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Summary of reviewsThe ibis Budget - Campbelltown impresses with its strategic and convenient location. Guests appreciate its proximity to shopping centers, dining options, major highways and public transportation, making it an ideal choice for both short-term and extended stays. Its location near Campbelltown Hospital and Western Sydney University also adds to its convenience, especially for those with diverse travel needs. The nearby area is noted for being quiet and tidy, further contributing to a pleasant stay.
The staff at the hotel are frequently praised for their friendliness and helpfulness, significantly enhancing guest experiences. Reception and housekeeping staff are singled out for their efficient and welcoming service, contributing to an overall positive atmosphere.
While the rooms are noted for their cleanliness, they are basic and compact, appealing mainly to budget-conscious travelers looking for a no-frills overnight stay. Some guests found the rooms small and dated with occasional issues related to cleanliness and amenities, suggesting that renovations could improve the overall experience.
Breakfast at the hotel receives mixed reviews. Some guests find it adequate with a basic selection, while others believe it lacks variety and does not offer good value for money. Positive interactions with the staff during breakfast slightly ameliorate these concerns, but many guests prefer nearby dining options.
WiFi service at the hotel could be improved, as it is currently only strong in the foyer and presents access difficulties. The parking facilities, on the other hand, are frequently commended for being ample, convenient and free, adding to the overall positive experience.
The beds are another mixed point with many guests finding them comfortable and adequate for a budget stay, while others suggest improvements in mattress and bedding quality, particularly for top bunks.
For guests with disabilities, the hotel can accommodate their needs, especially if a ground floor room is requested in advance, though improvements in bathroom accessibility are suggested.
Overall, ibis Budget - Campbelltown stands out for its excellent location, friendly staff and decent amenities, making it a suitable choice for budget-conscious travelers despite some areas needing enhancement. Show more
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Categories
Hotel with Parking
Accessible Hotel
3-Star Hotel
Room Types
Standard King Room with a Single Overhead Bunk Bed The double room provides air conditioning, an electric kettle, as well as a private bathroom featuring a shower. This double room features heating, a TV and a quiet street view. The unit offers 1 bed.
Standard Queen Room with a Single Overhead Bunk BedThe triple room offers air conditioning and an electric kettle, as well as a private bathroom featuring a shower. This triple room provides heating, a TV and a quiet street view. The unit offers 2 beds.
Standard Queen RoomThe double room features air conditioning and an electric kettle, as well as a private bathroom boasting a shower. The unit has 1 bed.
Standard Room with Two Single King Beds and Overhead BunkThe triple room provides air conditioning and an electric kettle, as well as a private bathroom featuring a shower. This triple room offers heating, a TV and a quiet street view. The unit offers 3 beds.
Guest Reviews
6.7
Rated
Location
The ibis Budget - Campbelltown boasts an excellent and convenient location that meets various needs. Situated near shopping centers, dining venues and fast food restaurants, it provides easy access to a variety of food options and amenities. The hotel is strategically positioned close to major highways and the Freeway, making it an ideal stopover for travelers on long road trips or for those commuting between Melbourne and Sydney. Guests appreciated its proximity to public transport, including the railway station, which offers convenient travel options.
The location serves both leisurely and urgent needs, being in close proximity to the Campbelltown hospital and Western Sydney University. It’s perfect for a quick overnight stay with easy parking and access to the main road. The area around the hotel is noted for being quiet and tidy, offering a peaceful respite despite its centrality. Budget-conscious travelers found the hotel’s location ideal for its price range, providing good value for money. Overall, the hotel’s central and accessible location caters well to a variety of travel purposes, whether for a short stopover or extended stay.
Breakfast
Guests have varying opinions about the breakfast at the ibis Budget - Campbelltown. Some found the breakfast to be good, noting a decent selection of cereals, yoghurt and toast, while others appreciated the breakfast as basic yet sufficient. Kind and helpful staff were also highlighted, enhancing the dining experience for some guests. However, many guests felt the breakfast offering was sparse and not worth the money with complaints about the limited selection, such as only having toast and spreads. Some suggested opting for nearby cafés or fast food options instead. The timing of the breakfast service was another point of contention with several mentions of the service ending too early. Although some guests thought the continental breakfast was fine for the price, others were disappointed by the additional cost as it was previously included in the room rate. Overall, while some guests found the breakfast satisfactory, there is a consensus that it could use more variety and better value for the price.
Rooms
The rooms at ibis Budget - Campbelltown are compact and basic, offering an affordable option for travelers seeking a no-frills, overnight stay. While the simplicity and cleanliness of many rooms are appreciated, guests frequently comment on the small, claustrophobic spaces and the dated, worn-down condition of the overall facilities.
The rooms are sparsely furnished and often likened to feeling like a jail cell due to bare walls and minimal decor. Bathrooms are notably small and may combine the shower and toilet in a cramped, capsule-like space. Issues with cleanliness, such as dust build-up and occasional mold, are also mentioned, although some find the rooms clean enough for their needs.
Amenities like air conditioning and power points are limited and occasionally non-functional. The showers generally work well, though some drainage problems are reported. Bedding and additional amenities are very basic with some guests finding stains or discomfort in the linens.
Overall, ibis Budget - Campbelltown offers a reasonable option for budget-conscious travelers who prioritize cost over comfort and are just looking for a place to sleep. However, the hotel could benefit greatly from renovations and increased attention to cleanliness to improve the guest experience.
Beds
The beds at ibis Budget - Campbelltown receive mixed reviews from guests. Many found the beds to be comfortable and conducive to a good night's sleep with several reviews highlighting clean and comfy linens. The beds were largely described as soft, very comfortable and providing a satisfactory rest for a budget stay. However, some guests noted issues with the mattresses being too hard, too soft or ancient, which affected their comfort. The bunk beds, in particular, seemed to be less comfortable with some guests mentioning discomfort and inadequate bedding. Cleanliness was generally praised, though there were isolated comments about beds not being made regularly and occasional instances of unclean beds. For those simply needing a place to rest for the night, the hotel offers functional, cheap and simple accommodations, close to the train station, fitting up to three people comfortably. While the main beds often met the needs of guests, improvements were suggested for pillows, top bunks and blanket quality. The sleep experience varied but was sufficient for many budget-conscious travelers.
Cleanliness
The cleanliness of ibis Budget - Campbelltown receives mixed reviews from guests. Positive aspects include many guests finding their rooms to be clean, tidy and comfortable, often mentioning the cleanliness of the beds, towels and common areas. Staff members are frequently described as friendly and helpful, contributing to an overall pleasant stay for some travelers. The property also benefits from its convenient location close to the highway and nearby amenities.
However, several recurring issues have been noted. Common complaints highlight dirty hallways and stained carpets with some areas not being cleaned regularly or thoroughly. Specific problems include mold in the bathroom, drainage issues, hair and dust in various places and lingering smells. Some guests found the bathroom facilities outdated and in need of renovation. There are also mentions of air conditioning units malfunctioning and a lack of general upkeep in some rooms.
In summary, while the hotel offers basic clean accommodations and friendly service, attention to detail in cleaning and maintaining the property could be improved to provide a more consistently pleasant experience for guests.
Staff
The reviews for ibis Budget - Campbelltown consistently highlight the hotel staff as one of its standout features. Guests frequently describe the staff as friendly, helpful and welcoming, which significantly enhances their overall experience at the hotel. Many reviewers specifically mention the front desk and reception personnel, using adjectives such as lovely, fantastic, accommodating and professional.
The staff's positive demeanor and efficient service are evident during check-in and checkout processes with guests noting that check-in was easy and that the reception staff made everything effortless. Housekeeping also receives commendations for their friendliness and dedication to service. Several guests felt that the staff made them feel like VIPs, emphasizing the exceptional customer service provided throughout their stay.
A few reviews mention minor issues with staff smoking outside and some negative encounters, but these are rare compared to the overwhelming positivity expressed in the majority of the reviews. Complimentary remarks about the staff's communication skills, support and overall helpfulness suggest a high level of service is consistently maintained.
Overall, guests recommend ibis Budget - Campbelltown not just for its location and value for money, but significantly for the great experience provided by the extraordinarily friendly and helpful staff.
Wi-Fi
Guests at ibis Budget - Campbelltown have had a mixed experience with the hotel's WiFi service. While some have found the WiFi to work fine, others have noted several issues. One prevalent point of feedback is that WiFi does not extend to the rooms and is only available in the foyer. There have been mentions of complications and difficulties in accessing the WiFi with suggestions that the process could be simplified. Overall, there is a consensus that the WiFi service could be improved to enhance the guest experience.
Parking
The parking situation at ibis Budget - Campbelltown generally receives positive feedback from guests. Many appreciated the good, ample and convenient parking, which is free and available on-site. Several reviews highlighted the ease of parking and found it sufficient, noting the availability of off-street parking and its handy location near various food outlets. While there are mentions of limited spaces and the need for more parking, most guests consistently had an easy time finding free parking. The parking process was often described as straightforward and helpful that enhanced their overall stay. Some found the spaces small, but overall, the parking facilities contributed positively to their stay at the hotel.
Accessible
Ibis Budget - Campbelltown offers a reasonably accessible stay for guests with disabilities, provided some advance arrangements are made. It is essential to request a ground floor room, as there are no elevators in the building. Ground floor rooms are noted to offer slightly more space and suit guests with mobility issues. However, accessibility for disabled individuals can be limited without prior communication since some may have to climb stairs otherwise.
While the overall accommodations include clean and tidy rooms, the accessible rooms may still require some improvements in bathroom facilities to meet full accessibility standards. Despite this, the hotel's location is highly convenient with easy access to the nearby train station, shops and restaurants, making transit and dining options readily available.
In summary, Ibis Budget - Campbelltown can provide a comfortable stay for guests with disabilities, especially if accessibility needs are communicated in advance to secure a ground floor room.
No, ibis Budget - Campbelltown doesn't have any pool.
No, a spa isn't available at ibis Budget - Campbelltown.
No, ibis Budget - Campbelltown doesn't allow dogs.
Yes, parking facilities are available at ibis Budget - Campbelltown.
No, ibis Budget - Campbelltown doesn't have a gym.