Cancun, Boulevard Kukulkan Km 4.521.1433,-86.78651(Show on Map)
6.9
Rated
+5 Photos
+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
'Oasis Palm - All Inclusive' enjoys a reputation for its excellent location, positioned beautifully close to Cancun's top attractions while offering a serene beachfront environment. Accessibility is a key highlight with guests praising its proximity to the airport, Isla Mujeres ferry terminal and local amenities. The beach, praised for being clean with calm and shallow waters, is ideal for families, offering picturesque views and a tranquil setting.
Breakfast at the hotel receives mixed reviews; while the food is often deemed tasty and accessible, there are consistent complaints about the limited variety, long queues and occasional service inefficiencies. The dinner experience fares better with guests enjoying a varied and flavorful selection of à la carte and buffet options. However, long waiting times and organizational challenges remain areas needing improvement.
Rooms at Oasis Palm offer comfort and spaciousness with commendable cleanliness, yet suffer from maintenance issues and outdated decor. Recurring problems such as malfunctioning air conditioning, plumbing issues and noise disturbances affect the overall experience.
Cleanliness across the hotel's facilities is generally praised, particularly in common areas, but there are notable inconsistencies in room maintenance and daily housekeeping services. The staff receives a blend of high praise for their friendliness and service, especially in restaurants, contrasted with complaints about inefficiencies and occasional rudeness at the front desk.
The free Wi-Fi service is another area of mixed sentiment with many guests finding it unreliable and slow, though those opting for paid service report better experiences. The spa garners positive feedback for its relaxation offerings and quality service, adding a calming element to the guests' stay.
The pool areas, clean and well-suited for families, are appreciated for their amenities and atmosphere. However, cold water temperatures and overcrowded conditions are common issues. Despite these drawbacks, the enjoyable children's pool area and various activities provide a significant appeal.
The beach, while celebrated for its beauty and cleanliness, faces critiques for its size and overcrowding, but remains a key attraction with its safe, family-friendly waters, scenic views and convenient beachside amenities.
Overall, Oasis Palm - All Inclusive provides a well-rounded vacation experience with its strategic location, good food and family-friendly amenities, despite some areas needing improvement in service efficiency, room maintenance and Wi-Fi reliability.
Categories
Parking
The resort offers a free car park onsite and free private parking on site with no reservation needed. Parking is subject to availability due to limited spaces.
Pool Water Slide
Features a kids' club with a water park area. Caters to families with younger children looking for engaging water activities.
All-Inclusive Packages
Luxury
Beachfront
Beach
Spa
Family
Romantic
Pool
Pool Water Slide
Outdoor Pool
Business
4 Star
Outdoor Pool
Honeymoon
Room Types
Family SuiteThe spacious family room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 3 beds.
Standard RoomThe spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer.
About Oasis Palm - All Inclusive
Registry or License or Notification Number: 1230050453
Guest Reviews
6.9
Rated
Review Summaries
Location
'Oasis Palm - All Inclusive' boasts an outstanding location that consistently earns praise for its convenience and beauty. Situated close to the airport, this hotel offers easy accessibility with taxis and bus stops nearby. It is ideally positioned in Cancun's hotel zone but in a quieter area that provides a break from the city's party center. The hotel's proximity to the ferry terminal to Isla Mujeres, mere minutes away, makes it a perfect launching point for day trips to this charming island.
Guests love its beachfront positioning with a beach described as wonderful, clean and having clear, calm and shallow waters, making it ideal for families with children. The spectacular views from the higher floors, overlooking the entire Cancun Bay, add to the allure. Reviewers also appreciate the safe and easy access to walk along the main road, close to shopping malls and local attractions.
The location harmonizes perfectly with travel convenience, allowing guests to explore what Cancun has to offer while always being close to the serene beach setting. Whether you're planning a family vacation or a solo getaway, 'Oasis Palm' offers a remarkable balance between tranquility and access to the vibrant surroundings. The excellent location, combined with good food, friendly service and clean facilities, makes this hotel a worthwhile choice for visitors seeking both relaxation and adventure.
Breakfast
Oasis Palm - All Inclusive offers a breakfast experience that receives mixed feedback from its guests. On the positive side, guests frequently mention that the food is delicious, good and tasty with some even calling the breakfast great. Various visitors appreciate the accessibility of mealtimes and highlights such as the wonderful buffet at every meal contribute to the overall dining experience. Additionally, the location and view during breakfast are well-regarded, adding a pleasant ambiance to the morning meal.
However, there are several areas where the breakfast service falls short. Common criticisms include the limited variety and repetitive nature of the buffet options with the same foods being served every day. Guests have also noted long queues, sometimes up to 30-40 minutes, making the breakfast experience less enjoyable. Some reviews mention issues with service efficiency, including disorganization at the omelette station and a lack of waitstaff.
Additional concerns include breakfasts occasionally being served almost cold, inadequate fruit supplies and a limited selection for those seeking vegan options. There are occasional complaints about the quality of specific items, such as poor tasting coffee and the absence of diverse cold cuts and breads. Overall, while the breakfast at Oasis Palm has its strong points, particularly in taste and accessibility, improvements in variety, service organization and specific menu options could enhance the experience for future guests.
Dinner
At Oasis Palm - All Inclusive, the dining experience garners mixed reviews from guests, though the positives tend to shine brightly. The general consensus points to a delicious and varied selection of food. Guests appreciate the variety, especially in the à la carte options, which include standout favorites like Agave, Cocoa Restaurant, the seafood restaurant and Maki Taco. Diners often compliment the flavorful, well-prepared dishes and the overall good quality of the food.
However, the dining experience is marred by some organizational challenges. Many guests mention long queues at both the buffet and à la carte restaurants, particularly during dinner. The reservation system for specialty restaurants is notably a pain point with guests often needing to line up early in the morning to secure a spot. This inconvenience results in some frustration, detracting from the otherwise enjoyable culinary offerings.
On a positive note, the restaurants themselves are described as very good with plenty of variations to cater to different tastes. The buffets are well-received for their delicious and sometimes extravagant choices, though some guests feel that the offerings can be repetitive over the days.
Overall, while there are areas for improvement in terms of organization and variety, the food at Oasis Palm - All Inclusive is largely praised for its taste and quality, making it a noteworthy part of the stay for many guests.
Rooms
Oasis Palm - All Inclusive offers a mixed experience when it comes to the guest rooms, a blend of spaciousness and comfort with noticeable room for improvement. Many guests found the rooms to be clean, featuring comfortable beds and lovely views, particularly from higher floors which overlook Cancun Bay. Room cleanliness was frequently praised and some guests enjoyed rooms that were described as very spacious and well-equipped with amenities like mini-fridges and quality bedding.
Despite these positives, numerous recurring issues surfaced across reviews. A significant portion of guests reported that the rooms are in dire need of maintenance and remodeling, having outdated decor and old furniture. Problems ranged from small, cramped spaces, especially the bathrooms, to more critical issues like malfunctioning air conditioning, broken toilets and minimal water pressure in showers. Damp and musty odors were frequently mentioned and some rooms had problems with water leaks and clogged fixtures.
Additionally, complaints about room facilities were common. Broken mini-fridges, the absence of ocean views in some room categories and inadequacies in the housekeeping service were noted. Also highlighted were issues of noise, particularly from adjacent rooms or external sources like the Grand hotel's pool area.
There were also concerns regarding privacy in the bathrooms with some guests uncomfortable with transparent bathroom doors and windows. Maintenance oversights included old towels, dirty sheets and sticky floors, leading to an overall impression of wear and neglect in some areas.
While the hotel's staff often received commendation for their friendly attitudes and good service, it's clear that Oasis Palm could vastly improve the guest experience by addressing the significant maintenance issues reported in the rooms.
Beds
Oasis Palm - All Inclusive offers a varied experience when it comes to their beds with many guests praising the comfort of their sleeping arrangements. The beds are called very comfortable by several reviews with the comfort of the beds being a highlight for many. However, there are some mentions of issues, such as the beds being on the smaller side with some guests finding the double beds to be standard size rather than queen size and in a few instances, the mattresses were too soft, leading to discomfort. Despite this, for the most part, the beds were a source of positive feedback with some even described as amazing and extra comfy. The bed linens receive daily changes, contributing to overall cleanliness and comfort during the stay, although occasionally the linens were noted to have an unpleasant smell.
Cleanliness
'Oasis Palm - All Inclusive' has received mixed feedback regarding the cleanliness of its facilities. On a positive note, many guests have praised the overall cleanliness of the hotel, including the pools, beach, restaurants and common areas. The hotel's staff is frequently observed maintaining cleanliness, contributing to a generally clean environment. Rooms, though noted as old by some, are often mentioned as being clean and spacious. The hotel's cleanliness efforts extend to high-traffic areas, indicating a commitment to maintaining a pleasant atmosphere for its guests.
However, there are significant areas of concern raised by numerous guests. Reports of neglected maintenance and outdated rooms are common with some describing cleanliness as poor or mediocre. Specific criticisms include unclean bathrooms, a lack of fresh towels and occasional cockroach sightings. Additionally, the cleaning service's inconsistency has been highlighted with some guests noting that their rooms were not cleaned daily or adequately. Instances of unaddressed spills and dirty shared bathrooms further detract from the cleanliness experience.
In summary, while the hotel shows strong efforts in maintaining cleanliness in many areas, there are notable inconsistencies and maintenance issues that could impact guest satisfaction.
Staff
Oasis Palm - All Inclusive offers a blend of experiences with its staff, marked by a mix of highly positive and some notably negative interactions. Many reviewers praised the friendliness, helpfulness and politeness of the staff, highlighting their kindness, attentiveness and professional service, especially in the restaurants and bars. Specific staff members, such as Alexander García from security and bartender Alex, received individual commendations for their excellent service.
However, there were several mentions of inefficiencies, particularly at the check-in and front desk, where processes were slow and reception staff were often described as rude, unhelpful and unresponsive. Some guests felt neglected and reported that staff members seemed tired or disengaged. A recurring issue mentioned was the language barrier with many staff members not speaking English, which added to the frustration for some visitors.
The mixed reviews underscore the need for staff training in customer service and efficiency improvements, particularly during peak times when the hotel appears short-staffed. Despite these challenges, the general sentiment from many guests indicates that the friendliness and helpfulness of the staff, when present, significantly enhanced their stay.
Wi-Fi
Visitors to Oasis Palm - All Inclusive have expressed mixed opinions about the Wi-Fi service provided by the hotel. Some guests appreciated the complimentary Wi-Fi, albeit with caveats such as a limit on the number of devices per room or the need to incur additional charges for more extensive internet access. There were instances where the Wi-Fi connection was described as good, particularly the paid service, which worked perfectly for those who opted for it.
However, many guests highlighted significant issues with the Wi-Fi. Connectivity was frequently cited as poor with an unreliable signal that often did not extend well into the rooms, especially those at the edge of the building. Complaints about non-existent, slow or malfunctioning internet were common with some guests finding the service entirely unusable during their stay. This inconsistency detracted from the overall experience, despite the hotel's other amenities.
In summary, while Oasis Palm offers some complimentary Wi-Fi, the service has substantial limitations and many guests encountered challenges with connectivity during their visit. For a more reliable internet experience, opting for the paid service might ensure better quality and coverage.
Spa
The spa at Oasis Palm - All Inclusive receives consistent praise for its relaxation offerings and high-quality service. Guests frequently commend the excellent customer service provided by the spa staff and highlight the spa as a top choice for unwinding. Despite some noting the spa being underutilized, its services remain a notable feature of the hotel. Overall, the spa contributes positively to the guest experience at this location.
Pool
The Oasis Palm - All Inclusive hotel offers a variety of pool areas that guests find quite enjoyable, particularly for families with children. The pools are known to be clean, large and feature different depths, making them suitable for both adults and kids. The children's pool has entertaining elements like slides and inflatable toys, contributing to a fun and engaging environment. Moreover, the pool area provides a calm and nice atmosphere with music and various activities, which many guests appreciated.
However, several reviews pointed out that the pool water is often very cold, even described as freezing by some. This has made it uncomfortable for both children and adults at times. Moreover, the pool areas can get overcrowded, sometimes making it hard to find available sunbeds and the cleanliness around the pool has been questioned with reports of trash and leftover food.
Despite these challenges, the pools remain a significant highlight due to their size, many depths and the exciting children's swimming areas. Efforts to keep the pool areas clean and enjoyable were noted, although it's clear that improvements could be made in terms of temperature regulation, crowd management and overall maintenance.
Beach
The beach near Oasis Palm - All Inclusive receives a mixed bag of reviews, but its positive aspects make it a noteworthy destination for many travelers. Guests frequently acknowledged the beach as being beautiful, clean and well-maintained. Its calm and shallow waters, almost lagoon-like, make it ideal for young children and family-friendly activities. The private beach area offers excellent views, soft white sand and a tranquil atmosphere, enhancing the overall vacation experience. Access to the beach is convenient with some even noting the picturesque view that overlooks the entire Cancún Bay from the hotel.
Despite the acclaim, there are critiques to consider. Some guests pointed out the beach's small size and overcrowding issues, which can detract from its charm. Concerns about cleanliness, including reports of seaweed and stagnant water, were also noted. Additionally, there is a scarcity of lounge chairs, often requiring early reservations. However, the pleasant staff and various beachside amenities, including free kayaks and a sushi bar right on the beach, add to the overall appeal.
With notable mentions of the beach's peaceful and safe environment, especially for children, Oasis Palm’s beach remains an attractive feature for those seeking a family-friendly coastal retreat. However, potential visitors might need to weigh these benefits against the occasional downsides of space and cleanliness to determine if it meets their specific travel expectations.
Family
Oasis Palm - All Inclusive emerges as an exceptional destination tailored specifically for families, particularly those with children. With a strong emphasis on a family-oriented atmosphere, the hotel is lauded for its kid-friendly amenities and activities. The resort provides organized and safe activities for children, complemented by spacious rooms and various themed pools designed to captivate young imaginations. From dinosaur and pirate-themed pools to a dedicated kids club offering varied fun-filled activities and games on the sand, there's plenty to keep the little ones entertained.
Guests frequently highlight the family-friendly environment, noting that it’s an excellent place for family vacations with plenty of enjoyable activities for children. The children’s areas are spacious and well-maintained, attracting positive feedback from visitors. The hotel's location also adds to its appeal, providing convenience alongside its numerous children’s amenities.
Service at Oasis Palm receives high marks, especially for the friendly and helpful staff who are particularly attentive to families and children. The general profile of visitors gravitates towards families, creating a community-like feel that is well-suited for family fun. Additionally, the hotel is noted for its safety standards, ensuring a secure environment for kids to enjoy their stay.
Though food quality and medical support for children received mixed reviews, the overall family focus and plethora of kid-centric activities make Oasis Palm a very appealing choice for those traveling with children. For families seeking a vibrant, activity-filled vacation spot where kids can have endless fun, Oasis Palm is highly recommended.
4 Star
Oasis Palm - All Inclusive offers a noteworthy experience with some high points and limitations. Despite some reviews questioning its four-star rating and the overall value for money, the hotel features very good services and facilities that are often described as pleasant and clean, aligning well with what one would expect from a four-star hotel. The quality of food is commendable for this category and the location adds to its appeal.
However, some guests have expressed dissatisfaction with their experience, citing issues like early morning maintenance, an impression that the infrastructure cannot handle full occupancy and a perception of poor customer service. Additionally, there are mentions of staff asking for tips and some rooms needing updates. Despite these drawbacks, some believe it maintains the standard of a four-star hotel with excellent facilities and a high cost-performance ratio.
In summary, while delivering a good four-star experience in many aspects, Oasis Palm shows areas needing improvement to fully meet the expectations set by its advertised rating.
All-Inclusive Packages
Oasis Palm - All Inclusive offers a mixed experience for guests seeking an all-inclusive vacation in a comfortable setting. Many visitors appreciate the value for money, particularly the variety of food and drinks and the overall convenience of not having to venture out for meals. The clean and well-maintained pools add to the appeal, making it a decent choice for family vacations.
However, guests have noted several drawbacks. There are frequent complaints about long queues for restaurants and reservations, leading to dissatisfaction regarding the all-inclusive promise. The quality of food and drinks often falls short with some finding meals repetitive and of low quality. Additionally, several services and facilities advertised as part of the all-inclusive package are either limited or not included, causing confusion and disappointment among guests.
Despite these issues, some travelers still rate their experience positively, highlighting the cost-benefit for families and comfort provided by the all-inclusive setup. Overall, while the hotel meets basic expectations for an all-inclusive retreat, it has room for improvement in terms of service efficiency and the quality of food and beverages.
Business
The reviews of Oasis Palm - All Inclusive highlight a mix of experiences for business travelers. On the positive side, the facilities are regarded as very good and the hotel is situated in a convenient location for businesses. Many appreciate the clean business meeting areas and the quick and efficient check-in and check-out process. The hotel is noted for being well-organized for business needs, making it a potentially ideal choice for business travelers. Additionally, the service is generally well-received.
However, some drawbacks are mentioned. The hotel can be overcrowded and some feel it does not offer good value for the money. Poor organization of the restaurants and connectivity issues have also been noted. Despite its strong points, some reviews suggest this destination may not be the best choice for business-related stays.
Outdoor Pool
Oasis Palm - All Inclusive boasts a well-maintained outdoor pool area that is appreciated for its cleanliness and suitability for families, including a dedicated kids pool. The pool services are noted to be convenient and its location right on the beach offers an appealing setting. The heated pool facilities provide added comfort. However, the pool can get crowded and some guests found the water to be cold. The availability of beach activities like kayaking enhances the overall experience. Despite some minor inconveniences, the outdoor pool area remains a highlight for visitors.
Luxury
The Oasis Palm - All Inclusive provides a luxurious experience with beautiful and very clean facilities that guests have praised for their promise of high-end services. The hotel offers a range of amenities, including several different restaurants featuring cuisines like Mexican and Japanese and excellent spa facilities, contributing to the overall four-star level venue. The hotel's stunning venue and luxury feel stand out, making it clear why guests describe their stay as truly luxurious.
Romantic
Oasis Palm - All Inclusive offers a calm and relaxing environment with a beautiful beach and pools situated near romantic spots, making it an enjoyable experience for couples. The idyllic location adds to its appeal for romantic getaways. However, it's important to note that the presence of many children and the lack of a nightclub for adults might detract from the experience for those seeking a more secluded and mature atmosphere.
Beachfront
Oasis Palm - All Inclusive is a beachfront haven that boasts a plethora of commendable features, making it an excellent choice for families and beach lovers. Located steps from the pristine waters of Cancun, the hotel offers a vantage point of amazing ocean views and a calm, shallow beach, making it especially suitable for children. The sand is well-maintained and free of sargassum, providing a divine and serene seaside experience.
The beachfront is not only beautiful but also provides guests with direct access from their rooms to both the Oasis Palm and the adjacent Sens hotels. The beach area, although noted to be small and sometimes crowded, is complemented by the hotel's range of pools, both indoor and outdoor, which are described as gorgeous and welcoming.
Additional amenities include private beach spots, proximity to good restaurants and well-located rental spots. The beachfront property offers a beautiful sanctuary and ensures that guests are always close to the sea, whether for a view from their room or a stroll on the sand. Overall, the hotel's location right on the beach, coupled with its excellent sea views and access, makes it a prime destination for a coastal retreat.
FAQ
Yes, Oasis Palm - All Inclusive has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool.
Yes, a spa is available at Oasis Palm - All Inclusive.
No, Oasis Palm - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Oasis Palm - All Inclusive.
No, Oasis Palm - All Inclusive doesn't have a gym.
