Novotel Campo Grande
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Summary of reviewsNovotel Campo Grande is widely appreciated for its excellent location in a serene and green area, close to downtown, popular attractions and dining and shopping venues, making it an appealing choice for both leisure and business travelers. Guests often praise the hotel's overall service, cleanliness and facilities.
The breakfast at Novotel Campo Grande consistently receives high marks for its quality, variety and exceptional service, standing out as a highlight of the guest experience. However, some guests find the breakfast not included in the room rate and consider it somewhat expensive for a four-star hotel.
The restaurant's dining offerings, especially the Saturday lunch featuring feijoada, are well-regarded, though some guests note inconsistent quality and service, particularly during dinner.
Room experiences vary significantly; the newer, spacious rooms are noted for comfort and modern decor, while the older rooms need renovation and better maintenance. Cleanliness is generally praised, especially in the newer facilities and common areas, though recurring issues in older rooms and certain amenities indicate areas for improvement.
The staff at Novotel Campo Grande consistently earn commendations for their friendliness, attentiveness and efficiency, contributing to a positive overall experience. However, service inconsistencies in the restaurant and delayed room service are noted by some guests.
Wi-Fi connectivity is a significant concern with many guests reporting weak, unstable and slow internet, which can be problematic for business travelers relying on consistent internet access. While the gym is well-maintained and adequate for basic workouts, it is small and some equipment is outdated.
Novotel Campo Grande is highly recommended for families due to its spacious environment, great pool area and modern, comfortable facilities, though improvements in specific amenities for children could enhance the experience. The hotel's pet-friendly environment with designated areas for pets is also appreciated.
While the hotel offers accessibility features, such as an accessible elevator and wide ramp, improvements in communication and services are needed to fully meet the expectations of guests with mobility challenges.
Overall, Novotel Campo Grande delivers a comfortable and enjoyable stay, particularly for those utilizing the newer facilities and appreciating the excellent location and service. Enhancements in older room maintenance, Wi-Fi connectivity and some service areas could significantly augment the guest experience.
Categories
The breakfast at Novotel Campo Grande consistently receives high marks for its quality, variety and exceptional service, standing out as a highlight of the guest experience. However, some guests find the breakfast not included in the room rate and consider it somewhat expensive for a four-star hotel.
The restaurant's dining offerings, especially the Saturday lunch featuring feijoada, are well-regarded, though some guests note inconsistent quality and service, particularly during dinner.
Room experiences vary significantly; the newer, spacious rooms are noted for comfort and modern decor, while the older rooms need renovation and better maintenance. Cleanliness is generally praised, especially in the newer facilities and common areas, though recurring issues in older rooms and certain amenities indicate areas for improvement.
The staff at Novotel Campo Grande consistently earn commendations for their friendliness, attentiveness and efficiency, contributing to a positive overall experience. However, service inconsistencies in the restaurant and delayed room service are noted by some guests.
Wi-Fi connectivity is a significant concern with many guests reporting weak, unstable and slow internet, which can be problematic for business travelers relying on consistent internet access. While the gym is well-maintained and adequate for basic workouts, it is small and some equipment is outdated.
Novotel Campo Grande is highly recommended for families due to its spacious environment, great pool area and modern, comfortable facilities, though improvements in specific amenities for children could enhance the experience. The hotel's pet-friendly environment with designated areas for pets is also appreciated.
While the hotel offers accessibility features, such as an accessible elevator and wide ramp, improvements in communication and services are needed to fully meet the expectations of guests with mobility challenges.
Overall, Novotel Campo Grande delivers a comfortable and enjoyable stay, particularly for those utilizing the newer facilities and appreciating the excellent location and service. Enhancements in older room maintenance, Wi-Fi connectivity and some service areas could significantly augment the guest experience.
Family Friendly Hotel
This hotel is known for its family-friendly environment, featuring a kids' space, a gym, and a pool. The bedrooms are comfortable and the hotel offers 6 modern event rooms, a business center, and leisure facilities. The 365 restaurant serves international cuisine.
Dog Friendly Hotel
This is a 4-star hotel that allows pets. Novotel is a well-known brand, suggesting reliable quality and service for guests with dogs.
Romantic Hotel
Located in a quiet neighborhood, Novotel Campo Grande offers comfortable bedrooms with A/C and free WIFI. It features leisure facilities including a pool, kid's space and gym, which creates a relaxing environment for couples.
Hotel with Swimming Pool
This hotel features a swimming pool and full leisure facilities, including a kid's space. It provides comfortable rooms and is well-suited for both business and leisure travelers.
Outdoor Pool
Business Hotel
Novotel Campo Grande is well-suited for business and leisure stays, offering comfortable rooms with air conditioning and free Wi-Fi. It includes 6 modern event rooms for seminars and workshops, a business center, and leisure facilities like a gym and pool, making it ideal for business travelers.
Hotel with Parking
This hotel is listed as a place to stay near Campo Grande Shopping Mall. As part of the Novotel chain, it likely offers a consistent standard of service, potentially including adequate parking.
Accessible Hotel
Novotel Campo Grande features rooms for guests with reduced mobility and accessible rooms/suites. The hotel also offers accessible bathrooms, visual alarms for the hearing impaired, and is wheelchair accessible.
Hotel with Gym
The Novotel Campo Grande features a comprehensive leisure area that includes a gym and a swimming pool.
4-Star Hotel
This hotel features an outdoor swimming pool, a fitness center, and a garden, providing ample opportunities for relaxation and recreation. It is well-suited for families, offering amenities such as a kids' pool and complimentary cribs. The hotel also provides free private parking.
Hotel with Outdoor Pool
This hotel provides an outdoor pool equipped with sun loungers and a poolside bar. Some rooms offer a pool with a view, and the pool is described as a refreshing option.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Guest Reviews
Novotel Campo Grande boasts an excellent location that guests consistently praise. Situated in a serene, green area, it offers convenient access to downtown Campo Grande and lies near popular attractions like Parque das Nações Indígenas and the Aquarium. The neighborhood, characterized as quiet and cozy, provides a peaceful retreat while still being close to restaurants, shopping malls and bars. This makes it an appealing choice for both leisure and business travelers. The strategic position also ensures easy accessibility to various city points and tourist spots. The hotel itself garners appreciation for its overall service, cleanliness and facilities, further enhancing its appeal among guests.
The breakfast at Novotel Campo Grande has garnered a lot of positive feedback from its guests. Descriptions like excellent, very good, wonderful and exceptional are frequently mentioned, highlighting the high quality of the morning meal. Guests appreciate the variety and completeness of the breakfast offerings, which include fruits, breads, sweets and savory items. Specific praises go to the taste and variety with some guests calling it one of the best and most varied they have ever had.
The service from staff during breakfast also receives commendations for being attentive and welcoming, enhancing the overall experience. The coffee is notably praised with some guests rating it as simply wonderful and 5-star quality.
While the majority of reviews are positive, some guests do note that the breakfast was not included in the price of the stay and found it expensive. A few reviews pointed out that the breakfast could be more extensive for a four-star hotel, indicating room for improvement.
Overall, the breakfast at Novotel Campo Grande is well-regarded for its quality, variety and the excellent service of the staff, making it a highlight of the guest experience.
Novotel Campo Grande's restaurant offers a mixed dining experience according to guest reviews. Positive mentions highlight the exceptional Saturday lunch featuring feijoada, along with generally delicious and varied food options. The à la carte service is well-received with some appreciating the simple yet comforting buffet dinner. The dining ambiance is pleasant, adding to the enjoyment of meals for some guests.
However, several areas need improvement. The dinner service has drawn criticism for being inconsistent with specific complaints about the quality and preparation of certain dishes, such as overcooked pasta and tough fish. The menu, though varied, is seen as limited and pricey by some guests. Additionally, there have been instances of poor service from the waitstaff.
Overall, the restaurant meets expectations for many, particularly with its tasty and well-presented meals, though some aspects—especially dinner and service—could benefit from attention.
Novotel Campo Grande offers a mixed experience when it comes to its rooms. On the bright side, the rooms in the new wing are praised for their comfort and modern decor with spacious layouts that provide ample room to relax. Guests frequently mention the large, clean bathrooms and very comfortable beds, making it an attractive choice for business travelers and families alike. The executive suites, in particular, receive high marks for being new, spacious, clean and super comfortable with modern decoration.
However, the older rooms tell a different story. Many guests have noted that these rooms are in dire need of renovation with maintenance issues such as broken faucets, moldy ceilings and musty smells pervasive across reviews. Complaints about cleanliness, including dusty furniture and mold stains, suggest inconsistency in housekeeping. There are mentions of poorly maintained amenities, from malfunctioning air conditioning to safety deposit boxes without batteries.
The overall ambiance is affected by the dated hallways and common areas, which some describe as dark and old. Moreover, issues like leftover snacks from previous guests and beds without proper sheets reflect lapses in attention to detail. Access to amenities like room service also has its limitations, further impacting the guest experience.
Overall, while Novotel Campo Grande has potential with its newer rooms and thoughtful decor, significant improvements are needed in maintaining older rooms and ensuring consistent cleanliness to enhance the overall guest experience.
'Novotel Campo Grande' receives mixed reviews when it comes to their beds and bedding. Several guests noted the beds were comfortable with some highlighting the good standards of comfort and clean, comfy beds that contributed to a good night's sleep. The spacious rooms and efficient, courteous restaurant service also received praise.
However, many guests reported issues, pointing out that the beds often had old, deformed or uncomfortable mattresses. Some mentioned that mattresses and pillows were in need of replacement, describing the pillows as very soft and the mattresses as hard or low-density foam. The state of the bedding also fell short for some with remarks about torn, old and dirty bed linens and incomplete bed setups, such as missing sheets or improperly made beds.
Overall, while there are positive aspects of the hotel's sleep accommodations, such as comfort for some guests, there is a consistent call for updating and improving the quality of the beds and related amenities to enhance the guest experience.
Novotel Campo Grande has garnered mixed feedback regarding its cleanliness. On the positive side, many guests praised the establishment for being clean and organized, noting that the rooms and common areas were well-maintained. The pool, in particular, stood out for its cleanliness. Additionally, the executive suite received high marks for being new, spacious, clean and super comfortable.
However, there were notable concerns as well. Several guests reported issues with room cleaning taking place later in the day with cleanliness in the poolside area and the rooms themselves being inadequate at times. Some rooms and hallways were described as dark, gloomy and poorly ventilated with persistent reports of mold, dust and even leftover dirt from previous guests. Specific complaints highlighted poorly maintained bathrooms, occasionally stained and moldy and insufficient cleaning of amenities such as carpets and minibars.
The playroom and hallways were also mentioned as needing more upkeep with dirty carpets and unpleasant odors being common grievances. Maintenance issues like non-functional showers, loose bathroom door handles, smelly towels and leaking bathrooms further detracted from the overall experience.
In summary, while Novotel Campo Grande has areas that receive commendation for cleanliness, there are significant and recurring issues that need addressing to meet the standard expected for its category.
At Novotel Campo Grande, the staff receives consistent praise for their friendliness, attentiveness and efficiency. Guests frequently highlight the helpful and polite nature of the reception staff, noting experiences of room upgrades and proactive problem-solving. The general customer service is described as very good with employees ready to assist and showing genuine politeness and kindness.
However, a few areas could use improvement. Some guests reported confusion among staff, particularly in the restaurant, which may benefit from additional training. Instances of delays in room service and maintenance issues were also noted.
Despite these occasional hiccups, the overall sentiment leans positive with the front desk and overall team delivering competent, responsive and agile service. The staff is often described as well-managed, making efforts to ensure guests feel welcomed and attended to sympathetically.
When considering a stay at Novotel Campo Grande, potential guests should be aware of certain challenges with the hotel's internet connectivity. Many reviews highlight a range of issues, including weak and unstable Wi-Fi signals, frequent oscillations and overall slow internet speeds. Some guests reported that the Wi-Fi did not work throughout the entire hotel, making it especially challenging for those who needed to work or hold virtual meetings. These experiences suggest that those prioritizing a reliable internet connection might find their needs unmet at this hotel. While there were a few mentions of decent internet, the overarching sentiment indicates a significant need for improvement in this area.
Novotel Campo Grande offers a gym that garners mixed reviews from its guests. On the positive side, visitors appreciate the well-maintained condition and the availability of a treadmill, making it a good option for a workout. The gym is noted for being both modern and complete, which adds to its appeal. However, some guests have mentioned the gym is very small and contains some old and deteriorated equipment. Despite these issues, many still find it satisfactory for their fitness needs. On a downside, guests reported poor service, such as requests for towels going unfulfilled. Overall, the gym provides essential facilities for a workout, though there is room for improvement in both service and equipment updates. For those looking to diversify their fitness routine, the hotel pool serves as an additional option.
Novotel Campo Grande emerges as a highly recommended destination for families seeking a comfortable retreat. The hotel is particularly praised for its great pool area, which provides ample enjoyment for both adults and children. Families booking their stay at this location can expect a spacious environment designed to cater to children, enhancing the overall experience.
Guests highlight the clean, modern and comfortable facilities, specifically the executive suites, which add a touch of luxury to the family stay. The hotel’s breakfast receives commendations for its quality, complementing the convenient location that further adds value to the guest experience.
Despite some occasional critiques regarding delayed room service and the lack of specific amenities for children, such as more diverse toys, the hotel maintains a positive reputation. It stands out as a family-friendly venue, making it an ideal choice for those traveling with children.
Novotel Campo Grande has drawn varied feedback regarding its four-star rating and facilities. Some guests found that the hotel met their expectations, while others felt it fell short of typical four-star standards. There are comments about the need for room renovations and improvements in linens, which indicate that the overall quality might be slightly below par. Additionally, concerns were mentioned about the cost being higher than average for hotels within the same chain and a lack of special amenities one might expect from a four-star property. Issues such as unclear instructions about elevator use also contributed to some dissatisfaction. Overall, the experience at Novotel Campo Grande shows room for improvement to better align with four-star expectations.
Novotel Campo Grande is an excellent choice for business travelers, offering a quiet atmosphere, a strategic location and great service. The hotel provides a good structure and plenty of space, making it suitable for work-related trips. Guests appreciate the convenience of booking and find the facilities ideal for short business stays. The hotel is praised for its excellent breakfast and overall suitability for quick work visits.
However, potential visitors should note that there have been consistent issues with the hotel's internet service. The WiFi is reportedly extremely slow, making it difficult to conduct business tasks efficiently. This limitation makes the hotel less suitable for extended stays or trips that require reliable internet access for work. Despite these drawbacks, the hotel remains a convenient and well-regarded option for those on short business trips or jobs that do not heavily rely on internet connectivity.
Novotel Campo Grande receives mixed reviews regarding its accessibility features. Positively noted aspects include an accessible elevator and a wide ramp that facilitates easy wheelchair access, contributing to an accessible relaxation area. Additionally, the availability of a wheelchair for guests with mobility difficulties is a significant plus. However, a notable downside is the absence of an elevator in some parts of the hotel and lack of communication regarding this at check-in. Furthermore, room service offers limited and pricey meal options and the overall food variety is lacking.
Novotel Campo Grande is recognized for its pet-friendly environment, welcoming dogs and other pets. Guests appreciate the designated areas for pets, providing a structured space for those traveling with their furry companions. The hotel includes a leisure area complete with a playground and swimming pool, catering to families and individuals alike. However, some guests have noted disturbances from dog noise, which could affect the overall tranquility. Although there were mentions of cleanliness issues, such as a dirty child's high chair in the restaurant, the hotel’s acceptance of pets remains a distinct and valued feature for animal lovers.
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Location
Breakfast
The service from staff during breakfast also receives commendations for being attentive and welcoming, enhancing the overall experience. The coffee is notably praised with some guests rating it as simply wonderful and 5-star quality.
While the majority of reviews are positive, some guests do note that the breakfast was not included in the price of the stay and found it expensive. A few reviews pointed out that the breakfast could be more extensive for a four-star hotel, indicating room for improvement.
Overall, the breakfast at Novotel Campo Grande is well-regarded for its quality, variety and the excellent service of the staff, making it a highlight of the guest experience.
Dinner
However, several areas need improvement. The dinner service has drawn criticism for being inconsistent with specific complaints about the quality and preparation of certain dishes, such as overcooked pasta and tough fish. The menu, though varied, is seen as limited and pricey by some guests. Additionally, there have been instances of poor service from the waitstaff.
Overall, the restaurant meets expectations for many, particularly with its tasty and well-presented meals, though some aspects—especially dinner and service—could benefit from attention.
Rooms
However, the older rooms tell a different story. Many guests have noted that these rooms are in dire need of renovation with maintenance issues such as broken faucets, moldy ceilings and musty smells pervasive across reviews. Complaints about cleanliness, including dusty furniture and mold stains, suggest inconsistency in housekeeping. There are mentions of poorly maintained amenities, from malfunctioning air conditioning to safety deposit boxes without batteries.
The overall ambiance is affected by the dated hallways and common areas, which some describe as dark and old. Moreover, issues like leftover snacks from previous guests and beds without proper sheets reflect lapses in attention to detail. Access to amenities like room service also has its limitations, further impacting the guest experience.
Overall, while Novotel Campo Grande has potential with its newer rooms and thoughtful decor, significant improvements are needed in maintaining older rooms and ensuring consistent cleanliness to enhance the overall guest experience.
Beds
However, many guests reported issues, pointing out that the beds often had old, deformed or uncomfortable mattresses. Some mentioned that mattresses and pillows were in need of replacement, describing the pillows as very soft and the mattresses as hard or low-density foam. The state of the bedding also fell short for some with remarks about torn, old and dirty bed linens and incomplete bed setups, such as missing sheets or improperly made beds.
Overall, while there are positive aspects of the hotel's sleep accommodations, such as comfort for some guests, there is a consistent call for updating and improving the quality of the beds and related amenities to enhance the guest experience.
Cleanliness
However, there were notable concerns as well. Several guests reported issues with room cleaning taking place later in the day with cleanliness in the poolside area and the rooms themselves being inadequate at times. Some rooms and hallways were described as dark, gloomy and poorly ventilated with persistent reports of mold, dust and even leftover dirt from previous guests. Specific complaints highlighted poorly maintained bathrooms, occasionally stained and moldy and insufficient cleaning of amenities such as carpets and minibars.
The playroom and hallways were also mentioned as needing more upkeep with dirty carpets and unpleasant odors being common grievances. Maintenance issues like non-functional showers, loose bathroom door handles, smelly towels and leaking bathrooms further detracted from the overall experience.
In summary, while Novotel Campo Grande has areas that receive commendation for cleanliness, there are significant and recurring issues that need addressing to meet the standard expected for its category.
Staff
However, a few areas could use improvement. Some guests reported confusion among staff, particularly in the restaurant, which may benefit from additional training. Instances of delays in room service and maintenance issues were also noted.
Despite these occasional hiccups, the overall sentiment leans positive with the front desk and overall team delivering competent, responsive and agile service. The staff is often described as well-managed, making efforts to ensure guests feel welcomed and attended to sympathetically.
Wi-Fi
Gym
Family
Guests highlight the clean, modern and comfortable facilities, specifically the executive suites, which add a touch of luxury to the family stay. The hotel’s breakfast receives commendations for its quality, complementing the convenient location that further adds value to the guest experience.
Despite some occasional critiques regarding delayed room service and the lack of specific amenities for children, such as more diverse toys, the hotel maintains a positive reputation. It stands out as a family-friendly venue, making it an ideal choice for those traveling with children.
4 Star
Business
However, potential visitors should note that there have been consistent issues with the hotel's internet service. The WiFi is reportedly extremely slow, making it difficult to conduct business tasks efficiently. This limitation makes the hotel less suitable for extended stays or trips that require reliable internet access for work. Despite these drawbacks, the hotel remains a convenient and well-regarded option for those on short business trips or jobs that do not heavily rely on internet connectivity.
Accessible
Dog Friendly
Yes, Novotel Campo Grande has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Novotel Campo Grande.
Yes, Novotel Campo Grande welcomes dogs.
Yes, parking facilities are available at Novotel Campo Grande.
Yes, Novotel Campo Grande has a gym.
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