Cancun, Boulevard Kukulkan Km 4.5 Lote D7 5 Zona Hotelera21.144914,-86.789688(Show on Map)
8.4
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Occidental Costa Cancún - All Inclusive, located directly on the beachfront, is celebrated for its fantastic location, offering breath-taking sea views and easy access to local attractions, shops and restaurants. It is conveniently situated near the ferry terminal to Isla Mujeres, making island excursions accessible for guests. The clean beach area, although small and sometimes affected by boat traffic, adds to its scenic charm.
Breakfast at the hotel receives mostly positive reviews for its variety and taste with specific praise for the omelette station and excellent service from staff like Alfredo and Mr. Luis. Dinner options are appreciated for their diversity and quality, particularly the Italian and Mexican restaurants. Despite some dissatisfaction with the reservation system and the buffet's repetitiveness, the all-inclusive meals and 24-hour snacks enhance the overall dining experience.
Guests frequently commend the spacious, clean rooms equipped with comfortable beds, luxurious bathrooms and delightful sea views. Some rooms, especially junior suites, are highly praised for their opulence. While there are mentions of outdated furnishings and occasional noise issues, the overall comfort and attentive room service are consistently lauded.
Cleanliness at Occidental Costa Cancún is a standout feature with spotless rooms, well-maintained facilities and hygienic common areas. The friendly and dedicated staff further enhance the guest experience. Noteworthy employees like Aroli, Jean Paul and Daniel receive special mentions for their exceptional service, although some inconsistencies in reception and management are noted.
The WiFi service at the hotel is a mixed bag; while some guests enjoy fast and reliable connectivity, others face intermittent and slow connections, especially in rooms and certain areas of the hotel. The spa and gym facilities receive positive remarks for their quality and range of services offered, including a sauna and a well-equipped gym, despite some minor issues with outdated equipment.
The pool area is a major highlight, praised for its beautiful design, cleanliness and ample loungers. It caters to both adults and children, ensuring there's always something entertaining happening, though the activities can sometimes be noisy. The beach with its clean sand and tranquil environment, is ideal for relaxation, despite being small and sometimes affected by nearby boat traffic and seaweed.
Parking is another positive element, offering free, convenient and guarded spaces, though the small lot can fill up quickly. Lastly, Occidental Costa Cancún is noted for its family-friendly atmosphere, providing a welcoming environment ideal for family vacations with a range of activities catering to both adults and kids.
Categories
Beach
This all-inclusive hotel is located close to the beach. It provides access to the beach.
Nightlife
Situated in the Hotel Zone, this all-inclusive resort offers on-site bars and entertainment, along with easy access to Cancun's nightlife. Guests can enjoy a range of activities and then head out to explore the nearby clubs and bars.
Gym
The Occidental Costa Cancun provides a fitness center for guests. This all-inclusive resort also offers multiple restaurants and activities.
Rooms with Jacuzzi / Hot-Tub
Some rooms feature jacuzzi, providing a relaxing amenity after a day at the beach. The resort's all-inclusive offerings and beachfront location enhance the overall experience.
4 Star
This all-inclusive resort offers a range of amenities and services for a relaxing vacation. Guests can enjoy multiple dining options and recreational activities.
Sustainability Journey
This hotel is rated as sustainable by Rating.Bio. Barceló Hotel Group, which manages the property, is committed to environmental and social sustainability, respecting the environmental regulatory framework and supporting initiatives that contribute to the preservation of the environment and the sustainability of natural resources.
Family
Business
Pool
Outdoor Pool
Romantic
Outdoor Pool
Spa
Beachfront
Luxury
All-Inclusive Packages
Honeymoon
Golf
Room Types
Double Ocean Front
Double Ocean Front (2 adults + 1 Child)
Double Ocean Front (2 adults + 2 Children)
Double Room
Double Room (2 Adults + 1 Child)
Double Room (2 Adults + 2 Children)
Double Room with Terrace
Double Room with Terrace (2 Adults + 1 Child)
Double Room with Terrace (2 adults + 2 Child)
Junior Suite Front Ocean View
About Occidental Costa Cancún - All Inclusive
Registry or License or Notification Number: 005-007-000042/2025
Guest Reviews
8.4
Very Good
Review Summaries
Location
'Occidental Costa Cancún - All Inclusive' boasts a prime location that consistently receives praise from guests. Situated directly on the beachfront, the hotel offers stunning sea views and a tranquil environment, ideal for relaxation. The hotel's proximity to the ferry terminal for Isla Mujeres is frequently highlighted, making it an ideal base for island excursions. Central to both downtown Cancun and the hotel zone, guests find it convenient for accessing local attractions, shops, bars and restaurants easily, often by the nearby bus routes.
Despite some mixed feelings about its distance from the more bustling nightlife and shopping areas, the hotel's accessible location and ease of transport make it a strategic choice for exploring the city. Reviewers appreciate the clean beach area, though noting that it's on the smaller side with less pristine water due to boat traffic. Overall, the combination of good location, beautiful facilities and service-oriented staff ensures that the hotel meets varied needs, from family vacations to solo getaways.
Breakfast
Occidental Costa Cancún - All Inclusive offers a breakfast experience that garners mixed feedback from its guests, but overall leans toward the positive. Many reviewers praise the variety and quality of the breakfast options, describing it as delicious, generous and varied. Guests particularly enjoy the omelette station and the wide range of food available with specific mentions of the buffet breakfast's generous selection and quality.
Alfredo and Mr. Luis, staff members at the breakfast restaurants, are noted for providing excellent service, enhancing the dining experience. Some guests prefer the smaller, more tranquil setting of Claraboya's restaurant for breakfast, compared to the larger, busier Albatroz restaurant.
However, there are some criticisms. A few guests feel that the breakfast lacks variety and point out occasional shortages of specific items like scrambled eggs, breakfast sausages, bananas and apples. Additionally, some diners are disappointed by limited breakfast options and repetitive menus.
Overall, despite a few issues, the breakfast at Occidental Costa Cancún generally receives positive feedback for its diversity, taste and the attentive service provided by its staff.
Dinner
Guests at Occidental Costa Cancún - All Inclusive have shared varied experiences regarding dinner at the hotel. The majority of the feedback highlights the variety and quality of food provided across multiple restaurants. Many guests praised the delicious and varied cuisine in different restaurants, noting that Italian and Mexican options stood out as top choices. Dining experiences at the specialized à la carte restaurants were often described as delicious and plentiful with the seafood restaurant receiving specific compliments as well.
However, while the quality of food in the restaurants generally received positive remarks, the buffet garnered mixed reviews with some guests finding it bland and repetitive. Additionally, the dinner reservation system was frequently criticized. Guests mentioned the need to wake up early to secure reservations, which were often fully booked quickly, causing frustration and inconvenience during their stay.
Despite the reservation challenges, the overall dining experience was seen positively by many with excellent service and enjoyable meals being a common thread in the reviews. The all-inclusive offering, inclusive of 24-hour snacks and drinks, added to the convenience and enjoyment of the stay for many guests.
Rooms
At Occidental Costa Cancún - All Inclusive, visitors frequently commend the spacious and clean rooms that offer considerable comfort and beautiful views. Many guests appreciated the comfortable beds and excellent showers, highlighting that rooms come equipped with all necessary amenities and some even feature state-of-the-art smart TVs. Large terraces with hammocks and stunning sea views on higher floors particularly delighted guests, while the well-maintained facilities and attentive room service added to their pleasant stay.
The rooms, albeit described as somewhat outdated by some, are generally very clean and well-kept, contributing to the overall comfort and convenience. Junior suites with sea views and Jacuzzis received high praise for their luxurious spaces. The hotel’s noise levels have mixed reviews with some finding rooms quiet and peaceful, while others noticed issues such as musty smells, humidity and occasional maintenance lapses.
Overall, the spaciousness, cleanliness and comfort of the rooms alongside friendly staff make Occidental Costa Cancún a commendable choice for travelers seeking a relaxed and pleasant stay in Cancún.
Beds
At Occidental Costa Cancún - All Inclusive, guests have commonly highlighted the comfort of the beds as a standout feature. The King beds and many of the other beds are described as very comfortable, contributing to a good night's sleep for numerous visitors. The rooms themselves are spacious and comfortable, often equipped with large and quality bedding, adding to the overall relaxing experience.
However, some variations exist in experiences; while many found the beds very comfortable and praised the supportive mattresses and soft linens, a few guests encountered issues such as hard mattresses or discomfort from the pillows. There were also occasional complaints about booking discrepancies, such as receiving a single bed instead of the requested two beds or being provided with a sofa bed instead of what was contracted. Cleanliness sometimes fell short with reports of dirty or damp bedding upon arrival and poorly made beds.
Despite these occasional setbacks, the majority of guests seem to rest well at this resort, appreciating the polite staff and the generally inviting and comfortable rooms.
Cleanliness
The Occidental Costa Cancún - All Inclusive consistently impresses guests with its remarkable cleanliness and well-maintained facilities. Reviewers frequently highlight the hotel's spotless rooms, common areas and pool, underscoring an environment that is always tidy and hygienic. Daily housekeeping services are efficient and thorough, ensuring that rooms remain impeccably clean and fresh. The beach area, although small, is cleaned regularly, contributing to the overall pristine condition of the establishment.
Guests appreciate the friendly and attentive staff, who add to the resort's inviting and comfortable atmosphere. The facilities, including the pool and common areas, are in excellent condition and well-organized, enhancing the overall guest experience. Despite some minor issues with outdated furnishings and occasional lapses in detailed cleaning in specific areas like the beach, the general consensus is that the property is extremely clean and well-maintained.
With a picturesque location and beautiful surroundings, the Occidental Costa Cancún offers a clean and pleasant environment for a relaxing vacation. Whether enjoying the clean beach, the fragrant rooms or the well-cared-for facilities, guests can expect high standards of cleanliness and comfort throughout their stay.
Staff
The reviews for 'Occidental Costa Cancún - All Inclusive' paint a vibrant picture of the hotel's incredible staff dedication. Numerous guests highlighted the staff's attentiveness, friendliness and responsiveness as key positives. Many found the hotel staff to be polite, professional and consistently ready to go the extra mile, particularly the waiters and housekeeping teams. Specific employees like Aroli, Jean Paul, Daniel, Agustín, Darinel, Jorge, Gerardo and Gabriella were frequently mentioned for their outstanding service.
Guests appreciated the excellent service in the bar and restaurants, noting that the food and drinks were well-prepared and served with a smile. The hotel's customer service was frequently described as impeccable with the staff's kindness leaving a lasting impression on visitors. Entertainment staff and animators were appreciated for their fun and non-intrusive nature, contributing to a comfortable and enjoyable guest experience.
However, feedback also pointed out inconsistencies, especially at the reception and front desk, where some guests encountered rudeness or inefficiency. Additionally, there were mentions of certain staff members showing a lack of attentiveness and friendliness, notably during check-in. Requests for more staff to handle the hotel’s capacity, as well as comments about preference treatment toward certain nationalities, surfaced occasionally.
Overall, while there were some hiccups with reception and management, the commendations for the hotel's staff suggest that their effort and warmth significantly enhance the stay experience for most guests.
Wi-Fi
At Occidental Costa Cancún - All Inclusive, the feedback regarding WiFi was mixed. On the positive side, several guests reported that the WiFi was fast, very good and worked perfectly in rooms and throughout the hotel, which allowed for a seamless internet experience. Some guests found the WiFi to be user-friendly and appreciated the speed, including a notable 20mbps connection.
However, a number of reviews highlighted significant issues with WiFi connectivity. Common complaints included WiFi being unstable, frequently disconnecting and poor signal quality, especially in certain areas of the hotel. Some guests experienced intermittent connections or found the WiFi to be very slow, making it challenging to use the internet effectively for work or leisure. The WiFi signal tended to be particularly weak in rooms and at the beach.
Overall, while some guests had a smooth online experience, others faced considerable frustrations due to the inconsistent and often unreliable WiFi service. This reveals a critical area for improvement to enhance overall guest satisfaction.
Spa
The spa at Occidental Costa Cancún - All Inclusive generally receives positive feedback from guests. Reviewers mention that the spa provides great services with several highlights including the gym, sauna and a space for shows, all described as impressive. The SPA itself is frequently commended; terms like very good and magical underscore many guests' satisfaction with their experiences. The courtesy offered of 15 minutes in the spa jacuzzi is also appreciated. However, there are occasional remarks about the spa steam room and jacuzzi being closed and one guest noted a rude staff member. Despite these isolated issues, the spa options overall contribute positively to the hotel experience.
Gym
The gym at Occidental Costa Cancún - All Inclusive generally receives positive feedback from guests. It is described as great, very good and clean with the equipment necessary for basic workouts. Alongside the gym, guests appreciate the spa and space for shows, contributing to a well-rounded experience. Although the gym service is noted to be good, some reviews mention that the gym is a bit outdated. Additionally, the inclusion of a sauna adds to the facility's appeal. Overall, the gym offers a satisfying experience for guests looking to maintain their fitness routine while on vacation.
Pool
The Occidental Costa Cancún - All Inclusive impresses with its exceptional pool facilities, consistently praised across numerous reviews. Guests highlight the "spacious" and "beautifully designed" nature of the pool, catering to adults, children and even wheelchair users. The pool is frequently described as "very clean," "well-maintained," and a "good size," making it a central feature of the hotel. Daily activities and entertainment around the pool ensure there's always something to do, although some felt the noise from these activities could be overwhelming.
Plenty of loungers, chairs, umbrellas and convenient bar service add to the comfort with the pool area being "pleasant" and "comfortable." While the pool might be "cold," it remains a favored spot due to its cleanliness and ample space. The pool opens late, offering flexibility for guests' schedules. Despite some minor criticisms about noise and the cold water, the overall sentiment praises the pool as a major highlight of the hotel, contributing significantly to its excellent value for visitors.
Beach
The beach near Occidental Costa Cancún - All Inclusive offers a blend of positive and less favorable aspects. Guests appreciated the serene atmosphere and the cleanliness, noting that seaweed is regularly removed and the beach generally remains well-maintained. The beach’s proximity and private sections were frequently highlighted, leading to an overall pleasant and beautiful experience for swimmers. Additionally, the calm sea and sandy beach make it an attractive spot for those seeking tranquility.
On the downside, numerous reviews pointed out the beach's small size, limited swimming areas and the proximity to a busy harbor, which brings noise and occasional fuel smells. Seaweed can be an issue, particularly during certain seasons and the presence of rocks and stones on the beach detracts from its natural beauty. The beach's aesthetic doesn't always match the promotional photos, which led to some guests feeling disappointed.
Despite its shortcomings, the beach remains a comfortable and accessible spot for guests to relax with an enjoyable ambiance bolstered by the hotel's great location and daily activities.
Parking
Occidental Costa Cancún - All Inclusive provides parking options that cater to various needs. The hotel offers free and convenient parking with a guard on duty 24/7, which guests find reassuring. Although the parking lot is small and can fill up quickly, the availability of reserved parking spaces adds to the convenience. Despite some challenges in finding a spot at times, the provision of on-property parking is generally appreciated. Additionally, the presence of taxis readily available complements the parking facilities. While some rooms face an open car park, the overall parking experience is adequate and considered a positive aspect by many guests.
Family
Occidental Costa Cancún - All Inclusive is highly praised for its family-friendly environment and amenities, making it a vibrant spot for family vacations. Guests have commented on the hotel's warm and welcoming atmosphere, ideal for rest, relaxation and fun family adventures. The facilities are noted as excellent for both parents and kids with specific amenities like a separated children's area in the pool and dedicated staff, such as Carolina, ensuring children are well-cared for.
Safety is a significant highlight, as parents have expressed that the resort feels super safe for children. The entertainment options available cater to all ages with programs and activities nightly ensuring everyone has a good time. The hotel is designed to encourage family participation, enabling memorable moments together.
The cost benefit of staying at Occidental Costa Cancún compared to the higher prices of eating out in Cancun is another advantage often mentioned by guests. The all-inclusive nature provides unlimited food and drinks, adding value and convenience to the stay.
The hotel's commitment to providing excellent service has not gone unnoticed. Families enjoy a peaceful environment with plenty of activities that engage both kids and adults. Although some reviews noted a lack of entertainment variety, the overall experience for families remains highly positive, making it a recommended destination for multigenerational family vacations.
Nightlife
The nightlife around Occidental Costa Cancún - All Inclusive offers a mix of experiences with a focus on daily shows featuring dancers, singers and themed nights adding some vibrancy to the evenings. Guests enjoyed nightly shows inside the hotel with some finding them fun and engaging and noting satisfactory nighttime entertainment with an incredible violin live show.
However, the lack of extensive nightlife options and minimal evening entertainment were points of dissatisfaction for many. Night entertainment tends to end early with everything closing by 11 p.m., which disappointed those looking for late-night activities. The nighttime shows received mixed reviews with some describing them as a lot of fun while others found them boring and lacking in variety.
The hotel is family-friendly and does not offer a vibrant nightclub atmosphere on-site, though its proximity to the clubs in the area provides an alternative for those willing to venture out. The poolside nightlife was not particularly lively and more party events would be appreciated by the younger crowd.
While the entertainment team is active during the day with pool parties and DJs, the evening scene could benefit from more engaging activities and extended hours. For nightlife enthusiasts, a trip to nearby bars and clubs might be necessary to fulfill their entertainment needs. Overall, the hotel’s nightlife maintains a moderate atmosphere with room for improvement in variety and timing.
4 Star
Occidental Costa Cancún - All Inclusive delivers a mixed experience with a rating anchored in the four-star category. The hotel impresses with its cleanliness and organization, earning praise as a great and beautiful establishment with very good quality. Guests frequently noted an excellent overall stay and diversified, tasty meals contributing to a pleasant experience.
However, opinions on whether it meets true four-star standards vary considerably. While some guests affirm that it matches or even exceeds four-star expectations for a budget resort, others argue that the amenities and service fall short of what they anticipated for such a rating. In some instances, the hotel is compared unfavorably to other four-star resorts and even suggested to be more aligned with a three-star category.
Despite the inconsistencies in meeting four-star standards, many reviews still appreciate the overall experience and express a willingness to return. The hotel's pricing and amenities stand out, though some believe enhancements are necessary to fully align with its four-star rating. The consensus affirms Occidental Costa Cancún as a solid option within its bracket, particularly for guests prioritizing cleanliness and good organization.
All-Inclusive Packages
Nestled in the captivating region of Cancún, Occidental Costa Cancún - All Inclusive offers a remarkable stay for travelers seeking a comprehensive all-inclusive experience. The resort offers an array of amenities embodying the convenience and simplicity of an all-inclusive package, where food, drinks and traditional resort amenities are continuously available. Guests appreciate the good value for money, noting it is a reasonably priced option among similar establishments.
The food and drink options are noteworthy with guests enjoying a variety of foods, though it is mentioned that options tend to be less healthy with many items being fried. Additionally, some have found the absence of a Mexican food buffet surprising, craving more local cuisine. The drink services receive mixed reviews, as some guests are impressed with the quality and selection available, while others suggest an enhancement in variety and quality.
One highlight is the accommodating and hardworking staff, who strive to ensure a positive guest experience. However, the check-in procedure is an area flagged for improvement. Despite being an all-inclusive resort, some services such as room service and spa treatments incur additional charges, a detail not always expected by first-time visitors. Furthermore, limited hours for food and drink services, along with some buffet availability issues, have been points of concern.
Despite these caveats, the resort delivers on what it promises for an all-inclusive vacation, offering a pleasant stay with standard, traditional all-inclusive amenities. It boasts a huge resort area with various attractions and good bar availability. Though it might not be the quintessential option for everyone, it maintains a steady reputation for offering a good all-inclusive experience in Cancún.
Rooms with Jacuzzi / Hot-Tub
At Occidental Costa Cancún - All Inclusive, guests can look forward to various options for relaxation, particularly with their large hot tub and jacuzzi offerings. Visitors seemed to appreciate the availability of a balcony jacuzzi, adding a touch of luxury and privacy to their stay. Additionally, the spa facility offers a 15-minute courtesy session in the spa jacuzzi, providing an extra layer of indulgence. Some reviews hinted at a standard jacuzzi experience and noted the presence of hot water in the pool as another appealing feature. While there was an instance when the jacuzzi was closed, overall, the amenities related to hydrotherapy appeared to be well-received.
Business
Occidental Costa Cancún - All Inclusive offers services and facilities suitable for business travelers. The conference facilities have been well-received, catering to various business necessities. The resort provides a business class service and has additional support available, such as a business assistant. Despite this, guests have reported issues with poor Wi-Fi connectivity, which can be frustrating for remote work. The overall environment also lends itself to a mix of business and leisure, giving a vacation feeling even during business trips.
Outdoor Pool
The outdoor pool at Occidental Costa Cancún is a highlight of the guest experience, consistently praised for its excellent condition and cleanliness. Visitors appreciate the well-maintained and spacious design, describing it as both large and very beautiful. The pool area itself is commended for being enjoyable and clean, providing a pleasant environment for relaxation and activities. Overall, the outdoor pool stands out as a well-kept and inviting feature of the hotel, enhancing the overall enjoyment of guests' stays.
Luxury
Nestled in the heart of Cancún, the Occidental Costa Cancún - All Inclusive offers an array of luxurious amenities and accommodations that leave a lasting impression. Guests speak highly of the quality bedding and large, comfortable beds that promise a restful night's sleep. The rooms themselves are praised for their comfort and spaciousness, making for a truly indulgent stay.
Visitors frequently highlight the luxurious pool and beach areas, perfect for unwinding in style. The hotel's commitment to cleanliness is also noteworthy with the beautiful grounds being meticulously maintained and attended to multiple times a day. The kind service from staff members like Nadia and Try adds a personal touch to the luxurious experience.
While the hotel is classified as a budget resort, it consistently delivers a sense of luxury, offering deluxe rooms and high-end amenities without the high-end price tag. This unique blend of affordability and opulence makes it an excellent choice for those seeking luxury at a budget price. Despite occasional mentions of poor and run-down facilities, the overall experience at Occidental Costa Cancún remains one of luxury and comfort, making it a memorable destination for a relaxing getaway.
Romantic
Occidental Costa Cancún - All Inclusive is hailed as a romantic destination, ideal for couples seeking a serene and picturesque getaway. Many guests appreciated the romantic atmosphere, highlighting it as a perfect spot for honeymoon stays. The hotel is noted for being very good for couples with specific praise for its spacious rooms that offer stunning views of the beach. Some have enjoyed special touches like birthday decorations, adding to the charm of their stay. Despite a few language barriers and the general entertainment options, the hotel excels in creating an environment conducive to relaxation and romance. For couples desiring peace and quiet in a beautiful setting, this hotel is highly recommended.
Beachfront
Occidental Costa Cancún provides a mixed beachfront experience with a few notable strong points. The hotel features a convenient and consistently clean beachfront area, often described as beautiful with gentle waves and plenty of shade under palm trees. Guests frequently highlight the comfort of having beach access right at their feet, along with the benefit of a private beach area. Additionally, amenities such as a beachfront bar enhance the overall experience, making it ideal for relaxation.
However, the beachfront area is also noted to be small and sometimes feels limited, especially where the sand is stony and sea shoes are recommended. The presence of a nearby harbor means boats pass by frequently, which can affect the water quality and calmness. The beach itself is described as clean but without significant waves and its proximity to the dock for tour boats can be a distraction. While the location offers a perfect setting for a tranquil beachfront stay, some guests find the beachfront underwhelming due to the harbor's influence and the overall limited size.
FAQ
Yes, Occidental Costa Cancún - All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Occidental Costa Cancún - All Inclusive.
No, Occidental Costa Cancún - All Inclusive doesn't allow dogs.
No, parking facilities aren't available at Occidental Costa Cancún - All Inclusive.
Yes, Occidental Costa Cancún - All Inclusive has a gym.
