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Summary of reviewsHilton Garden Inn Calgary Downtown is highly praised for its central and convenient location, which makes it a prime choice for visitors aiming to explore Calgary. Its proximity to major attractions like Stampede Park, Calgary Tower and various dining and outdoor activities enhances its appeal. Most guests found the access to public transportation and the scenic views of the city to be exceptional benefits, despite a few concerns about the surrounding area's safety.
The hotel’s breakfast receives mixed reviews with many guests complimenting the quality and variety of the offerings, including a plentiful buffet with choices like waffles and pancakes. However, the additional cost for breakfast is a common point of contention with some guests feeling it should be included in the room price. Service speed and limited dietary options also drew some criticism.
Guests generally found the dinner experience at the on-site restaurant and bar to be favorable with commendations for the food quality and friendly service, particularly from standout staff members. However, limited operating hours, high prices and menu selection received some negative feedback.
The rooms at Hilton Garden Inn Calgary Downtown are widely appreciated for their cleanliness, spaciousness and modern design. Guests found them well-equipped, comfortable and stylish with positive mentions for large, well-furnished suites offering panoramic city views. Minor issues included noise from the heating system, occasional housekeeping oversights and some dissatisfaction with air quality.
Cleanliness throughout the hotel is a strongpoint with guests frequently highlighting the spotless and well-maintained rooms and common areas. Housekeeping is generally praised, though a small number of reviews mentioned specific cleanliness issues.
Staff service at the hotel is a major highlight, consistently praised for being friendly, accommodating and efficient. The warm, helpful demeanor of front desk, security and housekeeping staff significantly contributes to the positive guest experience, although there were occasional instances of less satisfactory service.
The Wi-Fi service receives mixed feedback. While some guests had good experiences with fast internet, others encountered difficulties with connection issues and slower speeds, suggesting a need for improvement in stability and accessibility.
The fitness facilities are well-regarded with guests describing the gym as spacious, modern and well-equipped. The pool and hot tub also provide a pleasant experience for many, though some guests found them smaller and occasionally less clean than desired.
Parking reviews are mixed; while secure underground parking is appreciated, the cost and limited availability pose challenges. Some guests also noted the inconvenience of parking across a busy street and in areas with safety concerns.
EV charging options at the hotel are a practical feature for guests with electric vehicles, offering fast and efficient service.
The hotel caters well to families, offering family-friendly rooms and amenities. However, certain aspects like room size for larger families, parking costs and the overall area’s safety were points of concern for some guests.
Lastly, the beds at Hilton Garden Inn Calgary Downtown are largely praised for their comfort, contributing to a good night’s sleep for most guests, though a few found them either too soft or saggy.
Overall, the Hilton Garden Inn Calgary Downtown provides a clean, comfortable and well-located stay with friendly staff service, despite some minor areas for improvement. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This hotel has multiple third-party sustainability certifications, including Green Key Global Eco-Rating, ISO 14001:2015 Environmental management system, ISO 50001:2018 Energy management systems, and ISO 9001:2015 Quality management systems. It is recognized as an eco-certified property.
Hotel for Honeymoon
This hotel is tagged as one of the best romantic hotels in Calgary. It provides comfortable accommodations and convenient access to downtown attractions, perfect for exploring the city.
Hotel with Free Wi-Fi
Hilton Garden Inn Calgary Downtown offers reliable Wi-Fi services, catering to travelers needing to stay connected. Its convenient location and amenities make it a practical choice for those in transit.
Business Hotel
The hotel is ideal for business travelers, offering sufficient business facilities. It has a convenient location for downtown business meetings and conferences. The rooms are spacious and comfortable.
Accessible Hotel
This hotel offers King Accessible Rooms with shower grab bars, bathtub grab bars, and toilet grab bars. Bathrooms are fitted with either a roll-in shower or an easily accessible bathtub with grab bars. General accessibility includes step-free entrance, accessible common bathrooms, smooth lobby floors, and wheelchair-accessible parking.
Hotel with Gym
The Hilton Garden Inn Calgary Downtown has fitness options for guests to stay fit and healthy while traveling.
Hotel with EV Charging Stations
The Hilton Garden Inn in downtown Calgary may provide EV charging stations for guests. Its downtown location and Hilton brand ensure a comfortable stay with convenient charging.
3-Star Hotel
This hotel features a central downtown location, providing easy access to Calgary's business and entertainment venues. It offers comfortable rooms, an on-site restaurant, and a fitness center, making it suitable for both business and leisure travelers.
Hotel with Indoor Pool
An indoor pool is available for guests at this downtown Calgary hotel.
Hotel near Golf Courses
Hotel near Ski Resorts
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
EV charging stations
Room Types
King RoomThis room offers a 47" flat-screen TV, work desk, ergonomic chair, mini-fridge, and free WiFi.
King Corner SuiteThis spacious suite offers a 47" flat-screen TV, work desk, ergonomic chair, mini-fridge, and free WiFi.
King Corner Suite with ViewThis room offers a 47" flat-screen TV, work desk, ergonomic chair, mini-fridge, and free WiFi. A view of the surrounding city is enjoyed.
King Room with Tub - Mobility and Hearing AccessThis room offers a 47" flat-screen TV, work desk, ergonomic chair, mini-fridge, and free WiFi.
Any photos may not reflect the specific accessible room type or room feature. This room features one king bed and an accessible tub. The room also has a visual alarm, and notification devices for the doorbell or door knock and incoming telephone calls.
Queen Room with Two Queen BedsThis room offers a 47" flat-screen TV, work desk, ergonomic chair, mini-fridge, and free WiFi.
Guest Reviews
8.1
Very Good
Location
Hilton Garden Inn Calgary Downtown boasts a very convenient and central location, making it an ideal spot for visitors looking to explore the heart of Calgary. Guests appreciated the proximity to major attractions such as Stampede Park, BMO Centre, Calgary Tower and Studio Bell. The hotel's position near the train line and public transport options enhances its accessibility, while walking distance to the Saddledome and various downtown venues adds to its appeal. Food enthusiasts will find the nearby restaurants and pubs a plus and those interested in outdoor activities can easily access the river and walking trails. Despite some concerns about the surrounding area's safety, the hotel's location remains a significant highlight for most visitors, offering great views of the city and convenient access to all downtown activities.
Breakfast
Visitors to the Hilton Garden Inn Calgary Downtown have shared a mix of opinions about the breakfast offerings at the hotel. Many guests praise the quality of the breakfast, describing it as very good, great, delicious and even exceptional. The breakfast buffet is noted for being varied and abundant with options such as waffles and pancakes making it a satisfying part of the stay.
However, the breakfast comes at an additional cost, which some visitors feel is too high for what is provided. Several reviews mention that breakfast should be included in the room price, especially considering the overall cost of the stay. The pricing has been criticized as overpriced and not always worth the value. Some guests found the options limited with comments on the need for more variety and considerations for dietary requirements.
Service speed has also been an issue with a few mentioning slow service and long waits. A few negative experiences include breakfast being cold or not up to standard with some guests calling it pathetic or mediocre for a hotel of this category. Despite the mixed reviews, the on-site restaurant seems to provide a generally positive dining experience and staff responsiveness in the breakfast room receives favorable mentions.
Dinner
The Hilton Garden Inn Calgary Downtown offers a mixed dining experience according to guest reviews. Many patrons praised the on-site restaurant for delivering great meals and excellent food. The restaurant's service was frequently highlighted as friendly and welcoming with specific staff members like Jordan and Roy receiving commendations for enhancing the dining experience. Guests enjoyed tasty dinners and found the food and drinks generally satisfying with decent options available at the downstairs bar.
However, some reviews pointed out limitations, such as the restaurant not being open throughout the day and the bar closing early. A few diners encountered issues with short staffing, limiting their ability to get a table and others remarked on the high prices and limited menu selections. There were also comments about the restaurant being on the less good side and the menu being limited. Despite these drawbacks, other guests reported excellent meals and great service, suggesting that the quality of the dining experience can vary. Overall, while the dining options have strong points, potential guests might need to plan around the restaurant's availability and offerings.
Rooms
The rooms at Hilton Garden Inn Calgary Downtown receive high praise for their cleanliness, spaciousness and modern design. Guests mentioned that the rooms are lovely, cozy and equipped with everything needed for a comfortable stay, including modern amenities and comfortable furnishings. The rooms vary in size with many guests highlighting the large, well-furnished suites that offer panoramic views of the city. The décor is modern and stylish, ensuring a pleasant atmosphere.
Many reviews highlight the excellent room layout, which is both efficient and thoughtfully designed, providing lots of light and comfort. Suites are particularly noted for their size and luxurious feel with spacious bathrooms and large showers adding to the overall experience. The cleanliness of the rooms is consistently noted with many describing the rooms as impeccably clean and very well maintained.
However, a few guests mentioned minor issues such as the air being too dry, noise disturbances from the heating and air conditioning system and occasional housekeeping oversights. Some rooms had views that were highly appreciated, while others had issues like black-out shades that didn't fully close. Despite these small setbacks, the overall feedback indicates that the rooms at this hotel are highly comfortable, modern and clean, making for a pleasant stay in downtown Calgary.
Beds
Guests of the Hilton Garden Inn Calgary Downtown largely praised the beds for their comfort. Many highlighted that the beds were very comfortable with several describing them as comfortable, comfy and even extra comfortable. Descriptions like comfy backrests and best bed, along with specific praise for the size and comfort of the beds, were common. The pillows also received favorable mentions with some guests considering them to be the best.
However, there were mixed experiences as well. A few guests found the beds uncomfortable, overly soft or saggy, while others reported issues like bed bugs and noisy or squeaky beds. Despite some criticisms, the majority of reviews lean positive, emphasizing a good night's sleep with guests feeling rested and comfortable in the spacious and clean rooms.
Cleanliness
At the Hilton Garden Inn Calgary Downtown, cleanliness is a hallmark of the guest experience. Most visitors praise the hotel for maintaining clean and tidy rooms, consistently highlighting the hotel's updated and modern accommodation as spotless and comfortable. The hotel and common areas often receive commendations for their overall cleanliness and friendly atmosphere. Guests consistently note the clean and secure environment provided by the hotel with some describing their rooms as spacious and beautifully modern.
Housekeeping is generally well-regarded with rooms reported to be cleaned thoroughly and maintained to high standards. The bathroom and other areas of the suite are often mentioned as very clean, ensuring a comfortable stay for guests. Specific mentions of clean surfaces and good sanitization measures further reinforce the positive impression of the Hilton Garden Inn’s commitment to providing a hygienic environment.
However, there are occasional mentions of housekeeping issues, such as dirty windows, confusion among cleaning staff and some instances where the cleanliness could have been better. A few reviews detail specific problems such as peeling bathroom walls, rusty showers and a particular emphasis on a room not meeting expected cleanliness standards. Despite these isolated incidents, the overall sentiment remains positive with guests repeatedly highlighting the very clean facilities and friendly staff at the Hilton Garden Inn Calgary Downtown.
Staff
The Hilton Garden Inn Calgary Downtown boasts an overwhelmingly positive reputation for its friendly and accommodating staff. Guests frequently commend the front desk personnel for their helpful and welcoming demeanor, highlighting their promptness and efficiency. The bell boys and security staff are also noted for their politeness and timely assistance, contributing to the overall warm atmosphere of the hotel.
Most reviews shine a light on the remarkable attitude of the staff, describing them as attentive, kind and very accommodating. The manager and reception staff often receive special mentions for their exceptional and approachable service, making the check-in and check-out processes smooth and pleasant. The cleaning team is praised for their excellence and politeness, ensuring guests feel comfortable and well-cared for during their stay.
While predominantly positive, a few reviews suggest that some staff members appeared stressed and their service was less friendly or welcoming. However, these instances are exceptions rather than the rule, as the majority of guests found the staff to be helpful, polite and genuinely interested in providing great service.
Overall, the staff at Hilton Garden Inn Calgary Downtown are a major highlight, consistently leaving guests with a favorable and memorable experience.
Wi-Fi
Guests have mixed experiences with the Wi-Fi at Hilton Garden Inn Calgary Downtown. Some found the internet connection to be good and the Wi-Fi to be super fast. However, many reports highlight issues such as confusion with the Wi-Fi connection, difficulty logging in and generally below-average speeds. Others encountered unreliable service with some unable to use the Wi-Fi at all. It has been suggested that registering for "hhonors" rather than using a Wi-Fi code might be a better option. While there are a few positive remarks about the Wi-Fi, it's clear that improvement is needed in terms of stability and ease of access.
Gym
The fitness facilities at Hilton Garden Inn Calgary Downtown have received commendable feedback from guests. The gym is frequently described as big, spacious and modern. Visitors have highlighted that it is well-equipped and clean, offering a comfortable workout environment. Additionally, the fitness center comes well-appointed with various amenities including gym towels and classes. Guests appreciated the upkeep of the gym, noting it is well-maintained. Alongside the gym, the hotel features additional wellness facilities such as a pool and spa, adding to the overall positive experience. Despite some mentions of it being compact or small, the general sentiment towards the gym remains highly favorable.
Pool
The pool and hot tub at Hilton Garden Inn Calgary Downtown receive mixed reviews from guests. Many highlight the pool and hot tub as clean, warm, comfortable and excellent places to unwind, noting that they had a lot of fun and appreciated the provided pool towels. However, several guests mention the pool being on the smaller side and occasionally a bit cold. There are also instances of the pool and surrounding area being outdated and not very clean. Additionally, the pool's operating hours and hot tub functionality have been concerns for some. Despite these issues, the pool area generally offers a pleasant experience for those looking to relax or have fun during their stay.
Parking
The Hilton Garden Inn Calgary Downtown has garnered mixed reviews when it comes to parking facilities. On the positive side, options like underground parking offer secure and convenient spots with clear directions making navigation relatively straightforward. Some guests found the underground parking to be a significant advantage, while others noted that parking across the street was affordable and safe.
However, several guests encountered challenges. Many reviewers mentioned that the parking is pricey with costs going up to $50 per day, which is often charged separately and not disclosed during booking. The limited availability of spots, especially in the underground parking, led some to park in a public car park or across the road, which can be time-consuming and sometimes confusing.
The location of the parking facilities across a busy street and in a sketchy area with safety concerns, was highlighted as a drawback. Additionally, the absence of free parking, coupled with the inconvenience of potentially full parking lots, left some guests dissatisfied. Overall, while there are secure and organized options available, the cost and limited availability remain significant pain points.
EV charging stations
The Hilton Garden Inn Calgary Downtown offers convenient EV charging options, featuring fast and efficient chargers stationed on the premises. Guests have noted the availability of two chargers, which provide swift charging for electric vehicles. While some reviews pointed out their noticeable presence, there wasn't consistent feedback on the overall provision of EV charging services. Nonetheless, for those driving electric vehicles, the hotel's charging facilities stand out as a practical and speedy solution.
Family
The Hilton Garden Inn Calgary Downtown offers a welcoming atmosphere for families, showcasing family-friendly rooms and providing amenities suitable for those traveling with little ones, including baby-related items. Families will find the hotel accessible, even with bulky luggage. The central location is convenient for those navigating the city without a car.
However, some aspects may be less accommodating for families; for instance, some guests found the hotel not entirely child-friendly and felt uncomfortable walking alone with children in the surrounding area. The queen rooms have been described as small for a family of four, both during the day and at night. Practical issues like pricy parking and an overpriced pantry also came up with the restaurant not being open throughout the day.
Despite these drawbacks, many families enjoyed their stay, highlighting the overall family-friendly environment and the enjoyment of their visit.
4 Star
Hilton Garden Inn Calgary Downtown offers a solid four-star experience with several amenities that live up to this rating. The hotel is centrally located in the city centre, providing an ideal base for exploring Calgary. Guests appreciate the nice and frequently deemed luxurious rooms, although some note that the rooms could be slightly dated for a four-star hotel.
The hotel's complimentary breakfast is appreciated, though there are comments suggesting the breakfast options might not entirely meet four-star expectations. Dining options in general are rated as four-star quality, ensuring a pleasant culinary experience. Overall, the hotel meets four-star standards, providing a comfortable and convenient stay with the promise of quality service.
3 Star
Hilton Garden Inn Calgary Downtown offers an affordable option with facilities and services typical of a three-star hotel. Guests can expect basic but adequate amenities that align with the hotel's star rating. Some reviews suggest that the experience may fall short of three-star standards with a few comparing it more closely to a two-star level. Despite these critiques, the hotel is associated with the trusted Hilton brand, offering a reliable and familiar experience as reflected in names such as Hilton Garden, Hilton Suites and Hilton Residence.
Business
The Hilton Garden Inn Calgary Downtown is ideal for business travelers, offering sufficient business facilities and a convenient location for downtown business meetings and conferences. Guests find the hotel very accommodating with a business-friendly atmosphere. Rooms are spacious and comfortable, contributing to a restful stay. The staff is noted for their friendliness, enhancing the overall experience. Despite being close to businesses, it's important to note that the surrounding area may feel a bit sketchy. Overall, it is highly rated for travelers on business.
Accessible
The Hilton Garden Inn Calgary Downtown has mixed reviews regarding its accessibility for guests with disabilities. On the positive side, the hotel features accessible parking directly from the hotel and has been noted for good accessibility overall. The bathrooms are also described as nice and accessible and it is convenient for wheelchair users, having been advertised as wheelchair accessible.
However, some concerns were raised. The hotel entrance and approach are reported as not being easily accessible, which might be a significant drawback for some guests. In addition, issues such as dusty coverings and security walls near areas where the disabled live highlight areas where the hotel could improve to better accommodate all guests. Overall, while there are several accessible features, some limitations could affect the overall accessibility experience.
Indoor Pool
The indoor pool at the Hilton Garden Inn Calgary Downtown receives positive remarks for its cleanliness and well-maintained facilities. Guests appreciate the convenience of having an indoor pool, contributing to the amenities available at the hotel. While the pool area is noted for being a nice space, it is important to be aware that there are no lockers available. There have been occasional mentions of the pool not being useable at times, yet the overall sentiment focuses on a generally favorable experience with the indoor pool offerings. The facility complements the hotel's gym, adding to the overall fitness amenities available to guests.
Dog Friendly
The Hilton Garden Inn Calgary Downtown is highly praised for being a welcoming destination for travelers accompanied by their furry friends. Many guests have highlighted the hotel's strong commitment to being dog-friendly with specific mentions of dog-friendly rooms and a generally pet-friendly environment. While the hotel is celebrated for its accommodating stance towards pets, it is noted that there are no specific amenities provided for dogs. Despite this, the positive overall experience of pet owners indicates that the hotel is well-suited for those traveling with pets.
Yes, Hilton Garden Inn Calgary Downtown has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hilton Garden Inn Calgary Downtown.
Yes, Hilton Garden Inn Calgary Downtown welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Calgary Downtown.
Yes, Hilton Garden Inn Calgary Downtown has a gym.