Emerald Hotel & Suites Calgary Airport
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Summary of reviewsEmerald Hotel & Suites Calgary Airport offers a convenient location ideal for travelers seeking accessibility, particularly those with early flights or late arrivals. Close to Calgary Airport and well-connected to restaurants, shops, Sunridge Mall and public transit, the hotel is a practical choice for both leisure and business travelers despite some commenting on the industrial feel of the area.
Reviews of the rooms are mostly positive, highlighting the modern, spacious accommodations with essential amenities like coffee makers, fridges and microwaves. Several guests appreciated the clean and comfortable rooms, recently renovated with a fresh look. The comfortable beds and room sizes, including those with kitchenettes, add to the appeal, though inconsistent praise regarding cleanliness and maintenance issues point to areas needing improvement.
Cleanliness receives mixed reviews. While some guests praised the pristine conditions of their rooms, others noted neglected areas like grimy bathrooms and dirty carpets. This inconsistency suggests that while the hotel has updated facilities, maintaining them properly is a challenge.
The hotel staff have received praise for their friendliness and willingness to help, contributing to a welcoming atmosphere. However, some guests reported experiences of unprofessional and indifferent service, highlighting a need for enhanced staff training to ensure consistent customer satisfaction.
The free WiFi generally meets guest expectations with many noting efficient connectivity and good coverage. Some intermittent issues were reported but did not overwhelmingly detract from its functionality.
Emerald Hotel & Suites is described as family-friendly, providing various activities for children, including a splash zone and pool. These amenities have been well-received, making the hotel a suitable choice for families.
Pet owners will find the hotel accommodating with a lenient pet policy, though there are concerns about cleanliness, such as dog hair and poop not being properly managed. Enhanced cleaning protocols could improve the experience for guests traveling with pets.
The breakfast experience, however, is broadly criticized for limited, unappetizing options and a lack of a proper dining area, detracting from the overall stay. Improvement in this area is necessary to meet guest expectations.
Accessibility features receive mixed feedback. While the hotel's convenient location is praised, issues such as malfunctioning elevators and high bathtubs create difficulties for those with mobility issues. Improving these facilities could significantly enhance the experience for guests with disabilities.
Overall, Emerald Hotel & Suites Calgary Airport is valued for its strategic location, affordability and family-friendly and pet-friendly policies. However, it must address cleanliness, maintenance and service inconsistencies to fully meet and exceed guest expectations.
Categories
Reviews of the rooms are mostly positive, highlighting the modern, spacious accommodations with essential amenities like coffee makers, fridges and microwaves. Several guests appreciated the clean and comfortable rooms, recently renovated with a fresh look. The comfortable beds and room sizes, including those with kitchenettes, add to the appeal, though inconsistent praise regarding cleanliness and maintenance issues point to areas needing improvement.
Cleanliness receives mixed reviews. While some guests praised the pristine conditions of their rooms, others noted neglected areas like grimy bathrooms and dirty carpets. This inconsistency suggests that while the hotel has updated facilities, maintaining them properly is a challenge.
The hotel staff have received praise for their friendliness and willingness to help, contributing to a welcoming atmosphere. However, some guests reported experiences of unprofessional and indifferent service, highlighting a need for enhanced staff training to ensure consistent customer satisfaction.
The free WiFi generally meets guest expectations with many noting efficient connectivity and good coverage. Some intermittent issues were reported but did not overwhelmingly detract from its functionality.
Emerald Hotel & Suites is described as family-friendly, providing various activities for children, including a splash zone and pool. These amenities have been well-received, making the hotel a suitable choice for families.
Pet owners will find the hotel accommodating with a lenient pet policy, though there are concerns about cleanliness, such as dog hair and poop not being properly managed. Enhanced cleaning protocols could improve the experience for guests traveling with pets.
The breakfast experience, however, is broadly criticized for limited, unappetizing options and a lack of a proper dining area, detracting from the overall stay. Improvement in this area is necessary to meet guest expectations.
Accessibility features receive mixed feedback. While the hotel's convenient location is praised, issues such as malfunctioning elevators and high bathtubs create difficulties for those with mobility issues. Improving these facilities could significantly enhance the experience for guests with disabilities.
Overall, Emerald Hotel & Suites Calgary Airport is valued for its strategic location, affordability and family-friendly and pet-friendly policies. However, it must address cleanliness, maintenance and service inconsistencies to fully meet and exceed guest expectations.
Accessible Hotel
This hotel offers accessible features such as roll-in showers and accessible parking. Assistive listening devices and Braille or raised signage are provided.
Hotel for Honeymoon
Family Friendly Hotel
Guest Reviews
Emerald Hotel & Suites Calgary Airport is ideally situated for travelers seeking convenience and accessibility. Its prominent feature is its proximity to the Calgary Airport, making it an excellent choice for those with early flights or late arrivals. Guests frequently mention the hotel’s advantageous location, as it is close to various restaurants, shops and the Sunridge Mall. The hotel also benefits from easy access to public transportation, including buses and the C-Train, facilitating smooth transit to downtown Calgary and other tourist attractions.
The central location also appeals to business travelers, given its placement in a commercial district. For those visiting specific destinations within Calgary, such as attending an appointment, visiting the zoo or traveling for motorhome rentals, the hotel position proves quite suitable. Convenient highway access further enhances its appeal for those looking to navigate the city efficiently.
Despite some comments about the area feeling a bit deserted or industrial, the consensus is that the Emerald Hotel provides a good mix of amenities and accessibility, making it a practical choice for varied itineraries. Overall, its reasonably priced rooms paired with the strategic location make it a convenient base for both leisure and business visitors to Calgary.
The breakfast experience at Emerald Hotel & Suites Calgary Airport has garnered consistently negative feedback from guests. Many reviewers expressed disappointment over the limited and unsatisfactory options provided, which included items such as a small juice box, granola bars, packaged cookies and sandwiches. Some guests were frustrated that breakfast items were cold, stale or unappetizing. Additionally, there was no communal dining area due to renovations, leading to breakfast being handed out in bags or at the reception desk.
The lack of variety and freshness was a common concern with some guests expecting more substantial breakfast options like hot meals or fresh fruit, only to be met with minimal offerings. In some cases, guests did not receive any breakfast despite it being advertised. Many commented that the breakfast setup felt unsanitary and insufficient, often like a snack rather than a proper meal.
Positively, a small number of guests appreciated the convenience of a grab-and-go option and applauded what was available, noting that it met basic expectations given the price point. Overall, though, it is clear the breakfast experience is an area that needs significant improvement to match guests' expectations and the hotel's promotional claims.
Traveler reviews of Emerald Hotel & Suites Calgary Airport present a mixed picture of the accommodations. On the positive side, many guests appreciated the modern and spacious rooms, which came equipped with essential amenities such as a coffee maker, refrigerator, microwave and safe. Several reviews highlighted the cleanliness and comfort of the rooms with some noting recent renovations that added a fresh and updated look to the interiors.
Guests were pleased with the comfortable beds and the room sizes, especially those that included separate living areas or kitchenettes. Rooms were often described as clean, quiet and well-appointed, providing a satisfactory experience for those staying for both short and longer durations. Additionally, the hotel's location and affordability were frequently praised, making it a practical choice for travelers.
However, there were significant downsides mentioned as well. Cleaning and maintenance issues were recurrent themes with guests reporting unclean rooms, lingering cigarette smells and poor housekeeping. Some rooms were described as dark, outdated or having signs of wear and tear like broken fixtures and dirty carpets. Several reviews also noted that the photos online did not match the reality, leading to disappointment.
Issues with room amenities like non-functional fridges, broken air conditioners and insufficient lighting detracted from the overall experience for some guests. Additionally, some rooms suffered from noise disturbances due to inadequate soundproofing.
Overall, while the Emerald Hotel & Suites Calgary Airport offers good value with spacious, newly renovated rooms and essential amenities, there are notable inconsistencies in room cleanliness and maintenance that potential guests should consider.
Emerald Hotel & Suites near Calgary Airport has received varied feedback regarding the comfort and quality of their beds. Many guests have described the beds as comfortable with several specifically noting they had a good night's sleep. A number of reviews mentioned new or clean beds and the extra bedding provided some guests with additional comfort. There were a significant number of accounts where guests found the beds to be exceptionally comfy, clean and accommodating.
However, there were some recurring issues, especially regarding bed size and mattress quality. Some beds were noted to be small or not as advertised, leading to discomfort or the need for guests to sleep separately. Complaints about old or noisy mattresses, as well as unclean bed sheets and pillows, appeared consistently. Some guests experienced issues with springs poking through, mattresses being too hard and beds moving around easily. Despite these concerns, many found the beds satisfactory for a night’s stay, while others found them in need of improvement.
In summary, while Emerald Hotel & Suites has made an effort to provide comfortable and clean bedding, feedback suggests that bed quality can be inconsistent. It’s worth checking recent reviews for updates on these issues before booking.
Nestled conveniently near the Calgary Airport, the Emerald Hotel & Suites boasts newly-renovated facilities. While some guests appreciated the clean, well-maintained rooms featuring fresh linens and modern amenities, others highlighted issues regarding overall cleanliness. The contradictions are notable: some reviews emphasized spotless and comfortable rooms, while others pointed out instances of visible dirt, grimy bathrooms and un-vacuumed floors.
Guests frequently mentioned issues like dirty bathtubs, stained bed linens and hair left behind by previous occupants. The hallways and common areas often were described as less than pristine with mentions of garbage, food debris and unpleasant odors adding to a sense of neglect. Although the hotel has clearly been recently updated, certain maintenance tasks seem overlooked, leaving areas like carpets, walls and fixtures in need of deep cleaning.
While the hotel provides potentially good value with updated rooms and friendly staff, maintaining consistency in cleanliness remains a significant challenge. Those lucky enough to get a clean room had pleasant stays, but frequent mentions of hygiene issues reveal a need for improvement in housekeeping standards to ensure a uniformly positive experience for all visitors.
The Emerald Hotel & Suites Calgary Airport presents a mixed bag of experiences when it comes to staff interactions. Most notably, many guests highlighted positive experiences with the staff's friendliness and helpfulness. The front desk often received praise for being welcoming and accommodating with specific mentions of staff members going out of their way to adjust prices and promptly respond to requests. Guests appreciated the warm and polite demeanor of various staff members, noting that they created an inviting atmosphere.
However, not all experiences were positive. Some guests reported unprofessionalism and rudeness from the staff, including receptionists. There were instances of staff being unresponsive, indifferent or even outright rude, which significantly overshadowed the positive experiences for some visitors. Issues with housekeeping, including towels not being replaced and rooms not being properly cleaned, were also mentioned.
Overall, while many guests found the staff to be friendly and accommodating, there were notable inconsistencies in service quality and professionalism. The varying experiences suggest that while the hotel has the potential for excellent customer service, it might benefit from additional staff training to ensure all guests receive a consistently pleasant experience.
The Emerald Hotel & Suites Calgary Airport offers free WiFi throughout its premises with many guests finding the service sufficient and efficient. Several reviews highlight the good coverage and speed of the WiFi, noting that the internet was strong enough for their needs. In some cases, the WiFi was even described as the fastest encountered by travelers. However, there are mentions of intermittent connectivity issues and instances where the WiFi did not work in the rooms or got disconnected frequently. Despite these occasional downtimes, the hotel's complimentary WiFi generally meets guest expectations for a convenient and efficient internet connection during their stay.
Emerald Hotel & Suites Calgary Airport offers a family-friendly environment with a range of activities for kids that have garnered positive feedback from guests. The hotel is well suited for families, as indicated by multiple reviews mentioning its family-friendly nature and the presence of many families staying there.
Children seem to enjoy their time at the hotel with specific highlights including a splash zone and a pool that are popular among the younger guests. The breakfast options also cater to children and there are plenty of activities to keep kids entertained such as playing cards and fun games.
Despite some negative remarks about suitability for families and concerns about staff response to safety issues, overall, the hotel provides a nice place for kids with various engaging options. The positive experiences indicate that it's a great place for families looking for a destination with many things for kids to do.
Emerald Hotel & Suites Calgary Airport has received mixed reviews regarding its accessibility for guests with disabilities. Guests appreciated its proximity to the highway, stores and public transportation, making it convenient for getting around Calgary. The location is noted for its accessibility, offering accessible rooms that are suited for guests with disabilities, including some with modern and clean interiors.
However, there were notable challenges. The hotel was under construction and many reviews highlighted the malfunctioning elevators, which were often slow, out of service or broken, making it difficult to move luggage and access higher floors. The lack of adequate elevator service was a significant inconvenience, especially for those with mobility issues or traveling with young children.
Moreover, there were concerns regarding the bathtubs, which were reportedly too high for elderly or disabled guests to use comfortably. Some guests also requested walk-in showers due to difficulties with tubs but found only minimal adaptations like handrails available. There were suggestions to increase the number of handicap parking spaces, as it was deemed insufficient by some guests.
Guests also noted that the hotel could enhance its cleanliness standards, as some rooms were not well-vacuumed and had unclean bathtubs.
Overall, while the location and some of the accessible features were appreciated, the reliability of the elevators and the room configurations need improvement for better accessibility for guests with disabilities.
Emerald Hotel & Suites Calgary Airport offers a pet-friendly environment that accommodates guests traveling with dogs, making it a notable choice for pet owners. Positive experiences highlight the exemption from additional costs to bring a pet and the hotel's respect for do not disturb signs, which is particularly useful when pets must be left alone in the room. The property’s flexibility is appreciated, including larger room accommodations for guests with dogs. Pet fees are considered reasonable by some guests, although specific charges can vary.
However, several observations indicate that the pet-friendly nature of the hotel has room for improvement. Issues regarding cleanliness are frequently mentioned, including dog hair on beds and in rooms, dog poop on carpets and even dog bones found under beds. Hallways and green areas also suffer from insufficient maintenance, being littered with dog poop. The hotel's overall atmosphere is affected by the presence of pets with guests noting a peculiar smell and occasional disturbances like barking and crying dogs at night. Clear and consistent communication about pet policies, as well as an improved cleaning protocol, could enhance the pet-friendly experience.
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Location
The central location also appeals to business travelers, given its placement in a commercial district. For those visiting specific destinations within Calgary, such as attending an appointment, visiting the zoo or traveling for motorhome rentals, the hotel position proves quite suitable. Convenient highway access further enhances its appeal for those looking to navigate the city efficiently.
Despite some comments about the area feeling a bit deserted or industrial, the consensus is that the Emerald Hotel provides a good mix of amenities and accessibility, making it a practical choice for varied itineraries. Overall, its reasonably priced rooms paired with the strategic location make it a convenient base for both leisure and business visitors to Calgary.
Breakfast
The lack of variety and freshness was a common concern with some guests expecting more substantial breakfast options like hot meals or fresh fruit, only to be met with minimal offerings. In some cases, guests did not receive any breakfast despite it being advertised. Many commented that the breakfast setup felt unsanitary and insufficient, often like a snack rather than a proper meal.
Positively, a small number of guests appreciated the convenience of a grab-and-go option and applauded what was available, noting that it met basic expectations given the price point. Overall, though, it is clear the breakfast experience is an area that needs significant improvement to match guests' expectations and the hotel's promotional claims.
Rooms
Guests were pleased with the comfortable beds and the room sizes, especially those that included separate living areas or kitchenettes. Rooms were often described as clean, quiet and well-appointed, providing a satisfactory experience for those staying for both short and longer durations. Additionally, the hotel's location and affordability were frequently praised, making it a practical choice for travelers.
However, there were significant downsides mentioned as well. Cleaning and maintenance issues were recurrent themes with guests reporting unclean rooms, lingering cigarette smells and poor housekeeping. Some rooms were described as dark, outdated or having signs of wear and tear like broken fixtures and dirty carpets. Several reviews also noted that the photos online did not match the reality, leading to disappointment.
Issues with room amenities like non-functional fridges, broken air conditioners and insufficient lighting detracted from the overall experience for some guests. Additionally, some rooms suffered from noise disturbances due to inadequate soundproofing.
Overall, while the Emerald Hotel & Suites Calgary Airport offers good value with spacious, newly renovated rooms and essential amenities, there are notable inconsistencies in room cleanliness and maintenance that potential guests should consider.
Beds
However, there were some recurring issues, especially regarding bed size and mattress quality. Some beds were noted to be small or not as advertised, leading to discomfort or the need for guests to sleep separately. Complaints about old or noisy mattresses, as well as unclean bed sheets and pillows, appeared consistently. Some guests experienced issues with springs poking through, mattresses being too hard and beds moving around easily. Despite these concerns, many found the beds satisfactory for a night’s stay, while others found them in need of improvement.
In summary, while Emerald Hotel & Suites has made an effort to provide comfortable and clean bedding, feedback suggests that bed quality can be inconsistent. It’s worth checking recent reviews for updates on these issues before booking.
Cleanliness
Guests frequently mentioned issues like dirty bathtubs, stained bed linens and hair left behind by previous occupants. The hallways and common areas often were described as less than pristine with mentions of garbage, food debris and unpleasant odors adding to a sense of neglect. Although the hotel has clearly been recently updated, certain maintenance tasks seem overlooked, leaving areas like carpets, walls and fixtures in need of deep cleaning.
While the hotel provides potentially good value with updated rooms and friendly staff, maintaining consistency in cleanliness remains a significant challenge. Those lucky enough to get a clean room had pleasant stays, but frequent mentions of hygiene issues reveal a need for improvement in housekeeping standards to ensure a uniformly positive experience for all visitors.
Staff
However, not all experiences were positive. Some guests reported unprofessionalism and rudeness from the staff, including receptionists. There were instances of staff being unresponsive, indifferent or even outright rude, which significantly overshadowed the positive experiences for some visitors. Issues with housekeeping, including towels not being replaced and rooms not being properly cleaned, were also mentioned.
Overall, while many guests found the staff to be friendly and accommodating, there were notable inconsistencies in service quality and professionalism. The varying experiences suggest that while the hotel has the potential for excellent customer service, it might benefit from additional staff training to ensure all guests receive a consistently pleasant experience.
Wi-Fi
Family
Children seem to enjoy their time at the hotel with specific highlights including a splash zone and a pool that are popular among the younger guests. The breakfast options also cater to children and there are plenty of activities to keep kids entertained such as playing cards and fun games.
Despite some negative remarks about suitability for families and concerns about staff response to safety issues, overall, the hotel provides a nice place for kids with various engaging options. The positive experiences indicate that it's a great place for families looking for a destination with many things for kids to do.
Accessible
However, there were notable challenges. The hotel was under construction and many reviews highlighted the malfunctioning elevators, which were often slow, out of service or broken, making it difficult to move luggage and access higher floors. The lack of adequate elevator service was a significant inconvenience, especially for those with mobility issues or traveling with young children.
Moreover, there were concerns regarding the bathtubs, which were reportedly too high for elderly or disabled guests to use comfortably. Some guests also requested walk-in showers due to difficulties with tubs but found only minimal adaptations like handrails available. There were suggestions to increase the number of handicap parking spaces, as it was deemed insufficient by some guests.
Guests also noted that the hotel could enhance its cleanliness standards, as some rooms were not well-vacuumed and had unclean bathtubs.
Overall, while the location and some of the accessible features were appreciated, the reliability of the elevators and the room configurations need improvement for better accessibility for guests with disabilities.
Dog Friendly
However, several observations indicate that the pet-friendly nature of the hotel has room for improvement. Issues regarding cleanliness are frequently mentioned, including dog hair on beds and in rooms, dog poop on carpets and even dog bones found under beds. Hallways and green areas also suffer from insufficient maintenance, being littered with dog poop. The hotel's overall atmosphere is affected by the presence of pets with guests noting a peculiar smell and occasional disturbances like barking and crying dogs at night. Clear and consistent communication about pet policies, as well as an improved cleaning protocol, could enhance the pet-friendly experience.
No, Emerald Hotel & Suites Calgary Airport doesn't have any pool.
No, a spa isn't available at Emerald Hotel & Suites Calgary Airport.
No, Emerald Hotel & Suites Calgary Airport doesn't allow dogs.
No, parking facilities aren't available at Emerald Hotel & Suites Calgary Airport.
No, Emerald Hotel & Suites Calgary Airport doesn't have a gym.
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