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Summary of reviewsSure Hotel by Best Western Caen Memorial is lauded for its exceptional location, especially for those interested in historical sites like the Caen Memorial, D-Day beaches and various museums. Its setting on the outskirts of Caen offers a peaceful and serene environment, while still providing easy access to the city center and Normandy coastline via public transportation and nearby highways. The surrounding urban parkland adds to the hotel's tranquility and is enhanced by nearby amenities like gas stations, restaurants and stores.
The breakfast experience at the hotel is generally positive, featuring a generous and varied buffet with fresh products and ample stock. Many guests appreciate the continental options and the convenience of the self-service format. However, some feedback suggests room for improvement in value for money and restocking efficiency.
The hotel's restaurant receives commendations for its quality and variety with guests frequently praising the food and reasonable prices. Despite occasional issues with service speed and dish availability, the overall dining experience is considered satisfactory, especially the standout desserts.
Room accommodations at the Sure Hotel offer a mix of reviews. Comfort and cleanliness are often highlighted with many guests enjoying modern, recently refurbished rooms. Some rooms are spacious with ample amenities, leading to a restful stay. Yet, a few criticisms include the size of certain rooms, outdated features and occasional maintenance issues like torn curtains and inadequate soundproofing.
Cleanliness is a strong point for the hotel with frequent remarks about clean environments and well-maintained facilities. Nonetheless, there are isolated comments about stains, dust and a need for more thorough cleaning in certain areas.
The staff at Sure Hotel are widely praised for their exceptional friendliness and helpfulness, significantly enhancing the guest experience. Reception and restaurant staff, in particular, receive high marks for their professionalism and courteous service, despite a few isolated instances of less favorable interactions.
The hotel offers reliable and high-quality free Wi-Fi, appreciated by guests for its strong and consistent signal throughout the property.
The indoor pool, although a favored amenity for its size and maintenance, has faced some criticisms regarding water temperature and occasional closures, which detract from the experience for some guests.
Parking facilities are described positively with ample and secure free parking being a notable convenience for travelers, though improvements in lighting and noise management have been suggested.
Sure Hotel caters well to families, offering a friendly atmosphere, suitable amenities and a convenient location near family-friendly attractions. The staff's accommodating nature further enhances the family experience, despite the absence of a master suite specifically designed for families.
The comfortable and high-quality beds are a consistent highlight among guests, contributing to restful nights and overall satisfaction with the hotel's accommodations.
In summary, Sure Hotel by Best Western Caen Memorial offers a convenient, comfortable and friendly stay with a few areas for improvement. The hotel's location, staff and amenities make it a strong choice for those visiting the historical landmarks of the region. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly and provides a comfortable stay. It offers a welcoming environment and a good location, making it a practical choice for pet owners.
Hotel with Swimming Pool
This hotel has a lovely clean pool. It's conveniently located in Caen near the memorial, offering a comfortable stay with a well-maintained swimming pool for leisure.
Heated Pool Outdoor Pool
Business Hotel
This hotel is located near the Caen Memorial. While specific business amenities are not detailed, Sure Hotel by Best Western hotels usually provide essential services for business travelers.
Hotel with Parking
This hotel is well-rated and provides parking. It's a reliable option for those visiting the Caen Memorial and other nearby attractions.
3-Star Hotel
The hotel is near the Caen Memorial Museum, making it ideal for visitors interested in history. It offers affordable accommodation with comfortable rooms and friendly staff.
Hotel with Outdoor Pool
This hotel offers a swimming pool. The pool is a gathering place to enjoy a tan under the Norman sun, take a dip after work, or get up at the crack of dawn for the early birds.
Hotel with Heated Pool
Features a heated indoor pool. Some guests found it to be a refreshing spot after a long day and applauded its cleanliness and maintenance.
Family Friendly Hotel
Accessible Hotel
Room Types
Executive Queen Room with Sofa Bed - Non-SmokingThe triple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. This triple room provides a flat-screen TV. The unit has 2 beds.
Standard Twin Room - Non-SmokingThe twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. This twin room offers a flat-screen TV. The unit offers 2 beds.
Standard Queen Room - Non-SmokingThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
Sure Hotel by Best Western Caen Memorial boasts a highly regarded location, particularly praised for its proximity to the Caen Memorial and other significant historical sites, such as the D-Day beaches and museums. This convenient setting makes it a prime choice for history enthusiasts and those visiting nearby Saint Martin Hospital and other attractions.
Guests appreciate the peaceful, though somewhat remote, nature of the hotel. Located on the outskirts of Caen, the hotel provides an ideal, calm environment for relaxation while still offering good accessibility to the city's central areas and the Normandy coastline through public transportation and nearby highways.
The hotel's location near essential amenities like gas stations, restaurants and stores further enhances its convenience, especially for motorized travelers or those in transit. Though some found the hotel initially difficult to locate, clear signage and its notable strategic position ultimately ensure ease of access.
The surroundings offer a pleasant experience, set in a lovely urban parkland area, contributing to the overall tranquility and appeal of the hotel. Overall, Sure Hotel by Best Western Caen Memorial is well-suited for visitors planning to explore the historical and cultural landmarks in the region, providing a comfortable and strategically placed base.
Breakfast
The breakfast experience at Sure Hotel by Best Western Caen Memorial has garnered a diverse set of opinions, predominantly leaning towards the positive. Many guests have praised the breakfast as good, generous and varied, often highlighting the wide range of options available. Several reviews describe the breakfast buffet as a gem, emphasizing its abundance and delicious offerings, making it a hearty way to start the day. Fresh products and a pleasant setting for breakfast further enhance the experience.
The breakfast includes a substantial selection of items with some reviews noting its completeness and good quality. The offering is typically continental but well-executed with a few comments mentioning the presence of fresh pastries and ample food varieties. The self-service format is appreciated for its convenience and extensive choices.
However, not all feedback is glowing. A number of guests feel that the value for money could be improved, pointing out that the breakfast can be a bit meager or limited considering the price. Specific criticisms include the taste and quality of scrambled eggs and the occasional sparse restocking of items, leading to an impression of a less plentiful buffet.
In summary, while the breakfast at Sure Hotel by Best Western Caen Memorial is generally well-received for its variety, freshness and ample provisions, some guests believe enhancements are needed to better align the quality with the cost.
Dinner
The Sure Hotel by Best Western Caen Memorial offers a dining experience that largely resonates well among guests. The restaurant is often highlighted for its excellence with many praising the quality of food and the reasonable prices on the menu. Guests have expressed satisfaction with the evening meals, describing the dinners as very good and a great value for money.
The restaurant stands out for its variety and daily changing menu, which adds a dynamic touch to the dining experience. The food quality is frequently described as incredibly good and it seems the chef's efforts have not gone unnoticed with several guests offering compliments.
The setting of the restaurant is pleasant and for those who decide to dine in, the experience is generally positive. While the menu options may be limited, the focus on quality over quantity appears to be appreciated by many. Desserts have also garnered special mention for their fabulous taste.
However, not all experiences have been perfect. Some guests found the choice of dishes a bit disappointing or noted the service as too slow during dinner. There were also mentions of the restaurant being full or closing earlier than expected, leading to missed dining opportunities. Additionally, a few reviews commented on the food as being less appetizing or unsatisfactory.
Overall, the restaurant at the Sure Hotel by Best Western Caen Memorial provides good, high-quality meals that are well-received by most guests, despite some occasional hiccups with service and availability.
Rooms
Sure Hotel by Best Western Caen Memorial offers a mix of experiences when it comes to room accommodations. Many guests appreciate the comfort of the rooms, noting that the bedding is particularly comfortable and contributes to a good night's sleep. The cleanliness is frequently highlighted with both rooms and bathrooms being well maintained and tidy.
The hotel has recently refurbished some rooms, offering updated décor and modern amenities. Guests have praised the spaciousness of certain rooms, especially those with spacious bathrooms and found them appealing and functional. Additionally, the modern furnishings and soundproofed windows in some rooms contribute to a quieter and more relaxing stay.
However, not all feedback is positive. Some rooms are described as small, making them less suitable for multiple occupants. There are mentions of outdated or worn-out rooms and furnishings with a few bathrooms needing renovation. Issues such as torn curtains, defective lights and minimal room equipment have been noted as areas that need improvement. The lack of amenities like air conditioning and coffee machines is occasionally mentioned as a drawback.
Soundproofing appears to be inconsistent with some guests experiencing noise from the busy road or adjacent rooms. A few reviews describe unpleasant odors, dated décor and insufficient storage space as additional challenges.
Despite these mixed experiences, the hotel's basic and functional rooms make it a viable option for short stays or quick stopovers, especially considering its good quality-price ratio and convenient location. The helpful and friendly staff also contribute positively to the overall experience at Sure Hotel by Best Western Caen Memorial.
Beds
The beds at Sure Hotel by Best Western Caen Memorial have received overwhelmingly positive feedback from guests. Many reviewers praised the comfort and quality of the bedding with multiple mentions of very comfortable large beds and excellent mattresses. Guests frequently noted the comfortable and clean linen, contributing to a good bedding experience overall.
The comfort of the beds seemed to be a consistent highlight with several reviewers describing their beds as delicious, perfect and relaxing. The fluffy pillows were also appreciated by many. The 160 bed was specifically mentioned as being really excellent, indicating the variety in bed sizes provided by the hotel.
However, there were some contrasting opinions about the firmness of the mattresses and pillows. While some enjoyed the firm bedding, a few found the bed and pillows too hard, even describing an uncomfortable experience with the bed springs. Additionally, the arrangement of two beds pushed together, in lieu of a double bed, was noted by some guests.
Despite a few mixed reviews on the firmness, the consensus leans towards a positive bedding experience, emphasizing the overall comfort and cleanliness of the beds at this hotel.
Cleanliness
Sure Hotel by Best Western Caen Memorial generally receives positive remarks regarding its cleanliness with guests frequently highlighting a clean environment, clean beddings and overall satisfactory room cleanliness. The establishment is praised for being newly refurbished and neat. Specific areas like the swimming pool and bathrooms also receive commendable feedback for their cleanliness, despite occasional mentions of limescale buildup.
However, there are consistent comments pointing out areas for improvement. Some guests found certain parts of the hotel, such as carpets and bathrooms, to be outdated and stained. Issues like cobwebs, dusty carpets and a need for detailed cleaning in rooms and bathrooms were also noted. Problems with humidity traces, backward pillowcases and crumbs on the floor were mentioned in a few reviews, indicating occasional lapses in thorough housekeeping.
Overall, while the hotel is recognized for its general cleanliness, there are recurring suggestions for more meticulous cleaning and updating certain areas of the property to ensure a consistently clean and comfortable stay for guests.
Staff
Guest reviews for the Sure Hotel by Best Western Caen Memorial paint a consistently positive picture of the hotel's staff. Many guests highlight the exceptional friendliness and professionalism of the team, describing them as attentive, welcoming and accommodating. Remarks about the staff being charming, kind and helpful are frequent, emphasizing a top-notch level of service that greatly enhances the guest experience.
The reception staff often received accolades for their warm and professional greetings with specific mentions of their responsiveness and efficiency in handling check-ins and providing information. Guests also appreciated the courteous and smiling demeanor of the team, which contributed to a pleasant and comfortable stay.
The waitstaff during dinner service were noted for their excellence and attentiveness, ensuring that meals were a positive part of the stay. Similarly, cleaning technicians and night receptionists were praised for their kindness and helpfulness.
On rare occasions, reviews mentioned unfriendly or unresponsive staff, but these were isolated instances compared to the overall positive sentiment. The consistent theme across most reviews is the high standard of guest relations, characterized by a very warm and accommodating approach from the hotel staff.
Wi-Fi
The Wi-Fi at Sure Hotel by Best Western Caen Memorial receives positive feedback from guests. Visitors praise the reliable and smooth connection, highlighting that it works well in various areas of the hotel, including the bar and poolside. No issues with the Wi-Fi were reported, contributing to an overall satisfactory experience. Additionally, the presence of free Wi-Fi adds to the convenience and appeal of the hotel. Overall, the good quality of the Wi-Fi, combined with friendly and helpful staff, enhances the guest experience, making it a highly recommended place to stay.
Pool
The Sure Hotel by Best Western Caen Memorial features a pool that has received mixed reviews from guests. On the positive side, many have appreciated the heated indoor pool, highlighting it as a lovely and nice size facility. Some found it to be a refreshing spot after a long day and applauded its cleanliness and maintenance.
However, there are several concerns noted as well. Guests mentioned that the pool was often closed for various reasons, including seasonal closure, technical issues and lack of detailed explanations from the management. There were complaints about the water temperature with several reviews describing it as extremely cold. Additionally, issues with non-transparent water and cleanliness were also reported. Despite these drawbacks, the pool remains an appreciated amenity when available and well-maintained.
Parking
Sure Hotel by Best Western Caen Memorial offers guests a positive parking experience. The parking area is notably spacious and generally has sufficient spaces available, making it easy for guests to find a spot. The fact that parking is free adds to its convenience and several reviews highlight it as a good option, especially for those in transit. The parking lot is described as private, secure and easily accessible, which adds to the overall feeling of safety and comfort.
On the downside, there is no specific parking area designated for motorcycles and some guests mentioned issues like the lack of lighting and occasional noise from hotel residents. However, for those arriving by car, the large, straightforward and free parking facilities make it a hassle-free option.
Family
Sure Hotel by Best Western Caen Memorial appears to be a well-regarded choice for families seeking comfortable and accommodating lodgings. Families with children praise the hotel for its family-friendly atmosphere and suitability for family holidays. It offers good family value, ensuring that even larger family groups can stay together rather than being separated into different rooms. The hotel caters to families of all sizes, from small families with two children to groups traveling together.
Guests have highlighted the hotel’s kid-friendly amenities, such as the swimming pool and family dinner options, which make it a convenient and enjoyable stay for families. The location is also advantageous with its proximity to local attractions like the memorial and the zoo, providing convenient activities for families to enjoy together.
The staff are described as friendly and the reception is noted to be good, enhancing the overall family experience. However, it’s worth noting that there is no master suite specifically designed for families, so this might be something to consider when booking.
In addition, the hotel offers favorable services for entire family rentals, adding to the convenience. It's also both pet-friendly and has a restaurant on site, making it a versatile option for family stays. Overall, Sure Hotel by Best Western Caen Memorial provides a convivial and memorable stay for families looking to explore the area.
3 Star
The Sure Hotel by Best Western Caen Memorial offers a basic and aged experience that many feel does not align with its 3-star rating. The establishment is somewhat old and outdated with numerous guests pointing out that the cleanliness and quality of amenities do not meet three-star expectations. Common concerns include the small size of the rooms, poor quality of amenities and insufficient bathroom supplies such as the lack of a hairdryer and tissue paper. Additionally, the facilities don't quite meet the mark with no air conditioning being a notable drawback.
Despite these issues, the hotel does provide good value for money, especially for those just needing a transit stay. The breakfast buffet receives positive mentions, which suggests that while the establishment itself may not be up to a true 3-star standard, there are some redeeming qualities. Overall, it's an outdated hotel offering minimal accommodations and services with several areas in need of renovation and improvement.
Accessible
Sure Hotel by Best Western Caen Memorial receives mixed reviews regarding accessibility for guests with disabilities. The hotel offers some features to assist those with reduced mobility, such as equipment specifically for their needs and easy access to the hotel. Additionally, it is conveniently situated near the highway and is easy to find. However, the absence of an elevator and its proximity to a busy road may present challenges for some guests. Overall, while the hotel provides certain conveniences for motorized travelers and ensures access with guidance, it is not fully accessible to all guests.
Heated Pool
The 'Sure Hotel by Best Western Caen Memorial' features a pool that guests agree is pleasant, though opinions vary on the temperature. Some guests have described the pool as heated effectively with specific mentions of the water being warmed to 29 degrees. Others, however, noted that the pool felt cold or even described the water as frozen, suggesting some inconsistency in heating. Despite these temperature concerns, the pool remains a noteworthy amenity, offering a valuable respite for hotel visitors.
Indoor Pool
The indoor pool at Sure Hotel by Best Western Caen Memorial receives mixed feedback from guests. Many appreciate the presence of a pool, finding it a nice facility to have at the hotel. Guests note that the indoor pool itself is good with satisfactory showers nearby. However, some reviews mention that the pool is unheated with water temperatures being too cold for comfort. Additionally, there are remarks about the pool's water being non-transparent at times and some guests feel it does not match the quality depicted in pictures.
Dog Friendly
Sure Hotel by Best Western Caen Memorial is notably dog-friendly, welcoming guests to bring their pets along for an additional fee of 5€ per night. The hotel’s accommodating nature is appreciated by pet owners, who benefit from being able to keep their dogs with them throughout their stay, including in the restaurant. However, one incident involving a dog in the breakfast room underscores the need for attentive pet management by owners. The overall consensus from the reviews highlights the hotel's pet-friendly policies and the staff’s positive reception of pets, making it a suitable option for those traveling with their furry companions.
Yes, Sure Hotel by Best Western Caen Memorial has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Sure Hotel by Best Western Caen Memorial.
Yes, Sure Hotel by Best Western Caen Memorial welcomes dogs.
Yes, parking facilities are available at Sure Hotel by Best Western Caen Memorial.
No, Sure Hotel by Best Western Caen Memorial doesn't have a gym.