Ramses Hilton Hotel & Casino
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Summary of reviewsThe Ramses Hilton Hotel & Casino in Cairo consistently garners positive feedback, particularly for its exceptional location and outstanding views of the Nile River. Guests appreciate the hotel's central setting, making it convenient for exploring major attractions like the Egyptian Museum and Tahrir Square, despite some inevitable traffic noise.
The hotel's breakfast offerings are highly praised, featuring a diverse and high-quality buffet that caters to various tastes along with commendable service from friendly staff that enhances the dining experience. Dinner at the hotel's multiple on-site restaurants, especially the Indian restaurant Namaste, receives accolades for delicious cuisine and excellent service, although there are some mixed reviews about certain dishes and room service.
The rooms present a mixed experience; newly refurbished accommodations are praised for their modernity and cleanliness, while older rooms tend to disappoint with dated furniture and maintenance issues. Despite these inconsistencies, the cleaner, renovated sections ensure a comfortable stay.
Cleanliness receives generally positive remarks, particularly in the hotel's recently updated areas and common spaces. However, some inconsistency in the room cleaning service is noted, pointing to occasional lapses in hygiene standards.
The staff at the Ramses Hilton is frequently highlighted for their friendliness, professionalism and willingness to assist guests with specific individuals often receiving personal commendations for their exceptional service.
Wi-Fi connectivity emerges as a significant area needing improvement with frequent complaints about slow speeds and unreliability overshadowing the few positive remarks on good connectivity in some rooms.
Other amenities like the gym and pool offer mixed experiences. While guests appreciate the gym's well-maintained equipment and the enjoyable heated pool, there are criticisms about the gym’s size and cleanliness and the pool's small capacity and noise levels. Parking is another challenge with limited and expensive options causing inconvenience for many visitors.
For families, the hotel provides a generally welcoming atmosphere with attentive staff, although the suitability varies due to occasional disruptive behavior from other guests and inconsistent availability of family-friendly room setups.
In summary, the Ramses Hilton Hotel & Casino delivers a largely satisfying experience, especially in terms of its prime location, excellent breakfast service and friendly staff. For the best experience, opting for newly refurbished rooms and being mindful of the Wi-Fi limitations and parking challenges is recommended.
Categories
The hotel's breakfast offerings are highly praised, featuring a diverse and high-quality buffet that caters to various tastes along with commendable service from friendly staff that enhances the dining experience. Dinner at the hotel's multiple on-site restaurants, especially the Indian restaurant Namaste, receives accolades for delicious cuisine and excellent service, although there are some mixed reviews about certain dishes and room service.
The rooms present a mixed experience; newly refurbished accommodations are praised for their modernity and cleanliness, while older rooms tend to disappoint with dated furniture and maintenance issues. Despite these inconsistencies, the cleaner, renovated sections ensure a comfortable stay.
Cleanliness receives generally positive remarks, particularly in the hotel's recently updated areas and common spaces. However, some inconsistency in the room cleaning service is noted, pointing to occasional lapses in hygiene standards.
The staff at the Ramses Hilton is frequently highlighted for their friendliness, professionalism and willingness to assist guests with specific individuals often receiving personal commendations for their exceptional service.
Wi-Fi connectivity emerges as a significant area needing improvement with frequent complaints about slow speeds and unreliability overshadowing the few positive remarks on good connectivity in some rooms.
Other amenities like the gym and pool offer mixed experiences. While guests appreciate the gym's well-maintained equipment and the enjoyable heated pool, there are criticisms about the gym’s size and cleanliness and the pool's small capacity and noise levels. Parking is another challenge with limited and expensive options causing inconvenience for many visitors.
For families, the hotel provides a generally welcoming atmosphere with attentive staff, although the suitability varies due to occasional disruptive behavior from other guests and inconsistent availability of family-friendly room setups.
In summary, the Ramses Hilton Hotel & Casino delivers a largely satisfying experience, especially in terms of its prime location, excellent breakfast service and friendly staff. For the best experience, opting for newly refurbished rooms and being mindful of the Wi-Fi limitations and parking challenges is recommended.
Luxury Hotel
This 5-star Hilton property is centrally located near Tahrir Square and offers a range of luxury services. It includes an outdoor swimming pool, an à la carte restaurant, and provides services such as limo hire, valet parking, and concierge.
Hotel with Swimming Pool
The Ramses Hilton Hotel & Casino features an outdoor pool that is generally well-received by guests. The pool is described as refreshing and a good place to relax and enjoy the sun.
Heated Pool Outdoor Pool
Name of the pool: Main Pool
Location of the pool: Outdoor pool
Is it a pool of special type?
Show more... Heated pool
Business Hotel
Situated on the Corniche El Nile, the Ramses Hilton provides extensive business facilities and services. It offers a casino and multiple dining options for entertainment and relaxation. Its central location and comprehensive amenities make it suitable for business travelers.
Accessible Hotel
This hotel is wheelchair accessible throughout its grounds and features disability-friendly bathrooms. It provides general facilities for disabled guests.
Hotel with Gym
Features a fitness center and a casino, providing options for both exercise and entertainment. The hotel's Nile-side location and comfortable accommodations add to its appeal.
5-Star Hotel
This hotel offers luxurious accommodations and exceptional service. It is known for its elegant design and high standards of hospitality.
Hotel with Outdoor Pool
The hotel features a refreshing outdoor pool area with comfortable lounge chairs and attentive service. Guests can enjoy a relaxing atmosphere and convenient access to the casino.
Hotel with Heated Pool
Ramses Hilton Hotel & Casino provides a heated pool, which guests have positively noted for its warmth, enhancing the experience particularly during cooler weather.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Casino Hotel
Family Friendly Hotel
Romantic Hotel
Skyscraper Hotel
Guest Reviews
Ramses Hilton Hotel & Casino in Cairo boasts an enviable location that consistently receives high praise from its guests. Nestled in the heart of the city, the hotel offers spectacular views over the Nile River and is strategically placed near key attractions, including the Egyptian Museum, Tahrir Square and various historical and entertainment sites. Its proximity to downtown Cairo, the People of Egypt Walkway and other famous places ensures guests have easy access to everything they need.
While some reviews mention the surrounding busy roads and complex traffic patterns, the majority underscore the convenience and beauty of the hotel's setting. Overlooking Abdel Moneim Riad Square and close to the GoBus terminal, the hotel is well-connected for exploring Cairo. Many guests highlight the stunning views from their rooms and the hotel's overall cleanliness and spaciousness.
Despite occasional comments on the area's hustle and bustle, the hotel's central location allows for a vibrant Cairo experience, close to local shops, cafes and landmarks like the Cairo Tower and Khan El Khalili. This combination of accessibility and scenic views makes Ramses Hilton a prime spot for travelers looking to immerse themselves in the heart of Cairo.
The Ramses Hilton Hotel & Casino is lauded for its breakfast offerings, which receive overwhelmingly positive feedback from guests. The extensive breakfast buffet is praised for its variety and the quality of its dishes, catering to both traditional and American tastes. Descriptions frequently highlight the breakfast as excellent, fantastic and exceptionally good with some guests even dubbing it the best breakfast they've ever had.
Service at breakfast stands out with staff noted for their friendliness and attentiveness, elevating the dining experience. Specific mentions of individuals like waitress Ola and hostess Doaa underscore the personalized service that impresses many visitors. The ambiance is further enhanced by the presence of live piano music and beautiful views, including sightings of the Nile River.
Despite the high marks, some guests point to areas for improvement. There are occasional complaints about the lack of variety and consistent quality with some suggesting it was better in the past. The cost of breakfast draws mixed reactions; for some, it's seen as expensive, while others find it reasonably priced compared to other local hotels.
Overall, the Ramses Hilton breakfast is celebrated for its rich array of options, excellent service and enjoyable dining environment, making it a highlight for many during their stay.
Ramses Hilton Hotel & Casino offers a dining experience that is quite varied with multiple on-site restaurants catering to a range of culinary tastes. The Indian restaurant, Namaste, stands out as particularly noteworthy, receiving high praise for its excellent cuisine and helpful staff. Guests often mention the delicious food at the dinner buffet and the remarkable evening meals that come with enjoyable dinner music, including performances by a skilled pianist.
Guests also appreciate the array of dining options available within the hotel with restaurants like Breezes and Opia noted for their exceptional and tasteful food. The lobby restaurant and in-room dining options receive positive feedback for their varied and well-prepared meals, including lentil soup, burgers and mixed grills.
However, there are mixed reviews about the overall quality and service of the dining experience. Some guests find the food mediocre and service slow, while others indicate that certain dishes and restaurants could be improved, particularly highlighting issues with room service and some specific menu items, such as burgers that were not cooked to satisfaction and dry bread. The breakfast choices also received some criticism for lack of variety.
Despite these drawbacks, many guests find the food and cocktail offerings fantastic and the availability of diverse culinary options allows for varied dining experiences every evening. Overall, while there are areas for improvement, the dining experience at Ramses Hilton Hotel & Casino has many positive aspects that guests have enjoyed.
The Ramses Hilton Hotel & Casino offers a mixed experience when it comes to its rooms with some notable highlights and several areas needing improvement. On the positive side, many guests appreciate the spaciousness of the rooms with some describing them as large, comfortable and featuring beautiful views of the Nile. Newly refurbished rooms are frequently praised for being modern, clean and well-maintained, offering a stark contrast to older rooms. The executive-level units, in particular, stand out for their quality and comfort with good service and facilities.
However, the feedback on the older rooms indicates several issues that detract from the overall guest experience. Many guests noted that these rooms are dated with worn-out furniture, old carpets and inadequate soundproofing. Cleanliness is another area of concern, as some reviews mention dirty carpets, bathrooms and even insect sightings. Additionally, several rooms suffer from maintenance issues like broken air conditioning, malfunctioning coffee machines and old refrigerators. The bathrooms in the older rooms also need renovation.
Despite these challenges, the renovated sections of the hotel seem to live up to the Hilton name, providing the level of comfort and elegance guests expect from a five-star establishment. These rooms boast modern decor, excellent cleanliness and good room service, making them a more desirable choice for visitors.
In summary, the Ramses Hilton Hotel & Casino has a clear divide between its new and old rooms. Guests staying in the freshly updated sections can expect a pleasant and stylish experience, while those in the older rooms may face several inconveniences. For the best stay, opting for the newly refurbished rooms or executive-level accommodations is recommended.
At the Ramses Hilton Hotel & Casino, guest feedback about the beds reveals a mixed but predominantly positive experience. Many reviewers highlighted the comfort of the beds, describing them as very comfortable or excellent for deep sleep. The bedding was often praised for being clean and of good quality with some guests noting that comforters were soft and clean and the linen provided was good.
Several rooms were mentioned as spacious and well-equipped with some guests enjoying large rooms with excellent beds. Despite the hotel's effort to provide comfort, there were occasional mentions of discomfort, such as beds being overly hard or having inadequate mattresses and pillows. Some guests also encountered issues with cleanliness, such as beds having brown and black stains or even hair.
While there were comments about some beds being small or hard, the general consensus leaned towards satisfaction with the bed quality. Overall, the Ramses Hilton Hotel & Casino seems committed to providing a comfortable sleeping experience, although there is room for improvement in consistency and detail.
The Ramses Hilton Hotel & Casino in Cairo has received mixed reviews regarding its cleanliness. Positive feedback highlights the hotel’s remarkably clean facilities with multiple comments emphasizing well-maintained and clean rooms, often described as spotlessly clean, sparkling clean and very clean. Guests also noted that cleanliness is excellent in many aspects and that the cleaning staff provides good and timely service. Specific mentions include clean towels, well-maintained carpets and clean bathrooms with some guests pointing out recently renovated and clean sections of the hotel.
However, there are also several criticisms pointing to areas needing improvement, such as inconsistency in cleaning services and some reports of unclean conditions. Issues noted include dirty blankets, old and unclean carpets and room cleaning not meeting guests' expectations. Some guests were disappointed with the cleanliness of certain areas like the gym and particular rooms were found to contain old-looking or not adequately cleaned items like TV remotes and carpets. Additionally, there were occasional reports of insects and visible dirt, highlighting a need for better overall hygiene management. Despite some negative feedback, the general consensus seems to lean towards satisfactory cleanliness in renovated and frequently cleaned areas of the hotel.
At the Ramses Hilton Hotel & Casino, the staff largely leaves a positive impression among guests. The team is frequently described as very friendly, courteous and helpful, making visitors feel welcome from the moment they arrive. Notably, specific staff members, such as Mohamed Tarek, Mustafa, Fatima, Mariam and Silvia, are highlighted for their exceptional service and professionalism.
The reception staff generally receive praise for their efficiency and courteous behavior, although there are occasional mentions of slow service and congestion during check-in and check-out. Housekeeping is consistently commended for maintaining cleanliness and providing thorough room service. Specific individuals like Amal Saad from housekeeping and Mr. Waleed for his piano playing add a personal touch to the hotel’s hospitable atmosphere.
Despite this, there are intermittent complaints about staff being unresponsive or unprofessional, particularly in handling complaints or during busy times at the reception. Some guests have noted issues with the evening safety of the local area and the prevalent smell of smoking throughout the hotel as concerns unrelated to the staff.
Management and certain frontline employees, including the duty manager and concierge, are frequently acknowledged for going above and beyond to assist guests, ensuring that their stay is comfortable and addressing needs promptly. Overall, the staff's friendliness, helpfulness and professional demeanor significantly contribute to the positive experiences of many guests at the Ramses Hilton Hotel & Casino.
The Wi-Fi experience at the Ramses Hilton Hotel & Casino has received mixed reviews from guests. On the positive side, some guests appreciated the fast and reliable Wi-Fi connection, noting that it worked very well in certain rooms. This is a rare benefit in the country, setting the hotel apart in a favorable light for internet connectivity.
However, many guests highlighted various issues with the hotel's internet service. The Wi-Fi signal was often described as weak, especially in specific areas of the hotel and it was not always included in the room package. Slow speeds and frequent disconnections were common complaints with some guests expressing frustration at the Wi-Fi being almost unusable. Several suggested that the hotel should consider changing its internet provider to improve the service.
Overall, while there were instances of good Wi-Fi performance, the general sentiment leans towards the need for significant improvement in the hotel's internet services.
The gym at the Ramses Hilton Hotel & Casino generally receives mixed feedback. Guests appreciate that the gym equipment is in good repair and highlight the presence of a respectful trainer and excellent service. However, some note that the gym is small and not well maintained in terms of cleanliness. Additionally, the gym access is not included and requires an extra fee. Despite these critiques, the hotel does offer the facility as part of its amenities.
The Ramses Hilton Hotel & Casino offers a mixed experience when it comes to its pool facilities. Many guests find the pool area beautiful and comfortable with particular appreciation for the heated pool, especially on colder days. The atmosphere is often praised as lovely and relaxing, providing a nice spot to enjoy the sun. Newly renovated areas contribute to the overall positive impression and the cleanliness of the pool often meets guests' expectations.
However, the pool itself is frequently noted to be small, sometimes crowded and occasionally not well-maintained. The outdoor pool's small size can be a drawback and for some, the presence of loud music from a nearby band, which can affect sleep, is a significant downside. The pool bar's inconsistent availability and the pool's early closure are also mentioned as inconveniences. Despite these issues, those seeking a place to unwind and appreciate the Nile view may still find the pool area a pleasant spot to relax.
Parking at the Ramses Hilton Hotel & Casino tends to be a nuanced aspect of guest experiences. The hotel lacks dedicated parking and what's available nearby is extremely limited. Guests often mention the crowded public parking and the expensive valet services. The buses parking underneath the hotel area adds to the congestion. While there are some mentions of good parking and attentive parking staff, the overall sentiment indicates that the parking situation is a challenge for many with high costs and limited availability being common concerns.
The Ramses Hilton Hotel & Casino receives mixed reviews regarding its suitability for families, particularly those traveling with children. On one hand, several guests mention a family-friendly atmosphere, highlighting the hotel as great for families with good family facilities. Positive points include friendly and helpful staff who are especially attentive to needs such as accommodating babies and engaging children with towel art.
Many families note the welcoming environment for children and appreciate the valuable aspects such as free accommodations for kids, which adds to the overall value for money. The hotel's calmness and orderly environment also create a pleasant experience for families.
On the other hand, there are concerns about the hotel's suitability due to excessive alcohol consumption by other guests, which some found unsuitable for families with young children. Additionally, the availability of interconnecting rooms is inconsistent, which might be inconvenient for larger families hoping to stay together.
Overall, while the Ramses Hilton Hotel & Casino offers several family-friendly features and a hospitable staff, its family suitability is hindered by certain aspects of the guest environment and service inconsistencies.
The Ramses Hilton Hotel & Casino offers a mix of luxurious amenities and spectacular views of the Nile River, which guests highly appreciate. Its strategic proximity to local attractions also adds to its allure. The breakfast buffet often receives praises for its quality and variety, contributing to an overall positive dining experience. Staff members, including notable mentions like Mariam and Fatima, are often recognized for their helpfulness, which enhances the stay for many guests.
However, the hotel's five-star rating is a point of contention. Multiple reviews suggest that the hotel falls short of five-star standards with specific concerns about cleanliness, amenities and general upkeep of the facilities. Issues such as outdated hallways, lack of typical five-star amenities like slippers and inconsistencies at the reception desk are recurrent themes. Some guests note that despite paying for a five-star experience, they received service and accommodations that felt more aligned with a four-star hotel.
In summary, while the Ramses Hilton offers some high points like a great location, delightful breakfast and helpful staff, there are notable areas where it does not meet its five-star promise, particularly in terms of facilities and overall service consistency.
The Ramses Hilton Hotel & Casino has garnered positive feedback regarding its suitability for business travelers. The hotel offers several business amenities, prominently including well-equipped business meeting rooms, an efficient business center and comprehensive business facilities. Guests particularly appreciated the executive lounge access and quick room service, which enhance convenience during business stays.
For those hosting seminars or attending business meetings, the hotel's facilities are noted to be very good. The presence of a dedicated Businessman's Wing further underscores the hotel's commitment to catering to professional needs.
The hotel's location is repeatedly highlighted as a significant advantage, providing easy access for business clients and close proximity to Cairo's tourist attractions. Many guests also remarked on the great views from their rooms, adding an element of leisure to their business trips.
Cleanliness and attention to detail, such as the daily changing of sheets and well-stocked coffee corners, are consistently praised, contributing to a comfortable stay. While the efficiency of some operations and slower business services were noted, the overall sentiment remains positive with many guests indicating a desire to return for future business travel. The Ramses Hilton Hotel & Casino stands out as a convenient and reliable option for business stays in Cairo.
The Ramses Hilton Hotel & Casino receives positive feedback regarding its accessibility for guests with disabilities. The hotel is noted to have wheelchair accessibility across various facilities, including the lobby, gaming areas, gym, pool, dining areas, bedrooms and bathrooms. The elevator is accessible and operates efficiently, aiding in the mobility of guests. Parking and restrooms are also designed to accommodate those requiring accessibility. One noted issue is the absence of ramps, which may pose a challenge for some guests. The entrance of the building is wheelchair accessible and there has been a mention of remodeling efforts to improve the fit for walkers and other aids in the bathrooms. Overall, the hotel's location is conveniently accessible by car, adding to the ease of arrival for all guests.
The Ramses Hilton Hotel & Casino offers a compact and well-run gambling hall, appreciated by guests who enjoy having casino facilities within the hotel premises. Despite some concerns about initial drink charges and the presence of scammers, the overall availability of the casino is noted positively. However, it is important to note that entry is restricted to those participating in gaming activities. The convenient nearby casino options also add to the guests' experiences.
The Ramses Hilton Hotel & Casino offers a pool that is heated, making it a comfortable option even on colder days. Guests have positively noted the warmth of the pool, which adds to the overall experience, particularly during cooler weather. However, it's important to be aware that some visitors did not find a heated pool, indicating possible inconsistencies in its availability. Overall, the heated pool has been appreciated by those who experienced it.
The Ramses Hilton Hotel & Casino features an outdoor pool that is generally well-received by guests. Despite its small size, the pool is described as refreshing, nice and a good place to relax and enjoy the sun. The pool area offers a pleasant spot to unwind with some reviewers highlighting the comfort of chilling by the poolside. Although the pool is not heated, a few guests appreciated the warm water during chilly mornings. One notable aspect is the pool's location, which offers a view overlooking the Nile, adding to the overall appeal.
The Ramses Hilton Hotel & Casino has garnered positive feedback for its offerings tailored to honeymooners. Guests have described the honeymoon suite as special and many appreciated the romantic and clean rooms that contributed to a lovely atmosphere fit for such a significant occasion. The team at the hotel made efforts to prepare rooms that felt as delightful as a honeymoon space should. While some mentions noted that certain honeymoon-specific amenities or packages were not available, overall, the romantic ambiance and attentively arranged accommodations have been well received.
The Ramses Hilton Hotel & Casino is frequently described as a lavish and luxurious establishment. Guests have noted the resplendent and exclusive atmosphere of the hotel, particularly praising its luxurious building and facilities. Many have highlighted the comfort and privacy of the updated furniture, as well as the soundproofing that ensures a restful stay. The spacious suites and well-appointed rooms contribute to the premium experience that is expected from a five-star hotel.
However, there are some areas where the hotel does not quite meet its high luxury standards. A number of reviewers mentioned that the furniture could use an update and that the cleanliness sometimes fell short of what is expected from a five-star establishment. There were also remarks about certain service levels being lower than anticipated for the hotel's rating and price point.
Despite these critiques, the general consensus points to a high level of luxury with guests often emphasizing the opulent atmosphere and amenities. The breakfast offerings are consistently praised as good, contributing to the overall premium feel of the hotel. For those seeking a posh and luxurious stay, the Ramses Hilton Hotel & Casino presents a mostly positive, though occasionally inconsistent, experience.
Set against the backdrop of the majestic Nile, the Ramses Hilton Hotel & Casino offers a uniquely romantic experience for couples seeking a memorable getaway. Guests frequently highlight the enchanting views from their rooms, particularly the romantic panorama of the river, which creates an ideal setting for couples to unwind. The atmosphere throughout the hotel is often described as romantic and fitting for a special occasion, such as a honeymoon. Many reviews note the special touches in room decor and setup, designed with romance in mind.
For those looking to elevate their experience, the hotel's top-floor lounge provides an elegant ambiance with stunning vistas of the city. Enjoying the evening sun from the balcony with a glass of cool white wine is a cherished activity among visitors. Overall, the Ramses Hilton emerges as a fitting choice for couples keen on a romantic escape, celebrating their love in a setting that effortlessly blends luxury with picturesque charm.
The Ramses Hilton Hotel & Casino does not appear to offer dog-friendly facilities, services or amenities, based on guest feedback. Visitors did not note any dog-friendly resources or zones within the premises and there were no comments on accommodations for pets. Potential guests seeking pet-friendly options might need to consider alternative arrangements, as this hotel does not seem to cater to canine visitors.
Location Show Map
Location
While some reviews mention the surrounding busy roads and complex traffic patterns, the majority underscore the convenience and beauty of the hotel's setting. Overlooking Abdel Moneim Riad Square and close to the GoBus terminal, the hotel is well-connected for exploring Cairo. Many guests highlight the stunning views from their rooms and the hotel's overall cleanliness and spaciousness.
Despite occasional comments on the area's hustle and bustle, the hotel's central location allows for a vibrant Cairo experience, close to local shops, cafes and landmarks like the Cairo Tower and Khan El Khalili. This combination of accessibility and scenic views makes Ramses Hilton a prime spot for travelers looking to immerse themselves in the heart of Cairo.
Breakfast
Service at breakfast stands out with staff noted for their friendliness and attentiveness, elevating the dining experience. Specific mentions of individuals like waitress Ola and hostess Doaa underscore the personalized service that impresses many visitors. The ambiance is further enhanced by the presence of live piano music and beautiful views, including sightings of the Nile River.
Despite the high marks, some guests point to areas for improvement. There are occasional complaints about the lack of variety and consistent quality with some suggesting it was better in the past. The cost of breakfast draws mixed reactions; for some, it's seen as expensive, while others find it reasonably priced compared to other local hotels.
Overall, the Ramses Hilton breakfast is celebrated for its rich array of options, excellent service and enjoyable dining environment, making it a highlight for many during their stay.
Dinner
Guests also appreciate the array of dining options available within the hotel with restaurants like Breezes and Opia noted for their exceptional and tasteful food. The lobby restaurant and in-room dining options receive positive feedback for their varied and well-prepared meals, including lentil soup, burgers and mixed grills.
However, there are mixed reviews about the overall quality and service of the dining experience. Some guests find the food mediocre and service slow, while others indicate that certain dishes and restaurants could be improved, particularly highlighting issues with room service and some specific menu items, such as burgers that were not cooked to satisfaction and dry bread. The breakfast choices also received some criticism for lack of variety.
Despite these drawbacks, many guests find the food and cocktail offerings fantastic and the availability of diverse culinary options allows for varied dining experiences every evening. Overall, while there are areas for improvement, the dining experience at Ramses Hilton Hotel & Casino has many positive aspects that guests have enjoyed.
Rooms
However, the feedback on the older rooms indicates several issues that detract from the overall guest experience. Many guests noted that these rooms are dated with worn-out furniture, old carpets and inadequate soundproofing. Cleanliness is another area of concern, as some reviews mention dirty carpets, bathrooms and even insect sightings. Additionally, several rooms suffer from maintenance issues like broken air conditioning, malfunctioning coffee machines and old refrigerators. The bathrooms in the older rooms also need renovation.
Despite these challenges, the renovated sections of the hotel seem to live up to the Hilton name, providing the level of comfort and elegance guests expect from a five-star establishment. These rooms boast modern decor, excellent cleanliness and good room service, making them a more desirable choice for visitors.
In summary, the Ramses Hilton Hotel & Casino has a clear divide between its new and old rooms. Guests staying in the freshly updated sections can expect a pleasant and stylish experience, while those in the older rooms may face several inconveniences. For the best stay, opting for the newly refurbished rooms or executive-level accommodations is recommended.
Beds
Several rooms were mentioned as spacious and well-equipped with some guests enjoying large rooms with excellent beds. Despite the hotel's effort to provide comfort, there were occasional mentions of discomfort, such as beds being overly hard or having inadequate mattresses and pillows. Some guests also encountered issues with cleanliness, such as beds having brown and black stains or even hair.
While there were comments about some beds being small or hard, the general consensus leaned towards satisfaction with the bed quality. Overall, the Ramses Hilton Hotel & Casino seems committed to providing a comfortable sleeping experience, although there is room for improvement in consistency and detail.
Cleanliness
However, there are also several criticisms pointing to areas needing improvement, such as inconsistency in cleaning services and some reports of unclean conditions. Issues noted include dirty blankets, old and unclean carpets and room cleaning not meeting guests' expectations. Some guests were disappointed with the cleanliness of certain areas like the gym and particular rooms were found to contain old-looking or not adequately cleaned items like TV remotes and carpets. Additionally, there were occasional reports of insects and visible dirt, highlighting a need for better overall hygiene management. Despite some negative feedback, the general consensus seems to lean towards satisfactory cleanliness in renovated and frequently cleaned areas of the hotel.
Staff
The reception staff generally receive praise for their efficiency and courteous behavior, although there are occasional mentions of slow service and congestion during check-in and check-out. Housekeeping is consistently commended for maintaining cleanliness and providing thorough room service. Specific individuals like Amal Saad from housekeeping and Mr. Waleed for his piano playing add a personal touch to the hotel’s hospitable atmosphere.
Despite this, there are intermittent complaints about staff being unresponsive or unprofessional, particularly in handling complaints or during busy times at the reception. Some guests have noted issues with the evening safety of the local area and the prevalent smell of smoking throughout the hotel as concerns unrelated to the staff.
Management and certain frontline employees, including the duty manager and concierge, are frequently acknowledged for going above and beyond to assist guests, ensuring that their stay is comfortable and addressing needs promptly. Overall, the staff's friendliness, helpfulness and professional demeanor significantly contribute to the positive experiences of many guests at the Ramses Hilton Hotel & Casino.
Wi-Fi
However, many guests highlighted various issues with the hotel's internet service. The Wi-Fi signal was often described as weak, especially in specific areas of the hotel and it was not always included in the room package. Slow speeds and frequent disconnections were common complaints with some guests expressing frustration at the Wi-Fi being almost unusable. Several suggested that the hotel should consider changing its internet provider to improve the service.
Overall, while there were instances of good Wi-Fi performance, the general sentiment leans towards the need for significant improvement in the hotel's internet services.
Gym
Pool
However, the pool itself is frequently noted to be small, sometimes crowded and occasionally not well-maintained. The outdoor pool's small size can be a drawback and for some, the presence of loud music from a nearby band, which can affect sleep, is a significant downside. The pool bar's inconsistent availability and the pool's early closure are also mentioned as inconveniences. Despite these issues, those seeking a place to unwind and appreciate the Nile view may still find the pool area a pleasant spot to relax.
Parking
Family
Many families note the welcoming environment for children and appreciate the valuable aspects such as free accommodations for kids, which adds to the overall value for money. The hotel's calmness and orderly environment also create a pleasant experience for families.
On the other hand, there are concerns about the hotel's suitability due to excessive alcohol consumption by other guests, which some found unsuitable for families with young children. Additionally, the availability of interconnecting rooms is inconsistent, which might be inconvenient for larger families hoping to stay together.
Overall, while the Ramses Hilton Hotel & Casino offers several family-friendly features and a hospitable staff, its family suitability is hindered by certain aspects of the guest environment and service inconsistencies.
5 Star
However, the hotel's five-star rating is a point of contention. Multiple reviews suggest that the hotel falls short of five-star standards with specific concerns about cleanliness, amenities and general upkeep of the facilities. Issues such as outdated hallways, lack of typical five-star amenities like slippers and inconsistencies at the reception desk are recurrent themes. Some guests note that despite paying for a five-star experience, they received service and accommodations that felt more aligned with a four-star hotel.
In summary, while the Ramses Hilton offers some high points like a great location, delightful breakfast and helpful staff, there are notable areas where it does not meet its five-star promise, particularly in terms of facilities and overall service consistency.
Business
For those hosting seminars or attending business meetings, the hotel's facilities are noted to be very good. The presence of a dedicated Businessman's Wing further underscores the hotel's commitment to catering to professional needs.
The hotel's location is repeatedly highlighted as a significant advantage, providing easy access for business clients and close proximity to Cairo's tourist attractions. Many guests also remarked on the great views from their rooms, adding an element of leisure to their business trips.
Cleanliness and attention to detail, such as the daily changing of sheets and well-stocked coffee corners, are consistently praised, contributing to a comfortable stay. While the efficiency of some operations and slower business services were noted, the overall sentiment remains positive with many guests indicating a desire to return for future business travel. The Ramses Hilton Hotel & Casino stands out as a convenient and reliable option for business stays in Cairo.
Accessible
Casino
Heated Pool
Outdoor Pool
Honeymoon
Luxury
However, there are some areas where the hotel does not quite meet its high luxury standards. A number of reviewers mentioned that the furniture could use an update and that the cleanliness sometimes fell short of what is expected from a five-star establishment. There were also remarks about certain service levels being lower than anticipated for the hotel's rating and price point.
Despite these critiques, the general consensus points to a high level of luxury with guests often emphasizing the opulent atmosphere and amenities. The breakfast offerings are consistently praised as good, contributing to the overall premium feel of the hotel. For those seeking a posh and luxurious stay, the Ramses Hilton Hotel & Casino presents a mostly positive, though occasionally inconsistent, experience.
Romantic
For those looking to elevate their experience, the hotel's top-floor lounge provides an elegant ambiance with stunning vistas of the city. Enjoying the evening sun from the balcony with a glass of cool white wine is a cherished activity among visitors. Overall, the Ramses Hilton emerges as a fitting choice for couples keen on a romantic escape, celebrating their love in a setting that effortlessly blends luxury with picturesque charm.
Dog Friendly
Yes, Ramses Hilton Hotel & Casino has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Ramses Hilton Hotel & Casino.
No, Ramses Hilton Hotel & Casino doesn't allow dogs.
No, parking facilities aren't available at Ramses Hilton Hotel & Casino.
Yes, Ramses Hilton Hotel & Casino has a gym.
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