Phoenix Relax Park
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Summary of reviewsPhoenix Relax Park, located in the heart of the Carpathians, offers a serene retreat with breathtaking mountain views from almost every window, balcony and terrace. Positioned advantageously in the village of Polyanytsya, the complex is a short drive from Bukovel and major attractions like Hutsul Land. The expansive and well-maintained territory is perfect for leisurely walks with added amenities such as pools, children's clubs and recreational zones. The serene environment and proximity to ski lifts make it an ideal location for relaxation, despite occasional challenging access roads.
Breakfast experiences vary with buffet-style weekends generally receiving praise for their diverse and tasty options, including champagne. Weekdays shift to an à la carte menu that has garnered mixed reviews with some guests finding it limited and overpriced despite its quality. Overall, breakfasts are highlighted for their taste and fulfilling nature with the convenience of in-room service being a notable advantage.
Dinner at Phoenix Relax Park generally receives positive feedback, especially for the exceptional taste and presentation of dishes in both the main restaurant and gastropub. Guests commend the flavorful cuisine and recommend the dining experience, although some mention high prices and occasional unavailability of menu items. The pub’s additional amenities, like board games and hookah, enhance the overall dining experience.
The accommodations are described as clean, cozy and modern, offering a comfortable stay with beautiful mountain views. Guests appreciate the spacious rooms, high-quality furnishings and well-equipped amenities. However, some minor issues such as poor lighting, water quality concerns and occasional maintenance problems have been reported. The consistent daily cleaning service contributes to the positive accommodation experience.
Cleanliness is a strong point with regular room cleaning and well-maintained facilities. Despite a few lapses, such as dirty floors and mold in showers, the majority of feedback highlights the resort as a clean and welcoming retreat.
Staff at Phoenix Relax Park are frequently praised for their friendliness, helpfulness and professionalism. Receptionists and housekeeping staff receive special mentions for their excellent service, contributing significantly to guest satisfaction. While there are occasional comments about less enthusiastic or inexperienced staff, the overall sentiment is positive, showcasing the staff as one of the resort's biggest assets.
Wi-Fi facilities present a mixed experience with good coverage and high-speed connectivity in some areas but issues of weak signals and frequent disconnections in others, particularly during peak times.
The spa at Phoenix Relax Park is well-regarded for its quality services and cleanliness, despite some criticism regarding its small size and additional fees. The spa offers a variety of services that are well-received by guests, enhancing their relaxation experiences.
The pool facilities include clean, visually appealing indoor and outdoor pools with beautiful mountain views. The heated pools are a highlight, although some guests report issues with the water temperature not meeting expectations and time restrictions for children. The overall pool experience is positive with commendations for the well-maintained and child-friendly amenities.
Parking at Phoenix Relax Park receives mixed reviews with some guests appreciating the convenience and valet services. However, many note overcrowding, insufficient spaces and the impact of construction activities as significant challenges.
In summary, Phoenix Relax Park is celebrated for its stunning location, clean and comfortable accommodations and friendly staff. While there are areas for improvement, such as breakfast pricing, Wi-Fi connectivity and parking facilities, the overall positive atmosphere and excellent amenities make it a preferred destination for a relaxing getaway in the Carpathians.
Categories
Breakfast experiences vary with buffet-style weekends generally receiving praise for their diverse and tasty options, including champagne. Weekdays shift to an à la carte menu that has garnered mixed reviews with some guests finding it limited and overpriced despite its quality. Overall, breakfasts are highlighted for their taste and fulfilling nature with the convenience of in-room service being a notable advantage.
Dinner at Phoenix Relax Park generally receives positive feedback, especially for the exceptional taste and presentation of dishes in both the main restaurant and gastropub. Guests commend the flavorful cuisine and recommend the dining experience, although some mention high prices and occasional unavailability of menu items. The pub’s additional amenities, like board games and hookah, enhance the overall dining experience.
The accommodations are described as clean, cozy and modern, offering a comfortable stay with beautiful mountain views. Guests appreciate the spacious rooms, high-quality furnishings and well-equipped amenities. However, some minor issues such as poor lighting, water quality concerns and occasional maintenance problems have been reported. The consistent daily cleaning service contributes to the positive accommodation experience.
Cleanliness is a strong point with regular room cleaning and well-maintained facilities. Despite a few lapses, such as dirty floors and mold in showers, the majority of feedback highlights the resort as a clean and welcoming retreat.
Staff at Phoenix Relax Park are frequently praised for their friendliness, helpfulness and professionalism. Receptionists and housekeeping staff receive special mentions for their excellent service, contributing significantly to guest satisfaction. While there are occasional comments about less enthusiastic or inexperienced staff, the overall sentiment is positive, showcasing the staff as one of the resort's biggest assets.
Wi-Fi facilities present a mixed experience with good coverage and high-speed connectivity in some areas but issues of weak signals and frequent disconnections in others, particularly during peak times.
The spa at Phoenix Relax Park is well-regarded for its quality services and cleanliness, despite some criticism regarding its small size and additional fees. The spa offers a variety of services that are well-received by guests, enhancing their relaxation experiences.
The pool facilities include clean, visually appealing indoor and outdoor pools with beautiful mountain views. The heated pools are a highlight, although some guests report issues with the water temperature not meeting expectations and time restrictions for children. The overall pool experience is positive with commendations for the well-maintained and child-friendly amenities.
Parking at Phoenix Relax Park receives mixed reviews with some guests appreciating the convenience and valet services. However, many note overcrowding, insufficient spaces and the impact of construction activities as significant challenges.
In summary, Phoenix Relax Park is celebrated for its stunning location, clean and comfortable accommodations and friendly staff. While there are areas for improvement, such as breakfast pricing, Wi-Fi connectivity and parking facilities, the overall positive atmosphere and excellent amenities make it a preferred destination for a relaxing getaway in the Carpathians.
Dog Friendly Holiday Park
Mentioned as a pet-friendly holiday park, providing a different type of accommodation experience for guests with pets.
Holiday Park for Yoga
Phoenix Relax Park features a dedicated yoga room, providing a tranquil space for practice. The holiday park offers yoga classes as part of its wellness options, ensuring a serene atmosphere for guests.
Holiday Park with Private Pool Rooms
Being a 'Relax Park', this destination is expected to have extensive relaxation facilities, likely including swimming pools or private pool options.
Holiday Park for Honeymoon
Romantic Holiday Park
Holiday Park with Swimming Pool
Heated Pool Private Pool Outdoor Pool
Holiday Park with Parking
Holiday Park with Outdoor Pool
Holiday Park with Heated Pool
Guest Reviews
Phoenix Relax Park is nestled in the heart of the Carpathians, offering an idyllic retreat for those seeking tranquility and breathtaking landscapes. The complex is widely praised for its excellent location in the village of Polyanytsya, just a short drive from Bukovel and other nearby attractions. The territory is expansive, well-maintained and perfect for leisurely walks, providing an escape from the noisy town center.
Guests are particularly enamored with the stunning mountain views visible from almost every window, balcony and terrace. The views of Khomyak and Synyak mountains are often highlighted as some of the most captivating. The architectural design of the cottages and main buildings complements the natural beauty, making it a scenic haven both in summer and winter.
The hotel features a large, private and well-groomed territory with facilities catering to families, friends and couples alike. The complex includes pools, children's clubs and various recreational zones that enhance the overall experience. Additionally, a convenient electric car service facilitates easy access to various parts of the sprawling property.
Phoenix Relax Park's serene environment, coupled with its close proximity to ski lifts and popular sites like Hutsul Land, adds to its appeal. Although some visitors mention the steep and occasionally challenging roads leading to the complex, the reward is a peaceful location away from the hustle and bustle, surrounded by forests and clean mountain air.
Overall, Phoenix Relax Park is celebrated for its unbeatable views, peaceful ambiance and excellent location, making it a preferred destination for a relaxing getaway in the Carpathians.
Phoenix Relax Park offers a mixed experience when it comes to breakfast with a blend of positive and critical feedback from guests. The breakfast is typically served buffet-style on weekends, offering a wide variety of tasty and fulfilling options, which many guests have found delicious and satisfying. The buffet often includes champagne and features a selection that caters to diverse tastes, including options for a healthy lifestyle. Guests have particularly enjoyed the varied menu, the delicious cottage cheese pancakes and the scenic views offered during breakfast.
On weekdays, the breakfast is à la carte, which has received mixed reviews. Some guests found this option to be limited and not meeting their expectations, while others appreciated the quality despite the less varied selection. One consistent theme is that the price for breakfast, whether buffet or à la carte, is often considered high and not fully justified by the offerings.
Despite the criticisms, many guests have praised the food quality, noting that the breakfasts are tasty, generous and fulfilling. The ability to have breakfast delivered to the room adds a convenient touch for those who prefer to dine in privacy.
In summary, while the breakfast at Phoenix Relax Park is generally well-received for its taste and variety, its cost and value proposition remain points of contention among guests.
Phoenix Relax Park's dining experience has garnered a variety of opinions, but the recurring theme is the exceptional taste of the cuisine. Guests frequently praise the delicious dishes offered by the main restaurant near the reception, highlighting their sophisticated preparation and wide selection. Many recommend the food for its flavor and presentation, noting that the delicious menu spans across the restaurant and the gastropub.
However, it's worth noting some critiques that a few visitors found the restaurant pricey and occasionally felt the quality didn't match the cost. There were also mentions of certain items not being available from the menu at times and the slow service blamed on low gas pressure. Despite these drawbacks, the overall consensus leans towards a positive dining experience enhanced by beautiful presentation and quality of the dishes.
Special mentions were made of the pub, which offers board games and a hookah, adding to the ambiance and overall enjoyment. The scenic views while dining and the elegant presentation of food were appreciated by many patrons. In summary, while there are areas that may need improvement, such as menu availability and pricing, the delicious food and inviting atmosphere make dining at Phoenix Relax Park a memorable experience for most of its guests.
Phoenix Relax Park offers an array of comfortable and stylish accommodations that guests generally find appealing. The cottages and rooms are consistently described as clean, cozy, modern and well-equipped with all necessary amenities. Many guests highlight the spaciousness and elegance of the rooms, alongside the high-quality furniture and modern interiors. The large, well-maintained territory and beautiful mountain views from the windows or terraces add to the appeal.
Guest reviews often praise the comfort provided by the warm, well-heated spaces and the availability of amenities such as fully equipped kitchens, stylish furnishings, comfortable beds and ensuite facilities. Daily room cleaning, frequent towel changes and regular provision of necessities like water also contribute to the overall positive experience. Many cottages are noted for their design and functionality, making them suitable for both families and couples.
However, there are a few areas of concern. Some guests report issues with poor lighting, water quality and occasional unpleasant odors. A few reviews mention the lack of soundproofing, minor maintenance issues such as boiler problems and temporary power outages. Despite these drawbacks, the overwhelming feedback underscores Phoenix Relax Park as a highly comfortable and beautiful place to stay, perfect for a relaxing getaway.
Phoenix Relax Park boasts a variety of sleeping arrangements designed for comfort and convenience. Their large, king-sized and queen-sized beds are frequently highlighted for their comfort, making for a pleasant sleep experience. Guests appreciate the high-quality bed linens, which are very clean, although a few noted occasional cleanliness issues like cobwebs or stained blankets.
The soft, warm beds and pillows contribute to a cozy sleeping environment, ensuring guests feel relaxed. Additionally, the presence of baby cots and high chairs shows a family-friendly approach. Despite some guests mentioning that the single beds are narrow and the sofa bed isn't ideal for adults, the majority find the beds very comfortable.
On the downside, there are mixed opinions about the mattresses and pillows. Some guests felt that the mattresses were either too soft or uncomfortable with some suggesting replacements due to feeling springs. There have also been remarks about the pillows’ comfort with a preference for them to be changed.
The property offers fully autonomous cottages, equipped for a comfortable stay and daily housekeeping that includes changing towels and bed linens. However, there were a few issues like squeaky floors, broken slats on the sofa and an inconsistent heating system which some found hard to adjust.
Despite minor inconveniences and occasional disappointments, Phoenix Relax Park provides a warm, restful stay with options to suit both individual and family needs.
Phoenix Relax Park is receiving praise for its exceptional cleanliness across its grounds and accommodations. Guests appreciate the clean cottages, regular room cleaning and well-maintained facilities. Many describe the rooms as comfortable, stylish and equipped with all necessary amenities. The daily cleaning service, including towel replacements, contributes to the positive experiences, making the accommodations feel fresh and welcoming.
The property's beautiful, large and spacious territory is frequently highlighted, providing a clean, well-groomed environment for guests to enjoy. Visitors also note the well-maintained spas and pools, adding to the overall appeal of the resort's facilities.
Despite the predominantly positive feedback, some guests have pointed out areas that require attention. A few reviews mention instances of dirty floors, mold in showers and occasional lapses in cleaning standards, such as cobwebs and dust. Issues like dirty glasses in the restaurant, yellow tap water and sporadic poor room cleaning have been noted as well.
Overall, Phoenix Relax Park stands out for its high standards of cleanliness, comfortable accommodations and aesthetic appeal, making it a commendable choice for those seeking a tidy and well-maintained retreat.
The reviews for the staff at Phoenix Relax Park generally highlight a positive experience with many guests appreciating the team's helpfulness, friendliness and professionalism. The staff is often described as accommodating, polite and quick to respond to requests. Receptionists receive notable praise for their pleasant demeanor and special mentions go to housekeeping and the massage therapist for their excellent service.
Guests commend the staff's great care to ensure clients' comfort and their efficient communication. The staff's ability to quickly respond to and fulfill requests is frequently mentioned, adding to the overall satisfaction of the stay. The high level of service is a recurrent theme with many guests feeling well taken care of and planning to return.
However, some reviews point out inconsistencies, indicating a few staff members lack experience or enthusiasm and there's occasional feedback about unfriendly or unhelpful behavior, especially at the reception. These issues appear to be exceptions rather than the rule, as the majority of guests praise the staff's positive attitude and attentiveness.
Despite some criticisms, the prevailing sentiment is that Phoenix Relax Park's biggest asset is its staff, who often go above and beyond to create a welcoming and enjoyable atmosphere for their guests.
Phoenix Relax Park offers a mixed experience in terms of internet connectivity. Many guests appreciate the effective and modern Wi-Fi setup, highlighting the good coverage and occasional instances of high-speed connectivity. Some noted that the internet worked well throughout the entire complex, making it suitable for basic browsing and occasional use. However, frequent and significant issues were also reported, including weak signals, frequent disconnections and slow speeds, particularly in the evenings and in certain parts of the hotel. These interruptions sometimes made it difficult to watch TV or work remotely. Overall, while some guests enjoyed reliable internet service, others faced persistent challenges, indicating a need for improvement in the Wi-Fi infrastructure across the property.
Phoenix Relax Park offers a well-regarded spa that many guests find clean and pleasant. The spa center has garnered positive feedback for its excellent range of services and detailed offerings, often considered good value for money compared to other options. With welcoming facilities that are also kids-friendly, families have found it a suitable choice.
Many visitors were pleased with the quality of the spa services and the overall experience, describing it as amazing and beyond words. The spa facilities, despite being small in size, impressed many. The complex also features a gastro pub that provides a good dining experience, complementing the relaxing ambiance of the spa.
However, there are some criticisms. Some guests felt that the spa space was a little bit too small and not quite comfortable. Others mentioned that the amenities seemed incomplete and were dissatisfied with the level of service given the price paid. Additionally, there is no free access to the spa; it requires an extra fee, which might be worth considering when booking your stay.
Overall, the spa at Phoenix Relax Park is praised for its quality services and cleanliness, making it a notable feature of the hotel, despite some room for improvement in terms of space and comfort.
At Phoenix Relax Park, the pool facilities have garnered a mix of impressions from guests. The hotel features both indoor and outdoor swimming pools with many visitors highlighting their cleanliness and the appealing mountain views. Guests have particularly appreciated the two large, heated pools, drawing attention to the availability of dedicated areas for both adults and children. The panoramic views from the pool area add to the charm, providing a picturesque backdrop for relaxation.
However, several guests have noted that the pools often feel cold with the water temperature sometimes not meeting expectations despite being advertised as heated. This concern is more pronounced during colder months, as the outdoor pools aren't operational in winter. Some guests also mentioned time restrictions for children as a limitation, preventing them from fully enjoying the pool facilities.
The spa complex has received positive feedback for its spaciousness and comprehensive amenities, including hot tubs and an indoor heated pool. Yet, the hammam and some parts of the spa were reported to be inadequately heated, which affects the overall relaxation experience. The lifeguard service has been praised for its attentiveness and the poolside service, including towel provisions, has been found satisfactory.
In summary, while the Phoenix Relax Park boasts several well-maintained and visually appealing pools, the inconsistent heating and occasional overcrowding can detract from the overall experience. Nevertheless, the scenic views, ample amenities and child-friendly options make it a favorable destination for families looking to unwind.
Phoenix Relax Park offers a mix of opinions regarding its parking facilities. Many guests appreciate the convenience of the parking with easy access and good valet services frequently mentioned. Free parking is available during off-peak times and the large parking spaces are noted positively, making it relatively easy to park compared to some other hotels in the area. However, there are significant challenges highlighted by numerous guests.
The parking lots often become overcrowded, especially during peak times, leading to difficulties finding available spots. The parking space is described as relatively small and not sufficient to accommodate all guests with some reviewers mentioning the need to park far away or in inconvenient locations. Construction activities have also compounded the parking issues with heavy truck traffic and muddy roads causing further inconvenience.
Adding to the troubles, it can be challenging to navigate the parking area with some guests needing to call the staff to move cars and dealing with tightly packed rows. Instances of security concerns and expensive additional parking fees were also raised. Despite the positive notes on some of the parking aspects, it's clear that Phoenix Relax Park needs to address these parking issues to enhance the overall guest experience.
Phoenix Relax Park offers a heated pool that has garnered positive feedback from guests with many highlighting the warm water and comfort it provides. The pool is open year-round, ensuring a perfect escape no matter the season. Visitors enjoy the stunning mountain views while soaking in the heated waters, contributing to an overall relaxing experience. The spa complex, including heated pools, is frequently praised for its cleanliness and efficiency.
Some reviews mention an efficient heating system not just for common areas, but also for private cottages, ensuring a cozy stay. Despite some guests encountering issues with water temperature control, the majority affirmed the pool was adequately warm, particularly appreciating its inclusion in the room price.
Though a few guests noted occasional inadequacies like overcrowding and a lack of additional seating spaces, the heated pool remains a major highlight, enhancing the appeal of Phoenix Relax Park as a tranquil getaway.
Phoenix Relax Park boasts several outdoor pools that are a significant attraction, particularly during the summer months. Many guests praised the pools for being well-maintained, clean and enjoyable. One standout feature is the heated rooftop jacuzzi, which remains warm even in cooler weather, offering a consistent and pleasant temperature of 32-34 degrees.
Guests have access to both adult and children's pools, which helps cater to families and individuals alike. The panoramic pool and spa complex received favorable mentions for providing a relaxing and picturesque experience. While there are two main outdoor pools, some visitors expressed a wish for more pools to be open, especially during off-peak seasons, such as winter when only limited facilities are available.
In terms of amenities, the poolside service was well-regarded, though there were occasional mentions of a shortage of sunbeds and a need for more decorative shading around the children’s pool cabanas. Despite some chilly water temperatures noted in certain reviews, the overall sentiment towards the outdoor pool experience at Phoenix Relax Park remains positive with highlights including the warm pools and scenic views enhancing the guests' stay.
Phoenix Relax Park offers an inviting ambiance for honeymooners with its dedicated honeymoon packages and services. Guests highly appreciate the romantic touches such as flower petals on the bed and complimentary candies. The honeymoon cottages are particularly praised for their charm. Couples can enjoy thoughtful gestures including a bottle of champagne to celebrate their wedding and a free honeymoon breakfast. The romantic candlelight dinners add to the enchanting atmosphere, making it a special experience. This is reinforced by the beautiful and comprehensive honeymoon packages available, which come highly recommended by guests.
Phoenix Relax Park offers an exceptional yoga experience that leaves visitors thoroughly impressed. The yoga trainer, Evgeny, is highly praised for his professionalism and expertise. Guests appreciate the availability of free, on-site yoga classes, which are described as both amazing and beneficial. The venue includes a dedicated space for practicing yoga, offering a serene environment to relax and rejuvenate between sessions. Additionally, individualized yoga plans cater to the specific needs of participants, ensuring a personalized experience. Alongside yoga, guests can enjoy a spa complex, making Phoenix Relax Park a perfect destination for those seeking comprehensive wellness activities.
Nestled on a mountain with panoramic views, Phoenix Relax Park offers a charming escape ideal for couples seeking a romantic retreat. The stay is highlighted by cozy, warm and comfortable accommodations designed for relaxation. Numerous guests have enjoyed the complimentary bottle of champagne and birthday surprises, enhancing the magical ambiance.
The location is a harmonious blend of solitude and serenity with spacious grounds perfect for quiet walks away from the hustle and bustle. The romantic atmosphere is underscored by the enchanting mountain views, lending a dreamy feel to the resort. Guests wake up to romantic scenery from their cottages, making breakfasts overlooking the mountains an absolute delight.
The spa complex adds to the romantic allure, providing a pleasant and rejuvenating experience. The intimate pool and specially designed romantic bathtubs elevate the romantic vibes. While some found the restaurant offerings wanting on special occasions like Valentine's Day, the overall experience of romantic getaways and honeymoons at Phoenix Relax Park has been described as absolutely beautiful.
For couples aiming to recharge and rethink life, the resort offers an environment that feels truly romantic. The quiet rooms, romantic attire and incredible cocktails further complement the ambiance, making it a popular recommendation for couple's getaways. Despite occasional noise disturbances, the serene mountain landscape creates the perfect backdrop for a romantic vacation.
Phoenix Relax Park stands out as an exceptionally pet-friendly destination, making it an ideal choice for families traveling with dogs. The comfortable accommodations cater to guests with pets, ensuring plenty of room for them to move around, especially in the spacious cottages. The policy allowing pets is a significant advantage, especially since other hotels often do not permit dogs. Although only very small dogs are allowed, this inclusivity is valued by pet owners, who appreciate the opportunity to bring their furry friends along.
The large and beautiful territory of the complex includes a variety of amenities, such as a mini zoo featuring llamas, goats, alpacas and donkeys, which adds to the overall charm and provides ample opportunities for leisurely walks and engaging interactions for both children and pets. However, the inclusion of pet-related amenities like food and drinks for dogs could enhance the experience, as currently, guests need to arrange these separately.
The hotel offers a range of services with a focus on maintaining cleanliness and privacy for guests traveling with pets. While the accommodations meet high standards comparable to those without pets, there have been minor inconveniences reported, such as the canina washer malfunctioning. Despite this, the hotel management's welcoming attitude towards dogs is appreciated and staff ensure that all needs are catered for, including the availability of walking paths suitable for strollers.
Phoenix Relax Park is a welcoming retreat for those traveling with dogs, offering both comfort and ample space for their pets to enjoy, thus making it a go-to destination for pet owners seeking a relaxing getaway.
Location Show Map
Location
Guests are particularly enamored with the stunning mountain views visible from almost every window, balcony and terrace. The views of Khomyak and Synyak mountains are often highlighted as some of the most captivating. The architectural design of the cottages and main buildings complements the natural beauty, making it a scenic haven both in summer and winter.
The hotel features a large, private and well-groomed territory with facilities catering to families, friends and couples alike. The complex includes pools, children's clubs and various recreational zones that enhance the overall experience. Additionally, a convenient electric car service facilitates easy access to various parts of the sprawling property.
Phoenix Relax Park's serene environment, coupled with its close proximity to ski lifts and popular sites like Hutsul Land, adds to its appeal. Although some visitors mention the steep and occasionally challenging roads leading to the complex, the reward is a peaceful location away from the hustle and bustle, surrounded by forests and clean mountain air.
Overall, Phoenix Relax Park is celebrated for its unbeatable views, peaceful ambiance and excellent location, making it a preferred destination for a relaxing getaway in the Carpathians.
Breakfast
On weekdays, the breakfast is à la carte, which has received mixed reviews. Some guests found this option to be limited and not meeting their expectations, while others appreciated the quality despite the less varied selection. One consistent theme is that the price for breakfast, whether buffet or à la carte, is often considered high and not fully justified by the offerings.
Despite the criticisms, many guests have praised the food quality, noting that the breakfasts are tasty, generous and fulfilling. The ability to have breakfast delivered to the room adds a convenient touch for those who prefer to dine in privacy.
In summary, while the breakfast at Phoenix Relax Park is generally well-received for its taste and variety, its cost and value proposition remain points of contention among guests.
Dinner
However, it's worth noting some critiques that a few visitors found the restaurant pricey and occasionally felt the quality didn't match the cost. There were also mentions of certain items not being available from the menu at times and the slow service blamed on low gas pressure. Despite these drawbacks, the overall consensus leans towards a positive dining experience enhanced by beautiful presentation and quality of the dishes.
Special mentions were made of the pub, which offers board games and a hookah, adding to the ambiance and overall enjoyment. The scenic views while dining and the elegant presentation of food were appreciated by many patrons. In summary, while there are areas that may need improvement, such as menu availability and pricing, the delicious food and inviting atmosphere make dining at Phoenix Relax Park a memorable experience for most of its guests.
Rooms
Guest reviews often praise the comfort provided by the warm, well-heated spaces and the availability of amenities such as fully equipped kitchens, stylish furnishings, comfortable beds and ensuite facilities. Daily room cleaning, frequent towel changes and regular provision of necessities like water also contribute to the overall positive experience. Many cottages are noted for their design and functionality, making them suitable for both families and couples.
However, there are a few areas of concern. Some guests report issues with poor lighting, water quality and occasional unpleasant odors. A few reviews mention the lack of soundproofing, minor maintenance issues such as boiler problems and temporary power outages. Despite these drawbacks, the overwhelming feedback underscores Phoenix Relax Park as a highly comfortable and beautiful place to stay, perfect for a relaxing getaway.
Beds
The soft, warm beds and pillows contribute to a cozy sleeping environment, ensuring guests feel relaxed. Additionally, the presence of baby cots and high chairs shows a family-friendly approach. Despite some guests mentioning that the single beds are narrow and the sofa bed isn't ideal for adults, the majority find the beds very comfortable.
On the downside, there are mixed opinions about the mattresses and pillows. Some guests felt that the mattresses were either too soft or uncomfortable with some suggesting replacements due to feeling springs. There have also been remarks about the pillows’ comfort with a preference for them to be changed.
The property offers fully autonomous cottages, equipped for a comfortable stay and daily housekeeping that includes changing towels and bed linens. However, there were a few issues like squeaky floors, broken slats on the sofa and an inconsistent heating system which some found hard to adjust.
Despite minor inconveniences and occasional disappointments, Phoenix Relax Park provides a warm, restful stay with options to suit both individual and family needs.
Cleanliness
The property's beautiful, large and spacious territory is frequently highlighted, providing a clean, well-groomed environment for guests to enjoy. Visitors also note the well-maintained spas and pools, adding to the overall appeal of the resort's facilities.
Despite the predominantly positive feedback, some guests have pointed out areas that require attention. A few reviews mention instances of dirty floors, mold in showers and occasional lapses in cleaning standards, such as cobwebs and dust. Issues like dirty glasses in the restaurant, yellow tap water and sporadic poor room cleaning have been noted as well.
Overall, Phoenix Relax Park stands out for its high standards of cleanliness, comfortable accommodations and aesthetic appeal, making it a commendable choice for those seeking a tidy and well-maintained retreat.
Staff
Guests commend the staff's great care to ensure clients' comfort and their efficient communication. The staff's ability to quickly respond to and fulfill requests is frequently mentioned, adding to the overall satisfaction of the stay. The high level of service is a recurrent theme with many guests feeling well taken care of and planning to return.
However, some reviews point out inconsistencies, indicating a few staff members lack experience or enthusiasm and there's occasional feedback about unfriendly or unhelpful behavior, especially at the reception. These issues appear to be exceptions rather than the rule, as the majority of guests praise the staff's positive attitude and attentiveness.
Despite some criticisms, the prevailing sentiment is that Phoenix Relax Park's biggest asset is its staff, who often go above and beyond to create a welcoming and enjoyable atmosphere for their guests.
Wi-Fi
Spa
Many visitors were pleased with the quality of the spa services and the overall experience, describing it as amazing and beyond words. The spa facilities, despite being small in size, impressed many. The complex also features a gastro pub that provides a good dining experience, complementing the relaxing ambiance of the spa.
However, there are some criticisms. Some guests felt that the spa space was a little bit too small and not quite comfortable. Others mentioned that the amenities seemed incomplete and were dissatisfied with the level of service given the price paid. Additionally, there is no free access to the spa; it requires an extra fee, which might be worth considering when booking your stay.
Overall, the spa at Phoenix Relax Park is praised for its quality services and cleanliness, making it a notable feature of the hotel, despite some room for improvement in terms of space and comfort.
Pool
However, several guests have noted that the pools often feel cold with the water temperature sometimes not meeting expectations despite being advertised as heated. This concern is more pronounced during colder months, as the outdoor pools aren't operational in winter. Some guests also mentioned time restrictions for children as a limitation, preventing them from fully enjoying the pool facilities.
The spa complex has received positive feedback for its spaciousness and comprehensive amenities, including hot tubs and an indoor heated pool. Yet, the hammam and some parts of the spa were reported to be inadequately heated, which affects the overall relaxation experience. The lifeguard service has been praised for its attentiveness and the poolside service, including towel provisions, has been found satisfactory.
In summary, while the Phoenix Relax Park boasts several well-maintained and visually appealing pools, the inconsistent heating and occasional overcrowding can detract from the overall experience. Nevertheless, the scenic views, ample amenities and child-friendly options make it a favorable destination for families looking to unwind.
Parking
The parking lots often become overcrowded, especially during peak times, leading to difficulties finding available spots. The parking space is described as relatively small and not sufficient to accommodate all guests with some reviewers mentioning the need to park far away or in inconvenient locations. Construction activities have also compounded the parking issues with heavy truck traffic and muddy roads causing further inconvenience.
Adding to the troubles, it can be challenging to navigate the parking area with some guests needing to call the staff to move cars and dealing with tightly packed rows. Instances of security concerns and expensive additional parking fees were also raised. Despite the positive notes on some of the parking aspects, it's clear that Phoenix Relax Park needs to address these parking issues to enhance the overall guest experience.
Heated Pool
Some reviews mention an efficient heating system not just for common areas, but also for private cottages, ensuring a cozy stay. Despite some guests encountering issues with water temperature control, the majority affirmed the pool was adequately warm, particularly appreciating its inclusion in the room price.
Though a few guests noted occasional inadequacies like overcrowding and a lack of additional seating spaces, the heated pool remains a major highlight, enhancing the appeal of Phoenix Relax Park as a tranquil getaway.
Outdoor Pool
Guests have access to both adult and children's pools, which helps cater to families and individuals alike. The panoramic pool and spa complex received favorable mentions for providing a relaxing and picturesque experience. While there are two main outdoor pools, some visitors expressed a wish for more pools to be open, especially during off-peak seasons, such as winter when only limited facilities are available.
In terms of amenities, the poolside service was well-regarded, though there were occasional mentions of a shortage of sunbeds and a need for more decorative shading around the children’s pool cabanas. Despite some chilly water temperatures noted in certain reviews, the overall sentiment towards the outdoor pool experience at Phoenix Relax Park remains positive with highlights including the warm pools and scenic views enhancing the guests' stay.
Honeymoon
Yoga
Romantic
The location is a harmonious blend of solitude and serenity with spacious grounds perfect for quiet walks away from the hustle and bustle. The romantic atmosphere is underscored by the enchanting mountain views, lending a dreamy feel to the resort. Guests wake up to romantic scenery from their cottages, making breakfasts overlooking the mountains an absolute delight.
The spa complex adds to the romantic allure, providing a pleasant and rejuvenating experience. The intimate pool and specially designed romantic bathtubs elevate the romantic vibes. While some found the restaurant offerings wanting on special occasions like Valentine's Day, the overall experience of romantic getaways and honeymoons at Phoenix Relax Park has been described as absolutely beautiful.
For couples aiming to recharge and rethink life, the resort offers an environment that feels truly romantic. The quiet rooms, romantic attire and incredible cocktails further complement the ambiance, making it a popular recommendation for couple's getaways. Despite occasional noise disturbances, the serene mountain landscape creates the perfect backdrop for a romantic vacation.
Dog Friendly
The large and beautiful territory of the complex includes a variety of amenities, such as a mini zoo featuring llamas, goats, alpacas and donkeys, which adds to the overall charm and provides ample opportunities for leisurely walks and engaging interactions for both children and pets. However, the inclusion of pet-related amenities like food and drinks for dogs could enhance the experience, as currently, guests need to arrange these separately.
The hotel offers a range of services with a focus on maintaining cleanliness and privacy for guests traveling with pets. While the accommodations meet high standards comparable to those without pets, there have been minor inconveniences reported, such as the canina washer malfunctioning. Despite this, the hotel management's welcoming attitude towards dogs is appreciated and staff ensure that all needs are catered for, including the availability of walking paths suitable for strollers.
Phoenix Relax Park is a welcoming retreat for those traveling with dogs, offering both comfort and ample space for their pets to enjoy, thus making it a go-to destination for pet owners seeking a relaxing getaway.
Yes, Phoenix Relax Park has pool(s) that belong to one or more of the following categories: Heated Pool, Private Pool, Outdoor Pool.
No, a spa isn't available at Phoenix Relax Park.
Yes, Phoenix Relax Park welcomes dogs.
Yes, parking facilities are available at Phoenix Relax Park.
No, Phoenix Relax Park doesn't have a gym.
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