Sonesta Hotel Bucaramanga
Bucaramanga
7.07211300,
-73.10485200
,
Carrera 27 Nº29 - 145 Cañaveral Oriental Floridablanca - Area Metropolitana De Bucaramanga. Centro De Negocios Parque Caracoli Floridablanca, Santander
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Summary of reviewsSonesta Hotel Bucaramanga garners significant praise for its combination of strategic location, excellent amenities and friendly staff. The hotel’s position inside the Caracolí Shopping Center provides unmatched convenience with easy access to shops, restaurants and entertainment venues. Visitors appreciate the modern facilities, comfortable beds, clean rooms and spectacular views from the upper floors. Despite occasional road congestion, the overall sentiment about the location is overwhelmingly positive, enhanced by the helpful and attentive staff.
Breakfast experiences are largely positive with special mention of fresh juices, fruits and regional products. The extensive buffet offers a broad variety of dishes, although some guests noted repetitive options and issues with food temperature. Service efficiency during busy times tends to lag and improvements in variety and specific food items could enhance the experience.
Dinner at the rooftop restaurant, Peregrina, is well-received for its quality food and service, described by some as “prime dining.” The terrace bar and room service add to the positive dining impressions. However, some guests found the evening meal options limited and high-priced and service can be slow at times.
The rooms at the hotel are frequently praised for their spaciousness, modern design and cleanliness. Guests enjoy the well-thought-out amenities, including comfortable beds, spacious bathrooms, coffee makers and refrigerators. Some minor issues include room size for groups and occasional noise, but overall, the rooms provide a cozy and relaxing environment.
Cleanliness is a standout aspect with reviews highlighting the hotel's spotless condition, excellent housekeeping and well-maintained facilities. The staff's friendliness and attention to detail significantly enhance the guest experience, ensuring a welcoming atmosphere throughout the hotel.
Wi-Fi is generally appreciated for being fast and stable, although some guests encountered connectivity issues, particularly in certain areas of the hotel. The gym, while deemed small, offers good machinery and weights, meeting basic workout needs despite some equipment being out of service.
The pool area with its nice ambiance and city views, is popular among guests, though its limited size and restricted operating hours receive some criticism. Cleanliness issues like murky water and maintenance concerns were also noted.
Parking is conveniently accessible and appreciated for being free, although congestion and unclear signage present challenges. The lack of exclusive parking spaces for hotel guests can add to the difficulty.
Sonesta Hotel Bucaramanga is favored by families due to its convenient location and accessible amenities. Rooms are family-friendly, comfortable and the pool is a hit among children. Although some amenities may need improvement, the overall environment is accommodating for family vacations.
Beds are consistently praised for their exceptional comfort with soft, cozy mattresses and pillows contributing to a restful night's sleep. Despite some concerns about room size, the quality of sleep remains a key highlight.
In summary, Sonesta Hotel Bucaramanga offers an excellent blend of convenience, comfort and service, making it a popular choice for business, leisure and family travelers alike.
Categories
Breakfast experiences are largely positive with special mention of fresh juices, fruits and regional products. The extensive buffet offers a broad variety of dishes, although some guests noted repetitive options and issues with food temperature. Service efficiency during busy times tends to lag and improvements in variety and specific food items could enhance the experience.
Dinner at the rooftop restaurant, Peregrina, is well-received for its quality food and service, described by some as “prime dining.” The terrace bar and room service add to the positive dining impressions. However, some guests found the evening meal options limited and high-priced and service can be slow at times.
The rooms at the hotel are frequently praised for their spaciousness, modern design and cleanliness. Guests enjoy the well-thought-out amenities, including comfortable beds, spacious bathrooms, coffee makers and refrigerators. Some minor issues include room size for groups and occasional noise, but overall, the rooms provide a cozy and relaxing environment.
Cleanliness is a standout aspect with reviews highlighting the hotel's spotless condition, excellent housekeeping and well-maintained facilities. The staff's friendliness and attention to detail significantly enhance the guest experience, ensuring a welcoming atmosphere throughout the hotel.
Wi-Fi is generally appreciated for being fast and stable, although some guests encountered connectivity issues, particularly in certain areas of the hotel. The gym, while deemed small, offers good machinery and weights, meeting basic workout needs despite some equipment being out of service.
The pool area with its nice ambiance and city views, is popular among guests, though its limited size and restricted operating hours receive some criticism. Cleanliness issues like murky water and maintenance concerns were also noted.
Parking is conveniently accessible and appreciated for being free, although congestion and unclear signage present challenges. The lack of exclusive parking spaces for hotel guests can add to the difficulty.
Sonesta Hotel Bucaramanga is favored by families due to its convenient location and accessible amenities. Rooms are family-friendly, comfortable and the pool is a hit among children. Although some amenities may need improvement, the overall environment is accommodating for family vacations.
Beds are consistently praised for their exceptional comfort with soft, cozy mattresses and pillows contributing to a restful night's sleep. Despite some concerns about room size, the quality of sleep remains a key highlight.
In summary, Sonesta Hotel Bucaramanga offers an excellent blend of convenience, comfort and service, making it a popular choice for business, leisure and family travelers alike.
Family Friendly Hotel
Located in Bucaramanga, this hotel provides comfort and convenience for families. It offers amenities such as a rooftop pool and is close to the Parque Caracoli business center, which provides shopping and entertainment options.
Business Hotel
This hotel is specialized for business travelers, offering business rooms and event rooms. It provides direct access to the Parque Caracolí shopping center and complimentary WiFi. Additional amenities include a business center, airport transfers, and meeting rooms.
Accessible Hotel
This hotel offers ADA compliant guest rooms, including 3 fully accessible rooms equipped with roll-in showers. The entire unit is wheelchair accessible, and upper floors are accessible by elevator. Wheelchair accessible parking is also available.
Hotel with Gym
Offers a fitness center for guests looking to maintain their workout routine. It provides modern equipment and a comfortable environment for exercise.
5-Star Hotel
This hotel consistently delivers a luxurious experience, combining luxury with hospitality and comfort. The modern layout, high-end design, and facilities create a relaxing and luxurious stay. Guests appreciate the rooms' great ambiance.
Hotel with Outdoor Pool
This hotel offers a swimming pool and terrace on the 18th floor, providing city views and a place to relax with sun umbrellas and a poolside bar.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
About Sonesta Hotel Bucaramanga
License: 99546
Guest Reviews
Location
The direct connection to the shopping centers ensures that amenities are literally at the doorstep, significantly enhancing the convenience of the stay. Visitors appreciate the safety and security provided by this setup, as well as the ability to effortlessly explore the local area. The modern facilities and comfortable accommodations contribute to an enjoyable experience with many guests highlighting the comfortable beds, clean rooms and spectacular views from the upper floors.
Despite facing some occasional difficulty in accessing the hotel due to crowded surrounding roads, the overall sentiment towards the location remains overwhelmingly positive. Guests often mention the ease of getting in and out of the city and the connectivity to important places. Additionally, the friendly and attentive staff further enrich the stay, making Sonesta Hotel Bucaramanga not just a place to stay, but a gateway to a pleasant and convenient visit to the region.
Breakfast
Despite these praises, several guests have pointed out areas that need improvement. A recurring issue is the lack of variety with some guests noting that the breakfast is the same every day, which can become monotonous. Another common criticism is related to the temperature of the food with complaints about cold eggs and other items not being kept warm. Additionally, the absence of specific items like whole milk, pancakes, waffles and vegetarian options were mentioned as downsides.
There were also comments about the logistics and service of the breakfast area, particularly on busy days when staff seemed overwhelmed, leading to delays and incomplete service. The breakfast area itself was described as sometimes too crowded or not having enough tables to accommodate all guests comfortably.
Overall, while the majority of the reviews praise the hotel's breakfast for its taste and variety, there's a clear indication that improvements in variety, food temperature and service efficiency could elevate the breakfast experience to a higher standard.
Dinner
The terrace bar also receives high praise for offering an excellent service experience, although some note it closes early and has limited drink variety. There are also mentions of the hotel restaurant reopening for late-night diners, reflecting flexible and accommodating service.
However, not all reviews are glowing. Evening meals have drawn some criticism for being average or not meeting expectations with complaints about the limited variety and high prices on the menu. The quality of breakfast food has been particularly polarizing; while some found it really good, others felt it lacked flavor and described it as bad.
Service reviews were mixed; while many praised the attentive and helpful staff, there were also mentions of slow service and delays in getting coffee and other orders. The smaller size of the restaurant space and the basic nature of its setup were points of contention for some diners.
Overall, while there is high praise for specific elements like the rooftop dining experience and room service efficiency, there's room for improvement in menu variety, food consistency and swift service to ensure a uniformly positive dining experience at the Sonesta Hotel Bucaramanga.
Rooms
Guests appreciate the beautiful views from the rooms and note that the rooms are well soundproofed, contributing to a quiet and peaceful environment. The staff's attentiveness and the hotel's convenient location, especially its access to Caracoli Shopping Center, further enhance the overall experience.
However, there are sporadic mentions of minor inconveniences such as some rooms being smaller for groups of three and occasional noise issues. Overall, the hotel's rooms are praised for their impeccable cleanliness, comfort and modern style, making it a reliable choice for travelers seeking a pleasant stay in Bucaramanga.
Beds
Cleanliness
Staff
While a few reviews mention occasional lapses in attention and language barriers at the reception, the overall sentiment remains overwhelmingly positive. Guests appreciate the staff's willingness to fulfill every request, their politeness and their efficiency in addressing issues. The warmth and human quality of the staff stand out, making guests feel genuinely cared for during their stay.
Despite some minor criticisms, the combination of friendly and efficient personnel ensures that Sonesta Hotel Bucaramanga maintains a high standard of hospitality.
Wi-Fi
Gym
Pool
However, several reviews highlight the limited size of both the pool and the surrounding area, noting that it can feel cramped and narrow, especially for families with children. Cleanliness appears to be an ongoing issue with mentions of murky water, algae on surfaces and stained windows needing better maintenance. Restricted operating hours also frustrate guests with some pointing out that the pool closes early and requires reservations, limiting the time they can spend there. Despite the pool's aesthetic appeal, the combined factors of small size and restricted access detract from its overall usability.
Parking
Family
The rooms are described as being very family-friendly and comfortable, though some reviews mention they may be small for a family of four. Despite this, the hotel's overall facilities and amenities are well-regarded and the pool area is highlighted as a particular favorite for creating memorable family connections.
While a few comments noted a lack of family-friendly amenities, the majority of reviews praise the hotel for its comprehensive approach to accommodating families. Activities for kids are plentiful, making it suitable for family-sharing and a good choice for a family trip.
In summary, Sonesta Hotel Bucaramanga is noted as a very good family vacation destination, suitable for weekend getaways or longer stays with children, offering a family-oriented environment and a variety of activities that appeal to guests of all ages.
5 Star
However, some guests feel that certain aspects of the hotel do not align with its five-star rating. The breakfast quality and variety often fall short of expectations for a hotel of this caliber. The food options are considered limited and the logistics involved in serving breakfast have been criticized. The lobby size has also been mentioned as not meeting typical five-star standards.
In conclusion, while many guests commend Sonesta Hotel Bucaramanga for its comfort, value and service, there are areas, particularly around dining and specific amenities, where the hotel does not fully meet five-star expectations.
Business
Accessible
Outdoor Pool
Luxury
Yes, Sonesta Hotel Bucaramanga has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sonesta Hotel Bucaramanga.
No, Sonesta Hotel Bucaramanga doesn't allow dogs.
No, parking facilities aren't available at Sonesta Hotel Bucaramanga.
Yes, Sonesta Hotel Bucaramanga has a gym.
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