Holiday Inn Citystars by IHG
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Summary of reviewsHoliday Inn Citystars by IHG, is positioned advantageously in the vibrant Nasr City, near the colossal City Stars Mall. This strategic location offers guests a wealth of dining, shopping and entertainment options right at their doorstep. Its proximity to the airport and various tourist attractions makes it a top choice for both leisure and business travelers. The convenience of accessing the mall directly from the hotel without needing to step outside is frequently spotlighted as a major advantage.
Breakfast at the hotel generally receives favorable reviews with guests appreciating the variety and taste of the offerings. The breakfast buffet is well-regarded for its generous spread, although some feel there is room for improvement in terms of variety and catering to vegetarian preferences. Dinner options also draw positive comments, especially for the quality and cleanliness of the food. However, some guests have noted issues with pre-paid dinner bookings and inconsistencies in service quality.
Rooms at the hotel elicit mixed reactions. On the positive side, some guests commend the spaciousness and cleanliness, particularly those with views of the pool or the main gate of City Stars. Unfortunately, others find the rooms too small and outdated with complaints about cleanliness, old furnishings and maintenance issues. Despite this, the overall appeal is bolstered by the hotel's prime location and some room's spacious layouts.
Cleanliness feedback is similarly varied. Many guests praise the hotel's general cleanliness and commend housekeeping staff for their thoroughness. However, several reviews point to specific issues such as dirty carpets, dated bathrooms and a general need for better hygiene practices.
Staff interactions at Holiday Inn Citystars also present a mixed picture. Many guests recount positive experiences with friendly and professional employees, especially at reception and concierge services. Nevertheless, instances of unprofessionalism and unresponsiveness have been reported, indicating a need for more consistent customer service.
The hotel provides complimentary Wi-Fi with varying guest experiences ranging from excellent connectivity to slow speeds. The gym is generally well-received for its functionality, despite its smaller size and occasional outdated equipment.
Families are likely to find the hotel accommodating due to its family-friendly suites, cleanliness, quiet atmosphere and proximity to entertainment options for children. The beds receive a mixed response; while many find them comfortable, some guests report issues with firmness, size and cleanliness.
Despite the five-star classification, some guests feel that the hotel does not fully meet the refined standards associated with such a rating. While the service, location and general experience are positive for many, certain aspects fall short of premium expectations.
Business travelers appreciate the hotel's location and facilities, including a business center and conference rooms, which are well-suited for meetings and short stays. The direct connection to a large shopping mall adds a layer of convenience for both business and leisure activities.
Categories
Breakfast at the hotel generally receives favorable reviews with guests appreciating the variety and taste of the offerings. The breakfast buffet is well-regarded for its generous spread, although some feel there is room for improvement in terms of variety and catering to vegetarian preferences. Dinner options also draw positive comments, especially for the quality and cleanliness of the food. However, some guests have noted issues with pre-paid dinner bookings and inconsistencies in service quality.
Rooms at the hotel elicit mixed reactions. On the positive side, some guests commend the spaciousness and cleanliness, particularly those with views of the pool or the main gate of City Stars. Unfortunately, others find the rooms too small and outdated with complaints about cleanliness, old furnishings and maintenance issues. Despite this, the overall appeal is bolstered by the hotel's prime location and some room's spacious layouts.
Cleanliness feedback is similarly varied. Many guests praise the hotel's general cleanliness and commend housekeeping staff for their thoroughness. However, several reviews point to specific issues such as dirty carpets, dated bathrooms and a general need for better hygiene practices.
Staff interactions at Holiday Inn Citystars also present a mixed picture. Many guests recount positive experiences with friendly and professional employees, especially at reception and concierge services. Nevertheless, instances of unprofessionalism and unresponsiveness have been reported, indicating a need for more consistent customer service.
The hotel provides complimentary Wi-Fi with varying guest experiences ranging from excellent connectivity to slow speeds. The gym is generally well-received for its functionality, despite its smaller size and occasional outdated equipment.
Families are likely to find the hotel accommodating due to its family-friendly suites, cleanliness, quiet atmosphere and proximity to entertainment options for children. The beds receive a mixed response; while many find them comfortable, some guests report issues with firmness, size and cleanliness.
Despite the five-star classification, some guests feel that the hotel does not fully meet the refined standards associated with such a rating. While the service, location and general experience are positive for many, certain aspects fall short of premium expectations.
Business travelers appreciate the hotel's location and facilities, including a business center and conference rooms, which are well-suited for meetings and short stays. The direct connection to a large shopping mall adds a layer of convenience for both business and leisure activities.
Hotel with Gym
Includes a fitness center and is located near Citystars Mall, offering both convenience and recreational opportunities. Comfortable accommodations and dining options are also available.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Located in the vibrant Nasr City, the Holiday Inn Citystars by IHG, enjoys a prime position adjacent to the City Stars Mall, one of the largest shopping complexes in Cairo. This proximity ensures convenient access to a plethora of dining, shopping and entertainment options, making it a perfect spot for both business and leisure travelers. The hotel's location is also notably close to the airport, providing travelers with a hassle-free journey to and from their flights.
Guests have praised the hotel's excellent and perfect location, highlighting its placement in a commercial area that allows quick access to main roads leading to various tourist attractions around Cairo. The convenience of being able to enter the mall directly from the hotel without going outside is a frequently mentioned benefit. The surrounding area is described as clean, peaceful and well-serviced with cinemas, markets and restaurants within easy reach.
In addition to shopping and entertainment, the hotel's vicinity to necessary amenities such as a mosque and local eateries adds to the comfort and convenience of staying at this property. Whether visiting for a conference, a family vacation or a short business trip, the Holiday Inn Citystars provides a strategic location that caters to diverse needs, benefitting from its central placement and the vibrant environment of Nasr City.
The breakfast at Holiday Inn Citystars by IHG, receives generally positive feedback from guests with many highlighting it as a noteworthy aspect of their stay. Reviews frequently describe the breakfast as good, nice and even excellent with several pointing out the variety and deliciousness of the buffet. Guests appreciate the wide range of options available, which are convenient and cater to diverse tastes. The generous and well-served breakfast offerings contribute to a pleasant and clean dining experience.
However, some guests feel that the breakfast could benefit from improvements, noting that it occasionally lacks variety and does not always meet the standards of a five-star hotel. The repetition of the menu over multiple days and lack of variation, especially for vegetarian guests, are mentioned as areas needing enhancement. Despite these critiques, the overall sentiment regarding the breakfast tends to be favorable with many guests enjoying a satisfying start to their day.
Holiday Inn Citystars by IHG, offers a variety of dining options, including multiple restaurants. Guests have found the dinner buffet to be good and clean and there are plenty of choices for lunch and dinner. The quality of the food has been praised as excellent by some visitors.
However, there have also been criticisms regarding the quality of the food and the service at the restaurants during dinner. Some guests mentioned that the dinner meal did not include drinks and that there were issues proving pre-paid dinner bookings. Additionally, there were concerns about the cleanliness and overall quality of the dinner experience for some guests.
Despite these criticisms, many appreciated the service from the reception to the restaurant. It seems that while there are positive aspects, there is room for improvement in the overall dinner dining experience at Holiday Inn Citystars.
Holiday Inn Citystars by IHG, receives mixed reviews about its rooms with a slight tilt towards dissatisfaction. Positively, some guests appreciate the spaciousness and cleanliness of certain rooms, mentioning nice views, particularly those overlooking the pool or the main gate of City Stars. The hotel's location, being close to City Stars mall, is another highlight for some visitors.
However, many guests find the rooms to be small, often describing them as very small or too compact, which impacts the overall comfort. Concerns about room cleanliness are frequent with reports of dust, moldy smells and dirty carpets. Multiple reviews mention old and worn-out furniture and outdated décor creating a less appealing atmosphere. There are also specific complaints about bathrooms needing significant improvements, including issues with old fittings and poor maintenance.
Additional negative points include smoking smells, despite booking non-smoking rooms and repeated issues with room amenities like non-functional hairdryers, empty refrigerators and small TVs without sports channels. Noise is another notable problem with complaints about loud air conditioning units and insufficient sound insulation resulting in disturbed sleep.
On the whole, while the hotel’s proximity to the City Stars mall and some spacious room options add to its appeal, the recurring issues regarding room size, cleanliness and outdated facilities suggest a need for substantial improvements to meet guest expectations consistently.
Guests' feedback about the beds at Holiday Inn Citystars by IHG, is varied. Many reviewers appreciated the comfortable nature of the beds and described both the beds and pillows as particularly good and cozy. However, there were several complaints regarding the discomfort and overall quality. Some guests found the mattresses too firm or hard and others mentioned that the beds were smaller than expected and did not fit them well. Issues with bed cleanliness and the aged condition of the bed linens and blankets were also highlighted. Additionally, requests for additional blankets were common, as some found the existing duvets too thin. While some reported that the beds were clean, others experienced discomfort due to worn-out cushions and audible bed springs. Overall, while comfort was noted by many, inconsistencies in bed quality and maintenance were a concern for several guests.
Holiday Inn Citystars by IHG, has garnered mixed feedback regarding its cleanliness. Many guests praised the overall cleanliness of the hotel and found the rooms to be clean, spacious and equipped with clean facilities. Several reviews commended the commendable cleanliness and the thoroughness of the housekeeping staff, who were described as excellent and very kind. Common areas and amenities also received positive remarks for being consistently clean.
However, a significant number of guests expressed dissatisfaction with the cleanliness standards, particularly in the rooms and bathrooms. Complaints highlighted issues such as stained carpets, dated and dirty bathrooms and a general lack of hygiene. Some guests noted poor organization of the cleaning service and a slow response to requests. Other concerns included an unclean shower mat, dirty glasses and a lack of amenities in the rooms. Additionally, instances of rooms smelling like cigarettes and the overall worn condition of the hotel's furniture were mentioned.
In summary, while there are commendable aspects of cleanliness at Holiday Inn Citystars, there are noticeable inconsistencies that need attention to meet the expected standards of cleanliness and comfort.
Holiday Inn Citystars by IHG, receives mixed reviews regarding their staff. On a positive note, many guests highlight the friendly and helpful nature of the employees. Specific mentions include the receptionists Mena, Omar, Mirna and Mustafa, who were noted for their professionalism and kindness. Akram from Concierge also received praise for his courteous assistance. Guests appreciated the cooperative and responsive demeanor of the front desk, often accommodating specific requests promptly. Housekeeping staff were acknowledged for their politeness and effective room services.
However, the reviews also reveal instances of unprofessionalism and unhelpfulness among the staff. Some guests encountered unfriendly receptionists, poor customer service and issues with the responsiveness of the management team. Several negative experiences involved receptionists being rude or exploitative with some guests feeling that the reception focused excessively on monetary gains. Additionally, there were complaints about the staff's lack of respect and coordination and supervision was occasionally noted to be disappointing.
Overall, while many guests had positive interactions with dedicated and polite staff members, the inconsistent service and occasional unprofessional conduct present areas for improvement in the hotel’s customer service strategy.
Holiday Inn Citystars by IHG, offers complimentary Wi-Fi, but guest experiences vary. Some found the Wi-Fi to be excellent and without connection problems, while others reported slow speeds and weak signals in both rooms and common areas. The internet is generally perceived as either very good or in need of significant improvement. Despite the mixed feedback, the availability of free Wi-Fi remains a noted amenity.
Holiday Inn Citystars by IHG offers guests a well-equipped gym with generally positive feedback highlighting its functionality. Despite its smaller size and occasional comments about it being outdated, many guests found the gym adequate for their needs. Some negative remarks mentioned issues with the smell and space, but overall, the gym contributes positively to the hotel's amenities. Excellent accommodation and the presence of a sports club with good equipment add to the appeal for fitness enthusiasts.
Holiday Inn Citystars by IHG, offers guests the convenience of both an indoor and an outdoor pool located on the 6th floor. Many find the pool view appealing, which can be enjoyed from some rooms as well. However, the pool area does have some drawbacks. The outdoor pool is notably cool and some guests feel it lacks proper maintenance and filtration. The swimming pool closes early and there have been instances where it was not functioning. Despite these issues, the hotel’s overall facilities are considered excellent with a spacious layout and nice views adding to the experience.
Holiday Inn Citystars by IHG, emerges as a suitable haven for families, particularly those traveling with children. Its family suites, family rooms and connection options like compound two rooms make it convenient for group stays. Guests highlight the family-friendly amenities, such as nearby children's amusement parks, play areas, cafes, restaurants and shops, which provide diverse entertainment options for kids.
The hotel is noted for its cleanliness, quiet atmosphere and overall safety, bolstering its reputation as a family-friendly destination. Families praise the helpful staff and commend specific members like Ahmed Saeed and Hassem for their excellent service. Many reviews suggest that this hotel is one of the best places for families, recommending it for its combination of convenience and service.
However, there are some reported issues with management and service efficiency, such as unsatisfactory air conditioning and delays in refunding amounts. Despite minor setbacks like bothersome cleaning staff and limited extension possibilities, the hotel remains a favored choice for those seeking a comfortable family stay.
Holiday Inn Citystars by IHG holds a significant level of prestige with its five-star classification. However, guest opinions reflect a mix of experiences that highlight both positive elements and areas for improvement. Many travelers value its prime location adjacent to City Star Mall and appreciate the cleanliness of the rooms. The service is often commended for being great and reflective of a five-star rating, providing an overall satisfactory experience.
Despite these positive aspects, a recurring sentiment suggests that the hotel does not fully meet the expectations set by a five-star standard. Some guests feel that the rooms and corridors lack the refined details typical of high-end hotels and there are mentions of certain services falling short of premium quality. While it is classified as a five-star establishment, a significant number of guests believe it does not entirely live up to this rating. For those accustomed to the lavishness of top-tier hotels, a stay here may not fully align with those high expectations.
In summary, while the Holiday Inn Citystars offers a pleasant stay with commendable service and a convenient location, it may leave some travelers desiring the finer details and higher standards characteristic of elite five-star hotels.
Holiday Inn Citystars by IHG, has garnered positive feedback from business travelers for its convenient location and facilities tailored to their needs. Situated near business districts and headquarters, as well as in close proximity to the airport, it proves to be an ideal choice for those on short business trips or layovers. The hotel features a business center and conference rooms suitable for meetings, providing essential services for business guests. Additionally, the direct connection to a large shopping center offers a convenient option for leisure and shopping at the end of a busy trip. Although the business center could benefit from a few improvements, the overall experience for business travelers is very satisfactory, making it a great business hotel option.
Holiday Inn Citystars, an IHG Hotel, offers several accessibility features that cater to guests with disabilities. The hotel boasts an accessible entrance and facilities, including a lobby that is wheelchair accessible, ensuring ease of movement for those in wheelchairs. Guests noted that the hotel is very accessible overall and even provides an option for late check-out with a minimal fee.
However, some aspects of the hotel's accessibility need improvement. While the main areas and the hospital nearby are accessible, the rooms themselves are not as wheelchair-friendly with multiple comments pointing out that the entrance to the rooms can be very inconvenient and there are too many stairs. Despite these drawbacks, the overall sentiment suggests that for general accessibility, the hotel performs well without significant issues.
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Location
Guests have praised the hotel's excellent and perfect location, highlighting its placement in a commercial area that allows quick access to main roads leading to various tourist attractions around Cairo. The convenience of being able to enter the mall directly from the hotel without going outside is a frequently mentioned benefit. The surrounding area is described as clean, peaceful and well-serviced with cinemas, markets and restaurants within easy reach.
In addition to shopping and entertainment, the hotel's vicinity to necessary amenities such as a mosque and local eateries adds to the comfort and convenience of staying at this property. Whether visiting for a conference, a family vacation or a short business trip, the Holiday Inn Citystars provides a strategic location that caters to diverse needs, benefitting from its central placement and the vibrant environment of Nasr City.
Breakfast
However, some guests feel that the breakfast could benefit from improvements, noting that it occasionally lacks variety and does not always meet the standards of a five-star hotel. The repetition of the menu over multiple days and lack of variation, especially for vegetarian guests, are mentioned as areas needing enhancement. Despite these critiques, the overall sentiment regarding the breakfast tends to be favorable with many guests enjoying a satisfying start to their day.
Dinner
However, there have also been criticisms regarding the quality of the food and the service at the restaurants during dinner. Some guests mentioned that the dinner meal did not include drinks and that there were issues proving pre-paid dinner bookings. Additionally, there were concerns about the cleanliness and overall quality of the dinner experience for some guests.
Despite these criticisms, many appreciated the service from the reception to the restaurant. It seems that while there are positive aspects, there is room for improvement in the overall dinner dining experience at Holiday Inn Citystars.
Rooms
However, many guests find the rooms to be small, often describing them as very small or too compact, which impacts the overall comfort. Concerns about room cleanliness are frequent with reports of dust, moldy smells and dirty carpets. Multiple reviews mention old and worn-out furniture and outdated décor creating a less appealing atmosphere. There are also specific complaints about bathrooms needing significant improvements, including issues with old fittings and poor maintenance.
Additional negative points include smoking smells, despite booking non-smoking rooms and repeated issues with room amenities like non-functional hairdryers, empty refrigerators and small TVs without sports channels. Noise is another notable problem with complaints about loud air conditioning units and insufficient sound insulation resulting in disturbed sleep.
On the whole, while the hotel’s proximity to the City Stars mall and some spacious room options add to its appeal, the recurring issues regarding room size, cleanliness and outdated facilities suggest a need for substantial improvements to meet guest expectations consistently.
Beds
Cleanliness
However, a significant number of guests expressed dissatisfaction with the cleanliness standards, particularly in the rooms and bathrooms. Complaints highlighted issues such as stained carpets, dated and dirty bathrooms and a general lack of hygiene. Some guests noted poor organization of the cleaning service and a slow response to requests. Other concerns included an unclean shower mat, dirty glasses and a lack of amenities in the rooms. Additionally, instances of rooms smelling like cigarettes and the overall worn condition of the hotel's furniture were mentioned.
In summary, while there are commendable aspects of cleanliness at Holiday Inn Citystars, there are noticeable inconsistencies that need attention to meet the expected standards of cleanliness and comfort.
Staff
However, the reviews also reveal instances of unprofessionalism and unhelpfulness among the staff. Some guests encountered unfriendly receptionists, poor customer service and issues with the responsiveness of the management team. Several negative experiences involved receptionists being rude or exploitative with some guests feeling that the reception focused excessively on monetary gains. Additionally, there were complaints about the staff's lack of respect and coordination and supervision was occasionally noted to be disappointing.
Overall, while many guests had positive interactions with dedicated and polite staff members, the inconsistent service and occasional unprofessional conduct present areas for improvement in the hotel’s customer service strategy.
Wi-Fi
Gym
Pool
Family
The hotel is noted for its cleanliness, quiet atmosphere and overall safety, bolstering its reputation as a family-friendly destination. Families praise the helpful staff and commend specific members like Ahmed Saeed and Hassem for their excellent service. Many reviews suggest that this hotel is one of the best places for families, recommending it for its combination of convenience and service.
However, there are some reported issues with management and service efficiency, such as unsatisfactory air conditioning and delays in refunding amounts. Despite minor setbacks like bothersome cleaning staff and limited extension possibilities, the hotel remains a favored choice for those seeking a comfortable family stay.
5 Star
Despite these positive aspects, a recurring sentiment suggests that the hotel does not fully meet the expectations set by a five-star standard. Some guests feel that the rooms and corridors lack the refined details typical of high-end hotels and there are mentions of certain services falling short of premium quality. While it is classified as a five-star establishment, a significant number of guests believe it does not entirely live up to this rating. For those accustomed to the lavishness of top-tier hotels, a stay here may not fully align with those high expectations.
In summary, while the Holiday Inn Citystars offers a pleasant stay with commendable service and a convenient location, it may leave some travelers desiring the finer details and higher standards characteristic of elite five-star hotels.
Business
Accessible
However, some aspects of the hotel's accessibility need improvement. While the main areas and the hospital nearby are accessible, the rooms themselves are not as wheelchair-friendly with multiple comments pointing out that the entrance to the rooms can be very inconvenient and there are too many stairs. Despite these drawbacks, the overall sentiment suggests that for general accessibility, the hotel performs well without significant issues.
Yes, Holiday Inn Citystars by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Holiday Inn Citystars by IHG.
No, Holiday Inn Citystars by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Citystars by IHG.
Yes, Holiday Inn Citystars by IHG has a gym.
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