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Summary of reviewsNH Hotel Stephanie enjoys an excellent and central location in Brussels, making it an ideal base for exploring the city. It is situated in a tranquil neighborhood, near Avenue Louise and close to major attractions like the Grand Place. The convenience of nearby public transportation further enhances its appeal, although parking and navigating the area by car can be challenging. The hotel's proximity to numerous dining and shopping options adds to its attractiveness for leisure travelers.
The breakfast at NH Hotel Stephanie is another highlight, often described as delicious, varied and satisfying. Guests appreciate the extensive selection that accommodates different dietary needs, including gluten-free options, alongside the high-quality service from the breakfast staff. Despite some notes on limited cooked items and the cost, it remains a well-regarded feature that greatly contributes to the overall guest experience.
Rooms are spacious, clean and generally well-maintained, providing comfortable bedding and modern amenities such as tea and coffee facilities, minibars and refrigerators. Daily cleaning services and tidy arrangements enhance the comfort of the stay. Nevertheless, some guests find the decor outdated and mention noise issues, particularly in rooms on lower floors.
Cleanliness is another strong point with many guests praising the hotel's upkeep and the cleanliness of both rooms and communal areas. However, there are occasional reports of lapses in cleaning standards, which suggest an area for improvement.
The hotel staff receive consistent praise for their friendliness and efficiency, contributing significantly to a welcoming atmosphere. The reception team, in particular, is noted for their professional and helpful service.
WiFi service at the hotel receives mixed reviews. While some guests find it satisfactory, others criticize its speed and reliability, especially during peak times. The necessity to pay for better connectivity and the lack of sufficient outlets in rooms were also mentioned.
NH Hotel Stephanie's location in a lively area provides ample nightlife options, though this can lead to noticeable street noise, especially on weekends. Despite this, the comfortable and spacious beds generally ensure a restful sleep experience for most guests.
As a four-star hotel, NH Hotel Stephanie has garnered varied feedback. While many guests appreciate its cleanliness and central location, others feel it falls short of the NH brand's typical standards, particularly concerning service and amenities. High expectations may lead to some disappointment regarding the perceived value.
For business travelers, the hotel offers a strategic location, functional rooms and helpful staff, making it suitable for short business trips. Its proximity to business venues and transportation networks enhances its attractiveness for professionals.
In summary, NH Hotel Stephanie combines a central and tranquil location, commendable cleanliness and friendly staff to offer a comfortable stay with standout features including a satisfying breakfast and well-maintained rooms. Some areas, including WiFi service and updating facilities, present opportunities for enhancement to fully meet guests' expectations. Show more
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Hotel Taking Steps Towards Sustainability
NH Brussels Stéphanie has demonstrated a strong commitment to sustainability by achieving the lowest carbon footprint per night booked among listed hotels. It has actively reduced its energy usage and sourced energy from lower-carbon sources.
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
4-Star Hotel
Room Types
Standard Double or Twin RoomEquipped with soundproof windows and contemporary furniture, these spacious rooms (23 m2) come 2 single beds or a double bed. There are coffee and tea making facilities available. Other facilities include a flat-screen TV, a mini bar and modern bathroom facilities. Free in-room Wi-Fi is available.
Superior Double or Twin RoomThis spacious and soundproof room (20 m2) is equipped with either a king or double bed. It includes contemporary furniture, and coffee and tea-making facilities. A flat-screen TV, a mini bar and a safe are also available. The bathroom comes with free bathrobes and slippers. Free in-room Wi-Fi is provided.
Superior Triple RoomThis soundproof room is equipped with either a king or double bed. It includes contemporary furniture, and coffee and tea-making facilities. A flat-screen TV, a mini bar and a safe are also available. The bathroom comes with free bathrobes and slippers. Free in-room WiFi is provided. It fits three adults.
Guest Reviews
8.0
Very Good
Location
NH Hotel Stephanie boasts an excellent, central location in Brussels that draws consistent praise from guests. Nestled in a calm, quiet neighborhood, the hotel is conveniently close to the Avenue Louise and within easy reach of key attractions, making it optimal for exploring the city on foot. Its proximity to public transportation, including metro, tram and bus lines, ensures easy access to different parts of the city. The hotel is surrounded by numerous restaurants, bars, shops and cafes, enhancing its appeal for leisure travellers. While there are some concerns about parking and navigating the streets by car, the overall geographic convenience and tranquil setting make it a favored choice for visitors. With major sights like the Grand Place just a short walk away, NH Hotel Stephanie proves to be a comfortable and strategic base for experiencing Brussels.
Breakfast
NH Hotel Stephanie features a breakfast experience that receives largely positive acclaim from its guests. The breakfast buffet is frequently described as good, delicious and satisfying with an abundance and variety of fresh, high-quality products, making it a standout amenity of the hotel. Guests appreciate the extensive and hearty spread, which includes options to cater to a diverse range of dietary needs, including gluten-free choices. Many highlight the excellent and friendly service provided by the breakfast staff. However, there are occasional mentions of limited cooked products and the breakfast cost being somewhat high. Nevertheless, the general sentiment is that the breakfast is a delightful and plentiful start to the day with many guests finding it complete and impressive. Despite some variability in opinions, the breakfast contributes to a positive overall guest experience at the hotel.
Rooms
The rooms at NH Hotel Stephanie generally offer a spacious and clean environment with a variety of sizes and styles available. Many guests appreciated the large and comfortable beds, cozy atmosphere and modern conveniences such as tea and coffee making facilities, minibars and refrigerators. The rooms were frequently described as tidy and well-maintained with daily cleaning services ensuring a pleasant stay.
However, the decor and furnishings in some rooms are considered outdated by several guests and a few mention the need for refurbishment, especially in the bathrooms. Noise levels appeared to be a concern for rooms located on lower floors due to insufficient soundproofing, which allowed street noise to filter through.
Guests valued the attentive and efficient staff, along with the convenient location near Avenue Louise. Despite the occasional issues with room aesthetics and insulation, the overall feedback leans towards a positive experience with comfortable and spacious accommodations.
Beds
At the NH Hotel Stephanie, guests frequently highlight the comfort and quality of the bedding. Users praise the beds for their spaciousness, often mentioning king-sized and extra-large options. The mattresses are frequently described as comfortable and of high quality, resulting in a restful sleep experience. Phrases like "super comfortable bed," "excellent bed," and "very comfortable mattresses" are common, suggesting a consistently positive experience with the sleeping arrangements.
While most reviews emphasize comfort and size, some guests noted issues, such as creaking beds, noticeable springs and occasional firmness problems. However, these criticisms are outweighed by the majority of positive comments emphasizing comfortable, clean and high-quality bedding. Overall, guests can expect a mostly comfortable and restful stay with many reviewers specifically appreciating the large and cozy beds.
Cleanliness
The reviews of NH Hotel Stephanie highlight that the hotel stands out for its cleanliness overall. Rooms consistently receive praise for being clean, comfortable and well-maintained. Guests frequently appreciate the clean facilities, well-arranged rooms and the general hygiene standards. Many reviewers note that their rooms were cleaned daily and they found the bedding and bathrooms to be in good condition.
Several positive comments also mention that the hotel and its rooms are tidy and pleasant, contributing to a welcoming atmosphere. Reviewers often find the hotel to be both centrally located and well-kept, making it a convenient and comfortable option for travelers.
However, not all feedback is positive. Some guests have commented on outdated facilities and specific cleanliness issues, such as dirty windows, rust in the bathroom, visible dust and occasional lapses in cleaning standards. There were also remarks about rooms sometimes being initially dirty, requiring a change by the hotel staff. Instances of dirty towels, bed linens and bathrooms, along with poor hygiene in some areas, were noted but seem to be less common.
Overall, while the hotel receives many commendations for maintaining a high standard of cleanliness and comfort, there are occasional lapses that suggest room for improvement in maintaining consistent cleanliness throughout all facilities.
Staff
The staff at NH Hotel Stephanie are consistently praised for their friendliness and helpfulness. Many guests highlight the warm and welcoming atmosphere created by the team, making them feel at ease from the moment they arrive. The reception team, in particular, stands out for their professional and efficient service, always ready to assist with any needs or questions guests might have. Staff members are described as attentive, often checking to ensure everything is as it should be and providing excellent service throughout the stay. Overall, the positive interactions with the staff contribute significantly to the enjoyable guest experience at this hotel.
Wi-Fi
The reviews of NH Hotel Stephanie highlight a mixed experience regarding the WiFi service. On the positive side, several guests praised the WiFi connection as excellent or good with some mentioning the availability of free WiFi as a perk. However, there were recurring critiques about the speed and reliability of the connection. Some guests found the WiFi quite slow, especially during evenings and noted that it was inadequate for tasks like making online calls or checking work emails. Certain reviews mentioned the absence of sufficient outlets in the rooms for plugging in devices. Additionally, guests pointed out that while free WiFi is available, it is often necessary to pay for an upgrade to achieve a faster and more reliable connection.
Nightlife
Located in a bustling area, NH Hotel Stephanie offers plenty of nightlife options nearby. Guests appreciate the proximity to bars, restaurants and even a local late-night shop less than a five-minute walk away. However, the vibrant nightlife does come with a downside, as several reviews have mentioned noticeable noise at night. The street noise can be particularly disruptive on Friday and Saturday nights, causing disturbances to sleep. Guests suggest using sound insulation windows to mitigate the nighttime noise. Overall, while the hotel is ideally situated for those looking to enjoy the local nightlife, light sleepers may need to take precautions.
4 Star
NH Hotel Stephanie, touted as a four-star establishment, presents a mixed bag of experiences for its guests. While some reviewers affirm that the hotel is clean, centrally located and boasts ample parking as stated on its website, others express dissatisfaction with a variety of aspects. Several guests feel that the hotel falls short of the four-star standard typically associated with the NH brand, particularly noting issues with cleanliness, comfort and a lack of essential equipment.
Expectations for services, such as room delivery of an iron and ironing board, were not met with guests being asked to collect items from the reception instead. Additionally, the breakfast offered did not impress with calls for a wider variety suitable for a four-star hotel. Some reviewers also found the shower to be problematic with inconsistent water temperature.
The appearance and overall ambience of the hotel have been described by some as average, more akin to a three-star establishment. These shortcomings, coupled with the hotel's relatively high prices, led to a general sense of disappointment among guests with many opining that it did not live up to its four-star rating. Despite these criticisms, a few guests still vouched that the hotel merits its four-star status.
In summary, while NH Hotel Stephanie has some positive attributes like cleanliness and a good location, various service shortfalls and facility issues suggest it may not fully meet the expectations associated with its four-star rating.
Business
NH Hotel Stephanie emerges as a favorable choice for business travelers owing to its prime location and accommodating facilities. Nestled conveniently near Avenue Louise and within close proximity to the metro, this hotel provides easy access to major business venues and the city's transportation network. The hotel's location is notably beneficial for those with business appointments, offering great connections to key areas, including the central parliament area.
The functionality of the rooms stands out, equipped with desks and comfortable chairs that cater to the needs of professionals. Guests highlight the comfort and suitability of the rooms for business travel, emphasizing the convenience of the amenities provided. The hotel's staff is noted for their helpfulness, addressing guests' needs efficiently and ensuring a smooth stay.
Although the hotel may not be ideal for prolonged stays, it is well-suited for short business trips. The reception staff adds to the positive experience, contributing to the overall efficiency and comfort of the stay. NH Hotel Stephanie offers a clean, centrally located option that combines convenience and functionality for business travelers.
No, NH Brussels Stéphanie doesn't have any pool.
No, a spa isn't available at NH Brussels Stéphanie.
Yes, NH Brussels Stéphanie welcomes dogs.
No, parking facilities aren't available at NH Brussels Stéphanie.