Calgary, 2369 Banff Trail Northwest51.070271,-114.115513(Show on Map)
7.6
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Comfort Inn & Suites University is celebrated for its prime location, offering guests convenient access to key landmarks such as Foothills Hospital, McMahon Stadium, and the University of Calgary. The easy proximity to Banff Trail Ctrain station facilitates swift travel to downtown Calgary. Surrounded by a safe and clean area with numerous dining options, the hotel is praised for its accessibility, catering to both leisure and business travelers.
The breakfast experience receives mixed reviews; many guests enjoy the tasty selection and the fun addition of a waffle maker. However, some express concerns about the quality and variety of food, crowded conditions, and occasional equipment issues. Despite these, the breakfast is generally appreciated as a reasonable offering for the price.
The rooms at the Comfort Inn & Suites University are often noted for their cleanliness, spaciousness, and comfort, with King suites being particularly favored for their amenities. There are occasional critiques regarding dated decor and maintenance issues, but most guests find the accommodations agreeable, complemented by a friendly and efficient staff.
Cleanliness meets guest expectations with most reviews reflecting satisfaction with the tidy environment and well-prepared accommodations. Staff receive high praise across reviews for their friendliness, professionalism, and attentiveness, significantly enhancing the guest experience.
The pool area, equipped with a water slide, is a popular feature among families, though some guests have encountered maintenance and cleanliness concerns. Nevertheless, the hotel's staff are generally responsive to such issues.
For families, the hotel offers a welcoming atmosphere with spacious suites and popular pool features like the water slide. The location's ease of access to public transportation adds to its appeal for family outings, combined with the helpful and friendly customer service.
The beds are generally described as comfortable, particularly the King-sized options, which many guests appreciate for their coziness and supportive nature. While some have noted issues with older mattresses, the overall consensus leans towards satisfaction with the bedding quality.
Overall, Comfort Inn & Suites University provides value for money with a straightforward lodging experience. It covers the essentials needed for a comfortable stay, making it an appealing option for travelers seeking convenience and affordability.
Categories
Accessible
This hotel has accessible queen rooms available. It also features an elevator and provides wheelchair access.
3 Star
Located near the University of Calgary, this hotel provides comfortable accommodations and convenient amenities. It features well-maintained rooms, a complimentary breakfast, and a friendly staff. Its proximity to the university and other attractions makes it a practical choice for visitors.
Pool Water Slide
Features water slide amenities for guests.
Indoor Pool
Guests can enjoy an indoor pool with a waterslide at this hotel. A hot tub is also on site for unwinding after a swim.
Family
Pool
Indoor Pool
Pool Water Slide
EV charging stations
Ski
Sustainability Journey
Honeymoon
Business
Gym
Room Types
King RoomFeatures a flat-screen TV and refrigerator.
Queen Room with Two Queen BedsFeatures a flat-screen TV and refrigerator.
King SuiteSpacious suite features a seating area with a microwave and refrigerator.
Family SuiteThe family room offers a tea and coffee maker. The unit has 1 bed.
Guest Reviews
7.6
Good
Review Summaries
Location
The Comfort Inn & Suites University boasts an enviable location that resonates well with guests. It's ideally situated near the Foothills Hospital, making it a convenient choice for those attending medical appointments or visiting loved ones. Additionally, the hotel's proximity to the Banff Trail Ctrain station offers guests seamless access to downtown Calgary, just a quick 15-minute journey away. The location is particularly praised for its accessibility, as it's not only close to public transportation but also within reach of McMahon Stadium, making it an appealing option for sports enthusiasts attending CFL games. The area around the hotel is filled with numerous dining options and is lauded for being safe and clean, contributing to a comfortable stay. The hotel's vicinity to the University of Calgary and major roadways adds further convenience for guests, especially those with ties to the university community or who require easy navigation around the city. With spacious, quiet rooms and exceptional accessibility, this hotel location caters perfectly to both leisure and business travelers.
Breakfast
Comfort Inn & Suites University offers a varied breakfast experience that receives mixed reviews from guests. Many visitors praised the breakfast as being good, tasty, and more than anticipated, with a pleasant selection of both hot and cold options. It includes items like scrambled eggs, sausages, muffins, waffles, yogurt, and a particularly appreciated waffle maker, which adds a fun element for families. The breakfast staff's efforts to keep the area clean and well-stocked are often noted positively, enhancing the experience for guests.
However, some guests expressed concerns about limited healthy options and occasional issues with food quality, such as rubbery eggs and odd-tasting sausages. The breakfast area can become overcrowded, which sometimes leads to disorganization and inconvenience. Issues with equipment, like a broken juice machine, and the use of paper plates and plastic cutlery were also mentioned. Overall, while the breakfast is seen as a solid offering, especially for the price, there is room for improvement in terms of variety and quality.
Rooms
The Comfort Inn & Suites University receives varied feedback regarding its rooms, with many guests praising the cleanliness and spaciousness of their accommodations. Several visitors appreciated the comfort of the King suites, noting features like separate bedrooms and the inclusion of useful amenities such as microwaves and fridges. The rooms are generally described as clean, quiet, and comfortable, which is complemented by the friendly and efficient staff, making for a pleasant stay. Guests frequently highlight the good-sized rooms and comfortable beds.
On the downside, some reviews mention areas for improvement, including dated decor and inadequate room cleaning. Issues with maintenance, such as firm or springy mattresses, broken fixtures, and non-functioning heating or cooling systems, have been noted. Rooms occasionally carried unpleasant odors, and some were in need of renovations. Despite these criticisms, many found the stay to be reasonable for the price, appreciating the hotel's modern touches and its convenient location with easy access to highways and public transit. Overall, the staff's good service and clean facilities make it a worthwhile option for travelers seeking value for money.
Beds
When it comes to the sleeping experience at Comfort Inn & Suites University, opinions from guests about the beds are varied, but trends lean towards comfort. Many guests found the beds to be very comfortable, with a particular emphasis on the coziness of the King-sized beds, often complimented for their extra pillows. The mattresses are frequently described as comfy and supportive, with several guests noting that they slept well despite existing back issues—a testament to the comfort offered.
While the general consensus celebrates the bedding's comfort, some guests encountered issues with specific types such as spring mattresses, which were sometimes reported as old and uncomfortable, with springs poking through. These issues did detract from a few stays. However, positive remarks regarding the clean and cozy bedding, including soft, quality bedsheets, are common.
Overall, while experiences can vary, many guests appreciate the comfort and quality of the beds at this hotel, particularly those in King rooms, ensuring a sound night's sleep for numerous visitors.
Cleanliness
Nestled conveniently for travelers, Comfort Inn & Suites University has garnered various opinions regarding its cleanliness through guest reviews. Many visitors found solace in the clean and welcoming environment of their rooms, often highlighting the simple comforts like tidy sheets and well-prepared accommodation. The accessibility rooms were noted for their spaciousness and cleanliness, mirroring a pattern across numerous comments that praised the neatness of the rooms and facilities. Some guests appreciated the overall clean appearance of the place and commented positively about the friendly and helpful staff, who were instrumental in ensuring rooms were well equipped and comfortable upon arrival.
However, amidst these favorable reviews, there were certainly contrasting experiences. The state of the pool and hot tub was repeatedly criticized, with several guests suggesting they needed thorough cleaning and upgrades. Problems such as dated interiors, unpleasant odors, and unsatisfactory cleaning frequency also emerged as concerns for a portion of the guests. Issues with water-damaged bathroom areas and carpets needing better vacuuming were noted, which could detract from the overall experience.
Nevertheless, the majority of travelers seemed satisfied with the comfort provided, acknowledging clean accommodations as an aspect that met their expectations and contributed to their stay at the hotel.
Staff
The guest reviews for Comfort Inn & Suites University paint a glowing picture of the hotel's staff, with the vast majority of feedback highlighting their friendliness and professionalism. Visitors frequently commend the team for being welcoming, kind, and exceptionally helpful, creating a positive and accommodating atmosphere for travelers. Words like 'amazing', 'awesome', and 'fantastic' are often used to describe both the front desk staff and other team members across various departments, indicating a consistently high level of service throughout the hotel. The staff's attentiveness, from check-in to room service, is praised, with guests mentioning efficient service and helpful assistance in various situations. Even in instances of inconvenience, such as a vehicle break-in, the staff's support was noted and appreciated. While a few reviews do mention isolated negative experiences, the overwhelming sentiment reflects a courteous, knowledgeable, and efficient team, which significantly enhances the overall guest experience at the Comfort Inn & Suites University.
Pool
The pool area at Comfort Inn & Suites University is clearly a highlight for many guests, especially those traveling with children. Featuring a fun water slide, the pool is often described as a hit, providing great enjoyment for kids and families. When operational, both the pool and hot tub receive praise for their enjoyable temperatures and being a delightful aspect of the hotel experience. The excitement around the pool area, particularly from families, suggests it is a significant attraction.
However, experiences seem inconsistent as some guests encountered issues with maintenance and cleanliness, with reports of the pool being scummy and closed during certain stays. There were also concerns about water problems affecting the hot tub's functionality. Despite these issues, the staff are noted to be responsive and aim to address problems quickly. Overall, the pool's facilities, especially the water slide, significantly enhance the hotel experience, albeit occasionally overshadowed by maintenance and cleanliness concerns.
Family
Comfort Inn & Suites University offers families a welcoming atmosphere with activities that cater to both adults and children, making it a great option for a family stay. The smaller family-sized pool and water slide, conveniently located near the reception, are particularly popular. Guests frequently note that their children enjoyed playing in the cozy pool area and using the waterslide. The presence of many families enjoying the pool adds to the lively ambiance.
Family suites are spacious, providing ample room for relaxation after a day of activities. While there are occasional comments about room configuration, overall, families appreciate the accommodations, particularly the available bunk beds in certain setups.
The convenient location, with easy access to public transportation via the nearby LRT, allows for versatility in planning outings. Guests also commend the hotel staff for their friendliness and helpful customer service, which significantly enhances the overall experience. These factors combine to make Comfort Inn & Suites University a preferred choice for families looking for convenience, comfort, and fun activities for their kids during their stay.
3 Star
The Comfort Inn & Suites University offers a straightforward lodging experience that aligns with expectations for its price range. Guests have noted that while the establishment is relatively basic, it provides the essentials needed for a short stay. The rooms are consistently described as clean and the beds comfortable, contributing to a restful night's sleep. While breakfast offerings are considered basic, they meet general expectations for such accommodations. An appealing feature of the hotel is its value, especially for travelers seeking an economical option for a night away. Though some reviews highlight discrepancies in cleanliness, the staff is often praised for their service. Overall, the facility is deemed satisfactory for a brief visit.
FAQ
Yes, Comfort Inn & Suites University has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Water Slide.
No, a spa isn't available at Comfort Inn & Suites University.
No, Comfort Inn & Suites University doesn't allow dogs.
No, parking facilities aren't available at Comfort Inn & Suites University.
