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Hotel Çelik Palas Convention Center & Thermal SPA

Bursa , çekirge Cad. No: 79 (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Çelik Palas Convention Center & Thermal SPA in Bursa offers an overall positive experience for its visitors, with several aspects standing out as particularly praise-worthy. The hotel's strategic location in the historical center of Bursa grants guests superb views of the city and nearby mountains, along with convenient access to major tourist attractions and shopping areas. Its elevated setting provides breathtaking vistas from both rooms and outdoor seating areas, enhancing the guest experience.

The breakfast offerings are another highlight, with many guests lauding the quality, variety, and taste of the dishes. The presentation is described as generous and diverse, featuring a wide selection of Turkish breakfast options and buffet selections. Despite some critiques regarding variety, the breakfast remains a positive component of the hotel experience.

The staff at Hotel Çelik Palas Convention Center & Thermal SPA are consistently praised for their friendliness, helpfulness, and commitment to ensuring a pleasant stay. Guests often mention the staff's professionalism and attentiveness across various departments, including reception and dining, with several individuals noted for outstanding service.

The spa facilities are frequently described as delightful, offering a unique historical charm with excellent amenities like the Turkish bath and hammam. Guests appreciate the thermal pool, hot thermal baths, and the overall rejuvenating experience provided by the spa. Though some critique crowdedness and early closing times, the spa remains a key attraction for its authentic and relaxing offerings.

The hotel's pool facilities also receive positive feedback, particularly the thermal pool's quality and the stunning views from the outdoor pool. The combination of excellent spa services enhances the overall pool experience, making it a significant draw for visitors seeking relaxation.

However, some areas highlight room for improvement, such as the mixed reviews on room conditions and cleanliness. While many find the rooms spacious and comfortable, there are calls for refurbishment and better maintenance. Similarly, the Wi-Fi service receives mixed feedback, with some guests experiencing connectivity issues.

While the hotel's luxurious aspects meet the five-star promise for many, there are discrepancies in some services and facilities that suggest a need for updates. Overall, Hotel Çelik Palas Convention Center & Thermal SPA succeeds in offering a comfortable and mostly satisfying experience, especially for those who value historical charm, excellent service, and stunning views.
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Hotel for Honeymoon

Offers a luxurious thermal spa experience, perfect for relaxation and rejuvenation. Its historical significance and opulent design create a romantic and memorable atmosphere. The convention center facilities are separate, ensuring a peaceful honeymoon.

Hotel with Spa

This hotel features extensive thermal spa facilities, including a traditional Turkish steam bath and sauna. The spa offers an on-site fitness center with cardio equipment and free weights, as well as a Vitamin Bar with healthy cocktails.

Family Friendly Hotel

This hotel offers an outdoor pool, room service, and a restaurant. Families will especially appreciate child care, laundry services, city views, a hot tub, and a spa and wellness center. We love the convenience of room service, and it's really nice to have child care available.

Romantic Hotel

This hotel features a convention center, thermal spa, and luxurious accommodations, offering a blend of relaxation and sophistication. The thermal spa provides a serene setting for couples seeking a romantic getaway.

Hotel near Nightlife Spots

Although primarily a thermal spa hotel, it includes a bar/lounge. This provides guests with an on-site option for drinks and a relaxed evening atmosphere.

Hotel with Swimming Pool

This hotel features thermal pools and a historical setting, offering a unique spa experience. It provides separated parts for women and men for the Turkish Hamam but the rest is common. The spa has many therapeutic programs for health and beauty.

Panoramic View Pool Outdoor Pool

Business Hotel

This hotel provides convention center facilities and thermal spa services. It's a well-known establishment in Bursa, offering a blend of historical charm and modern amenities.

Hotel with Parking

Hotel Çelik Palas Convention Center & Thermal SPA offers parking to guests. It also provides convention and thermal spa facilities.

Accessible Hotel

This hotel provides rooms and facilities for disabled guests, including wheelchair access. Specific amenities like toilets for disabled guests and bathrooms for disabled guests are available. The hotel also has a lift.

Hotel with Gym

Offers a fitness center along with thermal spa facilities. Provides a blend of health and relaxation amenities, suitable for various traveler needs.

Hotel with Outdoor Pool

This luxury hotel offers panoramic views, an outdoor pool, and a spa center with various treatments and therapies. The combination of historical significance and modern amenities provides a unique experience.

Luxury Hotel

5-Star Hotel

Hotel with Panoramic View Pool

Room Types

Executive Suite This spacious suite has a separate living room, 2 flat-screen TVs, and a bathroom with a bathtub and a massage shower. Features panoramic views of Bursa.

Premium Room This room has air conditioning and LCD TV.

Deluxe Suite This spacious suite has a seating area and a balcony with views.

King Suite This spacious suite has a seating area and a balcony with views.

Superior Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as pool views.

Junior Suite This suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 2 beds.

About Hotel Çelik Palas Convention Center & Thermal SPA

License: 12508

Guest Reviews

8.2

Very Good

Location

Hotel Çelik Palas Convention Center & Thermal SPA is praised for its location in Bursa, offering guests a unique vantage point with superb views of the city and nearby mountains. Nestled in the historical center, the hotel provides convenient access to many major tourist attractions and shopping areas, while also offering tranquility and privacy. Despite being in a bustling part of the city, it is close to local parks, including a large amusement park, and is well-connected by local transportation, making it easy to explore the surroundings.

The hotel's elevated position provides breathtaking vistas from rooms and outdoor seating areas, enhancing the overall experience. Cleanliness and service complement its beautiful setting, ensuring a welcoming environment for guests. The hotel's architecture and room arrangements exude elegance, contributing to a comfortable stay. While some reviews mention the need for a vehicle to reach local restaurants, the central location gives easy access to historical sites, which many visitors appreciate.

Overall, the hotel's strategic location, combined with stunning views and a high standard of facilities, makes it an attractive choice for travelers looking to experience the best of Bursa.

Breakfast

The breakfast at Hotel Çelik Palas Convention Center & Thermal SPA generally receives positive feedback for its quality, variety, and taste. Many guests praise the breakfast as perfect, excellent, and even comparable to meals in upscale Istanbul restaurants. The presentation is frequently described as generous and diverse, offering a wide selection of cold and hot dishes, and several reviews note attentive staff ensuring cleanliness and service. Turkish breakfast options and tasty buffet selections seem to enhance the dining experience, with some guests enjoying the picturesque views from the breakfast terrace.

However, there are notable critiques. Several guests feel that the breakfast lacks sufficient variety, with some mentioning a lack of fruits and repetitive offerings. A few reviews highlight issues with the breakfast not meeting the expectations of a five-star facility, comparing it to the standards of a three-star hotel due to limited variety and occasional organizational challenges, such as insufficient seating and items not replenished promptly. Despite these setbacks, the overall impression is that the breakfast contributes positively to guests' stays, appreciated for its flavors and enough diverse choices to satisfy various palates.

Rooms

The rooms at Hotel Çelik Palas Convention Center & Thermal SPA receive a mix of praise and criticism from guests, reflecting a range of experiences. On the positive side, the rooms are frequently described as large, spacious, and offering beautiful views of the city of Bursa and its surroundings. Many guests appreciated the clean and comfortable nature of the rooms, with some even receiving complimentary upgrades, adding to the sense of luxury.

However, there is a noticeable divide in guest experiences, with several mentions of outdated furniture and a need for refurbishment in some rooms. Issues with room cleanliness and maintenance, such as old interiors and uncomfortable bedding, have been noted by some visitors. Additionally, certain rooms are reported to be smaller than expected and can lack privacy. Equally, the noise from outside seems to be a recurrent concern among guests.

Overall, while there are aspects of the accommodation that meet expectations for comfort and views, there is a clear call from customers for improvements in room maintenance and updates to live up to the hotel's star rating.

Beds

The beds at Hotel Çelik Palas Convention Center & Thermal SPA receive a mixed reception from guests. On a positive note, many guests have found the beds to be spacious and comfortable, offering a great night's sleep complemented by quality bedding. Some also appreciated the comfort level of the mattresses, highlighting their cozy and inviting appeal. However, there are areas that draw criticism, with several guests mentioning discomfort due to mattresses being worn out, compressed, or even crooked from extended use. Additionally, the condition of the sheets and pillows has been pointed out as a concern, with some finding them worn and noting an unpleasant smell. While the hotel does offer comfortable beds for many, there is room for improvement to ensure a consistent quality of sleep experience across all rooms.

Cleanliness

Hotel Çelik Palas Convention Center & Thermal SPA offers a mixed experience regarding cleanliness, with numerous guests appreciating the well-maintained and spotlessly clean areas throughout most parts of the establishment. Many visitors commend the daily cleaning efforts, particularly in common areas such as the foyer, breakfast room, and the spa, where cleanliness is often top-notch. The spacious rooms and beautiful interiors further add to the hotel's appeal, with daily thorough cleaning enhancing guest satisfaction.

However, inconsistent cleaning standards are noted by some guests. While room cleanliness generally receives positive remarks, instances of leftover items from previous visitors and insufficient bathroom hygiene have been reported. Concerns also arise in specific areas, such as the thermal pool and spa, where cleanliness seems to falter occasionally, particularly during peak usage.

Overall, the hotel's beautiful location and splendid views complement its cleanliness accolades, although some areas could benefit from more consistent attention. The blend of efficient staff and picturesque settings makes the hotel a comfortable and appealing choice, provided that occasional lapses in cleanliness are addressed effectively.

Staff

At Hotel Çelik Palas Convention Center & Thermal SPA, the standout quality is undoubtedly the exceptional staff who consistently receive high praise from guests. Across various departments—including reception, dining, room service, and cleaning—the staff are frequently described as friendly, helpful, and accommodating. Many guests specifically mention the warmth and courtesy of the employees, highlighting their dedication to providing a pleasant and memorable stay.

Several staff members, such as Burak, Pinar, Rabia, Rabeya, Nusrat, and Muhammad, are noted for their outstanding service, demonstrating professionalism and a genuine commitment to guest satisfaction. Although there are occasional mentions of inexperience among some staff members in handling tourist needs, the overall impression remains one of friendliness and eagerness to assist.

Receptionists are particularly commended for their attentiveness and efficiency, with many guests appreciating their polite and cheerful demeanor. The spa and dining areas also receive accolades for the helpfulness and enthusiasm of the staff, enhancing the overall experience at the hotel.

In summary, the hotel's staff shines through as a beacon of hospitality, making guests feel welcomed and valued throughout their stay. Their friendly interactions and willingness to go the extra mile leave a lasting positive impression on visitors.

Wi-Fi

Hotel Çelik Palas Convention Center & Thermal SPA offers complimentary Wi-Fi for its guests, and there are mixed experiences regarding the quality of internet service. Some guests have found reliable and strong Wi-Fi availability in specific areas, which facilitates connectivity during their stay. However, others have encountered challenges such as weak signals and slow connections, particularly in certain rooms and on level 2. These issues suggest that the coverage might not be consistent throughout the property, and the connection can be less reliable at times. Overall, while there are positive aspects to the Wi-Fi service, room for improvement in network coverage and speed remains.

Spa

Hotel Çelik Palas Convention Center & Thermal SPA offers a unique experience in its spa facilities, steeped in history with a vintage charm that dates back to the 1930s. Guests frequently praise the cleanliness and maintenance of the spa and its surrounding areas, reflecting the hotel staff's dedication. The spa facility is often described as delightful and wonderful, with notable highlights including the excellent Turkish bath and hammam room, which provide a truly authentic experience. The thermal pool is a standout feature, with guests appreciating the mineral springs and hot thermal baths, which promise relaxation and rejuvenation.

Despite some remarks on crowdedness and early closing times, the spa remains a key attraction, offering shared facilities between men and women, contributing to the inclusive and welcoming atmosphere. The remarkable sauna and massage services, although occasionally critiqued, form part of a comprehensive wellness offering alongside the therapies and treatments available.

The thermal spa, often cited as one of the best, has a historical touch, with architecture and decor reflecting an early 20th-century style that captivates visitors. The expansive area ensures a hygienic and satisfying experience, inviting guests to indulge in an unforgettable hammam adventure. Overall, the spa at Hotel Çelik Palas Convention Center & Thermal SPA stands as a cherished aspect of guest visits, characterized by its illustrious reputation and undeniable charm.

Pool

Hotel Çelik Palas Convention Center & Thermal SPA offers a range of aquatic amenities that receive positive feedback from guests. The thermal pool stands out, frequently praised for its remarkable quality and sheer size. Visitors are enchanted by the hotel's beautiful outdoor pool, which provides stunning views of Bursa. The pool area is complemented by excellent spa facilities, including saunas, massages, and a hammam, though some guests noted the absence of a steam room in the hammam section. Despite being well-equipped, the pool experience varies, with some noting a high chlorine level and occasional closures. The lovely cocktail pool bar adds to the ambiance, although poolside service could be improved, as noted by a few guests. Overall, the pools and spa contribute significantly to the hotel's allure, promising a relaxing and visually pleasing escape.

5 Star

Hotel Çelik Palas Convention Center & Thermal SPA in Bursa presents a mixed bag of experiences for its guests. For some, the hotel lives up to the five-star credentials, with praise highlighting it as the best in Bursa and a preferred choice for repeat visitors. These reviews often mention a comprehensive array of facilities, contributing to a five-star experience.

However, other guests express significant dissatisfaction, particularly emphasizing that the hotel's state and services are not on par with five-star expectations. Concerns about outdated infrastructure, urgent need for renovation, and subpar hygiene are notable. Additionally, the inconsistency in staff behavior and early restaurant closing times have left some guests unimpressed. These critiques suggest a dichotomy in guest experiences, with the hotel offering stellar moments for some, while falling short for others.

Yes, Hotel Çelik Palas Convention Center & Thermal SPA has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Hotel Çelik Palas Convention Center & Thermal SPA.

No, Hotel Çelik Palas Convention Center & Thermal SPA doesn't allow dogs.

Yes, parking facilities are available at Hotel Çelik Palas Convention Center & Thermal SPA.

Yes, Hotel Çelik Palas Convention Center & Thermal SPA has a gym.

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