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Summary of reviewsTuris Hotel Centro enjoys a prime central location in Campo Grande, providing guests with easy access to downtown, main avenues and the airport. Its proximity to key attractions and amenities makes it a convenient choice for travelers. Despite some safety concerns in the surrounding area, especially at night, the hotel offers value for money and practical parking options.
Guests generally praise the breakfast experience with descriptions such as "delicious" and "wonderful" indicating satisfaction with the variety and quality of the offerings. The breakfast starts early, catering well to early risers and includes regional items and a good selection of fruits, although some guests see room for improvement in terms of variety and freshness.
Room reviews reveal a mix of experiences. Guests appreciate the spacious and clean rooms with comfortable beds and good organization. However, issues such as tight spaces, noise, poor ventilation and maintenance problems like outdated furnishings and faulty air conditioning are noted. The lack of certain amenities also detracts from the overall comfort.
Cleanliness across the hotel is a strong point with many guests commending the diligent housekeeping staff and the hotel's clean and organized atmosphere. Some isolated complaints about occasional lapses in cleaning and strong smells of cleaning products do exist, but overall, the hotel's cleanliness meets or exceeds guest expectations.
The staff at Turis Hotel Centro are frequently described as polite, attentive and welcoming, enhancing the guest experience significantly. Though some reviews mention occasional unhelpful interactions, the positive feedback about the staff's friendliness, efficiency and professionalism is predominant.
The WiFi experience is hit-or-miss with some guests praising the internet speed and security, while others report weak and unstable signals, particularly in certain areas of the hotel. Efforts to improve the connectivity could enhance guest satisfaction.
For families, the hotel offers a suitable environment with rooms accommodating four people, a kitchen for meal preparation and children's TV channels. However, the absence of amenities like cribs and adequate towels is a noted drawback.
The beds are generally applauded for their comfort and size with many guests enjoying large, king-sized beds and quality bedding. Nonetheless, issues with bed cleanliness and mattress condition do arise, affecting some guests' sleep quality.
Accessibility is another positive aspect with convenient parking and easy access by car. Although the lack of an elevator from the parking area to room floors and the absence of phones in rooms are noted, the overall accessibility is favorably highlighted.
In summary, Turis Hotel Centro offers a centrally located, clean and family-friendly option with commendable breakfast and staff service. While there are areas for improvement, particularly with room maintenance and WiFi reliability, the overall guest experience is positive, making it a viable choice for both short-term stays and city explorations. Show more
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Categories
Hotel with Parking
This hotel provides secure, covered, and underground parking facilities, ensuring the safety and protection of vehicles. The parking is available 24 hours a day, accessible for various vehicle sizes, and monitored by surveillance cameras.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Accessible Hotel
Room Types
Double or Twin RoomThis room offers air conditioning, a minibar and cable TV. The private bathroom includes a shower. Wi-Fi is free.
Triple RoomThis room offers air conditioning, a minibar and cable TV. The private bathroom includes a shower. Wi-Fi is free.
Single Room with Double BedThis air-conditioned single room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Quadruple RoomThis air-conditioned quadruple room includes a TV with cable channels and a private bathroom.
Economy Single Room Without MinibarThis air-conditioned single room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Economy Double or Twin Room Without MinibarThis air-conditioned twin/double room is comprised of a TV with cable channels and a private bathroom.
Guest Reviews
7.8
Good
Location
Turis Hotel Centro offers an excellent location for those visiting Campo Grande, situated conveniently in the city's central region. It boasts easy access to downtown areas, main avenues and is just a short drive from the airport. The hotel’s central location provides easy reach to key attractions and amenities, making it an attractive option for travelers seeking convenience and accessibility.
Despite the strategic centrality, the hotel’s surrounding area raises some safety concerns. Multiple reviews highlighted the presence of homeless people and drug users in nearby streets, especially around the old bus station, making it less desirable to walk around at night. For those with a car, however, the hotel is easily accessible with convenient parking options available.
Overall, guests appreciate the hotel's location for its proximity to essential city spots and transport links, but advise caution when navigating the area after dark. The hotel combines good value for money with a beneficial central setting, serving well for short-term stays and city explorations.
Breakfast
The breakfast experience at Turis Hotel Centro garners a broad spectrum of opinions from guests with a predominantly positive tone. Many guests commend the breakfast for its variety and quality, highlighting that it offers plenty of options, delicious items and an ample selection that caters to diverse tastes. Descriptions like very good breakfast, delicious breakfast and wonderful breakfast frequently appear, indicating that many guests find the morning meal to be satisfying and enjoyable.
The breakfast service is appreciated for its early availability, starting at 6:15 AM, which appears convenient for early risers or those with morning activities. Positive feedback also notes a fresh and well-stocked buffet, featuring regional items and a good variety of fruits. The coffee earns consistent praise for its taste, adding to the overall positive breakfast experience.
On the other side, some guests find the breakfast to be underwhelming. Comments such as weak breakfast, simple but good breakfast and reasonable breakfast suggest that while the basics are covered, there could be improvements in variety and freshness. Issues with delay in replenishing food, lack of certain items and an occasional lack of fresh juice or fruit are noted. Additionally, the breakfast area is sometimes mentioned as being small and disorganized, which can detract from the dining experience.
Despite some criticisms, the general consensus reflects a favorable view of the breakfast offerings at Turis Hotel Centro, especially considering the cost-benefit aspect. Guests frequently express satisfaction with the meal quality and the service provided, deeming it a positive feature of their stay.
Rooms
The rooms at 'Turis Hotel Centro' offer a mixed experience for guests. On the positive side, many have praised the spaciousness and cleanliness of the rooms, highlighting comfortable beds and quality bedding. Rooms are often described as well-organized and equipped with basic amenities like tables, chairs and hangers. Some guests have also mentioned that the rooms look exactly like the photos online and appreciated the large, clean bathrooms.
However, there are notable drawbacks. Several reviews pointed out issues with room size with some rooms being described as quite tight or very small. Noise is a frequent complaint with guests mentioning difficulty sleeping due to street noise, noise from hallways and thin walls. The room's ventilation also seems to be a problem with several mentions of musty or unpleasant odors.
Moreover, the rooms seem to be in need of upgrades and better maintenance. Complaints about outdated furnishings, faulty air conditioning, poor lighting and periodic water leaks were common. Many guests noted the lack of certain amenities like mini-fridges and air conditioning, which detracted from their comfort.
Overall, while some rooms provide a comfortable and spacious environment, inconsistency in room quality and maintenance issues can significantly affect the stay experience.
Beds
The reviews for the beds at Turis Hotel Centro paint a diverse picture. Many guests appreciated the comfort and size of the beds, describing them as big, spacious and super-comfortable. The majority of the mattresses were noted to be very comfortable, contributing to a good night's sleep. Several reviews specifically mentioned the large, king-sized beds with high-quality sheets, adding to the overall comfort.
On the downside, some guests encountered issues with bed quality. Reports of stained bed linens and old, worn-out mattresses detracted from the experience for some. There were mentions of beds feeling sunken with springs making the mattresses uncomfortable and some beds were described as having a "U" shape or being very soft, which did not support well. Additionally, a few guests noticed that their bed arrangements did not meet their preferences, such as receiving two single beds instead of a requested double bed.
Overall, while many guests enjoyed comfortable and spacious beds at Turis Hotel Centro, there were sporadic issues with bed quality and cleanliness that could potentially affect the stay experience for some visitors.
Cleanliness
The guest reviews for Turis Hotel Centro highlight a generally high standard of cleanliness throughout the establishment. Many guests consistently remark on the overall cleanliness, noting that the hotel is very clean organized and offers clean and airy rooms. The cleaning staff appears to work diligently, beginning their tasks early each day and this effort is reflected in the clean and comfortable atmosphere of the hotel.
Several reviews mention the "excellent cleanliness," "impeccable cleaning," and "quality sheets," which suggests a reliable level of hygiene and housekeeping. Guests frequently describe the rooms and the environment as very clean, emphasizing that this is one of the hotel's strong points.
However, it's not entirely without issues. A number of reviews point out occasional lapses in cleaning, such as dusty counters, musty smells and dirty bathroom sinks. There are some mentions of rooms not being adequately cleaned with specific complaints about dirty towels, soiled underwear found under beds and overall poor cleaning in certain areas. The strong smell of cleaning products is noted as a downside by some guests, as well as occasional noise from the cleaning staff.
Despite these sporadic concerns, the majority of feedback highlights the hotel's clean and organized conditions, suggesting that for most visitors, the cleanliness at Turis Hotel Centro meets or exceeds expectations.
Staff
The reviews for the staff at Turis Hotel Centro paint a largely positive picture, emphasizing the team's dedication to providing exceptional service. Guests frequently mention the staff's politeness, attentiveness and welcoming demeanor. The employees, including specific mentions of Mr. Francisco and Jarbas, are noted for being friendly, helpful and professional. Several reviews highlight the efficiency and warmth of the reception and breakfast teams, contributing to an overall pleasant experience.
However, the reviews reflect a degree of inconsistency with occasional references to unhelpful or rude interactions, particularly at reception. Nonetheless, the positive feedback overshadows these criticisms with guests praising the staff for their promptness, kindness and courteous nature. The hotel's excellent customer service, warm welcome and quick check-in processes are repeatedly highlighted, suggesting a high standard of care and hospitality.
Overall, the staff at Turis Hotel Centro are considered one of its strong points, contributing significantly to a favorable guest experience.
Wi-Fi
The wifi experience at 'Turis Hotel Centro' has received mixed feedback from its guests. On the positive side, some visitors have described the internet as incredible, secure and fast with others noting that the WiFi was good. However, several reviews indicate significant issues, such as weak and unstable signals, especially in the rooms. A common complaint is that the WiFi drops frequently and is unreliable with some guests experiencing no internet access for extended periods. In certain areas of the hotel, notably the back rooms, the WiFi signal appears nonexistent. While the hotel does provide internet, it is evident that the connectivity could be improved to offer a more consistent and reliable experience for all guests.
Family
The reviews of Turis Hotel Centro highlight a family-friendly environment, making it an excellent choice for those traveling with children. The hotel accommodates four people and provides a kitchen, which is beneficial for preparing meals for babies. Additionally, children's TV channels are available, providing entertainment for little ones. The staff's positive treatment of kids further enhances the family-friendly experience. However, some reviews mention a lack of essential amenities like cribs and adequate towels for all guests in a room for four. Despite these drawbacks, the overall sentiment suggests the hotel is well-suited for family stays with the flexibility of bringing your own drinks adding to the convenience.
Accessible
Turis Hotel Centro offers an accessible experience for guests with disabilities. The hotel's location is mentioned as easily accessible and convenient with ample parking options including accessible spaces for large cars and plenty of covered spots. Guests appreciate the easy access by car and the availability of free parking.
Though the surrounding neighborhood is noted to be relatively dangerous, guests understand that this is not the hotel's fault. However, it should be noted that the hotel lacks an elevator connecting the underground parking to the room floors and does not provide a phone in the rooms to contact the front desk. Despite these drawbacks, the overall accessibility of the hotel itself is positively highlighted by guests.
No, Turis Hotel Centro doesn't have any pool.
No, a spa isn't available at Turis Hotel Centro.
No, Turis Hotel Centro doesn't allow dogs.
Yes, parking facilities are available at Turis Hotel Centro.