Protur Turo Pins 4* SUP
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Summary of reviewsProtur Turo Pins 4* SUP has received widespread praise for several key aspects, making it a highly recommended destination for various types of travelers.
The hotel's location is a blend of tranquility and accessibility. Set in a quiet area, it is nonetheless close to the heart of Cala Ratjada, where guests can enjoy lively evening activities, shops, bars and restaurants within a short walk. Proximity to beautiful beaches like Cala Agulla, reachable within 10-15 minutes, enhances the convenience for beachgoers. Though some beaches might be a bit far for young children, the overall location offers a serene yet accessible environment ideal for relaxation and exploration.
Guests are particularly impressed with the hotel's breakfast and dinner offerings. The breakfast buffet is expansive and luxurious with fresh options including sparkling wine and gluten-free items. Dinner continues the high standard with a variety of international dishes, themed evenings and an always-changing buffet that keeps guests pleasantly surprised. There are occasional minor complaints regarding coffee and certain flavors, but overall, the dining experience is a highlight.
Rooms at Protur Turo Pins are another strong point. They're often described as spacious, clean and comfortable, boasting large beds, balconies and daily housekeeping. While some furnishings might feel outdated, the overall room quality, including specific accommodations like Junior Suites and those with whirlpool baths, is well-received.
Cleanliness across the hotel is consistently high with spotless rooms and well-maintained common areas. The outdoor pool area, surrounded by trees and featuring a pool bar, adds to the appeal, making it a peaceful spot for relaxation.
The staff at Protur Turo Pins receive abundant praise for their friendliness and professionalism. From reception to dining and cleaning services, the staff's dedication and pleasant demeanor significantly enhance the guest experience, creating an inviting and warm atmosphere. Their attentiveness is particularly noted by families, as they go the extra mile to accommodate children.
WiFi is free and generally reliable, although some areas, especially on the higher floors of certain blocks, might have weaker coverage. This minor inconvenience does not overshadow the overall positive connectivity experience.
The hotel's spa and gym offer good amenities, though there is room for improvement. The spa is clean and features a variety of facilities, but some guests found issues like cold pool water or non-functional amenities. Similarly, the gym is well-maintained and equipped, though it could benefit from more space and variety in equipment.
The pool facilities are a major draw with a large and clean main pool, child-friendly sections and convenient amenities like a pool bar and plenty of sun loungers. While the children's pool can be cold and some parts of the pool area could use updating, the overall experience is pleasant and safe, enhanced by a lifeguard presence.
Finally, the hotel shines as a family-friendly destination, offering numerous kid-friendly amenities like playgrounds, a kids' pool with a slide, a mini disco and a kids' club. Spacious family rooms and meticulous cleanliness round out the family-oriented appeal.
In summary, Protur Turo Pins 4* SUP stands out for its excellent location, high-quality dining, comfortable accommodations, commendable cleanliness, friendly staff, reliable WiFi and family-friendly amenities, making it a top choice for travelers seeking a blend of relaxation and activity during their stay in Cala Ratjada.
Categories
The hotel's location is a blend of tranquility and accessibility. Set in a quiet area, it is nonetheless close to the heart of Cala Ratjada, where guests can enjoy lively evening activities, shops, bars and restaurants within a short walk. Proximity to beautiful beaches like Cala Agulla, reachable within 10-15 minutes, enhances the convenience for beachgoers. Though some beaches might be a bit far for young children, the overall location offers a serene yet accessible environment ideal for relaxation and exploration.
Guests are particularly impressed with the hotel's breakfast and dinner offerings. The breakfast buffet is expansive and luxurious with fresh options including sparkling wine and gluten-free items. Dinner continues the high standard with a variety of international dishes, themed evenings and an always-changing buffet that keeps guests pleasantly surprised. There are occasional minor complaints regarding coffee and certain flavors, but overall, the dining experience is a highlight.
Rooms at Protur Turo Pins are another strong point. They're often described as spacious, clean and comfortable, boasting large beds, balconies and daily housekeeping. While some furnishings might feel outdated, the overall room quality, including specific accommodations like Junior Suites and those with whirlpool baths, is well-received.
Cleanliness across the hotel is consistently high with spotless rooms and well-maintained common areas. The outdoor pool area, surrounded by trees and featuring a pool bar, adds to the appeal, making it a peaceful spot for relaxation.
The staff at Protur Turo Pins receive abundant praise for their friendliness and professionalism. From reception to dining and cleaning services, the staff's dedication and pleasant demeanor significantly enhance the guest experience, creating an inviting and warm atmosphere. Their attentiveness is particularly noted by families, as they go the extra mile to accommodate children.
WiFi is free and generally reliable, although some areas, especially on the higher floors of certain blocks, might have weaker coverage. This minor inconvenience does not overshadow the overall positive connectivity experience.
The hotel's spa and gym offer good amenities, though there is room for improvement. The spa is clean and features a variety of facilities, but some guests found issues like cold pool water or non-functional amenities. Similarly, the gym is well-maintained and equipped, though it could benefit from more space and variety in equipment.
The pool facilities are a major draw with a large and clean main pool, child-friendly sections and convenient amenities like a pool bar and plenty of sun loungers. While the children's pool can be cold and some parts of the pool area could use updating, the overall experience is pleasant and safe, enhanced by a lifeguard presence.
Finally, the hotel shines as a family-friendly destination, offering numerous kid-friendly amenities like playgrounds, a kids' pool with a slide, a mini disco and a kids' club. Spacious family rooms and meticulous cleanliness round out the family-oriented appeal.
In summary, Protur Turo Pins 4* SUP stands out for its excellent location, high-quality dining, comfortable accommodations, commendable cleanliness, friendly staff, reliable WiFi and family-friendly amenities, making it a top choice for travelers seeking a blend of relaxation and activity during their stay in Cala Ratjada.
Hotel with Rooms With Jacuzzi / Hot-tub
Luxury Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Protur Turo Pins 4* SUP enjoys a favorable location that offers guests a blend of tranquility and accessibility. Situated in a quiet area, away from the hustle and bustle, it allows for a peaceful retreat while still being conveniently close to both the town center and various beaches. The vibrant town of Cala Ratjada, filled with lively evening activities, shops, bars and restaurants, is just a short walk away, typically around 5 to 20 minutes depending on the exact destination within the town.
Guests appreciate the hotel's proximity to the beautiful Cala Agulla Beach, which can be reached with a pleasant 10-15 minute walk along the promenade. Other scenic spots like Cala Gat and Cala Literas are also within walking distance, making it easy to explore multiple beaches without a vehicle. Despite some reviews mentioning that certain beaches are too far to walk to, especially with children, most guests find the location very convenient overall.
The hotel itself is located on a side street, offering a serene environment while being just steps away from the main avenues and the marina. This positioning allows for easy access to various amenities and attractions, making it a prime spot for those looking to enjoy both relaxation and the vibrant local scene. The outdoor area, featuring a lovely pool surrounded by trees and a great pool bar, adds to the appeal, creating a self-contained complex that is very well-maintained.
In summary, Protur Turo Pins 4* SUP boasts a great location that balances quietness with convenience, providing easy access to beautiful beaches, the bustling town center and local nightlife. This makes it an ideal choice for guests looking to explore Cala Ratjada and its picturesque surroundings.
At Protur Turo Pins 4* SUP, the breakfast experience is frequently praised for its variety and quality, offering an extensive buffet that caters to all tastes. Many guests highlight the abundance and freshness of the food, describing the selection as luxurious, incredibly good and very satisfying. The presence of sparkling wine, gluten-free options and a wide array of delicious dishes such as omelettes, scrambled eggs and pastries all contribute to a positive dining experience.
While the majority of reviews are highly favorable, noting the sumptuous and diverse offerings, some criticisms were mentioned, particularly concerning the coffee quality and occasional lack of variety. Despite these minor setbacks, the breakfast is predominantly lauded for its rich and varied choices, making it a standout feature of the hotel.
Overall, the breakfast at Protur Turo Pins 4* SUP is regarded as a superb and delightful start to the day with the generous buffet and excellent food quality leaving a lasting impression on guests.
Proutur Turo Pins 4* SUP offers an impressive dining experience that has garnered substantial praise from guests. The hotel's dinner buffet stands out for its great variety and quality, providing an assortment of delicious dishes to suit all tastes. Guests frequently highlight the diversity of the food, noting that the buffet changes daily, ensuring a fresh and interesting selection each evening. The international cuisine offered is well-received with specific mentions of the exceptional quality of both breakfast and dinner.
The buffet not only features a vast array of choices but also includes themed dinners and diverse selections that keep guests delighted throughout their stay. Despite a few criticisms regarding the occasional average evening buffet and some comments on flavor, the overall consensus is that dinner is top-notch, varied and delicious. The inclusion of diverse and high-quality meals has left a lasting positive impression on visitors with many appreciating the daily variety and the quality of ingredients used.
The dining schedule caters to international tourists, though some guests found the timing less ideal. Entertainment during dinner and gala evenings with special delicacies enhance the dining atmosphere. Paying for drinks, including water at dinner, was a common point of contention among guests.
In summary, the dinner offerings at Protur Turo Pins 4* SUP are predominantly praised for their extraordinary variety, quality and delicious taste, making it a highlight of many guests' stays.
Rooms at Protur Turo Pins 4* SUP are consistently praised for their spaciousness and cleanliness. Many reviews highlight the large rooms, some featuring multiple rooms, large balconies and terraces that offer pleasant views. Specific types of accommodation like the Junior Suites and suites with whirlpool baths are frequently mentioned for their comfort and well-maintained conditions.
Guests appreciate the large, comfortable beds and well-equipped rooms. Cleanliness is a strong point with many noting that the rooms are cleaned daily and maintain a high level of tidiness. The spacious interiors, bright natural lighting and good air conditioning contribute to the rooms' overall pleasantness. Some reviews mention that the room furnishings are a bit outdated and in need of refreshing, noting that certain items like fold-out sofas and air conditioning units could be improved.
Overall, guests have had positive experiences, enjoying the spacious, clean and comfortable accommodations, supported by helpful staff and adequate amenities.
At Protur Turo Pins 4* SUP, the bed experience offers a mixed bag for guests depending on their preferences. Many visitors found the beds to be comfortable, praising the overall comfort that allowed for restful sleep. Some mentioned the beds and mattresses being very comfortable with good pillows and even describing the master beds as excellent.
However, a significant portion of guests commented on the hardness of the mattresses, indicating that they were too hard for comfort and some described them as rock hard. There were also multiple remarks about the sofa beds, which were frequently criticized for being thin, musty and uncomfortable, especially for adults.
While some found the bed and bedding satisfactory, others felt that the beds needed updating, mentioning issues such as sagging mattresses and broken or worn-out beds. Complaints about the comfort of extra beds were common with some being described as creaky and causing back pain.
In general, though there are positive remarks about the beds, potential visitors who prefer softer mattresses might find the bed experience at Protur Turo Pins 4* SUP less than ideal.
The Protur Turo Pins 4* SUP consistently impresses guests with its high standards of cleanliness, making it an excellent choice for travelers who prioritize hygiene and well-maintained facilities. Visitors frequently describe the hotel as clean, spotless and well-kept with rooms and common areas maintained to an exemplary standard. Daily cleaning services ensure that rooms are always fresh and tidy, further adding to the positive experience of staying here. The pool area, restaurant and other amenities receive high marks for cleanliness, contributing to the hotel's overall appeal.
Despite a few isolated reports of superficial or incomplete cleaning, the general sentiment leans heavily towards satisfaction with the hotel's dedication to cleanliness. Guests particularly appreciate the clean, modern facilities and the attentive cleaning staff. The hotel’s commitment to maintaining a pristine environment is evident in the well-kept gardens, clean pool and well-maintained amenities. This focus on cleanliness makes the Protur Turo Pins an ideal destination for families, couples and solo travelers alike.
Protur Turo Pins 4* SUP hotel has a standout reputation for its exceptionally friendly and accommodating staff. Across various departments, including reception, bars, restaurants and room cleaning, the personnel are noted for their dedication, attentiveness and pleasant demeanor. Guests frequently highlight the uniform friendliness, helpful nature and professionalism of the team, which significantly contributes to an inviting and welcoming atmosphere.
The staff’s attentiveness is not limited to just front-desk services; many reviews commend the waitstaff, noting their warm and respectful service in dining areas. The head chef also frequently receives praise for being kind and helpful, adding to the overall pleasant dining experience. Notably, the staff seems particularly well-suited for families, showing a great deal of warmth and accommodation towards children.
Despite a few mentions of inconsistency and isolated incidents of less friendly interactions, the general consensus from guests points to a consistently high level of service. The commitment and tireless efforts of the staff in ensuring that every need is met stand out as a testament to their professionalism. Friendly smiles, helpful attitudes and an ability to maintain a warm and attentive service contribute significantly to the hotel's charm and appeal. Overall, the staff at Protur Turo Pins enhances the overall guest experience, making it a highly recommended destination for visitors seeking a hospitable and pleasant stay.
Protur Turo Pins 4* SUP offers free and reliable WiFi, ensuring guests stay connected during their visit. The hotel features generally good WiFi coverage, allowing easy connection in most areas and rooms. However, guests staying in rooms on the 2nd floor of C block have reported an absence of WiFi. While some reviews mention weak WiFi coverage in certain areas, the majority of guests find the internet service to be dependable and accessible throughout the property. It is noteworthy that the network is unsecured.
The spa at Protur Turo Pins 4* SUP has received a mix of reviews with many guests appreciating its offerings and others pointing out areas for improvement. Highlighted positively are the cleanliness and maintenance of the spa with multiple mentions of it being spacious and well-equipped. The facilities include a sauna, whirlpool, Turkish bath and an indoor pool, forming a comprehensive wellness area that many have found relaxing and often pleasantly empty.
Despite these advantages, some guests have found issues such as cold water in the pools and some spa amenities not working properly, including the Turkish bath. The size of the spa has also been a point of contention with several reviewers noting it was smaller than expected. Nonetheless, the spa's peaceful atmosphere, adequate amenities and additional services like free towels and a clean gym have contributed positively to the overall guest experience.
In summary, while there are areas for improvement, the spa at Protur Turo Pins offers a generally good experience with a variety of facilities, making it a noteworthy feature of the hotel for relaxation and wellness.
The gym at Protur Turo Pins 4* SUP receives generally positive feedback from its guests. Many find the fitness area to be very pleasant, spacious and quiet, making it an inviting space for a workout. Cleanliness is a recurring highlight with several reviewers noting that the gym area is well-maintained and equipped with good quality equipment. Despite some mentions of its small size and limited options, the gym is seen as sufficient and well-equipped, offering all the necessary facilities to complete a full fitness routine.
The gym is described as not crowded, which adds to the peaceful experience. Features like air conditioning and the availability of towels are appreciated, though there are occasional remarks about air conditioning being insufficient, making the gym very hot at times. There are also requests for more chairs or lounge chairs in the gym area to enhance comfort.
Overall, despite some minor complaints about equipment issues and the gym's size, guests seem to be satisfied with the fitness amenities provided, considering them impressive and adequate for maintaining their exercise routines during their stay.
The Protur Turo Pins 4* SUP offers an impressive pool experience that caters to both adults and children. The main pool is notably large, clean and well-maintained, making it a pleasant spot for relaxation with plenty of comfortable sun loungers available. The pool area includes distinct sections for children, which are described as beautiful, clean and child-friendly, though the children's pool is noted as being quite cold.
For those who enjoy some poolside indulgence, a pool bar is on hand, offering a good selection of ice cream, while towels and cushioned sun loungers add an extra layer of comfort. The presence of a lifeguard enhances safety, especially for families with young children.
Indoor pool facilities are available as well, though the water temperature has occasionally been reported as too cold for comfort. Despite this, the overall indoor pool experience, including a spa, receives commendations for being clean and enjoyable.
Some reviewers noted that while the pool area is lovely and clean, there is room for improvement in maintaining and updating certain parts. The adult pool in particular could benefit from enhancements and concerns about the need for renovations and slip protection have been mentioned.
Entertainment and music around the pool offer brief but pleasant breaks, contributing to a peaceful and enjoyable atmosphere. Despite minor criticisms, the pool facilities at Protur Turo Pins 4* SUP are generally praised for their quality and the attentive service provided.
Protur Turo Pins 4* SUP is a haven for family vacations, offering an abundance of kid-friendly amenities. Children revel in the hotel's playgrounds, mini train and kids' pool, which features a water slide. The mini disco and inclusive kids' club with dedicated staff ensure nonstop entertainment for the young ones. Parents can appreciate the spacious and meticulously cleaned family rooms, the ease of exchanging dirty towels and specialized family-discounted meal plans.
Despite its lively, family-centric focus, the hotel maintains a tranquil atmosphere ideal for family relaxation. Evening entertainment caters to both children and adults with family shows and diverse programs designed to keep everyone engaged. The hotel layout and policies are crafted specifically to accommodate families and provide ample activities for children of all ages. Additionally, the on-site childcare in the kids' club offers parents some well-deserved downtime.
A highlight for many is the family-friendly dining experience, featuring separate seating areas in the restaurant for families, creating a comfortable environment for everyone. Furthermore, the serene spa facility, although restricted to children under four, extends the family-friendliness into relaxation spaces.
With a plethora of positive feedback pointing towards its family-centric amenities, Protur Turo Pins 4* SUP stands out as an ideal spot for families looking to enjoy a harmonious, activity-filled holiday.
Protur Turo Pins 4* SUP is a hotel that offers a blend of facilities and services that generally align with its four-star superior rating. While some guests feel it does not fully meet the typical four-star standard—highlighting issues like cleanliness that are not always up to par—others praise the hotel for providing a superior experience that rivals five-star establishments. The live music ambiance contributes positively to the guest experience, even if only heard from the rooms. Overall, it is considered worthy of its four-star rating, delivering good service and an experience that can sometimes feel like a five-star at a four-star establishment. Despite criticisms, the hotel maintains a well-deserved reputation as an excellent choice within its rating category.
Protur Turo Pins 4* SUP receives strong endorsement from business travelers for its impressive range of facilities and services tailored to their needs. Guests specifically highlight the hotel's well-appointed business center and robust conference facilities, making it an excellent setting for business meetings. The property also features a well-equipped business area, further enhancing its appeal to those traveling for work. Moreover, the spa is noted as being particularly business-appropriate, providing a relaxing environment conducive to both work and unwinding. The hotel's overall accommodations effectively cater to business guests, establishing it as a reliable choice for corporate travelers.
Protur Turo Pins 4* SUP is well-regarded for its accessibility features, making it a suitable choice for guests with disabilities. The hotel includes numerous accommodations such as rooms that are both soundproofed and wheelchair-accessible, ensuring comfort and ease of movement. Facilities specifically designed for disabled guests are notable with accessible exits and ramps readily available. The pool area is accessible for those with mobility concerns, further enhancing the inclusivity of the hotel. Overall, it is a disabled-friendly establishment with good amenities for guests needing additional support.
Protur Turo Pins 4* SUP boasts several heated pools, both indoor and outdoor, which guests generally appreciate for their cleanliness and ample size. Many reviews highlight the heated facilities as a positive aspect of their stay, noting that the pools are well-maintained with plenty of sunbeds available. However, there are some mentions that the indoor heated pool's temperature was on the cooler side, which detracted from the experience for a few guests. Despite this, the overall sentiment towards the heated pools is favorable, adding a comforting and relaxing element to the hotel's robust spa offerings.
Protur Turo Pins 4* SUP features a well-maintained outdoor pool area that has garnered positive feedback from its guests. The pool is described as beautiful, clean and of good size, making it a highlight of the guest experience. Several reviews emphasize the peacefulness and the availability of plenty of sunbeds, ensuring a relaxing atmosphere for those looking to unwind.
Families will appreciate the separate children's pool, which is excellent and offers a lovely addition to the overall pool area. The children's area is complemented by a large communal pool, where kids can also enjoy themselves. The availability of separate pools for different age groups ensures that all guests can have an enjoyable experience.
Although one guest noted that the pool could use some updating, the consensus remains positive with many praising the cleanliness and the ample size of the outdoor pool. The heated pool option is particularly appreciated during cooler days and the spa facilities have also received favorable mentions.
Separate outdoor seating areas, including those in a bungalow-style restaurant setting, offer additional comfort and convenience for families. Overall, the outdoor pool area at Protur Turo Pins stands out as a well-regarded feature, contributing significantly to the hotel's appeal.
The indoor pool at Protur Turo Pins 4* SUP receives a variety of feedback from guests. Many families appreciated the pool, noting that children particularly loved it with comments highlighting the pool's appeal to younger guests. The size of the indoor pool was generally considered sufficient and nice with several reviews mentioning that it was a great addition to the hotel facilities.
However, there were mixed opinions regarding the temperature. Some guests mentioned that while the pool is supposed to be heated, the water often felt cold. Despite this, the indoor pool and spa area were frequently praised with specific mentions of the jacuzzi being a delightful experience for both adults and even very young children.
A few comments suggested that the indoor pool area could benefit from some updates to make it more appealing. Nonetheless, the overall sentiment indicates that the indoor pool, especially when heated adequately, is a positive aspect of the guest experience at Protur Turo Pins 4* SUP.
Protur Turo Pins 4* SUP has received bountiful praise for being an ideal destination for honeymooners. The hotel, located in a perfect spot, has been described as fantastic and beautiful, offering a romantic beach vacation experience. Guests found it to be a quiet, serene escape, making it a great place for couples to celebrate their honeymoon. The hotel's complimentary honeymoon service and the overall ambiance made many honeymoons very special, underscoring its reputation as a top choice for newlyweds seeking a memorable and intimate getaway.
Protur Turo Pins 4* SUP consistently impresses guests with its high-class and high-end offerings, often described as deserving of a 5-star rating despite being classified as 4-star SUP. Visitors rave about its luxurious facilities, including a sophisticated pool and a premium restaurant, which together create a pervasive luxury atmosphere. The hotel's superior status is evident through its well-maintained structure and luxury furnishings, exuding a sense of exclusivity and high quality. Guests frequently comment on the superior level of services, likening them to those of a five-star hotel, enhancing the overall luxury experience. Though some find it almost luxurious and not quite at the pinnacle, most view their stay as top quality and among the most luxurious they have experienced.
Protur Turo Pins 4* SUP offers a serene escape perfect for romantic getaways. The hotel is situated in a romantic bay, providing a quiet and peaceful atmosphere ideal for couples seeking togetherness. Its beautiful location enhances the charm, making it a great choice for a romantic couple's beach vacation or honeymoon. The setting invites guests to enjoy tranquil walks along the beach, embracing the romantic atmosphere that permeates the area. Overall, it's a lovely choice for those looking to experience a romantic stay.
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Location
Guests appreciate the hotel's proximity to the beautiful Cala Agulla Beach, which can be reached with a pleasant 10-15 minute walk along the promenade. Other scenic spots like Cala Gat and Cala Literas are also within walking distance, making it easy to explore multiple beaches without a vehicle. Despite some reviews mentioning that certain beaches are too far to walk to, especially with children, most guests find the location very convenient overall.
The hotel itself is located on a side street, offering a serene environment while being just steps away from the main avenues and the marina. This positioning allows for easy access to various amenities and attractions, making it a prime spot for those looking to enjoy both relaxation and the vibrant local scene. The outdoor area, featuring a lovely pool surrounded by trees and a great pool bar, adds to the appeal, creating a self-contained complex that is very well-maintained.
In summary, Protur Turo Pins 4* SUP boasts a great location that balances quietness with convenience, providing easy access to beautiful beaches, the bustling town center and local nightlife. This makes it an ideal choice for guests looking to explore Cala Ratjada and its picturesque surroundings.
Breakfast
While the majority of reviews are highly favorable, noting the sumptuous and diverse offerings, some criticisms were mentioned, particularly concerning the coffee quality and occasional lack of variety. Despite these minor setbacks, the breakfast is predominantly lauded for its rich and varied choices, making it a standout feature of the hotel.
Overall, the breakfast at Protur Turo Pins 4* SUP is regarded as a superb and delightful start to the day with the generous buffet and excellent food quality leaving a lasting impression on guests.
Dinner
The buffet not only features a vast array of choices but also includes themed dinners and diverse selections that keep guests delighted throughout their stay. Despite a few criticisms regarding the occasional average evening buffet and some comments on flavor, the overall consensus is that dinner is top-notch, varied and delicious. The inclusion of diverse and high-quality meals has left a lasting positive impression on visitors with many appreciating the daily variety and the quality of ingredients used.
The dining schedule caters to international tourists, though some guests found the timing less ideal. Entertainment during dinner and gala evenings with special delicacies enhance the dining atmosphere. Paying for drinks, including water at dinner, was a common point of contention among guests.
In summary, the dinner offerings at Protur Turo Pins 4* SUP are predominantly praised for their extraordinary variety, quality and delicious taste, making it a highlight of many guests' stays.
Rooms
Guests appreciate the large, comfortable beds and well-equipped rooms. Cleanliness is a strong point with many noting that the rooms are cleaned daily and maintain a high level of tidiness. The spacious interiors, bright natural lighting and good air conditioning contribute to the rooms' overall pleasantness. Some reviews mention that the room furnishings are a bit outdated and in need of refreshing, noting that certain items like fold-out sofas and air conditioning units could be improved.
Overall, guests have had positive experiences, enjoying the spacious, clean and comfortable accommodations, supported by helpful staff and adequate amenities.
Beds
However, a significant portion of guests commented on the hardness of the mattresses, indicating that they were too hard for comfort and some described them as rock hard. There were also multiple remarks about the sofa beds, which were frequently criticized for being thin, musty and uncomfortable, especially for adults.
While some found the bed and bedding satisfactory, others felt that the beds needed updating, mentioning issues such as sagging mattresses and broken or worn-out beds. Complaints about the comfort of extra beds were common with some being described as creaky and causing back pain.
In general, though there are positive remarks about the beds, potential visitors who prefer softer mattresses might find the bed experience at Protur Turo Pins 4* SUP less than ideal.
Cleanliness
Despite a few isolated reports of superficial or incomplete cleaning, the general sentiment leans heavily towards satisfaction with the hotel's dedication to cleanliness. Guests particularly appreciate the clean, modern facilities and the attentive cleaning staff. The hotel’s commitment to maintaining a pristine environment is evident in the well-kept gardens, clean pool and well-maintained amenities. This focus on cleanliness makes the Protur Turo Pins an ideal destination for families, couples and solo travelers alike.
Staff
The staff’s attentiveness is not limited to just front-desk services; many reviews commend the waitstaff, noting their warm and respectful service in dining areas. The head chef also frequently receives praise for being kind and helpful, adding to the overall pleasant dining experience. Notably, the staff seems particularly well-suited for families, showing a great deal of warmth and accommodation towards children.
Despite a few mentions of inconsistency and isolated incidents of less friendly interactions, the general consensus from guests points to a consistently high level of service. The commitment and tireless efforts of the staff in ensuring that every need is met stand out as a testament to their professionalism. Friendly smiles, helpful attitudes and an ability to maintain a warm and attentive service contribute significantly to the hotel's charm and appeal. Overall, the staff at Protur Turo Pins enhances the overall guest experience, making it a highly recommended destination for visitors seeking a hospitable and pleasant stay.
Wi-Fi
Spa
Despite these advantages, some guests have found issues such as cold water in the pools and some spa amenities not working properly, including the Turkish bath. The size of the spa has also been a point of contention with several reviewers noting it was smaller than expected. Nonetheless, the spa's peaceful atmosphere, adequate amenities and additional services like free towels and a clean gym have contributed positively to the overall guest experience.
In summary, while there are areas for improvement, the spa at Protur Turo Pins offers a generally good experience with a variety of facilities, making it a noteworthy feature of the hotel for relaxation and wellness.
Gym
The gym is described as not crowded, which adds to the peaceful experience. Features like air conditioning and the availability of towels are appreciated, though there are occasional remarks about air conditioning being insufficient, making the gym very hot at times. There are also requests for more chairs or lounge chairs in the gym area to enhance comfort.
Overall, despite some minor complaints about equipment issues and the gym's size, guests seem to be satisfied with the fitness amenities provided, considering them impressive and adequate for maintaining their exercise routines during their stay.
Pool
For those who enjoy some poolside indulgence, a pool bar is on hand, offering a good selection of ice cream, while towels and cushioned sun loungers add an extra layer of comfort. The presence of a lifeguard enhances safety, especially for families with young children.
Indoor pool facilities are available as well, though the water temperature has occasionally been reported as too cold for comfort. Despite this, the overall indoor pool experience, including a spa, receives commendations for being clean and enjoyable.
Some reviewers noted that while the pool area is lovely and clean, there is room for improvement in maintaining and updating certain parts. The adult pool in particular could benefit from enhancements and concerns about the need for renovations and slip protection have been mentioned.
Entertainment and music around the pool offer brief but pleasant breaks, contributing to a peaceful and enjoyable atmosphere. Despite minor criticisms, the pool facilities at Protur Turo Pins 4* SUP are generally praised for their quality and the attentive service provided.
Family
Despite its lively, family-centric focus, the hotel maintains a tranquil atmosphere ideal for family relaxation. Evening entertainment caters to both children and adults with family shows and diverse programs designed to keep everyone engaged. The hotel layout and policies are crafted specifically to accommodate families and provide ample activities for children of all ages. Additionally, the on-site childcare in the kids' club offers parents some well-deserved downtime.
A highlight for many is the family-friendly dining experience, featuring separate seating areas in the restaurant for families, creating a comfortable environment for everyone. Furthermore, the serene spa facility, although restricted to children under four, extends the family-friendliness into relaxation spaces.
With a plethora of positive feedback pointing towards its family-centric amenities, Protur Turo Pins 4* SUP stands out as an ideal spot for families looking to enjoy a harmonious, activity-filled holiday.
4 Star
Business
Accessible
Heated Pool
Outdoor Pool
Families will appreciate the separate children's pool, which is excellent and offers a lovely addition to the overall pool area. The children's area is complemented by a large communal pool, where kids can also enjoy themselves. The availability of separate pools for different age groups ensures that all guests can have an enjoyable experience.
Although one guest noted that the pool could use some updating, the consensus remains positive with many praising the cleanliness and the ample size of the outdoor pool. The heated pool option is particularly appreciated during cooler days and the spa facilities have also received favorable mentions.
Separate outdoor seating areas, including those in a bungalow-style restaurant setting, offer additional comfort and convenience for families. Overall, the outdoor pool area at Protur Turo Pins stands out as a well-regarded feature, contributing significantly to the hotel's appeal.
Indoor Pool
However, there were mixed opinions regarding the temperature. Some guests mentioned that while the pool is supposed to be heated, the water often felt cold. Despite this, the indoor pool and spa area were frequently praised with specific mentions of the jacuzzi being a delightful experience for both adults and even very young children.
A few comments suggested that the indoor pool area could benefit from some updates to make it more appealing. Nonetheless, the overall sentiment indicates that the indoor pool, especially when heated adequately, is a positive aspect of the guest experience at Protur Turo Pins 4* SUP.
Honeymoon
Luxury
Romantic
Yes, Protur Turo Pins 4* SUP has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Protur Turo Pins 4* SUP.
No, Protur Turo Pins 4* SUP doesn't allow dogs.
No, parking facilities aren't available at Protur Turo Pins 4* SUP.
Yes, Protur Turo Pins 4* SUP has a gym.
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