The staff at Elia Estia received high praise from guests with many reviews specifically mentioning how helpful, friendly and kind they were. Guests were impressed with the staff's quick response to their needs and questions. Mr. Kostas, who greeted guests late at night, was particularly noted for his helpfulness. The check-in/out staff were described as great and very friendly. However, there were a few negative comments about unhelpful and rude staff, but these were in the minority. Overall, guests left overwhelmingly positive reviews about the personnel, who were described as accommodating, hospitable, professional and always willing to assist. From receptionists to cleaning staff, many guests expressed their gratitude for the outstanding service provided.
