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Hotel La Serrania Bucaramanga

Bucaramanga , Calle 33 No. 30-26 (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel La Serrania Bucaramanga consistently receives positive evaluations from guests for its strategic location, making it an ideal choice for both business and leisure travelers. The hotel’s central position provides convenient access to shopping centers, dining venues, local attractions, and transportation hubs, enhancing the exploration of Bucaramanga. Visitors are impressed by the hotel’s excellent service, well-maintained facilities, and a staff known for their friendliness and attentiveness, elevating the overall stay experience.

Guests appreciate the varied and delicious breakfast offerings, underscoring the use of regional ingredients and the attentive service provided during meal times. While there are suggestions for more variety, the breakfast generally stands out as a satisfying aspect of the stay.

The rooms are noted for their comfort and cleanliness, equipped with modern amenities that include air conditioning, cable TV, and a fridge, contributing to a pleasant stay. Although some guests experience inconsistency in mattress comfort and occasional noise from outside, many find the accommodations suitable and well-upheld. The hotel maintains a high standard of cleanliness throughout, though minor improvements in bathroom cleaning could enhance guest satisfaction further.

Staff service remains a highlight, with praise for their dedication and helpfulness, including accommodating special requests like arranging transport or offering early breakfast packages. This level of service solidifies the hotel’s reputation for providing exceptional hospitality.

The provision of Wi-Fi is an area with mixed feedback. Guests occasionally struggle with connectivity issues, highlighting the need for improvement to meet business travelers’ requirements better. Meanwhile, parking facilities are available but may pose challenges due to size constraints, an area where clearer information could improve guest experiences.

Overall, Hotel La Serrania Bucaramanga is recognized for its appealing combination of strategic location, attentive service, comfort, cleanliness, and value, making it a favored choice for both business and leisure excursions.
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Categories

Business Hotel

Hotel La Serrania is identified as a business hotel in Bucaramanga.

Hotel with Parking

This hotel offers free private parking on site, providing excellent convenience. Reservations are not needed, and valet parking is also available, adding to the ease of parking for guests.

4-Star Hotel

Featuring a hot tub and a Turkish bath, this hotel offers rooms with free WiFi and plasma TVs. The location is very good with nice restaurants in the area, and the staff is friendly and attentive. It also has comfortable, spacious rooms and a good breakfast.

Boutique-style Hotel

Family Friendly Hotel

Accessible Hotel

Room Types

Double Room Features air conditioning, plasma TV, heating, and street views.

Twin Room Spacious room featuring air conditioning, plasma TV, heating, and city views.

Basic Triple Room This air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.

Twin Room This air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

About Hotel La Serrania Bucaramanga

License: 23261

Guest Reviews

8.6

Very Good

Location

Hotel La Serrania in Bucaramanga boasts an exceptional location, praised consistently across various guest reviews. Visitors highlight its central positioning, which offers convenient access to shopping centers, restaurants, and major transportation hubs, ideal for both business and leisure activities. Guests find the proximity to local attractions and lively districts particularly appealing, allowing for easy exploration of the city's offerings, including nightlife and dining venues. The hotel not only garners praise for its strategic location but also for its facilities and the attentive service provided by the staff, contributing to a comfortable stay. With a good price-quality ratio, the hotel further solidifies its reputation as a great choice for visitors seeking a well-situated and welcoming place to enjoy their time in Bucaramanga.

Breakfast

Hotel La Serrania in Bucaramanga is praised for its breakfast offerings, receiving accolades for its excellence and variety. Guests frequently describe the breakfast as delicious, abundant, and generous, highlighting the wide options available. Many visitors appreciate the buffet style and commend the use of delicious regional ingredients. The attentive staff and service are frequently mentioned as enhancements to the breakfast experience. However, feedback also suggests areas for improvement, such as the need for more variety to reduce repetitiveness, and occasional issues with cold dishes. Despite these critiques, the overall impression of the breakfast experience at Hotel La Serrania remains positive, with many guests highlighting it as a noteworthy feature of their stay.

Rooms

Hotel La Serrania Bucaramanga receives praise for its comfortable and clean rooms. Guests often highlight the spaciousness and modern amenities, making the stay both pleasant and convenient. The facilities of the hotel are noted to be comfortable, with clean and well-maintained common areas. Rooms are generally equipped with all necessary items, including air conditioning, cable TV, and a fridge, enhancing the overall guest experience. The hotel is appreciated for its excellent service, with friendly and attentive staff that contribute positively to guests' stays. Despite these positives, there are some areas for improvement. Some guests have experienced issues with the firmness and condition of the mattresses, while others have noted occasional noise from the street. Additionally, a few rooms are mentioned to be small and lacking certain amenities, such as a hairdryer or proper soundproofing. Overall, the hotel offers a good quality-price ratio, making it a viable option for travelers seeking comfort and cleanliness.

Beds

Hotel La Serrania Bucaramanga offers a mixed experience when it comes to the comfort of its beds. Many guests report finding the beds to be comfortable, praising the mattresses and pillows for providing a pleasant rest. Some reviews remark on the mattress quality, citing them as ideal for a restful sleep. Visitors often appreciate the overall comfortable ambiance of the rooms and the effective soundproofing, which contributes to a serene environment.

However, there are notable inconsistencies in the comfort of the bedding. Some guests have found the beds to be uncomfortably hard, with mattresses that seem worn or lacking firmness due to inadequate bed bases. These varied opinions suggest that while the hotel succeeds in providing comfortable beds for many, certain improvements could be made to ensure a consistently satisfying sleep experience for all guests.

Cleanliness

Hotel La Serrania in Bucaramanga consistently impresses guests with its high standards of cleanliness and comfort. The hotel maintains cleanliness across all facilities, including spacious, comfortable rooms and well-kept common areas. The staff is frequently praised for their friendliness and attentiveness, providing exceptional service throughout the stay. Guests find the location convenient and appreciate the pleasant atmosphere of the hotel, which enhances their overall experience. The breakfast service also receives positive remarks, rounding out a stay that meets both comfort and service expectations. While the hotel garners high marks for cleanliness and organization, some reviews mention room for improvement in the cleaning of bathrooms, which detracts slightly from the otherwise favorable impression. Overall, Hotel La Serrania is noted for balancing cleanliness, comfort, and attentive service, making it a reliable choice for travelers.

Staff

Hotel La Serrania in Bucaramanga consistently garners praise for its outstanding staff services, which significantly enhance the guest experience. Visitors frequently commend the friendliness and helpfulness of the hotel team, highlighting their warm and attentive nature. The staff's remarkable dedication to service is evident in their willingness to accommodate guest needs, such as offering early morning breakfast packages or arranging airport transportation at no additional cost. Reviews emphasize the staff's commitment to ensuring guests feel valued and well-cared for, with many describing them as highly attentive and always ready to assist. The seamless combination of excellent service, kindness, and a convenient location makes Hotel La Serrania a highly recommended choice for travelers seeking both comfort and exceptional hospitality.

Wi-Fi

Hotel La Serrania in Bucaramanga receives high praise for its friendly and accommodating staff who strive to assist guests in various ways, such as facilitating early check-ins. Visitors appreciate the clean and pleasant environment of the hotel. However, feedback regarding the hotel's Wi-Fi experience is generally less favorable. Guests often encounter issues with the internet in their rooms, describing it as intermittent, slow, or completely non-functional. Many reviews note difficulties in maintaining a stable connection, which can be particularly problematic for those who rely on consistent internet access for business purposes. Although there are mentions of occasional improvements, the Wi-Fi service overall is described as average or in need of enhancement. While the welcoming staff and clean surroundings add to the stay, those seeking reliable internet access might want to consider these points when planning their visit.

Parking

Hotel La Serrania Bucaramanga offers parking facilities that receive mixed feedback from guests. On the positive side, visitors appreciate that the hotel provides parking access and has a covered parking area, which can be a valuable amenity for those traveling by car. However, several reviews point out that the parking lot is limited in size, with narrow spaces that might be challenging for some vehicles. Concerns are raised about the parking capacity being insufficient for the hotel's needs, and the entrance can be a bit tricky for cars with low clearance. Guests suggest that it would be helpful for the hotel to offer more clarity on parking availability and reservation requirements to improve the overall parking experience.

Business

Hotel La Serrania Bucaramanga stands out as an excellent choice for business travelers seeking both convenience and relaxation. Its location is particularly advantageous for those needing to attend business engagements, making it a strategic spot for job-related activities. Visitors consistently praise the hotel for its attentive service and the willingness of staff to ensure a comfortable stay, marking hospitality as one of its key strengths. Additionally, the generous breakfast offerings contribute to an overall satisfying experience. The hotel’s amenities accommodate both professional needs and relaxation, providing a harmonious environment that caters to both business and leisure travel plans. Its proximity to local offices further enhances its appeal for out-of-town professionals. Overall, Hotel La Serrania combines practicality with comfort, making it highly recommended for business travelers and couples alike.

No, Hotel La Serrania Bucaramanga doesn't have any pool.

No, a spa isn't available at Hotel La Serrania Bucaramanga.

No, Hotel La Serrania Bucaramanga doesn't allow dogs.

Yes, parking facilities are available at Hotel La Serrania Bucaramanga.

No, Hotel La Serrania Bucaramanga doesn't have a gym.

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