Garden Hotel
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Summary of reviewsThe Garden Hotel in Campina Grande is highly praised for its exceptional location, which offers strategic proximity to the city’s main attractions, including shopping malls, supermarkets and gas stations. Situated at the city’s entrance, it provides easy access yet maintains a peaceful and serene environment, ideal for both leisure and business travelers. Guests appreciate the beautiful views of the mountains and woods, adding to the hotel's inviting atmosphere, especially during the local June season festivities. Facilities like ample parking and well-maintained common areas further enhance its attractiveness.
A standout feature of the hotel is its remarkable breakfast, which receives high marks for variety, quality and the inclusion of regional delights like tapioca. The breakfast ambiance is enriched with live music and the coffee, including machine-made cappuccino, garners particular praise. The staff’s friendliness and attentiveness during breakfast contribute to a memorable dining experience.
The hotel’s restaurant offers delicious and varied meals with fair pricing, especially noted for its lunch options. However, guests report issues with slow service during dinner and limited menu options, particularly affected by insufficient staffing during busy periods. Despite these drawbacks, the food quality remains a strong point.
Guest rooms are generally spacious and comfortable, featuring large bathrooms and appealing views from the balconies. Cleanliness is commended, though several guests note outdated furniture, maintenance issues and occasional cleanliness lapses. The hotel’s charming traditional feel is appreciated, though there is a clear need for updates and improvements to maintain a consistently high standard.
In terms of cleanliness, the hotel is mostly praised for its well-maintained and hygienic accommodations with friendly cleaning staff receiving positive remarks. However, there are recurring issues such as unpleasant smells in bathrooms, dusty areas and pool maintenance concerns.
The staff is frequently praised for their professionalism, friendliness and helpfulness, significantly enhancing the overall guest experience. Nonetheless, a few reviews mention inconsistencies such as slow reception service and occasional lapses in assistance.
Wi-Fi connectivity is a mixed bag with some guests noting good signal strength while many report weak or non-existent signals in more distant rooms, suggesting a need for improvements.
The hotel gym is described as spacious and well-equipped but is in need of maintenance with several machines being outdated or broken. Despite this, the facility is appreciated for its range of equipment and 24-hour access.
The hotel’s pool area offers a variety of options, including heated and children’s pools and is enjoyed by many guests. However, maintenance issues, such as excessive chlorine levels and the pool bar's irregular operational status, detract from the overall experience.
The beds receive mixed reviews; while many guests find them comfortable, others are dissatisfied with double beds consisting of two singles pushed together and issues with the quality and condition of the mattresses and bedding.
Garden Hotel is described as a self-proclaimed four-star establishment that offers good value for money, especially for families. It is generally seen as providing a good stay with reasonable amenities, though there are calls for updates and renovations to truly meet the four-star expectations consistently.
For business travelers, the hotel’s location next to the convention center and the availability of spacious rooms and dedicated meeting spaces make it a favorable option.
Overall, Garden Hotel offers a charming and convenient stay with many commendable features, though attention to maintenance and updates could enhance the guest experience further.
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A standout feature of the hotel is its remarkable breakfast, which receives high marks for variety, quality and the inclusion of regional delights like tapioca. The breakfast ambiance is enriched with live music and the coffee, including machine-made cappuccino, garners particular praise. The staff’s friendliness and attentiveness during breakfast contribute to a memorable dining experience.
The hotel’s restaurant offers delicious and varied meals with fair pricing, especially noted for its lunch options. However, guests report issues with slow service during dinner and limited menu options, particularly affected by insufficient staffing during busy periods. Despite these drawbacks, the food quality remains a strong point.
Guest rooms are generally spacious and comfortable, featuring large bathrooms and appealing views from the balconies. Cleanliness is commended, though several guests note outdated furniture, maintenance issues and occasional cleanliness lapses. The hotel’s charming traditional feel is appreciated, though there is a clear need for updates and improvements to maintain a consistently high standard.
In terms of cleanliness, the hotel is mostly praised for its well-maintained and hygienic accommodations with friendly cleaning staff receiving positive remarks. However, there are recurring issues such as unpleasant smells in bathrooms, dusty areas and pool maintenance concerns.
The staff is frequently praised for their professionalism, friendliness and helpfulness, significantly enhancing the overall guest experience. Nonetheless, a few reviews mention inconsistencies such as slow reception service and occasional lapses in assistance.
Wi-Fi connectivity is a mixed bag with some guests noting good signal strength while many report weak or non-existent signals in more distant rooms, suggesting a need for improvements.
The hotel gym is described as spacious and well-equipped but is in need of maintenance with several machines being outdated or broken. Despite this, the facility is appreciated for its range of equipment and 24-hour access.
The hotel’s pool area offers a variety of options, including heated and children’s pools and is enjoyed by many guests. However, maintenance issues, such as excessive chlorine levels and the pool bar's irregular operational status, detract from the overall experience.
The beds receive mixed reviews; while many guests find them comfortable, others are dissatisfied with double beds consisting of two singles pushed together and issues with the quality and condition of the mattresses and bedding.
Garden Hotel is described as a self-proclaimed four-star establishment that offers good value for money, especially for families. It is generally seen as providing a good stay with reasonable amenities, though there are calls for updates and renovations to truly meet the four-star expectations consistently.
For business travelers, the hotel’s location next to the convention center and the availability of spacious rooms and dedicated meeting spaces make it a favorable option.
Overall, Garden Hotel offers a charming and convenient stay with many commendable features, though attention to maintenance and updates could enhance the guest experience further.
Family Friendly Hotel
This hotel offers multiple leisure options, including a water park, tennis courts, a games room, and five swimming pools. It provides family rooms and is pet-friendly.
Dog Friendly Hotel
Located in Campina Grande, this hotel welcomes pets and offers a range of leisure options including a water park, tennis courts, and swimming pools.
Hotel with Swimming Pool
This 4-star hotel features indoor and outdoor swimming pools, providing options for all weather conditions. It also offers a fitness center and sports court for active guests. The hotel is located near local attractions such as the Children's park.
Heated Pool Indoor Pool Outdoor Pool
Accessible Hotel
This hotel offers wheelchair accessibility in communal areas. It also provides amenities such as a 24-hour reception and an elevator. Guests can enjoy leisure options including a water park and swimming pools.
Hotel with Gym
The Garden Hotel features a fitness center, 5 swimming pools, a water park, and tennis courts. Guests can enjoy varied options for exercise and recreation.
4-Star Hotel
This hotel features four outdoor pools, an indoor pool, and a restaurant. It offers a steam room, a bar/lounge, and a snack bar/deli, providing several options for relaxation and dining. Rooms include minibars, safes, and complimentary wireless internet access.
Hotel with Outdoor Pool
This hotel boasts 4 outdoor pools and an indoor pool, offering a variety of options for swimming and relaxation. It also features a water park, tennis courts, and a games room, providing ample entertainment for guests of all ages. The hotel offers a steam room and a fitness center.
Hotel with Indoor Pool
The Garden Hotel excels with its comprehensive aquatic complex, featuring a heated indoor pool, a therapeutic pool, and a hydromassage pool. This extensive range of facilities provides diverse options for relaxation and recreation.
Hotel with Heated Pool
Guest Reviews
Garden Hotel in Campina Grande has garnered positive feedback for its prime location, consistently praised by guests. Strategically situated at the city's entrance, it boasts easy access to key points, including the biggest shopping mall, supermarkets and gas stations. Despite its proximity to urban conveniences, the location is described as peaceful and quiet, offering a serene getaway without the noise typically associated with more central areas.
Guests highlight the beautiful views from the hotel with some enjoying vistas of the mountains and woods. The hotel's atmosphere is cheerful and inviting, especially during the local June season, making it a favored choice for both leisure and business travelers. Facilities such as ample parking and well-maintained common areas contribute to its appeal.
The service provided by the friendly and attentive staff, coupled with diverse and high-quality breakfasts, enhances the overall experience. The hotel infrastructure, including spacious rooms and clean pools, further supports guests' comfort.
In summary, Garden Hotel's excellent and convenient location, combined with its serene environment and well-regarded facilities, makes it a recommended stay for visitors to Campina Grande.
The breakfast at Garden Hotel has garnered overwhelmingly positive feedback from its guests. Guests frequently praised the variety and quality of the breakfast offerings, describing it as exceptional, marvelous and plentiful with numerous options to choose from, including regional delights such as tapioca. The live music during breakfast added a special touch for many visitors. The breakfast service stood out with its attentive and friendly staff, contributing to a pleasant dining experience.
Notably, the coffee, including machine-made cappuccino, received rave reviews for its excellence. The buffet included a wide selection of fruits, cheese bread, croissants and other pastries, making it one of the best breakfast experiences for some guests. While many emphasized the breakfast's completeness and luxury akin to that of a resort, others noted some areas for improvement, mentioning that the breakfast sometimes felt repetitive and could benefit from more variety, especially during high-demand periods.
Overall, Garden Hotel’s breakfast is considered a highlight of the stay, combining quality, variety and excellent service, despite occasional suggestions for enhancing the selection further.
The Garden Hotel's dining experience presents a mix of commendations and critiques based on guest reviews. Positive feedback highlights the delicious and varied dishes offered with many praising the excellent quality of the food and the fair pricing. The restaurant stands out for its tasty meals and excellent lunch prices, making it a favorable choice for guests dining in.
However, service aspects frequently come under criticism. Guests often report slow service, especially during dinner and at the pool with some experiencing significant delays in receiving their orders. Additionally, the restaurant's limited menu options and inconsistent availability of dishes can cause inconvenience. There are comments on the lack of sufficient staff, particularly at night, leading to subpar service during busy times.
Despite some drawbacks, the restaurant's food quality remains a strong point with many guests appreciating the delicious meals offered throughout the day. Yet, the need for more efficient service and broader menu options is evident to enhance the overall dining experience.
Despite some negative feedback, the rooms at the Garden Hotel generally receive praise for their spaciousness and comfort. Guests frequently highlight the large size of the rooms and bathrooms, along with the appealing views from balconies, noting the tranquil and pleasant environment these features provide. Many guests find the rooms cozy and appreciate the generous space, as well as the comfortable beds and good facilities.
Cleanliness is another strong point with several guests remarking on the well-organized and tidy nature of the accommodations. The hotel's excellent breakfast options and quality service are also frequently commended.
However, there are numerous comments about the outdated nature of the rooms with several mentions of old furniture, mold and issues with maintenance. Problems such as poor lighting, musty smells and minor repair needs are recurrent themes. Some guests have reported discomfort due to old mattresses, non-functional amenities and cleanliness issues on arrival. Despite these concerns, when everything functions as it should, the rooms are described as wonderful and pleasant to stay in.
The hotel's overall feel and traditional charm in the city are appreciated, yet there is a clear need for updates and improvements to elevate the guest experience consistently.
The reviews of the beds at Garden Hotel paint a mixed picture. On the positive side, many guests found the beds comfortable, praising the comfort of the mattresses and the coziness of the bedding. Some even described the beds as excellent, very good and extremely comfortable. Rooms were noted to be spacious with comfortable beds and pleasant atmospheres adding to the overall experience.
However, there were significant criticisms as well. Many guests were dissatisfied with the fact that double beds were often just two single beds pushed together, leading to discomfort and inconvenience. This setup often resulted in a divide or wrinkle in the middle, which affected sleep quality. Additionally, some guests found the mattresses to be uncomfortable with several pointing out that they were too soft, too hard or had dips in the middle. There were also multiple mentions of old and broken beds with some guests specifically noting that the beds and furniture felt very old and poorly maintained.
Other recurring issues included pillowcases not being changed, insufficient bed linen and towels in some rooms and the need for general refurbishing of the bedrooms. Uncomfortable, worn-out mattresses and pillows were also a common complaint and a few guests mentioned that the bedding quality was subpar.
In summary, while some guests enjoyed the comfort of the beds at Garden Hotel, others faced significant discomfort due to bed arrangement and the condition of the mattresses and bedding.
The Garden Hotel receives generally positive feedback regarding its cleanliness, though a few areas could use improvement. Guests often commend the hotel for its overall cleanliness and well-maintained spaces with frequent mentions of clean and organized bathrooms, spotless rooms and a hygiene-focused atmosphere. Many found the cleanliness of the accommodations and common areas impeccable with rooms being described as very clean, comfortable and spacious. The cleaning staff also received praise for their friendly service and daily cleaning routines.
However, some reviews indicate issues that need attention. Several guests noted unpleasant smells in bathrooms, dusty corners, superficial cleaning efforts and problems with room maintenance. The pool area, in particular, frequently appeared in the reviews for lacking proper hygiene and maintenance with reports of murky water and visible dirt. Additional complaints include moldy areas, stained towels and occasional sightings of cockroaches.
Overall, while the cleanliness of rooms and many facilities generally meets guests' expectations, the hotel can benefit from addressing specific concerns like pool maintenance and thorough cleaning to enhance guest satisfaction further.
The Garden Hotel staff is frequently highlighted for providing impressive service, marked by their attentive and polite demeanor. Reviews consistently mention the professionalism, friendliness and helpfulness of the employees, whether at the reception, restaurant or in housekeeping. Guests appreciate the prompt customer service and the team's willingness to cater to their needs, describing the staff as exceptionally attentive and well-educated. The welcoming nature of the staff, coupled with their proactive attitude towards guest satisfaction, significantly enhances the overall experience at the hotel. However, a few reviews note inconsistencies, such as slow service at reception and occasional lapses in assistance with luggage or at the pool. Despite these issues, the general sentiment remains overwhelmingly positive with many guests commending the staff's courtesy, friendliness and dedication to ensuring a pleasant stay.
Guests' experiences with the Wi-Fi at the Garden Hotel appear to be mixed. While some guests praised the Wi-Fi for working well and delivering a good signal, many reported significant issues, particularly with connectivity in their rooms. Common complaints included weak, fluctuating or non-existent signals and numerous guests found it challenging to connect to the network. The signal strength seemed to diminish the farther one was from the reception area, causing frustration in more distant rooms. Despite a few positive remarks about the functionality of the Wi-Fi, the consistent feedback suggests that improving the internet service would enhance the overall guest experience at the hotel.
The gym at Garden Hotel elicits mixed feedback from guests. On the positive side, the gym is spacious and features a diverse range of equipment, including weightlifting gear. The facility's 24-hour access is appreciated, along with its cleanliness and inclusion of heating. However, many guests have noted that the gym's equipment is outdated and in need of significant maintenance. Some machines are broken or show signs of rust and there have been mentions of the gym being in a generally poor condition or even abandoned at times. Suggestions for improvement include adding mats and ensuring better upkeep of the machines. Despite these issues, the hotel's gym remains a well-used amenity with some guests expressing willingness to return due to its extensive range of equipment.
Garden Hotel offers a mix of leisure options with its various pools, catering to both relaxation and family fun. The facility includes a marvelous water park and several heated pools that guests find very relaxing and enjoyable, especially at night. The range of pools—thermal, indoor, outdoor and heated—adds to the variety and convenience, accommodating all weather conditions and preferences.
The heated pool is particularly noted for its pleasant and comforting experience. Families appreciate the designated children's pool, highlighting the hotel’s family-friendly environment. Moreover, some pools provide beautiful views, adding to the overall pleasant experience.
However, maintenance appears to be a recurring issue with several comments pointing to poorly maintained and occasionally dirty pools. Some guests have noted excessive chlorine levels, while others mentioned that many pools, including the thermal pool, are often under maintenance or not in use. The indoor pool, despite its potential, requires better upkeep and attention to cleanliness.
The pool bar service, although present, frequently seems to be non-operational and the lack of waitstaff around the pool area is noted. Cleanliness inconsistency, along with concerns about the pool water's quality, appears to detract from the overall experience for some guests. Despite these drawbacks, the general consensus is that the pools, when well-maintained, provide a significant amount of enjoyment and contribute positively to the hotel’s appeal.
Garden Hotel, a self-proclaimed four-star establishment, offers a mixed experience to its guests. On the positive side, it boasts a prime property with a fantastic price for a four-star hotel. Visitors highlight the amazing performance from the staff and note that the overall experience reflects a four-star standard. The hotel's structure is especially accommodating for families traveling with children and is even comparable to a resort with great accommodations relative to the price and amenities in the city area.
However, several reviews indicate that the hotel does not consistently meet the expected four-star standards. Guests mention that the breakfast is too simple for the hotel's claimed rating and point out the need for renovation and new lighting. The hotel appears old and decadent to some and there's a call for improvement in the trousseau to align with a four-star standard. Despite these issues, the cleaning and maintenance are generally appreciated, making for an overall good stay with great cost benefit. The hotel offers reasonable facilities and services for its four-star rating but is noted to be in alarming decline and in need of updates to truly meet the expectations of a four-star establishment.
Garden Hotel, located conveniently next to the convention center, emerges as a prime choice for business travelers seeking functional and efficient accommodations. With its spacious rooms, equipped with robust air conditioning and comfortable work areas, it stands out as a well-suited venue for business purposes.
The hotel’s business center and dedicated meeting spaces enhance its appeal for corporate stays. Guests particularly appreciate the quick check-in process, though the check-out can be slow at times. Despite this, the hotel’s overall structure, ample parking space and a broad array of leisure amenities make it a well-rounded option.
Rooms facing the pool offer spectacular views, adding a touch of tranquility to the otherwise business-centric environment. Guests recommend it for work, noting its good cost-benefit ratio, which balances affordability with a four-star experience.
While only one elevator may be a minor inconvenience, the positive aspects—such as spacious rooms with balconies and a variety of recreation options—make Garden Hotel a great choice for those on business trips who also wish to enjoy some leisure without stepping outside the premises.
Garden Hotel offers a mixed experience in terms of accessibility for guests with disabilities. One of the positive highlights includes the availability of accessible elevators, which facilitate ease of movement within the hotel. The accessibility ramps are present, although they were noted to be quite steep. The hotel provides good wheelchair access and broad rooms that can accommodate various needs.
Guests benefitted from easy access and ample parking, though the parking itself is not covered. Private parking was available, adding to the convenience. Despite the lack of handicapped equipment and restroom facilities, some accessible areas within the hotel made commuting easier.
The staff has been recognized for being friendly and accessible, often including valet services. However, feedback indicates that the accessible elevator had been out of service at times, which could hinder mobility for some. The scarcity of accessible rooms could be a drawback for potential guests.
There are minor issues with maintenance, such as uncovered parking and a need for better internal signage for mobility. The location is excellent, making up for some of the accessibility shortfalls. Garden Hotel is suitable for leisure, but guests should be aware of the potential inconveniences related to accessibility features.
Garden Hotel's outdoor pool area receives mixed reviews from guests. Many appreciate the spaciousness of the pool area, noting the presence of lush trees and multiple pool options, including a heated pool with a nice view. Some guests describe the outdoor pool as clean and very good, highlighting the appealing view and well-kept heated option.
However, some issues are raised regarding the cleanliness and maintenance of the pools. Reports mention dirty conditions of both the main and children's pools with suggestions that the outdoor swimming pool and surrounding areas need more frequent cleaning and upkeep. A few guests also comment on the discrepancy between the pool's appearance in photos and its actual state, pointing to an outdoor pool in poor condition and other features like non-functional water fountains needing attention.
Additionally, some visitors express concerns about the pool area's renovation process, non-heated pools and an isolated incident involving unfriendly staff behavior on a Saturday morning. Despite these concerns, the overall layout and size of the pool area, combined with facilities like a gym, game area and sports court, provide guests with diverse amenities to enjoy during their stay.
The indoor pool at Garden Hotel receives mixed reviews from guests, though many highlight its appeal as an amenity. The pool, noted for being heated and covered, is a favored feature for leisure activities, often described as a highlight of the hotel's offerings. Guests appreciate the warmth of the water in the heated pool, making it a pleasant place to relax.
However, several reviews point out issues with the pool's maintenance and cleanliness. Some users reported that the pool appeared very old and in a poor state with specific concerns about dirt and a deteriorating ceiling. The appearance of the indoor pool area was described as needing more attention with suggestions for improvements such as better landscaping, brightness and light colors to enhance the ambiance.
Despite these maintenance concerns, the large size of the heated pool is positively mentioned, indicating ample space for visitors. Unfortunately, reports about the pool being temporarily closed or not consistently working detract from the overall experience. Nonetheless, when it functions properly, guests find the heated pool to be a great asset to the hotel.
Garden Hotel offers a welcoming environment for pet owners, featuring excellent and spacious pet-friendly outdoor areas. The hotel provides thoughtful amenities for pets such as box beds, contributing to a comfortable stay for both pets and their owners. Dogs are a common sight around the property, reflecting the hotel's inclusive policy for pets.
However, there appears to be a lack of clear information for guests traveling with pets, which can lead to some confusion. There is a fee of $75 for accommodating pets, which guests should be aware of. Despite this, many guests appreciate the fact that they can bring their pets along on their stay.
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Location
Guests highlight the beautiful views from the hotel with some enjoying vistas of the mountains and woods. The hotel's atmosphere is cheerful and inviting, especially during the local June season, making it a favored choice for both leisure and business travelers. Facilities such as ample parking and well-maintained common areas contribute to its appeal.
The service provided by the friendly and attentive staff, coupled with diverse and high-quality breakfasts, enhances the overall experience. The hotel infrastructure, including spacious rooms and clean pools, further supports guests' comfort.
In summary, Garden Hotel's excellent and convenient location, combined with its serene environment and well-regarded facilities, makes it a recommended stay for visitors to Campina Grande.
Breakfast
Notably, the coffee, including machine-made cappuccino, received rave reviews for its excellence. The buffet included a wide selection of fruits, cheese bread, croissants and other pastries, making it one of the best breakfast experiences for some guests. While many emphasized the breakfast's completeness and luxury akin to that of a resort, others noted some areas for improvement, mentioning that the breakfast sometimes felt repetitive and could benefit from more variety, especially during high-demand periods.
Overall, Garden Hotel’s breakfast is considered a highlight of the stay, combining quality, variety and excellent service, despite occasional suggestions for enhancing the selection further.
Dinner
However, service aspects frequently come under criticism. Guests often report slow service, especially during dinner and at the pool with some experiencing significant delays in receiving their orders. Additionally, the restaurant's limited menu options and inconsistent availability of dishes can cause inconvenience. There are comments on the lack of sufficient staff, particularly at night, leading to subpar service during busy times.
Despite some drawbacks, the restaurant's food quality remains a strong point with many guests appreciating the delicious meals offered throughout the day. Yet, the need for more efficient service and broader menu options is evident to enhance the overall dining experience.
Rooms
Cleanliness is another strong point with several guests remarking on the well-organized and tidy nature of the accommodations. The hotel's excellent breakfast options and quality service are also frequently commended.
However, there are numerous comments about the outdated nature of the rooms with several mentions of old furniture, mold and issues with maintenance. Problems such as poor lighting, musty smells and minor repair needs are recurrent themes. Some guests have reported discomfort due to old mattresses, non-functional amenities and cleanliness issues on arrival. Despite these concerns, when everything functions as it should, the rooms are described as wonderful and pleasant to stay in.
The hotel's overall feel and traditional charm in the city are appreciated, yet there is a clear need for updates and improvements to elevate the guest experience consistently.
Beds
However, there were significant criticisms as well. Many guests were dissatisfied with the fact that double beds were often just two single beds pushed together, leading to discomfort and inconvenience. This setup often resulted in a divide or wrinkle in the middle, which affected sleep quality. Additionally, some guests found the mattresses to be uncomfortable with several pointing out that they were too soft, too hard or had dips in the middle. There were also multiple mentions of old and broken beds with some guests specifically noting that the beds and furniture felt very old and poorly maintained.
Other recurring issues included pillowcases not being changed, insufficient bed linen and towels in some rooms and the need for general refurbishing of the bedrooms. Uncomfortable, worn-out mattresses and pillows were also a common complaint and a few guests mentioned that the bedding quality was subpar.
In summary, while some guests enjoyed the comfort of the beds at Garden Hotel, others faced significant discomfort due to bed arrangement and the condition of the mattresses and bedding.
Cleanliness
However, some reviews indicate issues that need attention. Several guests noted unpleasant smells in bathrooms, dusty corners, superficial cleaning efforts and problems with room maintenance. The pool area, in particular, frequently appeared in the reviews for lacking proper hygiene and maintenance with reports of murky water and visible dirt. Additional complaints include moldy areas, stained towels and occasional sightings of cockroaches.
Overall, while the cleanliness of rooms and many facilities generally meets guests' expectations, the hotel can benefit from addressing specific concerns like pool maintenance and thorough cleaning to enhance guest satisfaction further.
Staff
Wi-Fi
Gym
Pool
The heated pool is particularly noted for its pleasant and comforting experience. Families appreciate the designated children's pool, highlighting the hotel’s family-friendly environment. Moreover, some pools provide beautiful views, adding to the overall pleasant experience.
However, maintenance appears to be a recurring issue with several comments pointing to poorly maintained and occasionally dirty pools. Some guests have noted excessive chlorine levels, while others mentioned that many pools, including the thermal pool, are often under maintenance or not in use. The indoor pool, despite its potential, requires better upkeep and attention to cleanliness.
The pool bar service, although present, frequently seems to be non-operational and the lack of waitstaff around the pool area is noted. Cleanliness inconsistency, along with concerns about the pool water's quality, appears to detract from the overall experience for some guests. Despite these drawbacks, the general consensus is that the pools, when well-maintained, provide a significant amount of enjoyment and contribute positively to the hotel’s appeal.
4 Star
However, several reviews indicate that the hotel does not consistently meet the expected four-star standards. Guests mention that the breakfast is too simple for the hotel's claimed rating and point out the need for renovation and new lighting. The hotel appears old and decadent to some and there's a call for improvement in the trousseau to align with a four-star standard. Despite these issues, the cleaning and maintenance are generally appreciated, making for an overall good stay with great cost benefit. The hotel offers reasonable facilities and services for its four-star rating but is noted to be in alarming decline and in need of updates to truly meet the expectations of a four-star establishment.
Business
The hotel’s business center and dedicated meeting spaces enhance its appeal for corporate stays. Guests particularly appreciate the quick check-in process, though the check-out can be slow at times. Despite this, the hotel’s overall structure, ample parking space and a broad array of leisure amenities make it a well-rounded option.
Rooms facing the pool offer spectacular views, adding a touch of tranquility to the otherwise business-centric environment. Guests recommend it for work, noting its good cost-benefit ratio, which balances affordability with a four-star experience.
While only one elevator may be a minor inconvenience, the positive aspects—such as spacious rooms with balconies and a variety of recreation options—make Garden Hotel a great choice for those on business trips who also wish to enjoy some leisure without stepping outside the premises.
Accessible
Guests benefitted from easy access and ample parking, though the parking itself is not covered. Private parking was available, adding to the convenience. Despite the lack of handicapped equipment and restroom facilities, some accessible areas within the hotel made commuting easier.
The staff has been recognized for being friendly and accessible, often including valet services. However, feedback indicates that the accessible elevator had been out of service at times, which could hinder mobility for some. The scarcity of accessible rooms could be a drawback for potential guests.
There are minor issues with maintenance, such as uncovered parking and a need for better internal signage for mobility. The location is excellent, making up for some of the accessibility shortfalls. Garden Hotel is suitable for leisure, but guests should be aware of the potential inconveniences related to accessibility features.
Outdoor Pool
However, some issues are raised regarding the cleanliness and maintenance of the pools. Reports mention dirty conditions of both the main and children's pools with suggestions that the outdoor swimming pool and surrounding areas need more frequent cleaning and upkeep. A few guests also comment on the discrepancy between the pool's appearance in photos and its actual state, pointing to an outdoor pool in poor condition and other features like non-functional water fountains needing attention.
Additionally, some visitors express concerns about the pool area's renovation process, non-heated pools and an isolated incident involving unfriendly staff behavior on a Saturday morning. Despite these concerns, the overall layout and size of the pool area, combined with facilities like a gym, game area and sports court, provide guests with diverse amenities to enjoy during their stay.
Indoor Pool
However, several reviews point out issues with the pool's maintenance and cleanliness. Some users reported that the pool appeared very old and in a poor state with specific concerns about dirt and a deteriorating ceiling. The appearance of the indoor pool area was described as needing more attention with suggestions for improvements such as better landscaping, brightness and light colors to enhance the ambiance.
Despite these maintenance concerns, the large size of the heated pool is positively mentioned, indicating ample space for visitors. Unfortunately, reports about the pool being temporarily closed or not consistently working detract from the overall experience. Nonetheless, when it functions properly, guests find the heated pool to be a great asset to the hotel.
Dog Friendly
However, there appears to be a lack of clear information for guests traveling with pets, which can lead to some confusion. There is a fee of $75 for accommodating pets, which guests should be aware of. Despite this, many guests appreciate the fact that they can bring their pets along on their stay.
Yes, Garden Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Garden Hotel.
Yes, Garden Hotel welcomes dogs.
No, parking facilities aren't available at Garden Hotel.
Yes, Garden Hotel has a gym.
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