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Summary of reviewsThe Sonesta Hotel Tower & Casino Cairo is highly appreciated for its strategic location in Nasr City, offering convenience and accessibility for travelers due to its proximity to the Cairo International Airport, major shopping destinations like City Stars Mall, and various cultural sites. The hotel's surrounding area is calm and secure, providing a peaceful retreat amidst Cairo's bustling environment.
Guests have generally positive experiences with the hotel's staff, who are noted for their professionalism, friendliness, and attentiveness. Staff members, including those at the reception and public relations, receive special recognition for enhancing guest experiences, making their stay memorable with exemplary service.
The hotel's reputation for cleanliness is strong, with many guests complimenting the clean and well-maintained environment, including spacious and tidy rooms. The cleaning staff are praised for their cheerful and efficient service. Despite some perceptions of the hotel being dated, its cleanliness and ongoing renovations have been positively noted.
Dining experiences are varied, with the Italian and Lebanese restaurants being highlighted for exceptional quality. However, some guests mention occasional inconsistencies in service and food quality in the dining venues. Breakfast receives mixed reviews; while many enjoy the variety and taste, others call for improvement in variety and pricing.
The accommodations offer spacious and comfortable rooms, although there are inconsistencies between renovated and older rooms. Some guests note issues with outdated furnishings and noise insulation, but overall, the hotel provides good comfort and value, especially given its location.
Facilities such as the spa, gym, and pool generally meet guest expectations, providing relaxation and leisure options. However, improvements in areas like Wi-Fi connectivity and maintenance of gym equipment have been suggested. The pool is appreciated for its ambiance, although its size and operational hours could be enhanced.
Family travelers find the hotel accommodating, with attentive service and a welcoming environment contributing to a pleasant family-friendly experience. The hotel offers a parking facility, although guests should be aware of potential limitations regarding space and service.
Overall, the Sonesta Hotel Tower & Casino Cairo is a favored choice for travelers seeking a mixture of comfort, convenience, and attentive service, making it an appealing option for both leisure and business travelers. Show more
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Categories
Hotel for Honeymoon
Features stunningly amazing accommodations and excellent breakfast quality. Provides excellent room service and friendly staff, with potential room upgrades for honeymooners.
Family Friendly Hotel
This hotel provides family-friendly amenities and services. It provides a comfortable environment suitable for families.
Business Hotel
Located in Nasr City, this hotel offers business facilities and a casino. It provides comfortable accommodations and multiple dining options. The hotel is well-equipped for business travelers.
Luxury Hotel
Casino Hotel
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Pool Swim Up Bar Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Swim Up Bar
Room Types
Superior Double or Twin RoomIncludes a fruit basket and bottle of water upon arrival.
Executive Double or Twin RoomSpacious room including a spa bath, fax machine, free gym access, complimentary afternoon tea and free Wi-Fi.
All executive rooms include:
- Complimentary daily breakfast at the lounge.
- Fruit basket upon check-in.
- Daily Happy Hour.
- Bottle of water upon check-in.
- 15% discount on massage service.
- 20% discount on laundry service.
Tower Double or Twin RoomSpacious room equipped with flat-screen TV. Also includes free gym access and complimentary afternoon tea.
Executive TowerSpacious room equipped with spa bath and flat-screen TV. Also includes work desk, gym access.
All executive rooms include:
- Complimentary daily breakfast at the lounge.
- Fruit basket upon check-in.
- Daily Happy Hour.
- Bottle of water upon check-in.
- 15% discount on massage service.
- 20% discount on laundry service.
Deluxe Double or Twin RoomDeluxe room features a contemporary decor. This room has 1 queen or 2 twin beds.
Deluxe room includes:-
-Complimentary fruit basket upon arrival.
-Complimentary two small bottle of mineral water once upon arrival.
-Free tea and coffee making facilities.
-Free daily local newspaper.
-Free use of the fitness center (Gym)
-Safety deposit box is available in all rooms.
-Free high speed internet connection.
-Luxury Fast Track Service with a fee.
Junior SuiteThis well-appointed suite overlooks the pool and Botanical garden .It has a stunning balcony ,living area with a sofa bed and two arm chairs,work desk and Flat Screen TV.
This room includes:-
-Free Access to the Executive Lounge.
-Complimentary daily breakfast from 06:00 am. Till 11:00 am. At the lounge.
-Complimentary tea, Coffee, Juices & soft drinks available all day in the Executive Lounge.
-Complimentary fruit basket (Daily).
-Complimentary two small bottle of mineral water (Daily).
-Daily Happy Hour (all kinds of drinks and Canapés).
-Free tea and coffee making facilities.
-Free daily local newspaper.
-Free use of the fitness center (Gym)
-Late check-out until 16:00 (subject to availability)
-Safety deposit box is available in all rooms.
-Free high speed internet connection.
-15% discount on Massage service.
-20% discount on Laundry.
-Luxury Fast Track Service with a fee.
Deluxe SuiteDeluxe suites features:- Deluxe suites have 1 king size bedroom connected to the master marble bathroom with a bathtub, a walk-in shower, a bidet a sauna and a Jacuzzi. The separate living room is connected to another bathroom and features a work desk. Private check-in & check-out within the Executive floor.
Enjoying all the executive floors added values:
-An access to the executive floor lounge .
-Free Daily Breakfast at the Executive Lounge from 07:00 am till 10:30 am .
-Tea, Coffee, Juices & Soft drinks all day at the Lounge till 22:30
-Daily 2 small bottles of mineral water
-Fruit basket upon arrival
-Daily Happy Hour including alcoholic drinks from 19:00 till 20:00
-Magazines and newspapers at the lounge
-Free use of the gym
-10% discount on all Outlets (based on food only)
-15% discount on massage service
-20% discount on Laundry services
-Free wireless internet access
-Complimentary meet, assist and transportation services from/to airport.
-Free fast track service.
Royal SuiteThe Luxury Royal suite includes one king size bed room connected to a panoramic marbled bathroom , Jacuzzi . A Convenient walk in closet and another marbled bathroom with shower tub .A wide reception area including two soothing sofas ,Working Desk ,4 chairs meeting table , An Elegantly defined dining room with a 6 guest dinning table, and a fully equipped kitchen.
Enjoying all the executive floors added values:
-Private Check -in and check out within the Executive Floor
-An access to the executive floor lounge
-Free Daily Breakfast at the Executive Lounge from 07:00 am till 10:30 am
-Tea, Coffee, Juices & Soft drinks all day at the Lounge till 22:30
-Daily 2 small bottles of mineral water
-Fruit basket upon arrival
-Daily Happy Hour including alcoholic drinks from 19:00 till 20:00
-Magazines and newspapers at the lounge
-Free use of the gym
-10% discount on all outlets (based on food only)
-15% discount on massage service
-20% discount on Laundry services
-Free wireless internet access
-Complimentary meet, assist and transportation services from/to airport
-Free Luxury Fast Track Service
Premium Executive Twin/Double RoomThe hot tub is a top feature of this twin/double room. Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 2 beds.
Guest Reviews
7.3
Good
Location
The Sonesta Hotel Tower & Casino Cairo is well-regarded for its exceptional location, making it an ideal choice for travelers seeking convenience and accessibility. Situated in the strategic Nasr City area, the hotel is notably close to Cairo International Airport, which is a significant perk for both business and leisure travelers. Its proximity to the airport allows guests to reach their flights with ease, typically within a 10 to 20-minute drive. In addition to the airport, the hotel is conveniently located near major shopping destinations like City Stars Mall and is a central point for accessing various attractions and services in Cairo.
Guests appreciate the hotel's position on one of Cairo’s main roads, affording easy access to important cultural sites, businesses, and dining options both within and around the property. Despite its city-center convenience, the area is described as calm and safe, a welcome retreat from the hustle and bustle of Cairo’s more crowded districts.
The hotel's location is complemented by friendly and welcoming staff, ensuring a pleasant stay. Although some visitors note that it is not as close to downtown or the Nile, its strategic placement between the airport and city center, along with its upscale surroundings, makes it a favored choice for those looking for peace and efficiency during their visit.
Breakfast
Sonesta Hotel Tower & Casino Cairo receives mixed feedback regarding its breakfast offerings. On one hand, many guests praised the breakfast as excellent, highlighting the quality, taste, and variety available in the buffet, alongside commendations for the polite and helpful staff. The breakfast is often described as delicious, with plentiful options, including a particularly enjoyable egg station. The breakfast area is noted for its cleanliness and beautiful views, adding to a generally pleasant dining experience.
However, several guests express dissatisfaction, citing limited vegetarian options, lack of variety, and perceived poor quality of the food – not up to the standards one might expect from a five-star hotel. Some reviews mention the breakfast as expensive, especially frustrating when not included in the room rate. Additionally, the repetitive menu and the inability to order lighter breakfast items are recurring points of criticism.
Efforts could be made to enhance the variety and quality of the breakfast and to offer more inclusive pricing for guests, potentially improving the overall impression for future visitors.
Dinner
Visitors to the Sonesta Hotel Tower & Casino Cairo generally have diverse experiences when it comes to dining, with a noteworthy emphasis on the exceptional offerings at its themed restaurants. The Italian and Lebanese establishments stand out, praised for their excellent dishes and delightful hospitality. Diners enjoy a variety of well-prepared meals that indicate an investment in quality and quantity.
However, some aspects of the dining experience need attention. While there are reasonably priced buffet options for lunch and dinner, occasional service delays and instances of subpar food quality have been reported. The pool bar, for example, has been noted for its extensive wait times. Despite these drawbacks, many guests acknowledge the hotel's efforts to improve the dining experience and recognize their dedication to addressing customer concerns.
Overall, the specialized restaurants at the Sonesta Hotel Tower & Casino provide memorable dining experiences, enhanced by a broad menu selection, although some areas could benefit from further improvement, particularly concerning quality consistency across all dining venues.
Rooms
At the Sonesta Hotel Tower & Casino Cairo, guests generally appreciate the spaciousness and comfort of the rooms, describing them as clean, large, and well-suited for relaxation. Some rooms are noted for their recent renovations, offering modern amenities and a very clean environment. The reception staff is often highlighted for their friendliness and willingness to assist.
However, guests have pointed out some inconsistencies in room quality across the hotel. While certain rooms are newly renovated with luxurious comforts, others appear dated with worn-out furniture, poor soundproofing, and maintenance issues such as faulty air conditioning or plumbing. The age of the furnishings and the need for a broader revamp is a recurring theme, with many rooms described as feeling old-fashioned and lacking in proper sound insulation.
Despite some noted deficiencies and the need for updates, the general consensus is that the hotel provides adequate comfort and value for money, especially given its convenient location and the helpfulness of the staff. It seems ideal for those who prioritize room size and basic comfort over modern décor and up-to-date facilities.
Beds
Sonesta Hotel Tower & Casino Cairo has garnered a variety of opinions regarding its beds, though many guests overall praised the comfort they experienced during their stay. The standout feature is undeniably the beds, which several guests found to be extremely comfortable, providing much-needed relief after long travels. Notably, the beds were described as very comfortable, with a softness that many guests appreciated. Rooms often include large double beds that contribute to a restful night's sleep.
However, some guests felt that the quality of the mattresses and pillows was lacking, with suggestions for improvement due to their discomfort and the impact on sleep quality. While a few guests did find the beds quite pleasant, others felt they didn't meet their expectations for a five-star hotel and would have preferred softer options. Pillow quality seems to be a common concern, with guests mentioning the pillows were either too thick, hard, or large, leading to discomfort.
Despite these mixed reviews, the prevailing consensus is that the beds are generally comfortable, with many visitors noting their satisfaction with the sleeping arrangements during their stay. However, guests seeking an impeccable bedding experience might want to inquire about specific needs ahead of arrival to ensure utmost comfort.
Cleanliness
The Sonesta Hotel Tower & Casino Cairo boasts a reputation for cleanliness that has often been admired by its guests. Visitors frequently commend the hotel for being very clean and well-maintained, with rooms described as spacious and tidy. The staff are recognized for their professionalism, friendliness, and dedication to maintaining the hotel's cleanliness. Many guests appreciate the clean property and its organized management. The cleaning staff stands out for their efficient and cheerful service, with specific praise often given to individuals like Marianna and Thuraya.
Visitors find the overall atmosphere of the hotel calm and welcoming, contributing to a wonderfully pleasant stay. Additionally, the hotel's strategic location enhances a sense of safety and convenience. While the hotel is considered old but lovely by some, its cleanliness and renovation efforts are positively noted. The grounds, including the pool area, are kept in good condition, adding to the allure of the hotel's amenities.
Though generally praised for cleanliness, a few reviews indicate areas that could benefit from additional attention, such as occasional dust or worn-out furnishings in some rooms. Despite these minor concerns, the majority of guests find the hotel's cleanliness and service to be top-notch, ensuring a charming and comfortable experience. The Sonesta Hotel epitomizes courteous hospitality, combined with a clean and relaxing environment.
Staff
The Sonesta Hotel Tower & Casino Cairo garners praise for its exceptionally courteous, professional, and hospitable staff. Guests frequently highlight the team’s swift responses to any requests or issues, ensuring a seamless experience. A noticeable positive energy permeates the hotel, evident from the cheerful and welcoming demeanor of the employees. Many guests express gratitude towards specific staff members, such as Ramsis, Amir, and Mohamed Al-Arabi at reception, as well as public relations team members like Nermin and Joyce, for their attentive service and warm welcomes. Special mentions are also given to the proficient room services, particularly Marianna and Madonna, who enhance the guests' experiences through their kindness and efficiency.
The reception staff often receive commendations for their professionalism and friendliness, although some guests mention occasional lapses in service modality. Nonetheless, the cooperative and accommodating nature of employees like Mr. Ihab, Mr. Abdulrahman, and Ms. Nour often leaves a lasting impression. Housekeeping and concierge services, with workers like Khaled and Marlene, are praised for maintaining high standards, further accentuating the hotel's reputation for remarkable hospitality.
Though there are isolated instances of dissatisfaction, particularly with certain staff members at the reception, the overwhelmingly positive reviews emphasize a harmonious blend of excellent service, attentiveness, and genuine care for guest comfort. The hotel's proximity to local attractions combined with the memorable interactions with staff makes Sonesta Hotel Tower & Casino Cairo an appealing choice for visitors seeking a pleasant stay in Cairo.
Wi-Fi
Visitors to the Sonesta Hotel Tower & Casino Cairo have expressed varying experiences regarding the hotel's Wi-Fi facilities. On the positive side, some guests reported reliable Wi-Fi performance, highlighting its capability to stream movies smoothly without any interruptions. However, numerous guests felt the overall Wi-Fi experience was less than satisfactory. Common complaints included slow internet speeds, frequent disconnections, and an unstable connection that made it difficult to conduct business activities like online meetings. Some even described the Wi-Fi as reminiscent of dial-up days, questioning its consistency and reliability. Additionally, there were remarks on specific areas of the hotel, such as the lobby and rooms, where Wi-Fi coverage was notably poor. Despite a few instances of good connectivity, the overwhelming sentiment was that the hotel's internet service needs significant improvement to meet the expectations of guests, especially those on business trips.
Spa
In the bustling heart of Cairo, the Sonesta Hotel Tower & Casino offers guests a chance to unwind with various spa amenities that provide a welcome retreat from the city's vibrant pace. While the spa and health club facilities are noted for their spaciousness, particularly the large jacuzzi and steam room, some areas could benefit from attentive maintenance. Despite this, the overall atmosphere is relaxing, with friendly staff on hand to ensure a calming experience. The facility's offerings, including a gym, massage services, sauna, and steam room, cater especially well to business travelers in Nasr City and the New City. The array of services complements the hotel's various dining options, creating a comprehensive package for visitors seeking both relaxation and convenience.
Gym
The fitness facilities at the Sonesta Hotel Tower & Casino Cairo are generally well-received by guests. The gym itself is described as nice and offers great aspects, complemented by its proximity to a lovely pool and spa area. Visitors appreciate the overall cleanliness and availability of good facilities, which contribute positively to their experience. However, some guests mention that certain facilities, including the gym, are available only at specific times, which may require planning around their schedules. There are also comments on the condition of the gym equipment, with some pieces being worn out and lacking basic items like free barbell weights. Despite these minor drawbacks, the gym remains a commendable feature for many staying at the hotel.
Pool
The Sonesta Hotel Tower & Casino in Cairo offers a pool experience often described as clean and well-maintained, providing a pleasant setting to relax and unwind. Guests frequently appreciate the beautiful, well-serviced pool area and gardens, making it an enjoyable spot to lounge or have a meal. Despite the pool's appealing environment, visitors occasionally note its small size and limited hours, with some suggesting it could benefit from being covered. The presence of nearby roads can add some noise, and there are mixed feelings about the cleanliness of the water. Despite these concerns, the staff by the pool is commended for their friendly service, enhancing the overall poolside experience. Parents also noted their children's enjoyment of the pool, which adds to the welcoming atmosphere of this space. Still, some operational quirks, like restricted access and maintenance closures, may impact the experience. Overall, the pool area remains a highlight for many guests seeking relaxation during their stay at the Sonesta Hotel.
Parking
Sonesta Hotel Tower & Casino Cairo offers a parking facility for guests, although it comes with some concerns worth noting. Valet parking service is available for those preferring convenience. However, guests should be prepared for a daily fee if utilizing the hotel's overnight parking. It's important to be aware of the narrow entrance and limited parking slots, which could pose challenges for larger vehicles. The parking operations are handled by an independent team, distinct from the hotel staff, which can lead to occasional communication issues, especially regarding payment arrangements. While the facility exists, clarifying the parking process upon arrival can help avoid misunderstandings.
Family
Sonesta Hotel Tower & Casino Cairo stands out as a family-friendly destination, consistently recommended for those traveling with kids. The hotel boasts a prime location in Nasr City and offers an environment that is especially suitable for families. Many guests remark on the thoughtfully organized and classy atmosphere, highlighting high-quality service and attentive staff. Receptionists like Mr. Mohamed and Mr. Khaled, alongside the cleaner Faiza, have received appreciation for their exceptional service.
The hotel promises a comfortable stay, with a range of services tailored for families, making it a venue worth revisiting. Its reasonable pricing is another aspect praised by visitors who prioritize value in their family vacations. Despite occasional noise from neighboring rooms, particularly involving children, the overall ambiance remains quiet and conducive to relaxation.
With its strategic location and accommodating staff, Sonesta Hotel Tower & Casino Cairo ensures a pleasant experience for family groups looking to explore the vibrant city while enjoying the comfort and convenience of a well-catered hotel.
5 Star
Sonesta Hotel Tower & Casino in Cairo presents a blend of mixed impressions from guests. While some describe the hotel as clean and luxurious, highlighting a friendly reception staff that exceeds expectations, there are numerous critiques about its five-star rating. Many guests suggest that the hotel's facilities, such as outdated bedding, furniture, and lackluster amenities, do not meet the standards typically associated with a five-star property. Additionally, there's feedback on service levels, with suggestions that they fall short of the anticipated experience for such a rating. Breakfast offerings also received criticism for being subpar in comparison to other luxury hotels. Overall, the consensus is a discrepancy between the hotel's advertised five-star level and the experience delivered, suggesting that a more accurate rating would be between three to four stars. Despite the mix of feedback, the pleasantness of the staff remains a consistent highlight, making it a point of commendation amidst other areas for improvement.
Business
Sonesta Hotel Tower & Casino Cairo is strategically situated for those visiting Cairo on business, offering close proximity to key locations such as Obour Towers, Nasr City Business Centres, and the airport. The hotel is described as an ideal choice for business travelers, providing good value for money and a well-equipped environment that supports both work and leisure. Guests frequently enjoy the hotel's comprehensive facilities, including a gym, massage services, sauna, and steam room, particularly beneficial for those with connections in Nasr City or the New City.
While the hotel maintains a generally positive reputation with visitors, particularly the commendable reception service highlighted by the assistance of staff members like Mr. Amir, certain aspects like room access and pricing for additional services such as transfers have been noted as areas for improvement. With its ability to host large events, the hotel often experiences congestion, an aspect worth considering for those who prioritize seamless navigation.
Overall, Sonesta Hotel Tower & Casino Cairo serves as a practical and service-oriented choice for business trips, easily accommodating both work commitments and relaxation needs in a bustling environment.
Casino
The Sonesta Hotel Tower & Casino Cairo offers a variety of amenities for guests seeking entertainment and leisure in the vibrant city context. While the casino is part of the establishment's offerings, guests have noted the casino was closed for renovations during their visits, which led to some disappointment among those expecting this feature as part of their experience. Despite the closure, the hotel continues to provide a rich array of other evening activities that enhance the stay, including a disco, bars, and restaurants with live oriental bands. The lobby buzzes with diversity, hosting a coffee shop, bar, restaurant, and the promise of a casino, adding to the overall vibrancy of the hotel's public spaces.
However, some reviews have mentioned disturbances at night attributed to the casino when it is operational, suggesting noise can occasionally be an issue. Additionally, while the casino has been described by some as a simple setup with a table of people playing cards or a small gambling club, it rounds out a comprehensive offering of facilities including currency exchange, nightclubs, multiple dining options, and spa amenities. This wide range of facilities ensures guests have plenty to enjoy within the hotel's complex, even as they look forward to the casino's reopening.
Luxury
Sonesta Hotel Tower & Casino Cairo is often regarded as a luxurious oasis with an excellent location that provides a sense of tranquility to its guests. This lavish establishment blends comfort, high-quality service, and a respectable ambiance, embodying the essence of a luxury hotel. Visitors frequently highlight the unbelievable comfort and serenity offered within its walls. The hotel features an array of amenities, including multiple restaurants and facilities, contributing to a small resort-like atmosphere.
Despite some mixed opinions about its current standing as a five-star hotel, with certain reviews suggesting it might be overrated due to maintenance issues, many guests still view Sonesta as deserving of its 5-star rating thanks to its exceptional staff and welcoming environment. The Royal Suite is particularly notable, described as being out of this world. Situated conveniently between the airport and city center, Sonesta remains a celebrated choice for travelers in Nasr City, continuing to deliver luxurious and beautiful stays.
Yes, Sonesta Hotel Tower & Casino Cairo has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at Sonesta Hotel Tower & Casino Cairo.
No, Sonesta Hotel Tower & Casino Cairo doesn't allow dogs.
Yes, parking facilities are available at Sonesta Hotel Tower & Casino Cairo.
Yes, Sonesta Hotel Tower & Casino Cairo has a gym.