotel
Guest Reviews
City Hotel boasts a prime location celebrated for its close proximity to Lake Lucerne and the center of Brunnen. Visitors consistently highlight the hotel's central positioning, which offers optimal access to the lake, local attractions and public transportation. The ease of reaching the bus stops and boat docks adds to the convenience, making the hotel an excellent base for exploring the area.
The quiet surroundings of the hotel, despite being centrally located, provide a peaceful retreat for guests. The town itself is described as beautifully situated, enhancing the overall experience. Additionally, the staff’s friendly and uncomplicated service receives favorable mentions, contributing positively to guests' stays.
With a short walk to both the lake and the city center, guests find the hotel's location ideal for leisurely strolls and experiencing the local ambiance. Overall, the location is described as perfect, great and fantastic, affirming City Hotel as a well-placed choice for visitors to Brunnen.
City Hotel's breakfast offerings draw mixed reviews, though positive comments dominate. Many guests praise the breakfast as excellent, delicious and plentiful. The variety offered appears to satisfy a broad range of preferences with terms like very good, top, generous, rich and hearty frequently mentioned. The breakfast staff's friendliness and attentiveness add to the overall positive experience.
Additionally, the continental breakfast and diverse buffet options with fresh baked goods, yogurt and various cheeses receive commendations. Guests often note that the breakfast offers a good price/performance ratio for Swiss standards. Words such as sufficient, suitable and satisfying reflect that many find the breakfast meets their needs.
However, some reviews highlight areas needing improvement, such as instances of sparse or meager selections, limited choices and lackluster quality. Issues like empty buffets not being refilled promptly and basic or minimalist offerings are pointed out by a number of guests, suggesting occasional inconsistency.
Overall, while there are aspects to improve, the breakfast at City Hotel generally garners favorable feedback, making it a decent highlight for most guests.
The restaurant at City Hotel consistently receives high praise from guests for its delicious and plentiful meals. Diners appreciate the opportunity to enjoy dinner at the hotel restaurant, which is noted for serving a variety of tasty, high-quality food, including healthy options such as salads and vegetables. The restaurant, located conveniently on the ground floor, offers very attractive prices and a good selection of food, making dining here a great value. Guests have highlighted the excellent service, noting the warm and attentive staff, especially when accommodating families with children. Hotel guests also enjoy a 10% discount on their meals, adding to the overall positive dining experience. The menu features a wide array of traditional dishes and the freshly prepared cuisine has been described as excellent. Additionally, the affiliated pizzeria next door serves very good Italian food, providing more dining options for guests. While one review mentioned the food as underwhelming, the majority of feedback highlights the hotel's restaurant as a significant attraction, convincing some guests to consider staying again primarily because of the food. Overall, City Hotel's dining offerings are a strong point, ensuring guests have a satisfying culinary experience during their stay.
City Hotel features rooms that are generally spacious, comfortable and equipped with essential amenities. Many guests appreciate the large, well-equipped rooms, often mentioning the inclusion of a fridge. Cleanliness of the rooms is frequently noted with some rooms described as very clean, cosy and functional.
However, the reviews do note several drawbacks. Many bathrooms are described as extremely small with a basic layout and sometimes outdated fixtures. The sink being located in the bedroom is a common feature that some guests find inconvenient. Additionally, the ventilation in the bathrooms is frequently criticized.
The hotel rooms facing the courtyard are highlighted as being particularly quiet, providing a peaceful stay despite the central location. On the other hand, rooms facing the street can be somewhat noisy. Temperature regulation seems to be an issue with some rooms being too warm, especially during the summer months.
Overall, while the rooms at City Hotel are spacious, comfortable and often quiet, they display signs of being outdated and could benefit from refurbishment. The cleanliness varies, but many guests find the accommodations to be satisfactory with a good value for money.
City Hotel has garnered a reputation for providing guests with a commendable sleep experience, predominantly highlighted by the comfort and quality of their beds. Visitors often remark on the beds being very comfortable and of good quality, noting the softness and coziness. The bedding itself also receives praise for its comfort and cleanliness, contributing to an overall restful atmosphere. Occasional critiques mention issues with the bed's comfort, such as springy mattresses or beds that are not entirely to everyone's preference. However, the consensus leans towards a positive sleeping arrangement with added thoughtful touches like Felchlin chocolate on the bed enhancing the guest experience.
City Hotel consistently garners praise for its cleanliness with guests frequently highlighting the very clean conditions of the rooms. Most reviews describe the rooms as clean and neat with the bathrooms also receiving commendations for cleanliness. The overall hygiene of the hotel appears to be a strong point with several guests reporting that the rooms were in excellent condition. However, there are occasional mentions of areas needing improvement, such as a dirty floor or a room not being fully cleaned. Despite these few criticisms, the prevailing sentiment underscores that the hotel maintains a high standard of cleanliness, making it a reliable choice for travelers prioritizing hygiene in their accommodations.
At City Hotel, guests consistently praise the staff for their exceptional professionalism and friendliness. The positive experiences start at check-in, where the welcoming and efficient reception staff set a high standard. The team is multilingual, cooperative and always ready to offer a warm smile, creating a pleasant first impression.
Throughout their stay, guests find the staff to be very attentive and accommodating, promptly handling any requests or complaints with ease. The restaurant staff also garners high marks for their friendliness and quality service, enhancing the overall dining experience with their approachable demeanor.
Managers and specific receptionists, especially the likable young woman frequently mentioned, leave a memorable impact with their cordial and helpful attitudes. The attention given by the hosts and reception team during check-in is notably accommodating and informative, ensuring guests feel valued from the moment they arrive.
Overall, City Hotel’s staff is characterized by their friendliness, helpfulness and attentive nature, contributing significantly to the positive experiences shared by guests.
City Hotel guests generally found parking to be a positive experience, noting that free parking is a significant perk with plenty of spaces available, including options right in front of the hotel. The availability of a spacious parking lot and dedicated spaces for company cars add to the convenience. The hotel also offers free parking nearby and there is even bike parking available in the lobby. However, some reviews mentioned limited parking and issues with no parking being available despite being offered. A few guests also noted the lack of a parking fee refund and the need for quieter surroundings, as the proximity to the street can be loud. Overall, the ample and mostly free parking options are appreciated by most visitors.
City Hotel is well-suited for families with its large and spacious rooms. Families can choose from family rooms that provide ample space or large double rooms if more flexibility is needed. The hotel is welcoming to children, ensuring that families feel comfortable throughout their stay. Additionally, the attention to detail is noteworthy, as seen by the thoughtful gesture of a birthday card for a guest's mother. Free parking adds convenience, making it an ideal choice for families planning a stopover. However, it's worth noting that occasional noise from a nearby grey heron family may affect sleep quality. Overall, City Hotel offers a family-friendly environment and amenities that cater to a pleasant family stay.
The reviews for City Hotel emphasize a consistent level of disappointment regarding its four-star rating with many guests feeling it falls short of this classification. Numerous comments point out that the establishment feels more like a three-star hotel and does not meet the expectations associated with a four-star accommodation. Complaints include the high cost which many guests feel does not reflect the quality or amenities provided.
Particular criticism is directed at the size of the rooms and bathrooms, which are considered too small for a hotel of this supposed caliber. Additionally, the lack of certain amenities like a minibar adds to the perception that the hotel does not live up to its four-star status. Overall, there is a clear consensus that the City Hotel does not provide the value for money one would expect from a four-star rated property.
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Location
The quiet surroundings of the hotel, despite being centrally located, provide a peaceful retreat for guests. The town itself is described as beautifully situated, enhancing the overall experience. Additionally, the staff’s friendly and uncomplicated service receives favorable mentions, contributing positively to guests' stays.
With a short walk to both the lake and the city center, guests find the hotel's location ideal for leisurely strolls and experiencing the local ambiance. Overall, the location is described as perfect, great and fantastic, affirming City Hotel as a well-placed choice for visitors to Brunnen.
Breakfast
Additionally, the continental breakfast and diverse buffet options with fresh baked goods, yogurt and various cheeses receive commendations. Guests often note that the breakfast offers a good price/performance ratio for Swiss standards. Words such as sufficient, suitable and satisfying reflect that many find the breakfast meets their needs.
However, some reviews highlight areas needing improvement, such as instances of sparse or meager selections, limited choices and lackluster quality. Issues like empty buffets not being refilled promptly and basic or minimalist offerings are pointed out by a number of guests, suggesting occasional inconsistency.
Overall, while there are aspects to improve, the breakfast at City Hotel generally garners favorable feedback, making it a decent highlight for most guests.
Dinner
Rooms
However, the reviews do note several drawbacks. Many bathrooms are described as extremely small with a basic layout and sometimes outdated fixtures. The sink being located in the bedroom is a common feature that some guests find inconvenient. Additionally, the ventilation in the bathrooms is frequently criticized.
The hotel rooms facing the courtyard are highlighted as being particularly quiet, providing a peaceful stay despite the central location. On the other hand, rooms facing the street can be somewhat noisy. Temperature regulation seems to be an issue with some rooms being too warm, especially during the summer months.
Overall, while the rooms at City Hotel are spacious, comfortable and often quiet, they display signs of being outdated and could benefit from refurbishment. The cleanliness varies, but many guests find the accommodations to be satisfactory with a good value for money.
Beds
Cleanliness
Staff
Throughout their stay, guests find the staff to be very attentive and accommodating, promptly handling any requests or complaints with ease. The restaurant staff also garners high marks for their friendliness and quality service, enhancing the overall dining experience with their approachable demeanor.
Managers and specific receptionists, especially the likable young woman frequently mentioned, leave a memorable impact with their cordial and helpful attitudes. The attention given by the hosts and reception team during check-in is notably accommodating and informative, ensuring guests feel valued from the moment they arrive.
Overall, City Hotel’s staff is characterized by their friendliness, helpfulness and attentive nature, contributing significantly to the positive experiences shared by guests.
Parking
Family
4 Star
Particular criticism is directed at the size of the rooms and bathrooms, which are considered too small for a hotel of this supposed caliber. Additionally, the lack of certain amenities like a minibar adds to the perception that the hotel does not live up to its four-star status. Overall, there is a clear consensus that the City Hotel does not provide the value for money one would expect from a four-star rated property.
No, City Hotel doesn't have any pool.
No, a spa isn't available at City Hotel.
Yes, City Hotel welcomes dogs.
Yes, parking facilities are available at City Hotel.
No, City Hotel doesn't have a gym.
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